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Casino Guru Complaint Resolution Centre celebrates 4 years of successful milestones

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Casino Guru Complaint Resolution Centre, a prominent player advocate in the online casino industry, is proud to celebrate its 4th anniversary, marking a remarkable journey of addressing player concerns and resolving disputes within the online gambling realm. Over the course of these four years, the centre has achieved numerous milestones, demonstrating its commitment to fair play and customer satisfaction.

Since its inception, Casino Guru Complaint Resolution Centre has been dedicated to providing a platform for players to voice their concerns and have their disputes resolved. The centre has garnered a reputation for its transparent and effective approach to resolving issues, resulting in significant achievements.

One of the highlights of the centre’s journey was the record-breaking month of April 2023, during which a remarkable 1,047 complaints were published, showcasing the growing trust and reliance on the centre’s services. From humble beginnings of two individuals addressing complaints via emails, the centre now boasts a team of 5 First Response members and 12 resolvers, efficiently handling the influx of issues.

The centre has also identified recurring themes in player complaints. Among the most common topics are delayed payments, verification issues, misplaced deposits, technical glitches, multiple accounts, bonus rule violations, and self-exclusion concerns. These insights have enabled the centre to better understand player needs and contribute to industry improvements.

Branislav Bright, Complaint Specialist at Casino Guru, achieved a remarkable milestone by successfully resolving the most expensive complaint to date. The resolution resulted in the return of a substantial $1.9 million USD to a player from Japan, showcasing the centre’s dedication to ensuring fairness and transparency in the gaming world.

“We are thrilled to celebrate four years of our ComplaintsResolution Centre’s journey,” stated Petronela Kontos, Complaint Team Lead at Casino Guru. “Our commitment to players’ rights and fair play has been the driving force behind our achievements. We are proud to have resolved a total of 7,539 complaints and returned close to $22 million to players since our inception.”

The centre’s global reach is reflected in its customer base, with players from countries such as Germany, India, Finland, Holland, and Brazil being some of its most frequent clients. With an average of 750-830 open complaints at any given time, the centre has consistently demonstrated its dedication to addressing player concerns promptly and effectively, with an average resolution time of approximately 16 days.

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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German Federal Research Minister Dorothee Bär to open gamescom 2025

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Federal Research Minister Dorothee Bär will take part in the official opening of gamescom on 20 August. This was announced today by Koelnmesse and game – The German Games Industry Association. The minister responsible for computer and video games in the German government will give a welcoming address at the opening of the world’s largest games event. Hendrik Wüst, Minister President of North Rhine-Westphalia, has also already been confirmed for the opening. During a tour of gamescom, they and other political guests of honour will gain an impression of the latest developments and trends in the games industry.

gamescom is the world’s largest and leading event for computer and video games. It brings together the international gaming community and entire games industry in a unique way, both in person in Cologne and digitally. gamescom 2025 will take place from August 20 to 24. The event will kick off on August 19, 2025 with gamescom Opening Night Live. gamescom is jointly organized by Koelnmesse and game – The German Games Industry Association.

The post German Federal Research Minister Dorothee Bär to open gamescom 2025 appeared first on European Gaming Industry News.

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kwiff and Millwall FC strike multi-year partnership

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kwiff, the super-charged sports betting service, has announced a multi-year partnership with Millwall FC. 

kwiff will use its new partnership with Millwall FC to reward supporters through a range of engaging content and matchday activations.

This latest partnership follows the launch of kwiff’s innovative ‘Curfew’ tool, allowing users to customise their platform access restrictions during specific time periods across the day, strengthening their commitment to responsible gaming and giving players greater control over their access. Curfew complements kwiff’s real-time player monitoring system, which tracks behaviour to detect potential risks. kwiff’s efforts in Responsible Gaming have been recognised by GamCare, which awarded the company the ‘Safer Gambling Standard’ certification.

Last season, kwiff sponsored Millwall’s sleeve for the Emirates FA Cup Fifth Round tie against Crystal Palace in March 2025.

Garry McGibbon, Director of Spryme Limited, commented: “It’s great to enter into this partnership with Millwall FC and we’re excited to see how it progresses. The foundation of any strong partnership is the people you work with. If our experience so far is anything to go by, it’s going to be a privilege working with a proper football club with such strong traditions. We’re really looking forward to it.”

Luke Wilson, Commercial Director at The Den, added: “We’re thrilled to be continuing our relationship with kwiff, following on from their sleeve sponsorship of our FA Cup Fifth Round tie last season. Within a competitive market, they have quickly established themselves as a fast-growing and innovative brand. We’re looking forward to working with Garry and his team throughout the coming season as we continue to support the growth of their brand within the UK.”

The post kwiff and Millwall FC strike multi-year partnership appeared first on European Gaming Industry News.

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Jelly, True Rippers BGMI star, speaks out against cyberbullying: calls for a safer, more respectful ecosystem

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Jelly, one of India’s leading Battlegrounds Mobile India (BGMI) athletes, representing Infinix True Rippers, has issued an appeal to the esports community to stand against cyberbullying and threats in the esports ecosystem.

Following the BMPS 2025 Semifinals 2, where Jelly was performing with the sole goal of helping his team qualify for the grand finals, the player faced a wave of online hate, including abusive messages and death threats, all for eliminating a rival and his former team.

In a heartfelt statement, Jelly explained: “I am here to qualify just like every other team. If there is a fight against GodLike, I cannot just put my guns down and I also don’t know who is in front of me. Every team on this stage is here to play for victory. I wanted both teams to qualify, theirs and mine, but because of mistakes, neither of us made it. It is not because of one fight alone that things went wrong.”

Jelly also condemned the personal attacks he has faced and appealed for a safer esports ecosystem:

“No player deserves hate or threats for doing their job and competing. We put in countless hours to train, just like any athlete in any sport. We need to stand for fair, safe, and respectful esports, without fear of abuse.”

With esports continuing to grow as a mainstream sport in India, the need for stronger measures to protect players from cyberbullying and online harassment is more crucial than ever. Jelly emphasized that athletes, content creators, and fans deserve a positive, supportive environment to thrive.

The 24-year-old pro has pledged to use his platform to promote safe gaming practices and challenge toxic behavior within the gaming community.

Infinix True Rippers, the team Jelly represents, also extended their support to his statement, reiterating their commitment to building a culture of fairness, mental well-being, and respect in Indian esports.

 

The post Jelly, True Rippers BGMI star, speaks out against cyberbullying: calls for a safer, more respectful ecosystem appeared first on European Gaming Industry News.

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