Connect with us

Latest News

When responsible gaming fails, problem gambling takes over, then there’s Gamban!

Published

on

q-a-gamban When responsible gaming fails, problem gambling takes over, then there’s Gamban!Reading Time: 6 minutes

 

2018 was the year in which gambling operators and regulators moved up a gear in how they ensure responsible gaming is fully supported. 2019 is the year that software lends a helping hand. While many players enjoy betting on slot games, sports events and online casinos, problem gambling is a very real condition that can affect millions of people around the world.

In this iGaming Q & A session, Slotsquad looks at how software and technology can play its part in assisting problem gamblers online. Speaking with Gamban, we learn about the smartest and most effective software in the world for blocking online gambling sites and apps. Designed to block gambling and nothing else, it is the least intrusive, most intelligent and simple to install blocking software of its kind.

As we continue our journey to understand the iGaming industry, everything from how games are built to how casinos are regulated, we talk with the software experts fighting in the corner when responsible gaming fails. In a much anticipated Q & A with founder and CEO of Gamban, Jack Symons, we talk about the product, the future and how casino sites can do more to support players.

10 Questions with Gamban Founder and CEO, Jack Symons

Q1. Firstly, thanks for talking with Slotsquad. While most players know about online casinos, slot games and welcome bonuses, they don’t necessarily know about this side of the industry. Can you tell us about Gamban and how the software is making a difference?

Absolutely! Gamban blocks access to online gambling. You install the software on any and all of your devices and it stops your from accessing all gambling sites and applications – everything from bingo and poker to slots, skins gambling and casual trading. It’s designed to be as lightweight and effective as possible. Thousands of people are using the software and we are pleased that overall the software is helping so many people.

Q2. It’s very clever how Gamban is able to block thousands of online gambling sites, how does this part of the software work?

There are two approaches to this – and we have spent considerable time researching and developing different technologies. I should start by saying that each platform is considerably different as we work within the confines of what is and isn’t possible on each operating system.

However, underpinning each application is a powerful DNS system that automatically identifies gambling URLs, in addition to manual checking. We are always prepared to radically change the approach depending on what will make a better, simpler and more efficient product.

Q3. Do you ever come across websites that are wrongly designated as gambling domains? I guess this could be frustrating.

It’s not common. This was a bugbear of previous alternatives when I was setting up Gamban. What annoyed me most was finding I was blocked from [for example] restaurant websites, presumably because they, like casinos, use ‘chips’ – maybe that’s why? But sometimes the most innocuous sites were blocked and this was unacceptable.

On the rare occasion someone finds an inaccurately blocked site with Gamban, we can change this very quickly. We spend considerable time debating sites that fall between gambling and investing and regularly review the blacklist and whitelist.

Q4. Given the rise of internet gambling and mobile casinos now providing all-access around the clock, responsible gaming is being tested more than ever. Does Gamban provide one account that blocks access to gambling sites on multiple devices, including mobile phones?

Gamban can be installed on multiple devices – iOS, Android, Windows and Mac. We are exploring other emerging platforms, including Oculus (virtual reality), Playstation and Xbox. We aren’t intent on replacing willpower altogether but applying friction from the on-demand, omnipresent online gambling, where willpower alone isn’t enough for many.

Q5. Self-exclusion software can help problem gamblers and potential problem gamblers avoid contact with gambling websites, but it requires self-exclusion. Is Gamban a type of self-exclusion software and how does it differ from other types of this technology? Is it the best?

Gamban is self-exclusion software. It was designed knowing that individual operator self-exclusion is meaningless when there are thousands of other sites you can sign up and play on. However, the general consensus is that layering multiple self-exclusion tools (specifically financial spend blocking, the self exclusion register and gambling-blocking software) protection is more effective.

Gamban, Gamstop, Monzo. It works for me – I use all three and I cannot gamble online.

Q6. Gamban is independently evaluated with very good results. Can you please translate this for players, what does it mean and who evaluates Gamban?

Towards the end of last year, GambleAware commissioned an evaluation into the effectiveness of gambling-blocking software. The evaluation was undertaken by an agency in Birmingham and investigated Gamban, Betfilter, Gamblock and a number of similar but tangential tools in the access control space (parental control software). Gamban scored well in blocking functionality, yet cost was considered a barrier for some.

Q7. I see that Gamban software was selected by GambleAware to provide blocking software to its gambling support network. This is quite an achievement and a great endorsement that shows the capability of Gamban, you must have been pleased? And it’s free for players in the UK!

I’m very pleased with the results but our challenge is constantly evolving and we need to ensure our product is optimised for all platforms and updates to operating systems. The product has never been in better shape than it is today – and we have several major updates coming soon. Gamban is indeed free for players in the UK – people just need to contact one of the network of Gamcare treatment providers, including Gamcare and the National Gambling Helpline.

Q8. According to the UK Gambling Commission, tougher ID checks will be brought in to make sure self-excluded gamblers cannot cheat the system to place bets. Is it difficult to manoeuvre around the software in cases like this and if so, how do you see future updates improving Gamban?

This is essential for Gamstop to operate effectively and we fully support tougher ID checks to prevent gambling harm. If this fails, as it may do, Gamban provides a good level of protection. It’s been designed to be difficult to circumvent but we cannot stop someone buying a new phone or factory resetting.

As far as self-exclusion goes, our challenge is to create enough friction to stop people acting on impulse. But this is where financial spend blocking comes in useful too. If I ever want to gamble with three self-exclusion tools applied, I would have to apply a lot of creativity to act on impulse. Device, bank and ID – these are three difficult things to bypass.

Q9. Every year, the iGaming industry holds numerous events to promote marketing strategies, games development and online casino networking. Does Gamban get invited to these events? After all, casino operators and regulators support responsible gaming, don’t they?

Yes, we are always happy to be part of the discussion but we are keen to see change. What we want is more consistency in the way self-exclusion is delivered. We are pushing for a standardisation in the way self-exclusion is distributed and managed. Gamban has a role to play in this but we fully respect that fact that other systems add a lot of value to the individual trying to stop gambling. A lot of the events we go to seem to pay lip-service to the problem but I’ve seen quite a change over the past three years in the industry’s attitude towards responsible gambling.

One of the more interesting conversations I’ve been involved in is with the banking industry as a whole. Internet Service Providers, banks and other verticals have an opportunity to help individuals struggling with gambling addiction, as well as operators and regulators.

Q10. Lastly, how do you feel the future of online casinos and gaming sites looks from your perspective? Do you see Gamban and other self-exclusion technologies moving more towards operators and perhaps integrating with casino sites? For instance, name recognition etc to prevent players from signing up once they have chosen to bypass self-exclusion rules?

I’m surprised by how little innovation there has been in iGaming over the past five years, to be honest. Where I see a lot of industry focus on predictive behaviour, player insight and security, I feel the iGaming industry is in a position to be so far ahead of this – and yet, there is little that distinguishes one site from another. So little consistency. So much proprietary development is derailing effective cross-platform solution development and results in fragmented and disjointed support mechanisms for individuals going through one of the hardest processes imaginable.

What I would like to see is more engagement with the current self-exclusion ‘eco-system’ – more sharing, more collaboration and more integration of existing solutions. Until the bare minimum is achieved (an individual spelling out ‘I HAVE A PROBLEM’ to an operator and being offered anything close to a helpful, practical and effective strategy), I find it hard to take operator-funded ‘innovation hubs’ and ‘incubators’ little more than a ‘innovation’ branding exercise.

Once the bare minimum is being achieved, there’s potentially light at the end of the tunnel for the industry. Thousands of children who are playing games with gambling elements combined – I often wonder what will happen in a decade – are these children going to be playing on slot machines or will they continue playing games? Will gambling be able to compete with gaming or are the two products sufficiently different.

The point here is that a lot of innovation is going into responsible gambling technology – would it not be better to concentrate on making the products more engaging, interesting and powerful? The market will provide RG solutions to problem gamblers – operators just need to support and get behind these tools.

 

Source: Slotsquad 


Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: When responsible gaming fails, problem gambling takes over, then there’s Gamban!

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

Latest News

NSoft ́s Keno at Olimp ́s bet shops

Published

on

NSoft-and-Olimp-Feature-Image NSoft ́s Keno at Olimp ́s bet shopsReading Time: 2 minutes

 

Serbian betting operator Olimp has introduced virtual draw based game Keno by NSoft into its retail offer. Olimp is NSoft’s existing client and this release represents a continuation of the fruitful cooperation. For now, Olimp is using three NSoft products on two channels successively introducing new features and products. Besides the newly released Keno, players, clients of Olimp, can enjoy Live Betting MTS, Greyhound Races and very popular Lucky Six in the retail network and on the web.

Keno is a draw based game available on all channels (mobile, terminals, shops and web). It is one of the easiest games to play. The simplicity is Keno ́s greatest asset. Being well known to the market, Keno guarantees smooth user adoption and fast return on investment. The paytables are also easy to customize upon clients ́ preferences and Keno is easily integrated with the Advanced Jackpot System.

Besides Lucky Six, Keno is the most chosen by betting operators when it comes to virtual draw-based games to be offered to the players.

Find out more on NSoft ́s offer – let us meet in Bucharest, Romania at Entertainment Arena Expo 2019, from September 3-5 2019 at stand no 523 – Book a meeting.

About NSoft:

NSoft is an award-winning internationally recognized software solutions provider for the gaming and betting industry. The company has more than 200 employees and 100 companies as its customers, operating in 35 countries. Its product portfolio includes turnkey solution for managing a betting business, retail and omnichannel solutions, virtual sports betting, sportsbook, and draw-based games.

Our unique approach to customers and creative software solutions positioned us as one of the top providers of innovative products for the gaming industry. We understand that strong and long-term partnerships are essential for further development, so we joined forces with the world’s leading sports data provider – Sportradar.

It is NSoft’s mission to provide bet shop owners with a powerful and visually appealing platform, amazing virtual games, and data-packed sportsbook, and help them grow their business.


Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: NSoft ́s Keno at Olimp ́s bet shops

Continue Reading

Latest News

Sports Betting and Online Casino Operator Betzest goes live with RedRake Gaming

Published

on

betzest-red-rake-gaming Sports Betting and Online Casino Operator Betzest goes live with RedRake GamingReading Time: 2 minutes

 

Online Casino Betzest released the full suite of RedRake online gaming content into their portfolio.

Betzest increases their offering in a new partnership with RedRake which will give their players the opportunity to access to RedRake full range of online slots and jackpots.

The online casino and sports betting operator Betzest, is experiencing massive growth since its launch in 2018 and increased its portfolio to over 1400 online slots.

Marius Filip, Founder/CMO at Betzest, said: “We’re thrilled to have gone live with RedRake, and continue our revenue growth with innovative games from many of the industry’s leading game studios. Betzest has gone from strength to strength in the last 11 months, as we continue to sign up and launch more top casino providers. Stay tuned as we have a few exciting things coming up in the next period of time.”

Nick Barr, Managing Director at Red Rake Gaming, said: “We are delighted to have been selected as the next casino provider in Betzest’s roadmap. We are very encouraged by the results we have seen coming from the Betzest players and confident this will continue to grow as we release our newest games in the portfolio. Red Rake Gaming and Betzest have the same goals, to provide players with the best gaming experience, so we could not be happier working with the Betzest team.”

 

About Betzest

Betzest is an online sportsbook and casino company offering sports betting and casino type games. Betzest also offers Live Betting, Live Casino and Virtual Sports services. Today Betzest has more than 50 employees across four offices all committed to delivering amazing player experiences on each of their verticals, partnering with top providers of only the highest quality.

About Red Rake Gaming

Red Rake Gaming, an online casino provider, offers a wide and varied portfolio of top-performing games across various markets including Belgium, Italy, Spain, Portugal, Romania, Malta and the UK. As a boutique provider to the iGaming industry, we pride ourselves on working closely with our partners to drive their revenues through our high-quality game production, exclusive promotions and flexibility to accommodate their individual needs. Coming from a strong social background, Red Rake Gaming content has already been proven in the social casino space, with all the success from social applied to our real money gaming. Since its inception, Red Rake Gaming has experienced significant growth, and demand for featuring rich games continues to strengthen. With over 30 top-performing slots, video bingo’s, video poker and table games, Red Rake Gaming has games to meet all operators’ requirements.

For more information on industry-leading content, please visit: www.redrakegaming.com


Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Sports Betting and Online Casino Operator Betzest goes live with RedRake Gaming

Continue Reading

Latest News

1ClickGames figured how to replace human labour with innovative ATM and POS

Published

on

4-12 1ClickGames figured how to replace human labour with innovative ATM and POSReading Time: 1 minute

1ClickGames has created a business solution that will satisfy both clients and customer needs. The main goal of each gaming business whether land-based or online is to reduce costs and make most processes automated. Less human labor, more machine, this is the credo of 1ClickGames innovational products for retail business.

 

1ClickGames is happy to announce the updated mobile POS terminal and Interactive Lottery Terminal/ATM.   Mobile POS (point of sale) – is an Android-based retailer terminal, which can operate anytime and anywhere, and is loaded with all the necessary cashier functions. The device has a touch screen, printing module, and a new Android system. Terminal supports a full range of lottery games and sports bets; which all can be adapted to the market you operate in to satisfy your customers’ needs.

The Interactive Lottery Terminal/ATM is a self-services machine, that provides multiple intuitive modern technologies to significantly increase engagement with a customer. It provides cashless payments, lottery ticket purchase, payout of winning ticket or exchange. The ATM is available in English, Spanish, German, French, Italian and additional languages.

 

Maxim Terehovich, 1ClickGames CEO: Technology does not stand still and we keep pace with the times. We constantly monitor customer needs, problems or desires, creating products that will start working from the first-time client will turn it on. Our company understands the importance of making gaming portative, providing services in the regions with bad infrastructure or low internet accessibility. The POS and ATM are great solutions for companies that want to automate some of their selling processes and reduce expenses on employees.


Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: 1ClickGames figured how to replace human labour with innovative ATM and POS

Continue Reading

Trending

We are constantly showing banners about important news regarding events and product launches. Please turn AdBlock off in order to see these areas.