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Casino Guru Launches Academy for Online Casino Customer Support

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Casino Guru Launches Academy for Online Casino Customer Support
Casino Guru Launches Academy for Online Casino Customer SupportReading Time: 2 minutes

 

As online gambling grows ever more popular, requirements regarding quality, responsible, and fair gambling approaches also increase. Casino Guru, the world’s largest online casino database, has always focused on these values. Its online casino rankings, fair gambling codex, responsible gambling guides, and complaint resolution center should prove as much.

But the company felt it could do more. So, on top of its past projects, Casino Guru launched its first educational course in the Casino Guru Academy series for online casino employees. The series starts with a course detailing online casino customer support basics and hopes to improve online casino player experiences and responsible gambling standards through employee education.

Daniel Dolejsi, who is in charge of Casino Guru’s community projects, describes what inspired the project: “Every day we hear stories and complaints about online casinos mistreating players. We felt a strong desire to do something about the issue, especially seeing as many of the issues players experience are completely preventable through a combination of employee training, player communication, and fair Terms & Conditions agreements.”

Daniel then continues to explain Casino Guru’s approach in tackling this project: “This is a highly ambitious project on our part, and we need to pace ourselves if we wish to succeed. This first course, focusing on online gambling and customer support basics, is supposed to serve as a foundation for our future, more complex courses.”

The Academy’s first course introduces new customer support aspirants to the online gambling ecosystem, hoping to simplify onboarding and, in doing so, open up the customer support employment opportunity to a broader audience. Specifically, it details the most common situations a customer support representative may experience and gives practical advice on dealing with them fairly and professionally.

Daniel, who originally started his online gambling career in customer support himself, explains why Casino Guru chose this topic as the basis for their first Academy course: “Customer support is likely the most common entry-level employment opportunity in online gambling a person may find. However, many new hires are unfamiliar with the industry and often struggle with their job, resulting in bad experiences for employees and players alike. We felt we could fix the problem by giving employees the means of learning everything they need to know, supporting them in growing their careers, and hopefully leading to a more informed online casino environment.”

Casino Guru believes that the first step in improving industry fairness, safety, and responsibility standards is to help casinos choose and nurture suitable candidates. Moving forward, the company hopes to involve partnered entities more heavily in creating the Academy’s various courses, as they think collaboration and sharing their collective know-how will lead to the best results.

Educating a new generation of future industry leaders is no simple task but a crucial one for the gambling industry. With lots of hard work, some patience, and a little luck, the online casino landscape may change for the better forever, thanks to efforts much like this.

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Interactive Gaming Group signs sponsorship agreement with lead Twitch female creator Nora

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Building on its intent to support female streamers and inspire gamers, Interactive Gaming Group announces today that it has added former professional soccer player and prolific female streamer Nora (Twitch name “NoraExplorer”), to its portfolio.
Nora, who turned to gaming after a knee injury ended her career, shares her journey travelling in Facepunch Studios’ adventure game Rust – with an audience of over 91,000 followers. The 23 year old, who has seen her audience grow rapidly in the last year, sees streaming as a significant new area of opportunity for gamers looking to monetise their talent and get more people excited about gaming.
Commenting on her new partnership with IGG, Nora said: “I’m extremely excited to be supported by IGG as I work to improve the experience I share with my audience. In the past year I’ve seen my community grow and found more and more people connecting in an online space. Being a part of this with my audience and community, makes me feel like I have a responsibility to show that anybody can be who they want to be. IGG’s support in my goals was an important factor in making the partnership.”
With over 1,000 creators and 250 brands worldwide, IGG, whose vision is to inspire the world to play, has made it the company’s focus to support up and coming creators to help them monetise their talent. IGG’s experience in building some of the most successful gaming-focused Twitch channels in the world is now being turned to connecting growing gaming and eSports creators with brands via the company’s platform.
Commenting on the partnership, CEO of Interactive Gaming Group Cristina Niculae commented:”Streaming is the new way of marketing. The new generation of adults is no longer inspired by mainstream TV but by creators sharing live, interactive experiences. However, only 2% of gaming creators on platforms such as Twitch are female. At IGG, we want to support female creators grow their channels and monetize their gaming content and through this, balance the gender gap. We are delighted to have Nora, a talented creator, joining our portfolio of streamers and are looking forward to supporting more female creators on our mission to open up streaming marketing to all upcoming creators.”
Interactive Gaming Group is a leading digital entertainment and media technology company, connecting creators, viewers and brands on a global scale. Founded in 2017 and operating out of Malta and Spain, Interactive Gaming
Group vision is ‘To inspire the world to play’ and to bring great streaming entertainment to people around the world.
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BLAST Premier expands reach into Israel with Gaming Channel broadcast deal

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  • The deal will see the Gaming Channel own exclusive rights to broadcast BLAST Premier in Hebrew 

BLAST Premier has agreed a media rights deal with Gaming Channel, Israel’s first ever linear 24/7 esports and gaming channel. 

As part of the deal, Gaming Channel will own exclusive rights to broadcast BLAST Premier within Israel in Hebrew until the end of the 2021 season. The deal will cover BLAST Premier’s four remaining events of the year: Fall Groups (September 16-26), Showdown (October 12-17), Final (November 24-28) and World Final (December 14-19).

The Gaming Channel, owned by the Charlton Group, was launched back in July this year, bringing the first ever dedicated esports and gaming linear TV channel to Israel. The channel broadcasts a variety of content including live esports events, leading YouTube talent from the region, among other gaming and entertainment-themed content. 

Alexander Lewin, VP for at BLAST, said: “We are delighted to be able to give BLAST Premier fans from Israel the opportunity to watch their favourite Counter-Strike teams and players in a localised Hebrew broadcast, and very pleased to add Israel to our global media rights footprint. The Gaming Channel and its experienced team are the perfect partner for our move into the Israeli market, and we look forward to a successful collaboration.”

Yoav Sochen, General Manager for Gaming Channel, said: “I am very excited to partner up with BLAST Premier. Connecting both professional players and esports enthusiasts to the Gaming Channel through top tier international leagues, operated and offered on live broadcast in Hebrew for the first time. I look forward to seeing what this partnership can do for the Israeli scene.”

The deal takes BLAST’s portfolio of media rights to over 40 linear and online partners internationally, meaning BLAST Premier is now available globally in 18 different languages and in over 150 TV territories.

BLAST Premier is a worldwide Counter-Strike tournament series that unites all major events, offers opportunities to all regions across the globe and crowns the world champions of CS:GO. Up to 32 teams will take part in the seven BLAST Premier events over the course of 2021 with a combined prize pool of $2,475,000 on the line. BLAST will be making its long-awaited return to arena events with fans later this year at Copenhagen’s iconic Royal Arena for the Fall Final. 

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1400 Arrests, $8M Seized in Illegal Gambling at Euro: Interpol

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An Interpol operation targeting illegal gambling during Euro 2020 led to 1400 arrests and the seizure of $7.9 million (6.7 million euros) in cash, the Lyon-based global crime agency reported.

Thousands of raids in Asia and Europe also resulted in the confiscation of computers and mobile phones connected to almost $465 million in bets.

“While most of us were watching the UEFA European Football Championship as simple fans, hundreds of specialized officers across 28 countries were targeting organized crime groups looking to earn millions from illegal gambling and related money laundering activities,” an Interpol statement read.

Hong Kong police detained more than 800 suspects, “including the alleged kingpin of a triad-controlled bookmaking syndicate,” the statement said.

In what was described as one of Hong Kong’s most successful operations ever they seized $2.7 million in cash and records detailing hundreds of millions in bets.

In Italy, home of the European champions at the pandemic-delayed tournament, Operation SOGA VIII inspected 280 betting shops and delivered 1.3 million euros in sanctions for illegal betting schemes.

In all, Interpol’s eight SOGA operations have led to more than 19,000 arrests, cash seizures of more than $63 million and the closure of over 4000 illegal betting dens.

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