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FAST TRACK signs Island Luck

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Bahamas lottery and casino operator revamps customer experience for loyalty and CRM with FAST TRACK

 

Island Luck, the leading lottery and casino in the Bahamas, will manage all of their customer interactions through FAST TRACK CRM.

Impressed with FAST TRACK CRM’s real-time marketing abilities and the potential to reduce the grunt-work for their CRM team, Island Luck said the decision was easy to make. 

“FAST TRACK CRM is designed with the online gaming industry in mind and will allow us to communicate with our players at just the right moment,” Sebas Bastian, CEO of Island Luck, said.  

“We couldn’t be happier to work with a company that truly understands the challenges and opportunities of our business.”

FAST TRACK has a proven track record of delivering fully managed services to iGaming companies and has recently started offering its CRM solution as a standalone product.

It has had a lot of interest in its CRM tool having already signed deals with popular brands such as Cashmio and Twin.

The company will officially unveil its powerful CRM tool to delegates at ICE London next month at stand N9-140.

“When we started building the tool, we hoped that it would transform the way our CRM team worked,” Simon Lidzén, CEO of FAST TRACK, said.

“When we decided to license it out, we made sure that it was ready to redefine customer experience in iGaming.

“We are thrilled to bring on board Island Luck. This partnership goes much deeper than CRM as it will also involve a complete enhancement of Island Luck’s Loyalty system.

“FAST TRACK CRM is paving the way for the future of CRM in iGaming, and Island Luck will be one of the first to make the change.”

 

About Island Luck:

Island Luck is the leading lottery retailer and gaming lounge in the Bahamas, operating in over 60 locations.

About FAST TRACK:

Founded in 2016, FAST TRACK is an award-winning iGaming technology and service provider, with a vision of simplifying the online casino business. FAST TRACK provides managed operational and technology services, building leading casino experiences such as Metal Casino, Ikibu and Casino Calzone. FAST TRACK recently started a new business unit to deliver auxiliary services, the first being the only CRM tool built for iGaming.

 


Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: FAST TRACK signs Island Luck

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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RocketPlay launches Sports Advent Calendar for December: daily surprises await

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The holiday season is here, and RocketPlay is bringing an extra dose of excitement to players with its exclusive Sports Advent Calendar. From December 3 to December 25, each day will unveil a new challenge and reward, turning every moment into a festive thrill for betting enthusiasts.

Advent calendars are a beloved holiday tradition, offering surprises behind every door. RocketPlay has reimagined this concept into an action-packed betting adventure, where each “door” reveals a unique opportunity to win. From Freebets to combo boosters, no-deposit bonuses, and beyond, players can enjoy daily gifts designed to make their December unforgettable.

How does it work?

The RocketPlay Advent Calendar offers a straightforward approach: participants log in daily, check the calendar, complete the designated task, and receive a generous reward. Some examples of the challenges include:

  • Placing three bets of 20 EUR or more on Hockey with odds from 1.60 to earn a 10 EUR Freebet.
  • Making a combo bet with at least 3 NBA matches with odds from 1.70 for a 10% boost on the final odds.
  • Creating combos with EPL matches at odds from 1.70 to unlock a 10% odds boost.

Each day introduces a new activity, providing fresh opportunities to participate and enjoy special rewards throughout the month.

Why RocketPlay?

RocketPlay isn’t just a betting platform. It’s a community of thrill-seekers and reward chasers. With a wide array of betting markets, generous promotions, and top-notch support, it is dedicated to making every player feel like a winner.

This December, RocketPlay is set to add a touch of excitement to the holiday season. Players can visit daily, unlock the Advent Calendar surprises, and turn this month into their most rewarding December yet.

The post RocketPlay launches Sports Advent Calendar for December: daily surprises await appeared first on European Gaming Industry News.

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Gaming Control Board (GCB) Statement on Allegations Regarding Curaçao’s Licensing Reforms

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The Gaming Control Board (GCB) took notice of a recent complaint made regarding the National Ordinance on Games of Chance (LOK) reform process and the integrity of Curaçao’s licensing regime and wishes to state as follows.

Authority to issue licenses

In pursuance of the National Ordinance on Hazard Games (NOOGH), the Governor is authorized to grant licenses for operating hazard games on the international market via service line providers. This authority was mandated to the Minister of Finance in December 2019, who subsequently mandated this authority to the GCB in March 2020, followed by an amendment in November of 2023. Hence, the GCB has the authority to grant, amend, suspend temporarily, revoke, or deny licenses, as well as attach terms and conditions to licenses. The allegation that the GCB lacks the legal authority to grant license is therefore incorrect.

The licenses granted on the basis of the NOOGH are not provisional licenses. Any applicant whose application is approved will be issued a license.

When the new regulatory framework (LOK) is enacted and comes into force, NOOGH license holders will automatically be granted a provisional license based on the LOK. This allows them up to one year to comply fully with all LOK requirements as a transition period.

Comprehensive Licensing Process

Under the current regime, GCB has established a multi-phase license assessment process.

License applications undergo completeness checks for the required documents, due diligence on decision-makers including sanction screening, review of the business plan and initial evaluation of the websites.

At each stage, communication with the applicant is facilitated via the GCB online portal resulting in absolute transparency, and real-time checklists are available to every single applicant.

This assessment process concludes with a report, based upon which the GCB executive team decides whether to grant or deny a license. The applicant can follow this process through the portal. The application and monitoring processes are largely manual but are supported by technology. Currently, there is little to no use of AI by the GCB, although going forward it would be remiss not to incorporate emerging technologies where it adds value. This licensing process is managed by the GCB with the support of its team of advisors.

Fee Payment

Once licenses are approved, invoices are issued by the GCB and the operators pay their fees directly into an official government bank account and not via the online gaming portal. There is no scope for mismanagement. The assertion that funds may have been embezzled is therefore not correct. Once the payment has been received the license will be granted by the GCB.

Foreign Violations

Operators are responsible for ensuring compliance with the legal requirements of all jurisdictions in which they operate. Violations are addressed by competent foreign authorities. The GCB does not have the jurisdiction to oversee or intervene in alleged breaches of foreign regulations. In this context, the GCB relies on formal decisions issued by competent foreign authorities. Enforcement actions taken by the GCB depend on factors such as the severity of the violation.

Player Complaints

Player complaints handling is the responsibility of the online operators, based on their terms and conditions, which are reviewed by the GCB. Under the LOK, Alternative Dispute Resolution (ADR) will be made mandatory to ensure more independent evaluations. Complaints received from players and future reports from ADR entities will be used as inputs in the GCB’s risk-based supervision process.

Experienced Team

In the interest of effectively implementing the new policy, the GCB collaborates with global experts, including reputable consultants with extensive experience in regulated gaming jurisdictions. All these engagements are in compliance with GCB’s internal policies.

Bankruptcy Declaration: BC.Game

Due to confidentiality obligations, the GCB will not comment on specific details of this case. The issue involves a dispute between the website (BC.Game) and certain players. Bankruptcy was declared because Small House/Blockdance failed to pay players due to the dispute, leading to the court’s declaration of bankruptcy. However, this bankruptcy is administrative (based on a civil law statute in Curacao) and is not due to insolvency. A trustee has been appointed to handle the estate and ensure payments to players. The GCB is consulting with the regulated entity involved to determine appropriate regulatory measures.

The post Gaming Control Board (GCB) Statement on Allegations Regarding Curaçao’s Licensing Reforms appeared first on European Gaming Industry News.

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SPAYZ.io showcases its innovative payment solutions at SiGMA Malta

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SPAYZ.io, a leading global payments platform, made waves at SiGMA Malta 2024 by introducing a suite of innovative payment solutions designed to empower businesses in emerging and high-growth markets. The event provided a platform for SPAYZ.io’s dedicated team to connect with over 30 current and prospective partners, ranging from startups looking to scale to mid-sized and global enterprises seeking expansion into untapped regions.

The SPAYZ.io team conducted live demonstrations, explored collaboration opportunities, and highlighted its comprehensive payment solutions tailored for businesses targeting high-potential markets. The platform’s Open Banking solution attracted significant interest, particularly for its seamless access to high-demand markets in Europe, regions recognized for their exceptional growth potential.

Key takeaways from the conference included strong appetite for SPAYZ.io’s Open Banking solution and its access to high in demand Europe countries which offer significant growth opportunities. SPAYZ.io also noted a strong interest in payment access in African and Asian countries.

These included India (UPI P2P/UPI P2C), Pakistan (Eazypaisa, JazzCash, Bank Transfers), Bangladesh (Nagad, Bkash), Thailand  (QR Code Payments, Online Banking), Malaysia (Online Banking, E-wallets) and Kenya (M-Pesa).

Looking ahead, SPAYZ.io will be making regular appearances at similar industry events in the coming year, as it looks to strike relationships with new clients and partners.

Dmitrii S, Head of Strategic Partnerships at SPAYZ.io, reflected on the event’s success: “Our presence at SiGMA Malta came at a pivotal moment for SPAYZ.io. We’ve been expanding our platform with cutting-edge payment technologies, targeting new geographic markets, and building robust payment bridges that enable our partners to thrive in these regions.“

“The event provided a fantastic opportunity to connect with a dynamic audience of industry professionals. We saw substantial interest in our Open Banking solutions, customized payment methods, and our strategic focus on emerging markets in Europe. These are key areas of growth we’ll be advancing in the year ahead.“

“We’re excited to showcase our progress at future events and would like to extend our gratitude to everyone we connected with at SiGMA Malta. For those who couldn’t join us, I encourage you to reach out and discover how SPAYZ.io can drive your business forward as part of our growing strategic network.”

With a decade of experience in the fintech industry, regulated iGaming, and Forex industries/businesses, SPAYZ.io has rapidly emerged as one of the world’s fastest-growing payment providers, delivering seamless, localized payment solutions across Asia, Africa, and Europe. By integrating technologies such as

Open Banking, SPAYZ.io enables businesses to access untapped markets while offering tailored payment experiences that cater to diverse customer needs.

The post SPAYZ.io showcases its innovative payment solutions at SiGMA Malta appeared first on European Gaming Industry News.

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