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National Gambling Support Network Offers Treatment in 3.5 Days
Thousands supported and short waiting times highlighted on one-year anniversary of the National Gambling Support Network
- National Gambling Support Network is urging anyone who may be struggling with gambling to contact their local service for free, confidential and personalised help and support.
- New figures from the GambleAware-commissioned National Gambling Support Network show that people were offered a treatment session in just three and a half days on average.
- It comes as new data released for the one-year anniversary of the launch of the National Gambling Support Network also reveals the number of calls to the National Gambling Support Network helpline in January of 2024 reached the highest monthly level on record.
The National Gambling Support Network is encouraging people to join the over 28,000 people who have been supported via brief interventions through the National Gambling Support Network helpline since April of 2023 and the thousands who have been supported through their local service provider.
People seeking support for issues with gambling were offered a treatment session with a trained professional in three and a half days on average between October and December of 2023, according to new figures from the GambleAware-commissioned National Gambling Support Network. The data also shows that organisations within the National Gambling Support Network, who are highlighting the free support that is available ahead of this weekend’s Grand National, contacted those seeking treatment in just 1.3 days on average in the last three months of 2023.
New data from the National Gambling Support Network helpline also shows that there were more calls and online chats made in January of 2024 than any previous month on record – the sixth time the record has broken since the beginning of 2023 – with 4,816 calls and online chats made across the month.
Additional data from the National Gambling Support Network helpline reveals that over 28,000 (28,175) people have been supported via brief interventions – conversations of 20 minutes or more – since April of 2023.
The GambleAware-commissioned National Gambling Support Network comprises 11 different organisations across Great Britain. Services within the National Gambling Support Network offer a seamless experience for people using them locally, regionally and nationally. It offers a range of support for people experiencing harm from gambling – whether their own or someone else’s – including residential treatment, one-to-one support and cognitive behavioural therapy amongst others.
The service was recommissioned in April of 2023 and was expanded to include additional services for people across Great Britain including peer-to-peer support and support with recognising gambling harms among GPs as well as other concerns linked to gambling such as debt advice and financial support.
Additionally, a recent YouGov survey of over 5,000 United Kingdom participants revealed that people were most likely to choose weekly support sessions with a trained professional as an effective way to reduce gambling harms. Out of the alternative options, two-thirds (66%) of people believed that sessions with trained professionals such as these would be an effective way to reduce harm caused by gambling. Six in ten (59%) also said that tools to block access to gambling websites would be an effective way to control their gambling and 58% chose speaking to a family member.
“Having accessed support through Beacon Counselling Trust years ago myself, I know the positive impact these services can have in rebuilding people’s lives after experiencing gambling harm,” said David Quinti, who was supported by organisations within the National Gambling Support Network. “Talking to a professional each week about what I was experiencing was an enormous step to help understand my relationship with gambling and, ultimately, help me recover from it. I would urge anyone who may be struggling with gambling to reach out.”
“The GambleAware-commissioned National Gambling Support Network is designed to prevent the escalation of harms associated with gambling,” the Chief Commissioning Officer for GambleAware, Anna Hargrave, said. “The National Gambling Support Network provides people with easy access to treatment and support wherever they are across Great Britain. It is heartening to hear the positive impact the services have on people’s lives and the difference they make. These essential third sector providers play a vital role for people across the country and we look forward to continuing to share this expertise and experience alongside the NHS under the new system once a levy is introduced.”
“Being able to speak to someone if you’re struggling with gambling is a vital tool in curbing gambling harms,” Gambling Minister Stuart Andrew said. “The increase in calls to the National Gambling Support Network helpline shows the importance of getting the right help in place for those who may be suffering.
“That’s why in our ‘white paper’ published last year we introduced a range of measures to prevent harms before they occur including stake limits for online slot games and financial risk checks as well as a levy on gambling companies to increase funding for research, prevention and treatment of gambling harms.”
The post National Gambling Support Network Offers Treatment in 3.5 Days appeared first on European Gaming Industry News.
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SPAYZ.io reflects on milestone achievements in 2024
SPAYZ.io, a global leader in payments technologies, has reflected on a remarkable year of milestones and achievements as it prepares for a series of exciting new industry initiatives. Its expansion into new markets, integration of next generation technologies, and active participation at industry events have collectively paved the way for strengthened partnerships and innovative solutions in 2025.
In 2024, SPAYZ.io launched new payment methods in established jurisdictions like Europe (Open Banking) and South Korea (Virtual Accounts) and emerging markets including Pakistan (Jazzcash, Easypasia), Malaysia (Touch’n’Go, FPX), Indonesia (Dana, OVO), Vietnam (MobileMoney, Viettel). Three new geos were also added; Kenya (M-Pesa), Ghana (MobileMoney) and Congo (MobileMoney).
SPAYZ.io made huge upgrades to ensure its platform,including enhanced provider balance management to optimise operational efficiency, increased fault tolerance to mitigate the impact of Distributed Denial of Service attacks, strengthened fraud prevention measures to safeguard transactions, and a tiered commissions policy.
A key highlight was the enhancement of SPAYZ.io’s existing IT product block. A new structure for team integration and alignment, double productivity output, reducing development time by 20. This was backed by the processing of 77,000 requests, 210 requests per day, in 2024 by the customer support team, offering fast assistance anytime the day.
Alongside these launches, SPAYZ.io took part in 19 exhibitions across 13 countries with 4 booths, expanding its network of partners.
Finally, in line with SPAYZ.io’s philosophy of rewarding partnerships and simplifying collaboration, it launched a new tiered commissions policy in 2024. This structure ensures its partners can benefit from incentives, while providing access to SPAYZ.io’s suite of payment tools.
The past 12 months have laid down a strong foundation for 2025, positioning SPAYZ.io for even greater achievements. The team looks forward to providing regular updates to our expanding network, particular with the 2025 event season well underway.
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Atlaslive and Split The Pot Team Up to Enhance Gaming Accessibility and Fun
Atlaslive, a dynamic iGaming Platform, has recently announced a strategic partnership with Split The Pot, a company renowned for lightweight, customizable, and enjoyable games. This collaboration will enhance the gaming experience for Atlaslive Platform users by combining top-notch, live technology with engaging and secure gaming solutions that also reach remote locations and all sorts of phone models.
Atlaslive is committed to delivering innovative iGaming solutions for operators that meet the changing needs of the gaming community. This partnership with Split The Pot aligns perfectly with Atlalsive’s mission to discover how far iGaming tech can evolve and to provide exceptional, user-centric gaming experiences.
Lidiia Vakulenco, COO of Atlaslive, expressed her excitement about this collaboration: “We are thrilled to partner with Split The Pot and bring their engaging and intuitive games to our platform. At Atlaslive, we focus on offering solutions that combine innovative technology with ease of use, ensuring that operators can deliver outstanding gaming experiences to players worldwide. This partnership strengthens our commitment to providing user-friendly and secure options for all types of players.”
Split The Pot is a Swedish game studio led by experienced online gambling professionals. They create simple, fun, and intuitive games designed for a wide audience, with a strong focus on mobile-friendly design.
Christian Rajter, CEO of Split The Pot, shared his enthusiasm: “We are excited to start working with Atlaslive and are confident this collaboration will bring great results to all of us and immense value to players. Their platform is incredibly advanced yet adaptable, allowing our games to reach a broader audience, including players in remote areas and those using various devices.”
Through this partnership, Atlaslive continues to show its commitment to building the future of iGaming while ensuring that operators benefit from live technology while meeting the dynamic needs of the gaming community. Together with Split The Pot, Atlaslive is here to revolutionize gaming through inventive, accessible, and personalized tools.
The post Atlaslive and Split The Pot Team Up to Enhance Gaming Accessibility and Fun appeared first on European Gaming Industry News.
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ICE welcomes the ‘world of gaming’ to Barcelona
120,000 square metres of innovation presented by some 1,000 exhibitors is the prospect awaiting visitors arriving in Barcelona to be part of the annual gambling showcase, the first to be staged outside the UK. Both ICE and iGB Affiliate are officially sold out with Clarion Gaming confirming that it is operating a waiting list for 2026.
A Skywalk delivers an elevated perspective on the show floor and provides visitors with straightforward and swift access to the product zones that they require. To help visitors explore the full potential of the flagship event, Clarion has invested in ICE Ai, an enhanced customer tool which provides information on everything the industry-defining expo has to offer.
The relocation to Fira Gran Via Barcelona has provided opportunities to add new features and enhance existing ones. The first ICE ‘Association Assembly’ has been created to enable trade bodies to promote their values and create new opportunities for the gaming community across every sector and geography.
What was previously ICE VOX has been rebranded The World Gaming Forum (WGF). The name more accurately reflects the credentials of events including the World Regulatory Briefing, the new Casino & Leaders Conference (formerly the ICC), and the new Esports & Games Conference – formerly the Esports Betting Conference.
Situated at the heart of the Fira Gran Via Barcelona, the WGF features an exclusive club-style VIP Lounge, a dedicated networking garden, and access to a range of concierge services.
The rebranded Sustainable Gambling Zone, sponsored by Flutter Entertainment, features 26 safer gambling bodies and underlines the importance that the industry places on sustainability and player protection.
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