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32Red fined for sole problem gambler and money laundering charges
The UK’s Gambling Commission has slapped a penalty of £2m on online gambling operator 32Red for its failure to protect a problem gambler. The customer was allowed to deposit £758,000 with the firm. There were no money laundering or social responsibility checks.
The Gambling Commission emphasised that penalty was also for failing to prevent money laundering.
Kindred, the owner of 32Red, accepted the penalty and initiated action to improve its processes.
The Gambling Commission’s enquiry looked into 32Red’s dealings with the customer between November 2014 and April 2017 during which time there were at least 22 incidents indicating the customer was a problem gambler.
“Instead of checking on the welfare of a customer displaying problem gambling behaviour, 32Red encouraged the customer to gamble more – this is the exact opposite of what they are supposed to be doing,” said Richard Watson, the commission’s executive director said.
“Operators must take action when they spot signs of problem gambling and should be carefully reviewing all the customers they are having a high level of contact with.”
Bonuses offered
There had also been previous incidents highlighting the gambler’s problems but instead of scrutinising these, the customer was offered bonuses to carry on placing bets.
The Gambling Commission said 32Red should have reviewed the customer’s accounts in August 2016 but one was only conducted in January 2017, when a win of more than £1m was instantly gambled again.
The customer took five weeks to respond to requests about their financial position and failed to offer support when the information was provided, the commission said.
The payslip and report of commission for work was “not credible and showed volatility in receipted income”, according to the Gambling Commission.
These showed a monthly net income of £13,000 but average monthly deposits were in excess of £45,000. The customer’s average monthly net salary was actually £2,150.
The £2m penalty includes £709,046 divestment of the financial gain, a £1.3m payment to be used on the National Responsible Gambling Strategy, intended to tackle problem gambling, and £15,000 towards the cost of the investigation.
Asked if the customer had stolen the money to gamble, the Gambling Commission spokesman said: “The source of the customer’s wealth was not known to 32Red because they failed to fulfil their anti-money laundering obligations. We cannot comment on any other proceedings that may be active.”
The largest penalty imposed by the Gambling Commission was the £7.8m penalty on betting firm 888 in August 2017.
Source: BBC
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Zitro recently held its first-ever Zitro Experience Paraguay, an exclusive event that brought together top operators, clients, and industry leaders at the prestigious Hotel Casino Acaray.
Held during SAGSE, the event quickly became a must-attend gathering to showcase the company’s latest innovations and strengthen strategic partnerships in the region.
Attendees got an up-close look at Zitro’s new CONCEPT cabinet line and games, which are already transforming the gaming experience across Latin America with their striking design and high performance. The presentation featured a spectacular production that highlighted Zitro’s commitment to innovation and product excellence.
The atmosphere was relaxed and welcoming, designed to foster business relationships while offering a full experience with curated cuisine and unique entertainment, making the evening truly memorable. Clients, operators, and industry professionals alike agreed on the importance of this event for driving growth in the Paraguayan market and reinforcing Zitro’s position as a key strategic partner.
Alejandra Burato, Regional Director for Latin America, shared: “It was a privilege to connect with so many operators and friends at this event. I especially want to recognize Viviana Colman, our Country Manager in Paraguay, whose dedication and deep market knowledge have been instrumental in strengthening our presence and partnerships here. Paraguay is a strategic market for us, and this event reaffirms our commitment to delivering a broad and diverse offering that adds real value to operators.”
Sebastián Salat, Zitro’s International President, added: “We’re incredibly proud to bring Zitro Experience to Paraguay for the first time. As the first slot machine manufacturer to organize an event like this in the country, we want to demonstrate our commitment to this market and continue innovating with high-performance products that drive our clients’ success. As I always say, Zitro isn’t just entering Paraguay — we’re already here, with a dedicated and talented local team and office. This Zitro Experience marks the beginning of a new era where we’re more determined than ever to support the dynamic and growing gaming industry in this fantastic country.”
The post ZITRO EXPERIENCE LAUNCHES A NEW ERA IN PARAGUAY appeared first on European Gaming Industry News.
Totogaming’s ongoing initiative “Power Has No Gender,” now in its fourth consecutive year, has been named the winner and awarded the Gold Award at the Mommy 2025 Awards.
Each year, the Mommy Awards highlight standout contributions in marketing celebrating campaigns that are bold, creative, unexpected, and, most importantly, meaningful.
In 2025, Totogaming was honored with two Mommy trophies: one for the “Power Has No Gender” initiative, and another for Totogaming’s Romania-based launch campaign featuring football legend and Totogaming Sport Ambassador Luís Figo.
The “Power Has No Gender” movement began in 2022, with its first awards ceremony recognizing female athletes who had contributed to Armenian sport through their success. Totogaming’s team launched the initiative to challenge long-standing stereotypes that associate sports primarily with men and reserve true success in the field for them.
Since then, the movement has grown significantly. Today, it recognizes not only athletes but also women across various industries who are breaking barriers and reshaping norms.
“Power Has No Gender is not just a campaign — it’s a reflection of our unwavering commitment to breaking stereotypes and honoring stories of strength, perseverance, and achievement. Being recognized with the Mommy 2025 Gold Award is a meaningful acknowledgment that our message is making an impact across borders. It inspires us to continue driving positive change wherever we can,” said Tereza Tokmajyan, Chief Marketing Officer at Totogaming.
In 2025 the initiative carried the slogan “The Mark of Your Power,” underscoring that success is not defined by gender, but by the influence we leave behind. It sent a clear message: everyone has the strength to shape their own path, whether it’s making groundbreaking discoveries, excelling in sports, or pushing the limits in any field.
The Mommy BEST GLOBAL CAMPAIGN 2025 Gold Award is one of the strongest proofs that these messages are being understood and truly valued.
The post Totogaming Wins Gold Award at MAD OVER MARKETING 2025 appeared first on European Gaming Industry News.
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Lucky Club Sycuan Member Wins Over $500,000 Playing A Poker Table Game at Sycuan Casino Resort
Sycuan Casino Resort celebrated a big win last month when one lucky Club Sycuan member walked away with a $595,375.26 jackpot after playing at the Face Up Pai Gow Poker table on Thursday, July 31.
Face Up Pai Gow Poker is a popular casino card game that is known for being fun, social and easy to play. Each player receives seven cards and splits them into two hands – one with five cards and one with two. Unlike traditional versions, the dealer’s cards are revealed face up before players set their hands, increasing the players chances of winning.
From nonstop table action and thrilling jackpots, Sycuan Casino Resort continues to be one of San Diego’s premier destinations for gaming excitement. The casino offers endless ways to play with its massive 510,000-square-foot gaming floor, featuring 2,400 slot machines and 52 table games.
If you or someone you know is affected by gambling addiction, please call the Problem Gambling Helpline at 1.800.GAMBLER or 1.800.426.2537.
To learn more about Sycuan Casino Resort, please visit sycuan.com.
The post Lucky Club Sycuan Member Wins Over $500,000 Playing A Poker Table Game at Sycuan Casino Resort appeared first on European Gaming Industry News.
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