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MGA Publishes Alternative Dispute Resolution (ADR) Directive
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The Malta Gaming Authority hereby notifies its licensees and the general public that in pursuant to article 7(2) of the new Gaming Act (Cap. 583 of the Laws of Malta), it is issuing the Alternative Dispute Resolution (ADR) Directive, found here, as a binding instrument in order to delineate in further detail the specific requirements in relation to Alternative Dispute Resolution.
By virtue of regulations 13 and 14 of the Player Protection Regulations, B2C licensees must make readily available to players the applicable procedures for making a complaint to them and for referring a complaint to an ADR entity. This Directive is intended to provide additional guidance to B2C licensees as to the nature of the ADR entity which B2C licensees must refer players to, and details as to the specific information which must be notified to the MGA.
Those who have not yet informed the MGA as to which ADR entity they have entered into an agreement with, are to do so as soon as possible, by sending an email on [email protected] with the subject “ADR Notification”, detailing the name(s) of the ADR entity or entities, and the duration of the agreement.
Monthly reports which detail all the disputes which have been referred to ADR entities, including the player ID and the subject-matter of the dispute, as well as the conclusions of the ADR entities may be submitted as of 21 January 2019. More guidance as to the format which such notification should follow will be issued closer to the date.
The MGA will be distinguishing between players’ complaints and disputes. As of 1 April 2019, the MGA’s Player Support Unit will no longer be delving into the merits of a dispute between a player and a B2C licensee, since this function is reserved for the relevant ADR entity. Disputes are understood to be a disagreement between a player and the MGA B2C licensee with which that player is registered.
However, the Player Support Unit will be open to receiving complaints from any individuals. Complaints are understood to be a report by any individual that any aspect of the provision of the gaming service by an MGA licensee is unlawful, or conducted in a manner which is not safe, fair, or transparent. In the event that the Player Support Unit receives a dispute which also includes a complaint, the Unit will be examining the complaint independently of the ADR entity, as part of its compliance functions.
Furthermore, the Player Support Unit will be examining the monthly reports submitted by B2C licensees which details the disputes which have been referred to the relevant ADR entities.
To this end, B2C licensees are instructed to ensure that their player dispute procedures do not refer players to the Malta Gaming Authority, but rather to the relevant ADR entity, in accordance with Article 4 of this Directive.
This Directive is applicable as of 3 December 2018.
Source: Latest News on European Gaming Media Network
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Playtime with Sumo Baby: PopOK Gaming’s Adorable New Slot Unveiled!
PopOK Gaming is thrilled to announce the launch of Sumo Baby, a charming new 3×3 slot game that brings a playful twist to the world of traditional sumo. This delightful slot combines the cuteness of a baby sumo wrestler with exciting features to deliver a rewarding experience for players who enjoy Asian-inspired themes and high winning potential.
Sumo Baby is set on a straightforward 3×3 layout with 5 paylines, making it accessible for both casual players and slot enthusiasts. What makes this game truly unique is the Multiplier Reel beneath the main reels, offering random win multipliers of x2, x5, or x10 on any spin to amplify winnings.
When the Free Spins Feature is activated, players are rewarded with 8 Free Spins, and the excitement doesn’t stop there! During Free Spins, Sumo Baby boosts every spin with additional multipliers, creating a dynamic experience where every spin has the potential for bigger rewards.
To make the game even more appealing, Sumo Baby introduces the Sure Win Bet option, allowing players to secure a guaranteed payout on each spin (excluding Free Spins). With a maximum win potential of 2,500x the bet, this game promises both charm and substantial rewards.
Key Features of Sumo Baby:
- 3×3 Layout with 5 Paylines: Simple and visually captivating.
- Multiplier Reel: Random win multipliers (x2, x5, x10) on any spin.
- Free Spins Feature: 8 Free Spins with additional multipliers for greater win potential.
- Sure Win Bet: Guarantee a win on every spin for those seeking added security.
- Max Win: Up to 2,500x the original bet.
Dive into the ring with Sumo Baby and experience a world of charm, excitement, and rewarding gameplay. Available now on PopOK Gaming platforms!
The post Playtime with Sumo Baby: PopOK Gaming’s Adorable New Slot Unveiled! appeared first on European Gaming Industry News.
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Evoplay launches one of the first-ever tap titles with Tap Craze
Evoplay, the award-winning game development studio, debuts in the tap game vertical with Tap Craze, marking a significant expansion of its portfolio with innovative interactive content for operators.
Designed to offer an engaging and dynamic gameplay experience, Tap Craze introduces players to Capybara Joe, the title’s central character, alongside a suite of features aimed at maximising retention and engagement.
Operators can leverage the unique Happiness Scale mechanic, encouraging players to maintain Joe’s glee to unlock the Wheel of Fortune, offering multipliers of up to 500x.
Tap Craze includes three fixed jackpots, Minor, Major, and Grand, offering significant rewards. It also offers customisable components, including a Costume Gallery for personalisation and a competitive Top 15 Leaderboard to foster engagement.
With a live Information Ticker showcasing the latest wins, Tap Craze is designed to create a sense of community and excitement among audiences.
The introduction of the title with new engaging mechanics highlights Evoplay’s commitment to innovation and reinforces its position as a leading supplier in the iGaming industry.
Ivan Kravchuk, CEO at Evoplay, said: “Tap Craze represents a significant step forward for Evoplay as we continue to diversify our portfolio with cutting-edge interactive content.
“By introducing innovative mechanics and highly interactive features, this game provides operators with a product that both entertains and drives strong retention and performance. We’re excited to offer a unique addition to our portfolio that aligns with our partners’ needs and demands in competitive markets.”
The post Evoplay launches one of the first-ever tap titles with Tap Craze appeared first on European Gaming Industry News.
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Stakelogic Seals the Deal with Light & Wonder Integration
Industry-leading slot and live casino content provider signs a new deal with Light & Wonder, ensuring expanded distribution across key European and US markets
Stakelogic, the in-demand iGaming content provider, has put pen to paper on a deal with industry leading aggregator Light & Wonder that will see its slot and live casino content integrated into Light & Wonder’s content marketplace.
This direct integration will see Stakelogic’s game-changing content offered to leading operators in key regulated markets in Europe and the US. The integration includes hot releases like DRAGON’S DAWN, MANIMALS, AND TIKI TIKI HOLD ‘N’ WIN all making their way to the content marketplace.
In addition, Stakelogic’s range of classic online slots will also be included in the deal. This portfolio combines the nostalgia of old-school fruit machines with the innovation of modern-day slots, providing one of the best classic slot experiences on the market.
Furthermore, Stakelogic’s cutting-edge live casino content will also be available. Speed Baccarat, and the Super Wheel side-bet, the industries’ first game which gives the opportunity to players to progress from slot games to the live casino bonus rounds, are just some of the live casino games being integrated onto Light & Wonder’s content marketplace.
Light & Wonder’s leading online content marketplacehosts over 4,500 games from some of the world’s leading content game studios and its own in-house developed games. Its integration platform is one of the best in the industry, with the company working alongside some of Europe’s and America’s leading online operators.
Neil Tanti, Head of Sales at Stakelogic, said: “Light & Wonder is a market-leading aggregation platform that can provide us unparalleled access to some of our most important strategic markets. Its reputation among providers speaks for itself and we are excited about the opportunities this new agreement presents.”
James Bustin, Business Development Manager, at Light & Wonder, said: “At Light & Wonder, we aim to provide our customers with the most innovative and exciting games available, and to achieve this, we have to work with the best of the best. Stakelogic is firmly established as one of the hottest content providers in the world, and we are proud to add them to our ever-growing content marketplace.”
The post Stakelogic Seals the Deal with Light & Wonder Integration appeared first on European Gaming Industry News.
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