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HOW AUTOMATION WORKS FOR SPORTS BETTING PROMOTIONS? THE SMARTICO METHOD

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HOW AUTOMATION WORKS FOR SPORTS BETTING PROMOTIONS? THE SMARTICO METHODReading Time: 4 minutes

Pass it to Maradona! It was an incredibly successful football strategy in the 1980s. Sometimes, even the God apparently lent a hand to the strategy’s success!

Similarly, ‘pass it to the machine’ must be an equally fruitful marketing strategy of our times. It basically means to automate the whole customer relationship management (CRM) process.

But how do you actually pass it to the machine?

Well, here is how it works. If you are not quite well-versed with the CRM and marketing activities, first let us quickly have a run down on how the marketing process works in a betting company’s CRM division. Then we will see how it is automated with Smartico’s platform.

A word about the platform before we begin. It has three major parts:

  1. Real time marketing application
  2. Gamification tool
  3. Real time business intelligence (BI) module

 

Sportsbook Operator’s Conventional Promotional Method

The CRM division of every major Sportsbook works super efficiently to attract maximum players to punt on the games that they promote.

Let’s take a look at how the CRM division works before a major game of European football.  The CRM division sends all sorts of promotions and intimations to players in their databases.

Promotions can be in the form of any format, mainly the following:

  • Emails
  • SMS on their phones
  • Messages on their social media feeds like Facebook or Twitter timeline
  • Push notifications to the app users
  • Pop-ups on the website

The operators have to get the text needed for emails and message notifications, videos and graphics for social media promotion for each game separately and schedule their sending on appropriate timings on CRM software.

Then there are the categories of players, or buckets as they are sometimes called. For example,

  • one bucket of regular, loyal customers,
  • another comprising occasional customers,
  • yet another having only newly joined customers,
  • another bucket comprising dormant customers and so on.

For each bucket, the promotional feature has to be customized. That is, different versions of emails, social media graphics and messages are ideally required for each category of players. Some clusters of customers will also need some kind of bonuses or offers to spur them into punt for this game. So the CRM operators have to add information about such bonuses manually too.

As you can see, it involves cumbersome manual work and there is a good chance that the intended message still may not reach the right player.

Automation can make the process easy and ensure that each player receives exactly the right kind of messages and intimations.

Inside the Automation Process with Smartico

Smartico’s three-pronged software application makes life easy for CRM operators.

The operators need to get the various kinds of creatives done as previously – text, graphics, video and all that. They have to create at least one template for each mode of communication too: for email, SMS push notification, social media posts and so on.

That’s all. The software will take care of the rest.

It uses special dynamic tags to deliver the right kind of content about the right match to the right players through the right channel by leveraging the real time BI module that churns live player data.

The CRM operators can select the games from a list of upcoming games across leagues that they want to promote. The software will initiate an automated marketing campaign at a scheduled time before each match.

One of the software’s most useful features is the Campaign flow builder, which allows the operators to create the flow and order of sending various modes of communication. For example, first send emails, then push notifications or SMS, then social media promotions and and finally show a popup when the player logs in to the website or app of the sportsbook.

Each of the communication will contain two kinds of creatives:

  1. Fixed
  2. Dynamic

Fixed communication will be the text, graphics and video that are intended to persuade the players to sign in and place bets.

Dynamic communication refers to the text and graphics that provide the information that keeps on changing from match to match: such as the names of the competing teams, the league, stadium, date and time of the match and such like. If the communication offers bonuses or special offers, the text and graphics depicting the bonus or offer are also will be part of the dynamic communication.

The software will automatically populate the dynamic elements in each communication based on the real time data of player behavior data and preferences.  For this the software makes use of something called dynamic tags.

To sum up, the work flow of the operator changes as follows:

  • Create the templates of email, messages, graphics and videos
  • Choose the matches that need to be promoted
  • Select with the targeted population of customers (That is, the operator can opt for promoting Bundesliga matches just to the players who routinely bet on Bundesliga matches only)
  • Set the starting time for the campaign – how many day, weeks or even months before the match (even if matches are postponed or get cancelled for some reason, the software will alter the communication schedule accordingly)
  • Insert bonus offers, wherever needed.
  • Pick the order of communication modes through Campaign flow builder
  • Sit back and watch the results

This way, the operators can think about improving the overall quality of the marketing campaigns and look for innovations, rather than running hurriedly to tick each boxes of the communication mix.

The software saves time, delivers better results and better streamlines the operations.

So, pass it to the machine!

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Paddy Power Extend World Darts Championship Title Sponsorship to 2031

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The Professional Darts Corporation announced that Paddy Power has extended its title sponsorship of the World Darts Championship for a further five years, keeping the iconic partnership in place until at least 2031.

Paddy Power first became title sponsor of the sport’s flagship event in 2023, and their innovative approach has helped elevate the Alexandra Palace spectacular into one of the most anticipated tournaments on the global sporting calendar.

As part of their commitment, Paddy Power has donated more than £2 million to Prostate Cancer UK across the 2023/24 and 2024/25 Paddy Power World Darts Championships.

The partnership has also seen the introduction of a pioneering nine-darter bonus: when a player completes the perfect leg, £180,000 is shared between the player, one lucky fan inside Alexandra Palace, and Prostate Cancer UK. This remarkable moment occurred twice during last year’s tournament.

The funds raised have helped support Prostate Cancer UK’s groundbreaking TRANSFORM trial – the biggest and most ambitious prostate cancer screening study in two decades – aimed at revolutionising early diagnosis through innovative screening techniques.

Beyond financial contributions, Paddy Power has used its extensive marketing channels, retail network and social media reach to encourage men to take Prostate Cancer UK’s online risk checker. More than 300,000 men have used the tool during the past two campaigns, with 222,000 discovering they are at higher risk of prostate cancer.

For this year’s tournament, Paddy Power has renewed its charitable pledge with “The Even Bigger 180” campaign, aiming to encourage 180,000 more men to check their risk.

This year will also see the launch of the “Darts of Destiny” fundraising challenge, where one randomly selected entrant will have the chance to throw for £180,000 live on stage at Ally Pally by scoring 180 points with nine darts.

Alongside their charity efforts, Paddy Power’s distinctive marketing creativity has enhanced the fan experience at Alexandra Palace, with a fully branded, interactive Fan Zone and a stream of viral social content capturing the unique atmosphere of the event.

The extended agreement reinforces Paddy Power’s position as title sponsor through to 2031, with this year’s Paddy Power World Darts Championship beginning on Thursday December 11 and concluding with the final on Saturday January 3, 2026.

PDC Chief Executive Matt Porter said: “Paddy Power has had a hugely positive impact on the World Darts Championship over the past two years.

“Their creativity, investment and passion for the sport have taken the event to new heights, enhancing the experience for fans in the arena and millions watching worldwide.

“We are delighted to extend this partnership to 2031 and look forward to building on this success while continuing to support Prostate Cancer UK’s essential work.”

Paddy Power commented: “The Paddy Power World Darts Championship is the greatest party in sport and we’re proud to extend our sponsorship for another five years. We’ll continue bringing excitement, entertainment and unmistakable Paddy Power mischief to the event, wherever it’s held.

“But above all, we’re proud to support the vital, life-changing work of Prostate Cancer UK. Our Big 180 charity campaigns have become huge, award-winning initiatives and we’re committed to helping create a world where no man dies of prostate cancer.”

The post Paddy Power Extend World Darts Championship Title Sponsorship to 2031 appeared first on European Gaming Industry News.

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Embark on a high seas adventure in Captain WinBreaker from Northern Lights Gaming

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Studio’s latest slot takes the pirate theme and promises plenty of explosive action with Wilds, Free Spins, Jackpots and its trademarked WinBreaker mechanic 

Players are being commanded to raise the sails and brace themselves for a high seas adventure like no other in Captain WinBreaker, the latest swashbuckling slot from Northern Lights Gaming.

This pirate-themed slot sees players take the helm of a ship bound for treasures and untold riches. But make no mistake about it, they will first have to navigate rough seas.

Every spin carries the promise of treasure, triumph and thunderous wins, with players helped on their quest by a series of bonus features.

This includes Compass Wilds which turn reels into Full Stacks of Wilds for big win potential that will have players shouting “Yarrr”.

But the real loot is found in the WinBreaker Free Spins, which are triggered by landing 3, 4 or 5 Scatters to trigger an unlimited number of Free Spins.

In WinBreaker Free Spins, players collect WinBreaker values to determine the ultimate prize target while the reels keep on spinning until it is hit. In addition, treasure chests reveal Jackpots, reels upgrade and life saving bonuses wash up on the reels.

This means players are only ever a heartbeat away from a plunder worth up to 5,000x their bet.

Scott Newby, Head of Games at Northern Lights Gaming, said: “Captain WinBreaker is a swashbuckling slot built around our trademarked WinBreaker mechanic.

“WinBreaker is all about collecting symbols to set the prize, with spins continuing until players hit it. It’s thrilling and exciting, while delivering a treasure trove of big action.

“Pirate slots are always popular, but the team has put our own twist on this classic theme and created a thrilling high-seas adventure with a great combo of bonuses including Wilds, Free Spins, Jackpots and of course, WinBreaker.

“So raise the sails and brace yourselves for a pirate adventure like no other in Captain WinBreaker.”

The post Embark on a high seas adventure in Captain WinBreaker from Northern Lights Gaming appeared first on European Gaming Industry News.

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Merkur Group Strengthens its Market Presence in Spain

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Merkur Slots Spain has completed the acquisition of a total of eleven arcades operated by arcade operator Operjoku S.L.U. in the Basque Country. In addition, the subsidiary of Merkur Group, headquartered in Palma de Mallorca, will take over the operation of gaming machines in 108 bars previously serviced by Operkale S.L.U., a specialist in the placement of gaming machines in gastronomy in the autonomous region of northern Spain. Implemented in cooperation with the Spanish distributor Merkur Dosniha, the acquisition marks a significant milestone in the expansion of the company’s brand presence, representing its first entry into Spain’s highly profitable hospitality installation segment.

With this step, the East Westphalian corporate group continues its international growth trajectory. Meik Sellenriek, Management Board Member, Merkur Operations at Merkur.com AG, welcomed the development: “Spain is a market of great importance and long-term potential for the Merkur Group. This acquisition clearly underlines that. We are proud to welcome around 50 new employees to the company and look forward with confidence to strengthening our market position.”

Dominik Raasch, Management Board Member, Merkur Games at Merkur.com AG, said: “There are strong synergies between the Merkur Group’s business divisions. The successful acquisition of Operjoku and Operkale demonstrates how effectively we leverage these synergies to support our sustainable growth. We are particularly pleased to now offer our innovative gaming machines and games in our own arcades and bars in the Basque Country – one of Spain’s most economically powerful regions.”

The post Merkur Group Strengthens its Market Presence in Spain appeared first on European Gaming Industry News.

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