Latest News
Enteractive’s (Re)Activation Cloud platform lands in Romania


One-to-one CRM approach to benefit retention in CEE market
Enteractive, the leader in player reactivation and retention, has announced the launch of their (Re)Activation Cloud plug-and-play platform for the fast-growing Romanian market, boosting conversions of lapsed or dormant players for operators in the country. iGaming brands will benefit from Enteractive’s personalised approach to player engagement, helping to activate NRCs to NDCs, and to revive player accounts.
Enteractive started providing (Re)Activation Cloud solutions in this market in April 2020, and the company has found players to be open and receptive to one-to-one conversations.
There are already some fantastic stats pointing towards the potential value in the country’s iGaming sector, and of the player conversations conducted by Enteractive on behalf of clients, around 75% of those contacted were interested to chat, with just 1% opting out from further calls.
Responsible Gambling is also key to the Romanian market, and keeping players safe and engaged means strong health prospects for the future of the region’s iGaming market. Enteractive agents are trained in handling responsible gambling issues, and every call includes checks on player wellness in terms of their gambling experience and possible risks.
In initial calls the company found that just 1% of Romanian players contacted were concerned about gambling problems. Enteractive is the leading engagement and retention provider for the iGaming sector, connecting with players for one-to-one conversations through (Re)activation Cloud. Enteractive thereby plays an important role as a ‘first responder’ when it comes to operators’ Responsible Gambling efforts.
Bartek Michalek, Enteractive’s country manager for Romania, commented, “Our teams love working on the Romania market, reporting both high answering rates, reaching 50%, and long conversation duration that is 38% higher than average. We speak to around 300 players each day and find them keen to listen as well as chat with us. The feedback we’ve had shows that players are more interested in no-nonsense, uncomplicated bonuses than convoluted offers which helps us achieve an impressive conversion rate!”
As leading iGaming brands eagerly enter this growing CEE market, Enteractive’s unique CRM platform offers a fresh approach to player reactivation and retention, helping to boost operators’ bottom line with oft-forgotten churned players. (Re)Activation Cloud is driven by human interaction and personalised conversations on behalf of brands, bringing empathy and a human touch to an industry dense with automated impersonal services.
Mikael Hansson, Enteractive founder and CEO, said: “Romania is a world of opportunity for our clients and the iGaming sector in general. We’re excited to grow our team for this region, and results seen so far indicate that this Central European region will be a key destination for iGaming brands.”
Enteractive is already well established in many European markets, with clients such as Betsson, GiG, and Kindred enjoying increased conversion and retention through the (Re)Activation Cloud platform, delivering Retention-as-a-Service expertise and boosting player deposits and engagement.
Both GDPR and G4 compliant, with bespoke systems built for operator compliance and player protection, Enteractive has a reputation for exceeding client expectations and delivering increased revenue results through low risk performance-based models.
Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Enteractive’s (Re)Activation Cloud platform lands in Romania

Latest News
Relax Gaming appoints Antonia Svensson as Chief Commercial Officer
Relax Gaming, the iGaming aggregator and supplier of award-winning content, has announced the appointment of Antonia Svensson as its new Chief Commercial Officer, marking a key step in the company’s next phase of commercial growth.
Svensson brings over 13 years of experience in the gaming industry, having held senior leadership roles across payments, content supply, and operations.
Her career began at Trustly, overseeing payment solutions for the gaming vertical, before joining Yggdrasil Gaming as Chief Commercial Officer. Most recently, she served as General Manager Malta at Light & Wonder, where she was responsible for the company’s online casino business across Europe.
In addition to her executive background, Svensson has sat on several gaming industry boards, including Fantasma Games, contributing strategic insights to support business development and innovation.
Now based at Relax Gaming’s Malta headquarters, Svensson will oversee all commercial activity across the group, supporting its global roadmap and driving new revenue opportunities through strategic partnerships.
Martin Stålros, CEO at Relax Gaming, said: “It’s a pleasure to welcome Antonia to Relax as our new CCO. Her standout experience and industry knowledge can serve as a fantastic asset to the company on a commercial level and I’m delighted that she has joined Relax at such an exciting stage in our development.”
Antonia Svensson, Chief Commercial Officer at Relax Gaming, said: “Relax Gaming has carved out an impressive reputation as one of the most forward-thinking and dynamic companies in iGaming. Having watched its growth closely over the years, I’m incredibly proud to now be part of this journey.
“I’m eager to collaborate with the talented team here to drive strategic growth, strengthen our partner relationships, and unlock new commercial opportunities across global markets.”
The post Relax Gaming appoints Antonia Svensson as Chief Commercial Officer appeared first on European Gaming Industry News.
Latest News
Neosurf and BridgerPay announce new strategic partnership
Pioneering cash-to-digital payments company teams up with market-leading payment orchestration platform to help partners unlock their full potential
Neosurf, the progressive online payments company known for its expertise in cash-to-digital solutions, smooth user experiences and providing ongoing responsible gaming and AML support to its partners has announced it has formed a new strategic partnership with the highly scalable and data-centric payment orchestration platform, BridgerPay.
Famed in the online payments industry for its prebuilt connections, unified dashboard and single-source reporting, BridgerPay is a fully agnostic platform that can be integrated into any set-up to help clients automate their payment flows and gain real-time insights into their customers.
Among the company’s wide range of solutions, BridgerPay is particularly well-known for its Bridger RetryTM capability, which empowers clients to save up to 30% of soft declined card payments by automatically referring them to fallback providers without disrupting the customer experience.
“Like Neosurf, BridgerPay is a company that’s fully committed to improving the online payments experience not just for operators, but for their customers as well,” said Andrea McGeachin, Neosurf’s Group CEO. “By teaming up with them, we’ll be able to ensure that Neosurf is seamlessly integrated into their clients’ checkouts as a payment option, giving bettors even more freedom over how they deposit.
“Not only will this improve the online cashier experience for customers by giving them instant access to our quick and secure cash-to-digital solutions, but it will also allow all BridgerPay partners to serve the huge number of players who prefer to use cash for their online transactions.”
With BridgerPay already helping organisations worldwide connect with hundreds of payment providers through simple, ready-made integrations, adding Neosurf further expands merchant choice and customer access.
“We’re delighted to partner with Neosurf. Their cash-to-digital payment solutions will play an important role in helping our clients reach and engage new customers across a wide range of markets,” said Matthew Boundy, PSP Partnership Manager. “Offering a service that reduces operators’ transaction costs, supports responsible gaming and AML best practice and provides a frictionless user experience to customers, they’re a key partner for us and will add enormous value to our clients.”
Though initially covering just European markets, the partnership between Neosurf and BridgerPay has plenty of scope to grow in future and will also see the two companies share knowledge and collaborate on technical solutions as they continue to innovate within the online payment space.
The post Neosurf and BridgerPay announce new strategic partnership appeared first on European Gaming Industry News.
Latest News
Bede takes gamification to the next level with all-new Tournament feature
Bede, the data-driven iGaming technology provider known for its market leading software and full-service platform solutions, has announced the launch of a proprietary Tournament feature that has the potential to completely revolutionise partners’ gamification options.
Created to provide a flexible and cost-effective solution for customers looking to engage their players via tournament and leaderboard promotions, the new feature makes it easy for operators to create their own custom contests without any of the limitations of normal provider-led offerings.
Whereas traditional tournament packages are typically tied to one provider – meaning operators can only incorporate games from a pre-defined line-up – Bede’s Tournaments offer a completely agnostic solution, allowing partners to have greater freedom and offer much more choice to their players.
The feature also alleviates the need for admins to learn provider-specific systems in order to set up their tournaments as they can simply create them in the centralised Bede back office, enabling them to take a more consistent approach and reduce the front-end work required to get them up and running.
Of course, all tournaments built via the Bede back-office can also be combined with any of the other services that are included in the company’s platform tool kit, meaning operators can easily create and automate prizes or view tournament history and performance data in the Player Account Manager (PAM).
From an end-user perspective, Bede Tournaments use APIs that make it simple for players to understand and check their current leaderboard position, creating an intuitive and highly immersive front-end experience that helps keep them engaged for the duration of every contest.
With these core product features working in tandem to drive user activity and increase customer satisfaction, Bede’s new Tournaments will change the way operators think about their gamification options and provide partners with a more dynamic way to incentivise players.
Colin Cole-Johnson, Chief Executive Officer at Bede Gaming, said: “With gamification features becoming an increasingly important part of operators’ engagement tool kits, our latest innovation makes it easy to create exciting tournaments that boost activity and truly appeal to players.
“Designed to address the drawbacks of traditional provider-led tournament offerings such as limited game choice and complicated technical set-up, our Tournaments will give operations teams the freedom and flexibility to create their own custom contests without the hassle of having to learn a new system each time. This way, they can pick the games and prizes they like, while also utilising our full suite of platform services to create an altogether more enjoyable experience.”
The post Bede takes gamification to the next level with all-new Tournament feature appeared first on European Gaming Industry News.
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