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International operator SKS365 partners with Wiraya to focus on player experience for leading Italian brand planetwin365
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SKS365, the leading sports betting operator,has announced the roll out of Wiraya’s software for automated customer interactions for their core brand planetwin365, with an initial focus in the Italian market. This approach delivers enhanced customer experience to generate increased conversion rates.
“We have always tried to have a player-centric culture, and we wanted to make all our customer communication touch points as personalised as possible. This means moving beyond the traditional, un-targeted mass-marketing messages that so many operators use to approach players.” Says Adalbert Wisniewski, Head of Sales Operations for SK365.
“While enhancing the experience for our players is key, ultimately, we feel by using Wiraya, we can build intelligence into our systems, targeting the right players, at the right time, to increase the customer lifetime value for the business.” Says Wisniewski.
“There’s a real challenge now for iGaming operators. A combination of tighter regulations, increased competition and greater expectations from customers, means that Customer Experience is becoming the prime way to differentiate your brand. In Italy in particular a ban on advertising makes the need to focus on existing player loyalty, more important than ever.” Says Wiraya’s iGaming Director, Hampus Lindberg.
Lindberg continues “With this is mind, combining planetwin365’s fun in game experience with engaging player communication, we think is a really pretty powerful combination. This not only delivers a positive experience for players, but ultimately increases deposits for planetwin365.”
About SKS365:
SKS365 Group is a multi-licensed international bookmaker and gaming operator from Austria, which has made significant gains in the European gaming sector since it’s foundation in 2009.
With over one and a half million registered customers today, including the flagship brand planetwin365 is one of the fastest growing sports betting portals in Europe.
Find out more at: sks365.com
About Wiraya:
Wiraya is an Automated Customer Interaction software that dramatically improves your customer experience KPI’s. It uses data and artificial intelligence to generate the optimum blend of voice, text and mobile messaging to inspire action from your players.
Started in Sweden in 2008, Wiraya now has offices in Stockholm, Malta and London, working across industries with a number of Europe’s largest brands as clients. Wiraya has processed over 100 million interactions to date.
Source: Latest News on European Gaming Media Network
Latest News
Slotegrator unveils the first part of the iGaming trends 2025 report
Leading B2B iGaming solutions provider Slotegrator has released part 1 of the iGaming trends 2025 report, offering a comprehensive look at the trends set to define the industry in the coming year. The report highlights innovative strategies and technologies that operators and providers can leverage to stay ahead in the rapidly evolving iGaming landscape.
The report highlights transformative shifts in the iGaming landscape that are reshaping the way operators and providers approach their businesses.
The report contains information about AI and how it is set to revolutionize the iGaming industry by becoming a game-changing tool for operators. Its advances are enabling unprecedented levels of personalization, fraud detection, and player engagement, setting a new standard for the industry. Faruk Aydin, Chief Revenue Officer at Revpanda Group, expressed his opinion on the AI trend: “As we navigate the AI era, I believe it’s more important than ever for iGaming brands to ensure their content is local, relevant, and human-wr0itten to truly connect with players and build trust”.
William Sarto, PR & Marketing Specialist at CasinoRIX, believes that in 2025, iGaming trends will reflect global shifts and technological advancements. According to Sarto, “AI continues to transform the iGaming industry. In 2025, its application will expand in areas such as data analysis and processing to enhance the gaming experience, content creation and process automation, and tools for personalization and creating added value for players.’’
According to Slotegrator, payment technologies are also evolving rapidly. With the integration of cryptocurrencies, biometric authentication, and instant cross-border transactions, in 2025 it will become key to meeting player demands for speed, security, and convenience.
In addition, the growing importance of social gaming and community building is redefining player expectations. No longer just about entertainment, iGaming platforms are increasingly becoming spaces for connection, where features like live dealer games, player chats, and tournaments foster a sense of belonging and enhance retention.
William Sarto highlights that “responsible gambling, social and charitable initiatives, and addressing ecological concerns are becoming integral. These factors influence not only the external perception of companies but also their internal corporate culture.’’
Sarto also puts a focus on brand and values: “Building a strong brand is becoming a core development vector. Establishing values, communicating them to both B2B and B2C audiences, and creating added value for “consumers” are critical. Players will choose companies offering not just quality products but also emotional connection.’’
Slotegrator also delves into the emergence of innovative game formats, such as crash games, skill-based gaming, and immersive VR and AR experiences, which are attracting a broader and more diverse audience.
Meanwhile, the evolution of affiliate marketing strategies emphasizes authenticity, transparency, and localization, allowing operators to connect more deeply with their target demographics.
The report emphasizes the importance of forward planning, urging operators to adapt to shifting player preferences and adopt the latest technologies to maintain competitiveness in the dynamic iGaming market.
Faruk Aydin has added his predictions about iGaming trends for 2025: “I think 2025 will be another year where we’ll see new trends emerge, while still needing to stick to the fundamentals. If iGaming brands want to stay ahead in the marketing game, they’ll need to focus on a smarter, more strategic approach.
Multi-channel marketing will take center stage, enabling brands to engage players through a mix of social media, email, influencers, and more—creating seamless, personalized experiences. At the same time, SEO will remain a cornerstone of success—optimizing for search intent will help brands stay visible and competitive.
Finally, exploring new and emerging markets, especially in regions with growing online gaming adoption, presents a huge opportunity for brands that localize their approach and adapt to regional preferences. Overall, adopting a marketing strategy that balances technology with a human touch will be the key to success for iGaming brands in 2025”.
The iGaming Trends 2025, Part 1 is now available for download on the Slotegrator website. For additional information or inquiries, please contact the Slotegrator team.
ABOUT THE COMPANY
Since 2012, Slotegrator has been one of the iGaming industry’s leading software and business solution providers for online casino and sportsbook operators.
The company’s main focus is software development and support for online casino platforms, as well as the integration of game content and payment systems.
The company works with licensed game developers and offers a vast portfolio of casino content: slots, live casino games, poker, virtual sports, table games, lotteries, casual games, and data feeds for betting.
Slotegrator also provides consulting services in gambling license acquisition and business incorporation.
The post Slotegrator unveils the first part of the iGaming trends 2025 report appeared first on European Gaming Industry News.
Latest News
Unwrap a flurry of festive wins in Chessmas by Swintt’s Elysium Studios
New board-game based entry in the Elysium Studios – Driven by Swintt line-up sees tactics meet tinsel as players get into the holiday spirit with big wins of up to 9,021x
We all know nothing beats a good board game over the holiday period – so to help players get into the competitive spirit this Christmas, Elysium Studios has created a cracking new Chessmas slot where making the perfect play could result in a flurry of festive wins.
Taking place in the cosy confines of Santa’s workshop, Chessmas features an expanded 5×5 reel set with 15 fixed paylines and is designed to look like a classic chess board. Symbols to feature in the game include reindeers, snowmen, sleighs and Mrs Claus, with each of these icons taking on the characteristics of a corresponding chess piece when its wild modifier has been activated.
At the start each round, a special “Christmas Reel” to the left of the board will spin to reveal either a win multiplier or a symbol to become wild. In the latter case, any instances of the selected symbol will expand in a pattern that mimics the actions of a particular chess piece – with reindeers moving in an L shape, snowmen spreading diagonally and sleighs copying horizontally.
Mrs Claus understandably acts as the queen piece and will not only move in any direction to complete the biggest win possible, but also rewards players with three free respins. “But what of Santa himself?” you might ask – fear not, for he also appears to trigger the game’s bonus feature.
Activated whenever Jolly St. Nick arrives on reels one, three and five simultaneously, players will be transported to a Christmas-themed board game and awarded between four and eight rolls of the dice. Each roll they make will see Santa travel around the board and land on spaces containing multipliers, win multipliers and extra turns, with all payouts accumulating as they go.
Should they not wish to wait to trigger this exciting extra from the base game, players also have the option to use the “Buy” button to enter the bonus directly, but either way it’s a feature that has the potential to award big prizes in addition to the slot’s already impressive 9,021x maximum win.
David Mann, Chief Executive Officer at Swintt, said: “Whether you’ve been naughty or nice this year, Chessmas – our new festive-themed from Elysium Studios – has all the right ingredients to get you into the holiday spirit. Featuring expanding wilds and an exciting, board-game based bonus feature, it’s a Christmas cracker that we’re sure all players are going to love!”
The post Unwrap a flurry of festive wins in Chessmas by Swintt’s Elysium Studios appeared first on European Gaming Industry News.
Latest News
Ring in the Holidays with 1spin4win’s New Year Prize Rush network promotion
The holiday season is about to get even more exciting with 1spin4win’s brand-new “New Year Prize Rush” network promotion, featuring a €20,000 prize pool.
Running from December 20, 2024, to January 6, 2025, this 1spin4win festive event offers players the chance to win part of the €20,000 prize pool, with 515 cash prizes spread across 11 1spin4win games. Players can claim as many prizes as they like throughout the promotion.
The “New Year Prize Rush” is designed to spark excitement, attract new players, and increase player engagement during the holiday season. The generous prize pool and festive atmosphere are sure to boost GGR and betting volume, encouraging players to keep spinning for more. With holiday cheer at the heart of the promotion, operators can also enhance their brand image and foster stronger connections with their players.
Thanks to 1spin4win’s automatic setup, operators can effortlessly run this holiday-themed event. Prizes are credited directly to players’ accounts, requiring no extra configuration and ensuring smooth operations while maximizing player participation and engagement.
Olga Hlukhovskaya, Head of the Account Management Division at 1spin4win, said, “We really wanted to capture the magic of the holiday season. That’s why we created two brand-new games, Classic Christmas and Christmas Gems, specifically for this promotion. We hope these festive games bring extra joy to our players and make the ‘New Year Prize Rush’ an experience they’ll enjoy and remember.”
Players can dive into the holiday spirit with 11 specially selected 1spin4win games, packed with festive fun and big rewards as part of the “New Year Prize Rush” promotion.
- Classic Christmas (coming soon)
- Christmas Gems (coming soon)
- Fruity Christmas
- Lucky Christmas 243
- Lucky Eve 100
- Lucky Xmas 20
- Northern Gold Rush
- Lucky Snowlight
- Lucky Gold Miner
- Cash The Gold
- Hold the Gold
This year, two new holiday-themed games, Classic Christmas and Christmas Gems, take center stage in the promotion, offering a festive experience and the beloved Hold and Win mechanic. Classic Christmas captures the charm of the traditional land-based slot machines, while Christmas Gems dazzles with sparkling rewards. All games, including these two new releases, are compatible with both fiat and cryptocurrencies, allowing players from all over the world to join in the holiday fun.
For further details or inquiries, please contact the dedicated 1spin4win Account Manager or Olga Hlukhovskaya, Head of Account Management Division at 1spin4win, at [email protected].
Find out more about 1spin4win’s promotional tools for online casinos here.
About 1spin4win
1spin4win is a fast-growing game provider founded in May 2021 by ambitious developers with over 15 years of experience in the gambling industry. Since its inception, the company has expanded its portfolio to include over 100 classic online slots, all characterized by quality mathematics, transparent mechanics, and well-balanced gameplay — key factors that drive strong player retention. The studio consistently releases an average of three new games each month and offers effective promotional tools for casino operators to help them enhance player loyalty.
The post Ring in the Holidays with 1spin4win’s New Year Prize Rush network promotion appeared first on European Gaming Industry News.
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