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Casino Guru’s Complaint Resolution Center returned $40 Million back to the players

Published

1 day ago

April 14, 2025

Reading Time: 2 minutes

Casino Guru’s Complaint Resolution Center has proudly reached a major milestone in its mission to protect players and foster transparency within the online gambling industry. As of February 2025, the Center has successfully helped players recover over $40,000,000 USD —a landmark figure that solidifies CRC’s reputation as the global leader in online gambling complaint resolution.

In addition to this financial milestone, March 2025 also marked another significant achievement with the 50,000th complaint published on the platform.

A historic quarter

The last quarter of 2024 played a pivotal role in pushing CRC past the $40 million threshold. Three high-value complaints alone accounted for a substantial portion of the recovered funds:

$1.34 million USD was recovered for a player from Lebanon, following a complex case involving KYC (Know Your Customer) verification issues.
Two additional cases, each exceeding $300,000 USD, involved players from Georgia and India. One was related to a Jackpot win and subsequent gameplay review; the other centered around problems with email verification.

The CRC team has also grown. Since the beginning of 2025, four new members have joined the department, bringing the total number of staff to 25. One of the new members is already focusing specifically on self-exclusion-related cases, which have seen a notable rise. In response to this growing trend, CRC published its first internal Self-Exclusion Manual at the end of 2024 to guide the team in handling these sensitive issues with consistency and care.

Continued impact

Since its inception in August 2019, the Complaint Resolution Center has:

Published over 51,000 complaints
Successfully resolved over 14,000 cases
Recovered more than $41.4 million USD for players
Maintained a resolution rate of 28%, with a focus on fairness and accountability

“Reaching this milestone is more than just a number—it’s a testament to the hard work of our team and the trust players place in us,” said Petronela Kontos, Head of Complaint Resolution Center at Casino Guru.

“Each case we resolve means someone was heard and treated fairly. We’re especially proud of our work on high-stakes and complex disputes. Looking ahead, we remain committed to strengthening the rights of players and setting a new standard for the entire industry.”

The post Casino Guru’s Complaint Resolution Center returned $40 Million back to the players appeared first on European Gaming Industry News.

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FOLIATTI CASINO GUADALUPE ADDS ZITRO’S CONCEPT CABINET LINE

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1 hour ago

April 15, 2025

George Miller

Reading Time: < 1 minute

Foliatti Casino Guadalupe, a leading entertainment destination in Monterrey, Mexico, is getting a fresh look with the addition of CONCEPT, Zitro’s innovative furniture line, which aims to transform the gaming experience for its customers.

Additionally, players can now enjoy the medieval-themed multi-game Legendary Sword, featuring a huge 6×5 reel and special features like Honor, which multiplies winnings; Glory, which grants extra spins; and Magic Sword, which doubles prizes in its column.

Daniel Ramírez, Slots and BI Manager at Foliatti emphasizes their dedication to offering customers the most cutting-edge experiences: “In our ongoing effort to improve and broaden our entertainment options, we’re once again relying on Zitro to wow our players. CONCEPT and Legendary Sword have been a hit, and our customers’ feedback has been very positive.”

Johnny Viveiros Ortiz, founder of Zitro, comments: “We appreciate Foliatti Casino’s continued trust in Zitro and for choosing CONCEPT again, both for their Gonzalitos and Guadalupe venues.”

The post FOLIATTI CASINO GUADALUPE ADDS ZITRO’S CONCEPT CABINET LINE appeared first on European Gaming Industry News.

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Monsterwin Partners with iConvert to Turn Global Traffic into Real Deposits

Published

2 hours ago

April 15, 2025

George Miller

Reading Time: < 1 minute

Monsterwin Casino, the fast-scaling international operator, has partnered with iConvert, the world’s first iGaming-specific conversion solution, to power up first-time deposits (FTD) rates across its global sites.

With players spanning Portugal, Turkey, Italy, Czech Republic, New Zealand, Finland, Canada, Hungary, Norway, Poland, Brazil, Switzerland, Germany, and Spain, Monsterwin’s footprint is vast. But so is the volume of unconverted traffic. iConvert’s solution is built for exactly this: turning missed opportunities into new depositing players.

Now live across all of Monsterwin’s key markets, iConvert’s behavioural overlays are geo-personalised and traffic-source-driven, ensuring every user sees the right offer, at the right time, before they bounce.

Monsterwin is the kind of operator we love working with, ambitious, global, and not here to mess about. They’ve got the traffic. Our job is to make sure more of it converts. This partnership is all about building smarter funnels, fast.

Ashley Wood, CEO of iConvert. “Partnering with iConvert is a game-changer for our conversion strategy—bringing sharper visibility and greater control across every region. Their team, led by the brilliant Ashley Wood has been nothing short of exceptional. This marks the start of what we believe will be an outstanding and long-lasting partnership.”

Sebastian, Head of Affiliates at Altair Affiliates. “With over 2M FTDs generated and 100+ operators across 50+ global markets, iConvert continues to help iGaming brands stop wasting traffic and start turning interest into action.”

The post Monsterwin Partners with iConvert to Turn Global Traffic into Real Deposits appeared first on European Gaming Industry News.

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Liftoff’s Mobile AppDev Awards 2025 Finalists Announced

Published

2 hours ago

April 15, 2025

George Miller

Reading Time: 3 minutes

The Mobile AppDev Awards 2025 recognizes excellence in mobile games and apps

Liftoff, the leading provider of marketing, monetization, and creative solutions for the mobile industry, has announced the finalists for the 2025 Mobile AppDev Awards.

Now in its fourth year, the Mobile AppDev Awards mark the best collaborations, social events, and minigame events in midcore and casual gaming, as well as marking both notable newcomers and evolving game apps.

For the first time, the 2025 awards will celebrate non-gaming apps for their innovation and use of engagement, social, and AI-powered features, drawing upon the skills and expertise of the team behind AppRefinery, Liftoff’s new insights platform designed to revolutionize app development and growth.

A jury of expert game and app analysts selected finalists across five gaming categories, each split into midcore and casual, as well as for the first year, four non-gaming categories.

Gaming categories (both midcore and casual) are:

Best Collaboration Event
Best Social Event
Best Minigame
Best Newcomer
Biggest Evolver

New for 2025, the non-gaming app categories are:

Best Feature Innovation
Best Use of Engagement Features
Excellence in Social Features
Excellence in AI-Powered Features

The winners will be announced on May 13th, 2025.

The finalists for the 2025 Mobile AppDev Awards are:

Best Collaboration Event (Midcore):

Summoners War: Sky Arena x Jujutsu Kaisen by Com2uS
PUBG Mobile x Venom: The Last Dance by Tencent
Brawl Stars x Spongebob Squarepants by Supercell
Goddess of Victory: NIKKE x Dave the Diver: Aegis the Diver by Level Infinite
Diablo Immortal x World of Warcraft: Eternal War by Blizzard Entertainment

Best Collaboration Event (Casual):