Nordic gaming operator Paf is taking another decisive step toward responsible gambling by lowering its mandatory annual loss limit for all customers from €16,000 to €15,000. The move is part of a long-term strategy focused on sustainability, player protection, and ethical revenue growth.
With this latest reduction, Paf has now cut its original loss limit—first introduced in 2018 at €30,000—by 50%. The mandatory cap applies across all gaming categories and to every platform operated by the company.
“We are extremely proud that through concrete actions and long-term investments in responsible gaming, we have now halved the first loss limit we introduced in 2018,” said Christer Fahlstedt, CEO of Paf. “It clearly demonstrates that we are serious about our ambition to be a sustainable entertainment company.”
Long-term ambition: €8,000 annual loss limit
The new €15,000 threshold represents another step toward Paf’s previously stated long-term goal of lowering the annual loss limit to €8,000 per player.
“We have been transparent about our ambition to lead the development toward a healthier gaming market,” Fahlstedt added. “Unlike many operators, we are prepared to say no to revenue that comes from unsustainable gaming. However, this transition must happen gradually to ensure long-term stability in a highly competitive market.”
High-intensity player segments phased out
As part of the reduction, Paf will continue to reshape its customer segmentation model. Revenue from the so-called orange segment—players with annual losses between €15,000 and €30,000—will be phased out entirely over time.
Paf has already eliminated revenue from its red segment, which previously consisted of customers losing more than €30,000 annually. The latest changes further reinforce the company’s shift away from high-intensity gambling behavior toward more sustainable play levels.
“Removing the orange segment is a deliberate and important decision,” said Daniela Johansson, Deputy CEO and Chief Responsibility Officer at Paf. “It clearly signals that we do not want revenue that isn’t sustainable over time—especially when our mission is to create long-term benefits for society.”
Call for shared limits across the industry
In addition to mandatory loss limits, Paf customers can set their own voluntary lower limits. While these safeguards have proven effective in curbing harmful behavior, Paf emphasizes that broader industry action is needed.
“Loss limits have a real and measurable impact on player behavior and can stop problems before they escalate,” Fahlstedt said. “But customers can easily switch operators. That’s why common national deposit limits are essential, and why unlicensed gambling must be addressed.”
Paf was the first international gaming operator to introduce mandatory loss limits, and the company continues to advocate for stronger, shared responsibility standards across regulated markets.
