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GAMSTOP is delivering real impact for its users, independent evaluation concludes

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  • 78% say of users say it delivers results and 80% would recommend the service
  • 73% are satisfied with the service and 72% feel safer, having registered

An independent evaluation of GAMSTOP has found that its users feel safer and more in control since registering with the online self-exclusion service.

The research by Ipsos found that 78% of users said GAMSTOP had delivered the results that they were hoping for and 80% would recommend the service to others.

More than 4,650 GAMSTOP users took part in the research and 73% said they were satisfied with the service, with the number rising to 85% amongst those who no longer gamble. Three out of four felt more in control of their gambling behaviours since registering.

“GAMSTOP literally did what it said on the tin, it stopped me from being able to register with gambling websites, which was the major issue,” a service user with a five-year exclusion, who no longer gambles, told researchers.

Since its inception in 2018, more than 500,000 vulnerable consumers have registered with GAMSTOP. The evaluation found that the most common reason for registering was to stop gambling online altogether (55%), to regain control over their life (55%) and to spend less money on gambling (51%).

Three out of four users surveyed no longer gamble online and nearly one in two (48%) no longer gamble at all. GAMSTOP offers options to self-exclude for either six months, one year or five years, and users who had self-excluded for the maximum period were more likely to have stopped gambling altogether.

Whilst many users felt that GAMSTOP does not eradicate the “urge” to gamble, it provides a mostly effective physical barrier to online gambling and symbolises a commitment to stop gambling.

More than seven out of ten (72%) users said they felt safer from the negative effects of gambling. GAMSTOP reduced the short-term financial harms of gambling for individuals, as well as their close friends and family, giving them a sense of financial liberation and improving their mental and physical health.

Users reported having the time and disposable income to invest in their health and general mental well-being, easing the isolation and stress caused by concealing their gambling and freeing up time previously spent worrying about gambling. More than three out of four respondents (76%) are in work, with the largest proportion (21%) indicating they have a household income of £55,000-£99,000.

The report makes three key recommendations:

  • provide the option of a longer or lifetime exclusion period to give greater “peace of mind” for those who use GAMSTOP to stop gambling online altogether
  • communicate more frequently with users after their minimum exclusion has ended
  • continue advertising on social media to raise awareness amongst younger audiences

The report calls for black-market gambling to be addressed by the government, the Gambling Commission and other stakeholders through greater regulation and the imposition of restrictions on its promotion through social media. Service users raised concerns about illegal or unlicensed gambling operators, including targeted advertising of websites claiming to be “not on GAMSTOP”.

The report concludes that GAMSTOP exclusion remains an effective blocking mechanism for licensed UK online gambling operators, but some users have engaged with unlicensed gambling operators since registering with GAMSTOP. It also says that wider regulation of advertising would improve the recovery of GAMSTOP users.

The report concludes:

“The evaluation has established that GAMSTOP is an effective tool for reducing gambling-related harm for individuals seeking to exclude themselves from online gambling operators…The service provided is widely considered both satisfactory and impactful. This is most significant for individuals with a sustained commitment to reducing their gambling behaviours, seeking a lifestyle change rather than a break”.

“Our evaluation found that satisfaction with GAMSTOP is high for the majority of people who use the service. This includes registration and the overall experience of having the self-exclusion in place. The majority of people also found that GAMSTOP delivered against their expectations and that they would recommend it to others”.

GAMSTOP CEO Fiona Palmer said: “We regularly evaluate the effectiveness of the service through comprehensive independent research, and it is gratifying to know that most of our users feel GAMSTOP has helped them significantly reduce gambling-related harm.

Six out of ten users who were surveyed said they rely on GAMSTOP as their sole means of support, and we are aware of the responsibility that this brings with it. We will study the recommendations in detail, including the suggestion of extending self-exclusion periods, although exclusion periods do already continue automatically for seven years unless a user asks for it be lifted”.

 

The post GAMSTOP is delivering real impact for its users, independent evaluation concludes appeared first on European Gaming Industry News.

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Poppleston Allen bolsters Gambling Team with specialist commercial law consultant

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Leading licensing law firm Poppleston Allen is delighted to announce that betting and gaming industry stalwart Tom Grant is joining their Gambling Team as a consultant solicitor, bolstering its offering by advising on commercial contracts.

Tom has more than 20 years of experience in the gambling sector and has advised high-profile clients including Buzz Bingo, Cowells-Arrow, FSB and GAN as well as numerous growing businesses within the sector. Tom will work with the Gambling team drafting, negotiating, and advising on a range of commercial agreements that are essential to the growth of our clients’ business, such as sponsorship agreements, game development agreement, sports data rights licences, content licensing, platform agreements, affiliate terms, white-label agreements and customer terms and conditions.

Partner and department head Nick Arron comments: “I’m really looking forward to working with Tom. We’ve had a number of clients in common for years and our legal practices complement each other nicely. Tom’s expertise and understanding of regulatory frameworks and commercial challenges are fairly unique within the gambling sector, and allows us to offer additional services to our clients and reflects the opportunities we see in the gambling industry.”

Tom Grant said: “This is a great opportunity for both of us. The team has an outstanding reputation in the sector, and I look forward to contributing my expertise to help clients navigate the complexities of commercial agreements and achieve success in a competitive and dynamic market.”

Alongside his work with Poppleston Allen, Tom will continue to grow his own practice at Grant Legal.

The post Poppleston Allen bolsters Gambling Team with specialist commercial law consultant appeared first on European Gaming Industry News.

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Altenar integrates Optimove’s Opti-X platform to deliver enhanced personalised content

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Leading sportsbook technology provider adds dynamic layouts, real-time messaging and flexible experimentation tools

Altenar, a leading sports betting and iGaming software provider, has integrated Optimove’s Digital Experience Platform (DXP), Opti-X, to help operators boost engagement, personalisation and lifetime value from a player’s first visit.

Optimove’s DXP offers a Real-Time Messaging feature which allows operators to automatically trigger personalised messages across all marketing channels at the most opportune moments, ensuring timely and relevant communication that keeps players engaged.

Opti-X includes a Smart Search Engine powered by AI, which delivers lightning-fast, personalised search results. The engine tailors results based on a player’s past search history, platform behaviours, and betting preferences.

Altenar can now also offer more advanced end-to-end personalisation across all channels and platforms. Opti-X’s behavioural, historical, and predictive modelling equip operators to create detailed micro-segments, which promise more personalised interactions, fostering loyalty and increasing player value over time.

This strategic integration underscores Altenar’s commitment to continuously improving its offering and delivering innovative, player-centric solutions that have a significant impact for sports betting operators.

Diego Salas, Sales Manager at Altenar, said: “We are committed to enhancing the user experience and leveraging data to provide personalised content that offers clear benefits both to players and operators. Our partnership with Optimove allows our clients to better understand player behaviour and tailor their content to optimise their offerings and marketing messages.”

Adi Dagan, Senior Director of Partnerships at Optimove, said: “Altenar is a clear breakthrough leading sports betting software provider and being part of their solution is a true honour. This partnership is a boon for sports betting operators to ensure incredible personalised experience for each player. These are incredibly exciting times for online sports betting as we get to partner with an innovator like Altenar to take the industry to the next level.”

The post Altenar integrates Optimove’s Opti-X platform to deliver enhanced personalised content appeared first on European Gaming Industry News.

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Spillemyndigheden Calls Attention to FATF’s Updated Lists of High-risk Jurisdictions

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The Danish Gambling Authority has called attention to FATF’s (Financial Action Task Force) updated lists of high-risk jurisdictions: the Grey List (jurisdictions under increased monitoring) and Black List (call for actions). Among other things, gambling operators must include FATF’s lists of high-risk jurisdictions when assessing players’ risk.

Jurisdictions listed on the Grey List are Algeria, Angola, Bulgaria, Burkina Faso, Cameroon, the Ivory Coast, Croatia, DR Congo, Haiti, Kenya, Laos, Lebanon, Mali, Monaco, Mozambique, Namibia, Nepal, Nigeria, South Africa, South Sudan, Syria, Tanzania, Venezuela, Vietnam and Yemen.

Jurisdictions listed on the Black List are Democratic People’s Republic of Korea, Iran and Myanmar

Gambling operators are required to conduct enhanced customer due diligence (EDD) pursuant to section 17(1) of the Danish AML Act, if a player is assessed to impose a higher risk of the gambling operator being misused for money laundering or terrorist financing.

Gambling operators shall conduct this risk assessment based on Annex 3 to the AML Act (high-risk factors) which includes the FATF high-risk country lists (the so called black list and grey list)

It is not required that gambling operators perform EDD if a country is listed on the FATF’s list. EDD are only a requirement for players from jurisdictions listed in the EU Regulation of High Risk Third Country list pursuant to. 17(2) of the AML Act.

The post Spillemyndigheden Calls Attention to FATF’s Updated Lists of High-risk Jurisdictions appeared first on European Gaming Industry News.

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