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Casino Guru Complaint Resolution Centre celebrates 4 years of successful milestones

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Casino Guru Complaint Resolution Centre, a prominent player advocate in the online casino industry, is proud to celebrate its 4th anniversary, marking a remarkable journey of addressing player concerns and resolving disputes within the online gambling realm. Over the course of these four years, the centre has achieved numerous milestones, demonstrating its commitment to fair play and customer satisfaction.

Since its inception, Casino Guru Complaint Resolution Centre has been dedicated to providing a platform for players to voice their concerns and have their disputes resolved. The centre has garnered a reputation for its transparent and effective approach to resolving issues, resulting in significant achievements.

One of the highlights of the centre’s journey was the record-breaking month of April 2023, during which a remarkable 1,047 complaints were published, showcasing the growing trust and reliance on the centre’s services. From humble beginnings of two individuals addressing complaints via emails, the centre now boasts a team of 5 First Response members and 12 resolvers, efficiently handling the influx of issues.

The centre has also identified recurring themes in player complaints. Among the most common topics are delayed payments, verification issues, misplaced deposits, technical glitches, multiple accounts, bonus rule violations, and self-exclusion concerns. These insights have enabled the centre to better understand player needs and contribute to industry improvements.

Branislav Bright, Complaint Specialist at Casino Guru, achieved a remarkable milestone by successfully resolving the most expensive complaint to date. The resolution resulted in the return of a substantial $1.9 million USD to a player from Japan, showcasing the centre’s dedication to ensuring fairness and transparency in the gaming world.

“We are thrilled to celebrate four years of our ComplaintsResolution Centre’s journey,” stated Petronela Kontos, Complaint Team Lead at Casino Guru. “Our commitment to players’ rights and fair play has been the driving force behind our achievements. We are proud to have resolved a total of 7,539 complaints and returned close to $22 million to players since our inception.”

The centre’s global reach is reflected in its customer base, with players from countries such as Germany, India, Finland, Holland, and Brazil being some of its most frequent clients. With an average of 750-830 open complaints at any given time, the centre has consistently demonstrated its dedication to addressing player concerns promptly and effectively, with an average resolution time of approximately 16 days.

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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LIGHTNING BOX™ ENTERS A MYSTICAL FOREST WILDERNESS IN CLAW AND ROAR™

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Light & Wonder, Inc. (NASDAQ and ASX: LNW) (together with its subsidiaries, “Light & Wonder” or “L&W”) has released Claw and Roar, from specialist slot provider Lightning Box, one of Light & Wonder’s in-house studios, exhibiting a plethora of animal symbols that award unique modifiers and features.

In this 3×5 adventure, players step into a blissful forest, making friends with a number of creatures along the way, including the grizzly bear, who stars as a Wild symbol.

During the base game, three Wilds triggers respins, with up to six available, meaning the number of respins is further boosted. The respins continue until no more Wilds appear.

Bear footprints act as the scatter, with three, four or five of these initially activating eight free games. The Wild symbol also features in free games, as up to four can also launch respins, removing the lowest royal whilst issuing an additional free game.

With a powerful 243 ways to win, Claw and Roar is a Light & Wonder title currently exclusive to Rush Street Interactive in Michigan, Ontario and West Virginia .

Michael Maokhamphiou, Studio Director at Light & Wonder, said: “Claw and Roar is an enchanting addition to our portfolio, transporting players to an epic forest where the animals can help them receive prizes.

“The action-packed free games round is bolstered by the Wild symbol, which can assist in adding further riches by granting an extra round whilst also granting players increasing respins.”

Rob Procter, VP of Game Development at Light & Wonder, said: “Lightning Box is elevating its established portfolio with the launch of Claw and Roar, proudly showcasing classic features and modifiers that still resonate with its player base.

“With a trip to a beautiful forest guaranteed, players can engage themselves within the epic gameplay and state-of-the-art aesthetics, as this new title hits the brief when it comes to slot creation.”

Light & Wonder’s ecosystem offers more than 3,500 games from a global network of in-house and third-party game studios, with unrivalled ease of integration that is robust and secure. All games available through the aggregation platform are supported with a comprehensive range of responsible gambling tools, helping to deliver a safe and enjoyable gaming experience for players.

The post LIGHTNING BOX™ ENTERS A MYSTICAL FOREST WILDERNESS IN CLAW AND ROAR™ appeared first on European Gaming Industry News.

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BetGames adds Live Roulette to its portfolio to boost player conversion

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As part of its strategy to assist operators in enhancing player conversion, BetGames is introducing Live Roulette to its product lineup.

This new offering leverages the familiar appeal of traditional roulette, combined with the advantages of live, round-the-clock availability, making this casino product appeal to sports bettors through continuous gaming opportunities.

Live Roulette provides an environment where interaction is non-stop, catering to global audiences with seamless, uninterrupted play. This strategic addition is designed to help operators convert and retain players by ensuring they can always engage with the game.

The latest product to swell BetGames’ expanding, diverse portfolio follows in the footsteps of many of its recent launches, allowing for extensive customisation. The ability for operators to tailor the Live Roulette environment to their specific branding needs has been developed to boost player immersion and support brand alignment.

Extending the potential global reach of Live Roulette, it is also available in English, helping ensure that every operator can offer a distinctive experience tailored to their audience.

The addition of Live Roulette to BetGames’ evolving range of solutions follows the recent launch of its latest RNG roulette product, underscoring the company’s versatility in offering products that are strategically focused more on utility than on innovation.

This addition aligns with BetGames’ ongoing mission to support operators in their player conversion strategies by providing consistently available and customizable gaming solutions,

Ian Catchick, CPO at BetGames, commented: “Our goal is to support our operators in player conversion. Live Roulette’s 24/7 availability and customisation capabilities transform traditional gameplay into a powerful tool for the conversion of sports bettors to recreational casino players, enhancing user interaction and satisfaction.

“The rollout of Live Roulette demonstrates our commitment to enhancing operator success through products designed for high engagement and cross-selling, rather than focusing solely on innovation, reinforcing our position in both established and emerging markets. This approach ensures that we continue to meet the needs of our operators by providing effective gaming solutions that drive new player acquisition.

“With its focus on customisation and continuous availability, Live Roulette is set to become a crucial element in digital gaming portfolios, offering operators a valuable asset in achieving their conversion goals.”

The post BetGames adds Live Roulette to its portfolio to boost player conversion appeared first on European Gaming Industry News.

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FeedConstruct Launches New Statistics Widgets for Media Websites

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FeedConstruct’s Stats Widgets is excited to introduce its new type of widget tailored for media websites, including sports news platforms and federation websites. This launch marks a new step for the company in its mission to offer extensive sports data solutions that cater to the needs of the media industry, addressing the challenge of expanding into new markets.

FeedConstruct’s Stats Widgets’ new offering includes horizontal and vertical widgets, designed to enrich media websites with comprehensive sports data, including upcoming, live and past match details and more.

The widget is a ready-to-go solution with seamless iFrame integration into media websites, all customizable for individual branding. In conclusion, these widgets are set to transform the way sports statistics are presented on media websites, engaging sports enthusiasts with dynamic and relevant information and enriching the content.

The post FeedConstruct Launches New Statistics Widgets for Media Websites appeared first on European Gaming Industry News.

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