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Handling Player Disputes with Non-Licensed Operators: Online Poker Case Study

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Handling Player Disputes with Non-Licensed Operators: Online Poker Case Study
Handling Player Disputes with Non-Licensed Operators: Online Poker Case StudyReading Time: 3 minutes

 

At brick and mortar casinos, poker players can get into all kinds of disputes ranging from the wrong amount of rake taken from a poker pot to someone breaking the rules at the table. The procedure for solving the dispute goes as follows: The floor is called to evaluate the situation and then a final decision.

It’s easy to notice most cases of a player breaking the rules when you have security cameras all over the place. At online poker tables, the situation is different though. You can’t see what the players are doing at their computer while playing cards. Recently, cases like using various tournament hand charts or real-time assistance software during gameplay have been discussed widely in the poker community. While it’s almost impossible to completely prevent those, handling player disputes should be relatively straightforward in case someone is found cheating. You ban the cheater and reimburse lost money to players who have played at the same tables with them.

What if you’re playing on a non-licensed poker room instead? The case gets much more complicated right away. While every operator has interest in protecting their players from cheating at the tables, having any kind of guarantee of that is nearly impossible. Worse yet, if affiliates are working with non-licensed operators as well, they might get into a tough spot if their players lose their money in against colluders or users of RTA software.

In this article, team members of Beastsofpoker.com discuss various aspects of solving player disputes as an affiliate and what kind of safety measures you should have with non-licensed poker operators. Let’s start with monitoring the games:

Monitoring the games for potential risks

The most common cases of fraudulent activity at the online poker felts are collusion and use of prohibited software. The third significant risk is the counter-party risk on unlicensed poker clubs. Depending the rules of the poker room, players might be able to use software like trackers during gameplay but any software that directly assists you in the decision-making is strictly out of question.

Collusion

Detecting collusion is much easier than detecting real-time assistance software usage, especially if the colluders do not use sophisticated strategies to hide what they’re doing. By monitoring a cash game or tournament table for 10-20 minutes, you can usually notice if something doesn’t add up with players’ actions.

Forbidden software

There’s not much you can do as an affiliate for detecting forbidden software unless you happen to play the games regularly and notice weird patterns by yourself. RTA users might try to play on licensed poker sites as well, so this risk is present no matter where you choose to play online poker. The only practical way to prevent your players from getting abused is to make sure the gambling operator has a security team to monitor the games for these cases.

Before you choose to promote a certain brand or an online poker club, it’s recommended to do a bit of research. Browsing through a few internet forums is not enough in this case. You should reach out to players and other affiliates on how it’s like to work with this brand, and if possible, meet the people behind the brand in person. Even after everything seems to click on paper, you might have to give your players a guarantee on their deposits, which can obviously be a big risk. Still, you don’t want to end up in a situation where a player has a dispute and nobody is able to reimburse them or handle the complaint properly.

Leveraging industry relationships to solve disputes

We’ve countered several cases where players have been unable to claim their winnings from a poker room. On licensed poker sites, the cases are usually about the player breaking some of the site’s T&Cs, which results in their winnings being frozen or the operator being shut down due to running out of cash.

While there’s counter-party risk in every business, with non-licensed operators the players will have a hard time to get reimbursed in case the operator runs out of money or refuses to pay a player if they conclude some T&C s have been broken, since there’s no regulatory body to handle the disputes. This leaves affiliates with just one option with player disputes: Negotiating with the operator.

From player’s point of view, having their account opened under an affiliate brings added safety. If something goes wrong with the gambling operator and the player feels like he is out of luck, the affiliate can try negotiating with the operator to get things sorted out. Again, there are no guarantees that the negotiations end up with a satisfying result for all parties involved. Yet, it’s definitely worth a try.

Final words

In general, preventive measures are easier to set in place than and preferrable to handling player disputes & trying to fix damage that has already occurred. As an affiliate, you should be prepared to help your players with any disputes, whether they were abused by other players breaking the rules or an operator confiscating their winnings. Lastly, it’s never a bad idea to keep up-to-date with the latest dispute resolutions procedures by following industry news.


Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Handling Player Disputes with Non-Licensed Operators: Online Poker Case Study

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Paysecure wins “Best Online Payment Service 2025” at SiGMA Americas Awards

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Paysecure has been named Best Online Payment Service 2025 at SiGMA Americas Awards, held during the opening night of the SiGMA Americas event at the Transamerica Expo Center in São Paulo.  

The awards ceremony, hosted by BetConstruct and held on April 7th, brought together leading names in the iGaming, fintech, and digital payments industries to celebrate excellence and innovation. The Best Online Payment Service award, presented in association with Megaposta, recognized companies offering outstanding online payment infrastructure. Paysecure was selected among strong contenders including Online IPS, Nuvei, Payment.Center, and Payku.

Paysecure’s solutions include its unified payments hub, designed to simplify operations for merchants in various sectors, Host-2-Host integrations, cashier services, and plug-in modules for seamless deployment on external platforms. With PCI DSS certification, a focus on 360-degree user trust, and advanced tech capabilities, Paysecure empowers merchants to optimize their payment operations with full control and transparency.

“This award is a testament to our mission: delivering payment technology that is smart, secure, and scalable”, said Viktoriia Degtiarova, Co-founder and CCO of Paysecure, who attended the ceremony alongside Sridhar Sethuraman, Co-founder and COO.

“It’s an incredible honor to be recognized at SiGMA Americas, especially amongst such outstanding peers.”

This year, Paysecure exhibited at Booth N115, showcasing its orchestration platform, global PSP coverage, and market-specific solutions tailored for LATAM and beyond. To learn more about Paysecure and its payment orchestration platform, contact the team at: paysecure.net/contact-us/

 

The post Paysecure wins “Best Online Payment Service 2025” at SiGMA Americas Awards appeared first on European Gaming Industry News.

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ACR POKER’S NEXT HIGH STAKES ADVENTURE TAKES PLAYERS TO MONTENEGRO FOR PRESTIGIOUS SUPER HIGH ROLLER SERIES

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Two $110,000+ Montenegro packages available during ACR Poker’s Main Satellite on Sunday, April 27th


 The next chapter of ACR Poker’s High Stakes Adventure is taking shape. Two players are set to win their way to stunning Montenegro in Southeast Europe to compete against top poker pros and high stakes legends for huge prizes during the prestigious Super High Roller Series, scheduled for May 13th to 27th.

Through ACR Poker’s Main Satellite on Sunday, April 27th at 2:05pm ET, the High Stakes Adventure: Montenegro is guaranteeing two all-inclusive packages, each covering $110,000 in tournament buy-ins / entry fees, plus added business-class airfare, and a 5-night stay at the luxurious Maestral Resort & Casino.

“The High Stakes Adventure is all about creating opportunities for players to escape the ordinary and play alongside poker’s elite in incredible destinations,” said ACR Pro Chris Moneymaker. “I can still feel the energy from my deep run in Montenegro last year, and I’ve got a good feeling this event is going to be just as unforgettable. If you missed your chance to win a South Korea package earlier this year, this is your chance to get in the game.”

Moneymaker is no stranger to the high-stakes scene in Montenegro, having won last year’s Triton Poker Super High Roller Series $25,000 buy-in event for $903,000. Meanwhile, fellow ACR Pro Nacho Barbero also made waves this year during the Triton Poker Super High Roller Series Jeju, finishing 7th in the $100,000 buy-in Main Event, earning $946,000, plus cashing in four other events.

The High Stakes Adventure: Montenegro package winners will have the flexibility to split their $110,000 buy-in budget across multiple events or go all-in on a single high-stakes tourney. Off the felt, players can look forward to exploring Montenegro’s rich history, stunning landscapes and vibrant culture.

This latest satellite follows the success of ACR Poker’s High Stakes Adventure: South Korea earlier this year, where two $110,000 packages were awarded to players for the Super High Roller Series Jeju. Players looking to follow in their footsteps and compete for the Montenegro packages can buy into the Main Satellite for $2,650 or qualify for less through satellites running on ACR Poker this month.

For more details on the High Stakes Adventure: Montenegro, visit the promo page at ACRPoker.eu.

 

The post ACR POKER’S NEXT HIGH STAKES ADVENTURE TAKES PLAYERS TO MONTENEGRO FOR PRESTIGIOUS SUPER HIGH ROLLER SERIES appeared first on European Gaming Industry News.

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BetBrothers Introduces Platform Dedicated to Safer Betting in Regulated Markets

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BetBrothers announced the launch of its affiliate marketing platform, dedicated to providing detailed information and analysis of regulated sports betting operators. With the core mission of “Connecting Players with Safer Bets,” it will focus on developing and managing affiliate websites within regulated markets, starting with Spain and Greece.

BetBrothers sets itself apart by partnering exclusively with operators who hold valid licenses within these jurisdictions. This strategy ensures full compliance and promotes a safer betting environment for players.

“Licensing isn’t just a checkbox for us. It’s a baseline. By working only with licensed partners in each market, we not only ensure compliance. We’re taking an active role in promoting a safer betting environment and a player-friendly iGaming ecosystem,” said Borja Imbergamo, Head of Growth & Strategy at BetBrothers. “We are confident that this dedicated approach will resonate with both players and operators who value fair play and responsible experience.”

The platform is founded and managed by a team of seasoned professionals with deep expertise in sports betting, affiliate marketing, and product development. The team behind BetBrothers has 25 years of combined experience in the industry.

BetBrothers content strategy is centered around providing players with clear and reliable insights in sports betting operators and their offerings. The team aims to become a compass for players, guiding them towards betting options offered by reputable and licensed brands. This player-first approach prioritizes user safety and promotes sports betting as an enjoyable form of entertainment.

Imbergamo added, “We established BetBrothers with a clear vision. To build a trustworthy bridge between players seeking entertainment and operators committed to the highest standards of user safety and regulation. We believe that the future of affiliate marketing in this industry lies in responsibility, transparency, and a commitment to safer betting experience.”

BetBrothers adopts a strong product-centric approach. The brand’s strategy goes beyond typical formats, building features and content that are engaging and useful for the players. This commitment to product innovation aims to significantly improve the user experience and offer more than just basic operator reviews. In addition to editorials, BetBrothers will also incorporate user-generated content to highlight real player experiences. This blend of expert-driven analysis and player feedback will provide a more well-rounded view of the betting market.

The brand aims to become an authority for responsible affiliate marketing. Offering valuable resources for players to help them make informed choices while delivering high-quality, compliant traffic to its operator partners. BetBrothers team plans a steady expansion into other regulated markets in the near future.

About BetBrothers:

BetBrothers is an affiliate marketing platform operating in the sports betting industry. Founded by seasoned industry professionals, its core mission is “Connecting Players with Safer Bets.” The platform builds and manages affiliate websites that exclusively promote licensed operators within regulated markets. BetBrothers is committed to responsible gambling, transparency, compliance, and creating a safer online betting environment for players.

The post BetBrothers Introduces Platform Dedicated to Safer Betting in Regulated Markets appeared first on European Gaming Industry News.

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