Genting Casino, a leading force in both land-based and digital gaming, has announced the winners of its highly anticipated 2025 Croupier of the Year Awards. This annual competition, which recently celebrated its 10th anniversary, serves as a bridge between the company’s retail venues and its expanding online presence.
For the first time in the event’s history, the competition was split into two distinct categories to better recognize the growth of newer staff and the expertise of seasoned professionals.
The Winners: Rising Stars and Seasoned Pros
The Grand Final, held at the prestigious Resorts World Birmingham on November 20, 2025, brought together regional heat winners from across the UK to compete in a high-stakes test of technical skill and customer service.
Under 2 Years’ Experience: Isabelle (Genting Casino Westcliff)
Isabelle emerged victorious in the new “Rising Star” category. Since joining the team, she has demonstrated exceptional growth in the fast-paced environment of live roulette.
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Early Success: Isabelle credits her rapid development to mentorship and one-to-one coaching within the Genting Academy.
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Ambition: Following her win, Isabelle has expressed a desire to move into a higher operational role, such as a casino inspector.
Over 2 Years’ Experience: Helder (Genting Casino Stratford)
Helder took home the top prize in the veteran category, a remarkable feat in his debut year with the company.
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Customer Focus: He is renowned for his calm demeanor under the pressure of high-stakes tables and his ability to handle diverse player interactions.
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Global Brand Advocate: Helder emphasizes the importance of consistency between Genting’s physical venues and its digital live casino streams.
Bridging the Gap: From Retail to Online
The Croupier of the Year competition is heavily supported by Genting Casino Online, SkillOnNet, and Kinetic Digital. This collaboration ensures that the “human touch” felt at physical tables is replicated in the digital world.
Key Features of Genting’s Omnichannel Experience:
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Live Streaming: Players can join tables streamed directly from iconic UK locations, including Palm Beach (London), Manchester, and Resorts World Birmingham.
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Technical Rigor: Croupiers are judged on chipping speed, stack management, and the accuracy of complex “French bets,” skills that translate directly to high-quality live dealer streams.
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Staff Development: Through the Genting Academy, employees have access to continuous learning, ensuring a standardized “premium” experience across all platforms.
