Interviews
Exclusive Interview with Iryna Sergienko, CEO of the Ukrainian Gaming Industry Association
Iryna is the CEO of the Ukrainian Gaming Industry Association since August 2016 and also a Board Member of the All-Ukrainian Union for bookmaking development from 2014
As an Attorney at Law, her specialization includes gambling, IT – business and sports law. A member of the Interagency Working Group for consideration and resolution of problematic issues in the field of gambling and lotteries (2015).
Consultant of Committee of the Verkhovna Rada of Ukraine on Family, Youth and Sports issues. Member of the Committee on Ethics and Fair Play of the Foot-ball Federation of Ukraine. Author (co-author, editor) publication “Legal regulation of gambling business. European experience. Practices in post-soviet countries. Perspectives for Ukraine” (Eng, Ukr. 2015)
Participant (speaker) of numerous specialized international conferences on issues of legal regulation of gambling., partici-pated in the draftng of Tax Code of Ukraine in the version 2014 in part of tax issues for the gambling industry.
What is the key mission of the event, since there are many rumors that the market will be opened for licensing in 2018?
Iryna: Ukraine today has come to the crucial point in legalization of the gambling industry. There is more and more understanding that this business should be transparent and profitable for the investors, the State and society.
The Summit is designed as a platform where the experts, officials and businessmen from across the world can share their ideas and experience on how the gaming industry become legal, safe and properly regulated, so it can attract investors, generate revenues for the State budget and be consumer friendly and responsible.
Therefore, we organize this event in order to convert the public discussion into particular legislation framework.
Can you share with us the reason why delegates should attend the inaugural edition of the Ukrainian Gaming Summit?
Iryna: The situation in Ukraine is very dynamic, and each month the Parliament launches large-scale reforms. We can see a political commitment to reforms agenda and the Parliament’s capability to adopt necessary laws. It may occur, gaming industry will become legalized in the very nearest future and this event will directly influence market access conditions. The Cabinet of Ministers registered its draft gambling law #4663. Along with other drafts, they all are at the current legislative agenda of the Parliament.
Therefore, participants of the Summit will be discussing all possible ways of legislating the gaming industry properly. Every visitor has a chance to share his views and ideas. Comments foreign participants will be mostly valued – world markets have more experience and practices in implementing different types of legislation with good or bad consequences.
The event is also a good opportunity for investors looking for new markets or finding new partners in the developing markets.
As far as we know, there will be plenty of keynote speakers from the local government. What is the opinion of the regulators and legislators about the online and land-based industry in Ukraine?
Iryna: Most officials and lawmakers view the gaming industry (both online and offline) as an additional source of budget revenues, and that is legitimate part of their job. Ukrainian government needs more money for building new infrastructure, keeping the army and funding social programs. Financial aid from the IMF, the key international donor, was also made dependent upon legalization of the gaming industry (implementation of gaming laws is written in the IMF memorandum agreed with Ukraine).
The only thing that has to be taken into consideration – how to build the legislation in a proper way by taking into account the interests of all stakeholders: business, the State and society. The taxation should not distract business, the investor’s rights should be protected, the society should be protected from fraud and abuses.
The Summit will discuss all these topics.
Given the fact the 2017 has been a year where some EU countries have made important steps towards opening up their markets for remote operators to apply for local licenses, do you think that this will be the case in Ukraine?
Iryna: It is simply inevitable. Ukraine has quite developed IT infrastructure, in particular in payments sector, and plenty of human resources. Even now, when the Ukrainian industry functions in shadow, online gambling dominates and continues to develop.
As a closing question, we would like to ask about the main takeaways of the event. What will be the main takeaways of the event?
Iryna: The first and important outcome of this event should be a creation of the legislation with adequate and sound market access. In addition, we expect the Summit to become a place for businesses, both Ukrainian and foreign, to meet each other and discuss investment projects in Ukraine.
You can register for the Ukrainian Gaming Summit (UGS 2017) by clicking on the banner below:
eSports
Exclusive Q&A w/ BETBAZAR’s COO, Max Sevostianov
BETBAZAR’s COO, Max Sevostianov, is preparing to travel to Georgia this month to discuss the ongoing development of eSports at the SBC Summit in Tbilisi. What are the key messages he wants to get across while there, and how does he view the importance of eSports in the region currently?
One of the main topics we want to discuss at the summit is the ongoing development of eSports in the region and how BETBAZAR can help operators and suppliers tap into this lucrative and fast-growing market.
eSports is one of the most popular and engaging forms of entertainment for millions of fans worldwide, showing continued growth in regulated markets worldwide.
The Black Sea, Eastern Europe and Central Asia regions are no exception. In fact, these regions have some of the most passionate and dedicated eSports fans and players in the world. Georgia has a thriving eSports scene, with several professional teams competing in international tournaments such as Dota 2, CS:GOe and League of Legends. Ukraine is home to some of the most successful and influential eSports organizations, such as the multiple championship-winning Navi (Natus Vincere). At the same time, Uzbekistan also has a flourishing scene, with their team recently picking up 22 gold medals at the 2023 Asian Games.
These examples highlight the huge potential for iGaming and sports betting operators to offer innovative and exciting eSports products and services in these regions. However, some challenges will need to be overcome, such as regulatory uncertainty, lack of infrastructure, cultural differences and consumer preferences. That is why I believe that BETBAZAR can be a valuable partner for anyone who wants to enter or expand their presence in the eSports market in these regions.
With Tbilisi having recently unveiled plans to construct what will be the largest arena in central Europe, what do you expect the knock-on impact to be for online bettors in Georgia to be? Do you think the presence of large, international events will help to drive further interest in online betting in the country, and does this also create further opportunities to introduce bettors to eSports?
I think that the construction of the new arena in Tbilisi will have a positive impact on the online betting market in Georgia. It will allow the city to host various sports and entertainment events, attracting more visitors and helping shine a spotlight on everything the city has to offer.
It will also create more interest and demand for online betting in Georgia. The country has a liberal and regulated online gambling market, with the number of active bettors growing yearly.
In turn, this should generate more interest from sports bettors in eSports. eSports have huge and loyal fanbases that engage using live streams, social media, and other modern platforms, and this is something that operators in the region would love to tap into. The opportunities this could present could be hugely beneficial for the Georgian economy.
As a general overview, what are the main sports that are currently popular in the Georgian market and what eSports equivalents are available?
Football, basketball, rugby union, wrestling, judo, and weightlifting are the most popular sports in Georgia. Some of these sports have eSports equivalents, such as EA FC and FIFA for football, NBA 2K for basketball, and the UFC games series for MMA. However, other sports like rugby union, wrestling and weightlifting do not have widely played eSports versions.
As such, there may be an opportunity for operators to introduce new eSports games that cater to the Georgian market’s preferences and culture.
I think it’s fair to say that one of the main barriers to iGaming growth in Georgia in the past has been the country’s technological infrastructure. How would you say this situation has improved in recent years to the point Tbilisi is now viewed as a bit of a technological hotspot?
Georgia has made significant progress in improving its internet infrastructure in the past two decades. The country is actually ahead of the rest of the EU in terms of fibre penetration, and up to 70% of Georgians are now using the internet daily.
The country’s geographical location and modern infrastructure make it an attractive place for routing and storing data, and efforts are underway to enhance its potential as a regional internet hub. Tbilisi, as the capital and largest city of Georgia, is naturally benefiting from these developments and attracting more iGaming operators and providers to base their operations there.
Although Romania is probably the Eastern European market that has received the most interest from operators in recent years, many industry experts believe there’s a similar opportunity to be found in Georgia. What is it about the country that you think makes it a potentially lucrative market for betting companies, and what are the local cultural differences they should be aware of?
One of the factors that makes Georgia a potentially lucrative market for betting companies is its relatively liberal and stable regulatory environment. Georgia legalized iGaming in 2005 and has since maintained a low-tax regime for operators. The country does not restrict foreign ownership or licensing requirements for online gambling companies, allowing them to offer a wide range of products and services to Georgian customers.
It also has a growing middle class with increasing disposable income and internet access, creating more demand for online entertainment and gaming options. However, there are also some local cultural differences that operators should be aware of when entering the Georgian market. For example, Georgians are known to be very hospitable and sociable people who value personal relationships and trust over impersonal transactions. Therefore, operators may need to invest more in customer service and loyalty programs to build rapport and retention with their clients.
Georgians are also very patriotic and proud of their national identity and heritage, which may influence their preferences regarding online gaming. Operators may need to tailor their content and marketing strategies to appeal to the local sensibilities and tastes of Georgian customers if they want to succeed in the region.
Regardless of how the betting industry in Georgia develops over the coming years, it’s true that many companies have already chosen Tbilisi as the base for their Eastern European and West Asian operations. What is it about the city that you think makes it an attractive location to base an iGaming hub, and do you believe we’ll see many new providers begin to emerge there in the coming months?
As mentioned earlier, Tbilisi is an attractive location to base an iGaming hub because of its advanced internet infrastructure, favorable regulatory climate and strategic geographical position. It also offers other advantages such as a low cost of living, a skilled and educated workforce, a vibrant and diverse culture and a rich history and heritage.
These factors make Tbilisi an appealing destination for both iGaming professionals and customers who are looking for quality services and experiences. I believe we will see many new providers begin to emerge there in the coming months as more operators recognize the potential of the market and the benefits of operating from Tbilisi. I also think that Tbilisi will become a hub for innovation and collaboration in the iGaming sector as more local and international players join forces to create products and solutions that cater to the needs and preferences of regional and global audiences.
Of course, BETBAZAR is always looking for innovative new start-ups to invest in or top-quality products to add to its online B2B iGaming marketplace. Are you currently working with any Georgian content providers, or are there any B2B businesses that have caught your eye there?
I’m thrilled to let you know we’ve stumbled upon a really cool startup in Georgia. We can’t wait to tell everyone about it, but you’ll be hearing more as soon as we add it to our collection of awesome offerings.
We’re always searching for fresh, innovative startups or standout products to spice up our online B2B iGaming marketplace. So, while this new Georgian startup is our star find, we’re not stopping there, and our eyes are always peeled for the next big thing.
So, to answer the question – while we’re super excited about this one startup, we’re always open, looking, and ready to jump on other fantastic opportunities in Georgia or anywhere else. Stay tuned for all the exciting details!
About BETBAZAR
BETBAZAR is a B2B worldwide iGaming marketplace. Company mission is setting a new sales standard sourcing specialist iGaming products and advising on their role within existing strategies to deliver growth to our partners.
Interviews
Q&A w/ Dan Kersley, Product Manager at 2mee: Why influencer marketing is the next big thing in gambling advertising
The way online sportsbook and casino brands market to players is changing. While TV ads and million-dollar above-the-line campaigns still have their place, paid media, affiliates and influencer marketing are now the chosen tactics for many. This is because they offer the ability to be highly targeted with campaigns, which in turn generates superior engagement rates and unrivalled ROI.
Influencer marketing in particular is being embraced by a growing number of brands as they look to tap into niche but highly engaged audiences and use the trust the influencer has built to drive consumers to their websites and apps. This can be highly effective for sportsbooks and casinos, which often struggle to truly engage players and quickly build trust.
To learn more about the power of influencer marketing, and how sportsbook and casino brands can maximise the tremendous opportunity it presents, we sat down with Dan Kersley, Product Manager at influencer marketing platform, 2mee.
Before we get into this topic in more detail, can you start by outlining just what is meant by influencer marketing?
Of course. Influencer marketing is just a form of social media marketing that involves using individuals with a significant following to promote a brand and/or product. These individuals, known as influencers, have built a loyal following of people who trust their opinions and recommendations and will ultimately engage with the products and brands they promote. Influencers can be anyone from household name celebrities to social media personalities, bloggers and even industry experts.
What makes influencer marketing so effective?
Trust is the ultimate reason why influencer marketing is so effective and successful. Followers trust the influencer in a way that can never be achieved through traditional brand-building methods. People trust influencers more than TV commercials, radio campaigns and print ads which often come across as insincere and salesy. This is because influencers create authentic content that resonates with their audience, and this is what generates the high levels of trust and loyalty they enjoy. When an influencer promotes a product, it comes across more as a personal recommendation rather than a sales pitch.
As well as being more authentic, influencer marketing is highly targeted. Brands can work with influencers whose audience aligns exactly with their target demographics. For example, a sportsbook brand can partner with a football influencer with a following of football fans primed and ready to convert, ensuing their message (and ad spend) hits the right people.
Just how big is influencer marketing right now?
It’s pretty big and is on a serious upwards growth trajectory. According to a recent report, the global influencer industry reached $16.4bn in 2022 and brands are now recognising the power of influencer marketing. As such, they are investing more heavily in the channel. By working with influencers, brands have the ability to influence consumers outside of social media where they have been trapped for so long – by giving brands the power to use influencers at different touchpoints on the sales/conversion cycle, consumer decisions can be, well, influenced to a much greater extent than with other marketing tactics.
Can you share some ways in which online sportsbooks and casinos can use influencers?
At 2mee, we believe that influencer marketing should extend beyond social media channels and that the relationship with the consumer should carry through once they have connected with the brand or product, in this case, the sportsbook or casino.
Our platform allows operators to deliver influencers as human holograms across their websites and apps. Use cases include Welcome message – Trigger a message from the brand’s influencer when a user first visits the site, Cashier abandonment – Retarget with a bonus delivered by the influencer if the player does not make a deposit, Last point purchase persuasion – Deliver an influencer highlighting key features and recommending the book/casino to reinforce at the point of purchase, and Responsible gambling – deliver safe gaming messages to players using the influencer.
Our HoloMessageTM product is leading the way in defining new openweb and AR channels, allowing brands to use influencers to engage, acquire, retain and inform at key moments on the customer journey beyond social media.
What would you say to operators considering using influencer marketing for the first time?
Do it. The results generated will far exceed expectations while delivering an unrivalled ROI. It is still early days when it comes to online gambling brands using influencers, so there is a first-mover advantage to be had right now for those that get in there ahead of their rivals.
Interviews
Q&A/Twitch bans gambling streamers w/ Michael Pedersen CCO at Livespins
Reading Time: 4 minutes
What do you think of Twitch’s decision to ban casino sites from being streamed on its platform?
Twitch’s decision to ban remote licensed online casino sites from being streamed from its platform has made waves right across the industry. But at Livespins, we have long expected this moment to come, and what is now certain is that gambling on mainstream media platforms is, and likely always will be, volatile. That is why it is important for the industry to control the space and provide a healthy, highly engaging and, most importantly, sustainable solution. The opportunity that sits at the intersection of gambling and streaming is far too big for us not to.
How has this situation come about? Has the writing been on the wall for a while?
The ban comes in the wake of a campaign to oust gambling from the platform after top-tier streamer ItsSlicker admitted to having a gambling problem. It’s fair to say some sort of ban was already in the works with recent events likely to have forced Twitch to act sooner rather than later. For us, the writing has been on the wall for some time now.
You just have to look at the surging popularity of slot streaming, the increased competition among streamers and the lengthens they have been going to grow and retain their following to see things would have to change. Many streamers were opting to play with increasingly large and unsustainable bet amounts as well as partaking in sometimes offensive studio behaviour to generate clips and moments that would gather attention online – behaviour that was also starting to gather the attention of industry insiders, watchdogs, and regulators.
More worryingly, to afford these large bet sizes and increased hours spent gambling, many streamers were becoming sponsored in one way or another and not disclosing this arrangement to their audiences. This meant they were essentially misleading their viewers to think that their gambling was being done with their own funds when the reality was very different. Add into the mix the recent ban on the use of gambling links and ads within Twitch streams and it was clear to us that the house of cards was about to come tumbling down.
What impact will the ban have on online casino brands, slot studios and of course slot streamers?
It is going to take a little time for the true impact of the ban to be understood. Twitch has been a touch ambiguous when it comes to exactly who the ban applies to – online casino brands that hold a licence in the US, or from another reputable jurisdiction, can continue to use the platform while the ban appears to only apply to online casinos and not sportsbook, etc. Streamers that have built their brands on slot streaming will also be heavily impacted for obvious reasons. I think it’s fair to say Twitch will be off limits for most operators, slot studios and streamers for quite some time, if indefinitely.
Does this spell the end of the relationship between streaming and online gambling?
Not at all. Livespins was founded on the insight that a significant player segment clearly loves the slots streaming concept and the opportunity to engage with a community of like-minded individuals, the authenticity of streamers over more rigid live dealers and the overall organic nature of the streaming entertainment experience. We wanted to retain all of those features but leave behind the unsustainable behaviour that we have seen on Twitch. Our platform does just that – it integrates directly into the online casino game lobby with our team of superstar streamers playing slots from our roster of approved studio partners.
How does Livespins allow casinos, studios, and streamers to leverage the tremendous popularity of slot streaming?
We bring all three parties together in one powerful, responsible, compliant solution. For licenced operators, the Livespins stream takes place directly within their casino and allows them to generate revenues from the bet behinds that players can make via our unique system. For studios, they gain high levels of exposure among players but in an environment where said players can wager directly on the action happening in the game. We also pay studios to be on the platform, opening up an additional line of revenue. For streamers, we provide a platform for them to be able to do what they love while earning a living and the security that comes with being an employee and part of a big team.
But let’s not also forget viewers and players. Livespins allows them to not only watch the explosive action taking place across the reels, but also get involved in a direct way by betting behind each spin. This creates a group bet and a shared experience, but with each player able to select their own bet amount and number of spins. They can also interact with the streamer and each other throughout, as well as add reactions and emojis. This takes the foundation of what they could experience on Twitch and supercharges it.
How does it do this in a responsible way?
Livespins brings the streaming entertainment we know to be so popular and puts it in the hands of the operator – those that are working diligently to create safe and sustainable play for their customers and who have the tools to do so. From the very beginning, we at Livespins have also worked relentlessly to deliver pure sustainable entertainment to players all over the globe. Our streamers are recruited by us, vetted and trained for months on content and responsible gambling. And, we ensure moderators 24/7 making sure we are building a healthy community.
What does the future have in store for slot streaming?
Some might consider Twitch banning online casino from its platform as the end of slot streaming, but we see it as just the beginning. Livespins is the platform and product to allow operators, studios and streamers to unlock the massively untapped potential on the table here and to do it responsibly and compliantly. The appetite for slot streaming content is only going to increase, and we are here to help all stakeholders leverage this and provide socially-charged, highly entertaining experiences to their players.
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