Kongebonus launches complaints hub for Norway online casino players

The public-facing centre publishes open cases and adds complaint metrics to casino reviews, including resolution rates and badges.

Kongebonus has launched what it calls Norway’s first Complaints Resolution Centre for online casino players. The new public-facing hub is now live on the company’s website.

Kongebonus said the centre is designed to make complaint handling more transparent by giving players a structured way to submit issues, track updates and communicate with its team as cases progress. Open and verified cases will be visible to site users, while historical cases will remain available to browse.

According to the company, complaint data will also be added to individual casino reviews, including the number of complaints received and how many have been resolved. Each casino will receive a resolution rate, with badges awarded to operators that maintain a 100% resolution rate and no active cases over a set period.

David Nilsen, Editor-in-Chief at Kongebonus, said: “Player complaints should not disappear into private inboxes where nobody else can see what happened. By bringing complaints into the open, we want to give players more useful information before they choose where to play and encourage greater accountability from operators.

“Kongebonus has always helped players behind the scenes, but the Complaints Resolution Centre gives that work a more visible and practical format. For us, this is a step towards a more open and helpful market, where complaints are easier to raise, easier to follow and harder to ignore.”