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Greece, Italy and Malta in focus at #EGC2020VE with Dr. Joseph F. Borg (WH Partners), Dr. Yanica Sant (Malta Gaming Authority (MGA)), Panagiotis Skyrlas (Kaizen Gaming), Vasileios Neiadas (Fantasy Sports Interactive), and Domenico Mazzola (Altenar)


Highly recognized experts from Malta, Italy and Greece will join the hot discussion at European Gaming Congress VE (Virtual Edition).
#EGC2020VE – The virtual edition of European Gaming Congress 2020 is taking place between 6-7 October and gathers top names of the gaming industry who will present their insights to create Europe’s largest gaming compliance gathering.
THE EASY REGISTRATION PROCESS IS SPONSORED BY ALTENAR AND YOU CAN REGISTER FOR FREE HERE NOW!
Among the +28 jurisdictions that will be covered during the event, you will also find some of the most anticipated topics such as the gaming industry opening in Greece, the twisted regulation of the Italian market, and the future vision of the Maltese regulation.
In the autumn of 2019, the Parliament of Greece has passed a package of legislation that includes a bill reforming the country’s gambling laws. The gaming bill will see operators permitted to continue offering Random Number Generator games, such as slots, something omitted from an earlier draft.
Ever since then, the operators are forming lines to hear more about the ways in which they can obtain a license, while just recently the Greek government has implemented tough norms on online gaming and advertising.
In Italy, the Italian betting leadership criticized the parliamentary discussions for slapping a new 0.75% tax on betting and virtual sports revenues for garnering funds for ‘distressed Italian sports.’
The Italian Parliament has started discussions on a proposed ‘Revival Decree’, which is intended to help business and society’s recovery from COVID-19’s long-term consequences.
Some of the members of the parliament talked about a possible implementation of a 0.75% tax on all betting-related wagers – online, retail and virtual sports content.
All Italian gambling trade bodies criticized the proposal, alleging that COVID-19 discussions had been hijacked to further punish the industry.
When it comes to Malta, in exercise of the power conferred by article 7(2) of the Gaming Act, 2018 (Cap. 583 of the Laws of Malta), the Malta Gaming Authority has issued the Directive on the Key Function of the Prevention of Money laundering and the Financing of Terrorism (Directive 3 of 2020).
From the coming into force of this directive, B2C Licensees shall ensure that at least one of the Key Function Holders vested with exercising the Key Function of the Prevention of Money Laundering and the Financing of Terrorism must also be an FIAU-registered MLRO in accordance with the procedures laid down in the directive.
The directive has come into effect as of the 20th of July 2020, however, B2Cs holding a license before the coming into force of this directive have been afforded a two-month transitory period to align with the requirements specified in the directive.
During the “GAMING REPORT: SOUTHERN EUROPE” panel discussion, you have the opportunity to hear more about these subjects and of course access even more information which will be shared by the panelists under the moderation of Dr. Joseph F. Borg (Partner at WH Partners).
The panel will be joined by Dr. Yanica Sant (Head of International Affairs and Policy at Malta Gaming Authority (MGA)), Domenico Mazzola (Commercial Director at Altenar), Panagiotis Skyrlas (Head of Information Security & Compliance – Group DPO at Kaizen Gaming) and Vasileios Neiadas (Chairman at Fantasy Sports Interactive).
You can find more details about the speakers’ and moderator bios below.
AS MENTIONED ABOVE THE EASY REGISTRATION PROCESS IS SPONSORED BY ALTENAR AND YOU CAN REGISTER HERE NOW!
The HIPTHER FESTIVAL includes a full week of conferences that are designed to bring together innovation with compliance via several talks and discussions in multiple industries and will run between 5-9 October.
The festival includes the following conferences:
- PICANTE Marketing Summit (#MS2020ve) – 5 October
- European Gaming Congress (#EGC2020ve) – 6-7 October
- PICANTE TECH Conference Europe (#TCE2020AutumnVE) – 8-9 October
The registration is free and you can attend all three conferences with just one registration!
You can find more details about the Agenda here or you can register here!
For further inquiries about the speaking/sponsoring options, make sure to send an e-mail to Andrada Marginean (B2B Sales Executive at Hipther Agency) or subscribe to the weekly newsletter on the following link.
For media-related inquiries, please contact Alexandru Marginean (Marketing Specialist at Hipther Agency).
Dr. Yanica Sant – Head of International Affairs and Policy at Malta Gaming Authority
Yanica joined the MGA in 2014, and has occupied the position of Head of International Affairs and Policy since 2019. Her main areas of work include horizon scanning for any international initiatives or industry developments that prompt policy or regulatory intervention. She is responsible for the management of the MGA’s bilateral relations with other gambling regulators, and for all efforts of international cooperation. Yanica is particularly involved within matters relating to responsible gambling and data protection.
Yanica also sits on the board of GREF and is an active participant within the egambling and responsible gambling working groups. She is also a member of IAGR.
Panagiotis Skyrlas – Head of Information Security & Compliance – Group DPO at Betano-Stoiximan (Kaizen Gaming)
Panagiotis Skyrlas holds the position of Head of Information Security and Compliance at Betano-Stoiximan and has over 20 years of experience in the areas of Information Security, Risk Management, Compliance, and Data Privacy. He has completed numerous licensing projects and regulatory consultations in many European countries such as Greece, Romania, Cyprus, Portugal, Austria. He has served as DPO for over 10 years. Since 2018 he also holds the position of Vice President of the Institute of Information Systems Audit and Control Association.
Domenico Mazzola – Commercial Director at Altenar
Domenico Mazzola is Commercial Director of Altenar, a leading sports betting software provider based in Malta. Altenar works collaboratively with licensed operators, combining proven stability with a flexible and personalized service to offer clients the highest quality online sportsbook solutions.
With a strong background in sales strategy and software development combined with rich experience working across international and European markets, Domenico is an expert in developing successful commercial strategies and establishing and maintaining long-term business relationships.
Domenico previously held the position of Head of Sales at iGamingPlatform.com, where he was responsible for developing and executing strategic plans to achieve and maximize sales targets, solidifying the company’s reputation as a leading gaming solutions provider. Prior to this, Domenico worked as Account Manager at World Match Ltd, spearheading the company’s successful long and short-term sales strategies. Domenico’s professional background also includes over eight years of working as a software developer, honing his technical expertise.
A highly recognized industry figure, Domenico’s in-depth experience in both the business and technical side of the gaming industry places him in the unique position of being able to advise clients on all aspects of their gambling operations, taking into account their wider business objectives.
Vasileios Neiadas – Chairman at Fantasy Sports Interactive
Currently Chairman of FSI’s Board, Mr. Neiadas brings his wealth of experience in a variety of business and sports-related fields to FSI and the wider gaming industry.
Following his extensive experience as a CEO in a major Greek Pharmaceutical company, Mr. Neiadas utilized his know-how in Operations Management by actively contributing to the national Sports and Cultural sector. He offered his services as a General Manager in the emblematic return of the Olympic Games in Greece at the Athens 2004 Olympic Games Organizing Committee, in a work cycle that lasted 3,5 years.
His valuable contribution was recognized by OPAP S.A., the leading gaming company in Greece, which sought him out for his expertise; Mr. Neiadas served as OPAP’s CEO between 2005-2007, a position which led him to be elected as an Executive Committee Member of the World Lottery Association (WLA), while he served at the Hellenic Gaming Commission (HGC / ΕΕΕΠ) as well.
His vast experience in Business Management and Administration and his expert know-how of the global gaming industry led him to more key roles in the Greek and International iGaming industry, such as the Vice President of Business Development in CENTRIC HOLDINGS S.A, the company that promoted Sportingbet’s rights in Greece.
Mr. Neiadas has also been a member of the Board of the Hellenic Federation of Enterprises (SEV) and of the American-Hellenic Chamber of Commerce (AmChamGR).
Dr. Joseph F. Borg – Partner at WH Partners
Dr. Joseph F. Borg is an Advocate and Partner at WH Partners, heading the Gaming and Gambling Advisory and the Blockchain Advisory sections of the firm. He also practises in the areas of Esports, Corporate, IT, Telecoms and Intellectual Property Law. He also lectures on Gaming Law at the University of Malta. Before joining WH Partners, he occupied the post of Chief Regulatory Officer of the Lotteries and Gaming Authority – Malta. Joseph was also an elected Member on the Board of Trustees of the International Association of Gaming Regulators (IAGR), a position which he held throughout 2012.
Joseph was conferred with an LL.M. in Information Technology and Telecommunications Law at the University of Strathclyde (Glasgow), with Distinction. Earlier, he was awarded an LL.D. from the University of Malta, after writing and successfully defending a thesis entitled, ‘Protection of Trademarks Against Domain Names’. In November 2000, Joseph graduated with a Bachelor of Arts (BA) in Legal and Humanistic Studies. Joseph went on an Erasmus Exchange in 2002 at the Facolta di Giurisprudenza of the Universita’ degli Studi di Bologna. In 2009, he completed a Regulator Development Program organised by the International Gaming Institute at the University of Nevada in Las Vegas (UNLV). In 2012, he was awarded a certificate in Casino Management by the UNLV.
Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Greece, Italy and Malta in focus at #EGC2020VE with Dr. Joseph F. Borg (WH Partners), Dr. Yanica Sant (Malta Gaming Authority (MGA)), Panagiotis Skyrlas (Kaizen Gaming), Vasileios Neiadas (Fantasy Sports Interactive), and Domenico Mazzola (Altenar)

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From Data to VIPs: Turning Analytics into High-Value Player Growth
In iGaming, everyone claims to be data-driven. But few actually translate player data into high-value retention, especially when it comes to nurturing VIPs.
Executive Director of iGaming at Digicode, Itai Zak, brings decades of leadership and a clear message: you don’t grow a VIP base by chance. You grow it by identifying value early, acting fast, and connecting data to real engagement.
What “Data-Driven” Means in Practice
Being data-driven goes far beyond having reports or dashboards. True data maturity means using insights daily to steer product, marketing, and player interactions.
1. Let Data Drive Daily Decisions
When churn risk rises or LTV drops on a channel, action should follow immediately, not at the end of the quarter. The most agile teams monitor live metrics and adjust campaigns, budgets, and messaging in real time.
2. Break Down the Silos
Many operators suffer from fragmented data. Real impact comes when departments share a single player view, blending gameplay, deposits, support history, and withdrawal behavior. It ensures VIP managers, CRM teams, and support agents speak the same language.
3. Predict What Comes Next
Looking backwards doesn’t build loyalty. Leading operators use predictive models to surface VIP potential based on the first few sessions long before players hit traditional thresholds.
4. Connect Insight to Action
Too often, BI teams flag valuable insights, but they die in a spreadsheet. The real differentiator is execution: triggering CRM flows, personal outreach, or incentives when data demands it.
The First 72 Hours: Where VIP Potential Is Revealed
Early behavior is the clearest predictor of long-term value, but only if you know what to track and how to respond.
1. High-Intent Behaviors
Watch for:
- High first or second deposits
- Short time gaps between deposits
- Early high-stakes bets
- Players exploring multiple game types
These are all signs that a player isn’t casually browsing – they’re actively looking to engage.
2. The “Testing” Pattern
Many VIPs start small – not because they lack funds, but because they’re testing. A small deposit followed by a quick withdrawal is often a trust check. If the process is smooth, they’ll return with bigger deposits. If it’s slow or frustrating, they’re gone.
3. Session Frequency and Progression
A sharp increase in session frequency or bet size across the first few days often signals growing comfort and potential scaling.
4. Offer and Message Engagement
If a player interacts with your welcome email, opens push notifications, or clicks SMS links, they’re giving you an open door. Don’t wait to walk through it.
5. Support Interactions
Players who contact support early, especially with questions about withdrawal limits or VIP benefits are usually serious. They’re checking if your operation is worth their loyalty.
Combine Predictive Models with Human Judgment
Advanced operators don’t just rely on instinct. They use scoring models that factor in behavior, deposit timing, game preferences, and more to surface likely VIPs.
But human oversight still matters. Not every large deposit means high value, and not every bonus-heavy player deserves long-term investment. Blend automation with VIP manager insight for the best results.
Turning Signals Into VIP Journeys
Once a player shows potential, the next steps must be fast, personal, and frictionless.
Move Immediately
Don’t wait for a fixed deposit milestone. If the model flags potential, move them into a high-touch onboarding flow instantly.
Assign a Personal Contact
A VIP manager should reach out directly: via phone, email, or chat. Introduce the service, highlight available perks, and offer real-time support. Early personal connection builds long-term trust.
Build Operational Confidence
For VIPs, reliability is everything. That means:
- Fast, seamless withdrawals
- Clear communication
- Instant issue resolution
Operational delays are one of the most common reasons VIPs walk – often without saying a word.
Tailor Offers Immediately
Ditch the generic bonus paths. Instead, align offers to:
- Game preferences
- Deposit frequency
- Bet sizes or session patterns
Consider non-monetary perks too: early access, private tournaments, or priority support often go further than cash.
Build Emotional Loyalty
Celebrate milestones, send personalized notes, or deliver surprise perks. Loyalty stems from recognition, not just rewards.
Automation That Converts Insight to Action
To deliver consistently, operators must integrate CRM, analytics, and predictive scoring into a real-time ecosystem.
Unify Player Data
Gameplay, transactions, offers, and support logs must feed into a central CRM. Without a 360° view, personalization fails.
Use Smart Triggers
When churn risk rises, send a reactivation offer. When VIP behavior is flagged, notify the VIP team and start an automated journey. Speed is critical so is consistency.
Segment and Route Intelligently
For example:
- “Bonus-heavy” players → low-cost paths
- “Testing” depositors → fast payment messaging
- “Multi-session, high-value” players → early VIP escalation
Close the Loop
After launching a campaign, track results. Feed that data back into the model to improve future accuracy and ROI.
Common Mistakes to Avoid
Even with good data, many operators fall into predictable traps.
1. Acting Too Slowly
Waiting for a player to reach “VIP level” before acting often means missing your chance. Loyalty builds early or not at all.
Fix: Act within 48 hours of first signals, not weeks later.
2. Equating Big Deposits with Value
A one-time high roller isn’t necessarily a long-term asset.
Fix: Prioritize session consistency, gameplay diversity, and communication engagement, not just deposit size.
3. Confusing High Turnover with Profit
Bonus abusers can look like VIPs until the promotions stop.
Fix: Monitor bonus-to-deposit ratios and net revenue. True VIPs bring long-term, sustainable value.
Summing Up: VIP Growth Is Execution, Not Luck
The most successful operators don’t wait for players to raise their hands. They spot signals early, move fast, and create journeys that blend automation with human care.
VIP growth is no longer about guesswork. It’s about predicting value, delivering relevance, and doing it before your competitors do.
Because in iGaming, the player’s decision to stay (or leave) is often made in the first 72 hours.
The post From Data to VIPs: Turning Analytics into High-Value Player Growth appeared first on European Gaming Industry News.
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To LATAM via Europe: Platipus and Alea multi-regional partnership signed
Platipus Gaming, a global game provider for online casinos, signed a strategic partnership with Alea, the Spanish-based leading aggregation platform in Europe and the LatAm regions.
Latin America is a key strategic priority for Platipus in 2025, as the region’s fast-growing iGaming market offers both scale and strong growth potential. The Сompany already has a presence in several territories across Latin America, and its partnership with Alea will further strengthen its position in Peru, Argentina, Brazil, Chile and beyond.
“At Alea, we see partnerships like this as true cornerstones of our growth and the value we deliver to operators. Platipus’ creativity, innovation, and dedication to quality perfectly align with our mission to provide operators in Europe and Latin America with the most engaging content through the most reliable aggregation platform. This collaboration is more than a commercial agreement; it’s a shared commitment to helping each other grow and succeed in the markets where we lead.” – says Ramon Glieneke, COO at Alea.
This alliance opens up new opportunities for Platipus to grow strategically in Latin America, as well as in some European countries. Due to Alea’s strong reputation among local operators, Platipus gains access to an extensive network of trusted partners. This will help accelerate integrations, optimize entry into new markets, and ensure a smoother, faster go-live process for its games.
“Partnering with Alea brings us closer to our main goal – to provide an exceptional gaming experience to players around the world. This time, we are pleased to introduce even more players from Europe and Latin America to our exciting gaming portfolio,”– comments Stanislav Mykhailov, Platipus Gaming CCO.
Multi-regional partnership between Platipus and Alea demonstrates strategic flexibility and geographic diversification. Moreover, this alliance allows to cover the players both from Latin American and European markets, and reach a wider audience globally.
Platipus continues building its global presence in the frames of its expansion strategy and remains committed to being a reliable partner helping to deliver high-quality experiences for the players worldwide. The Company plans to expand its presence in new countries in the region, strengthen existing partnerships and launch even more personalized content to meet the specific needs of each market. Platipus Gaming will continue to invest in innovation, quality and strategic partnerships to accelerate its growth.
The post To LATAM via Europe: Platipus and Alea multi-regional partnership signed appeared first on European Gaming Industry News.
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Escape to Paradise: “Tropical Temptation” Slot Launches at Slotland, CryptoSlots, and CryptoWins
An Eden of excitement awaits players with the launch of the new slot, Tropical Temptation. This vibrant 5×4 game from Slotland Entertainment is now live, bringing a sun-soaked paradise to Slotland.eu, CryptoSlots.com, and CryptoWins.com.
Discover a lush tropical island where exotic flowers bloom and two alluring characters—a charismatic man and a woman in a purple bikini—await. With bets from $0.40 to $1.20 across 20 paylines, the journey to fortune is open to all.
The true temptation lies in the features:
- Dual Progressive Jackpots: Bet 60+ coins ($0.60) to qualify for the Mini Jackpot (1,000-10,000 coins). Wager 100+ coins for a shot at the Major Jackpot (10,000-100,000 coins).
- Eve’s Free Spins: Land 3+ Eve scatters for 10-30 Free Spins with Double Wilds.
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- Seductive Symbol Transformation: The bonus rounds intertwine thrillingly. During Eve’s spins, new Eve scatters transform into Adams, and vice-versa. Hit 3+ of these new scatters to immediately begin the other bonus round, adding all remaining spins for a prolonged, winning escape.
Answer the call of the wild and chase fortune in Eden. Tropical Temptation is available to play now with Free Chips and Match Bonuses at all brands until August 31st:
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The post Escape to Paradise: “Tropical Temptation” Slot Launches at Slotland, CryptoSlots, and CryptoWins appeared first on European Gaming Industry News.
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