Latest News
Casino Guru’s Dynamic Safety Index: A Mid-Year Update
Casino Guru, the world’s largest and most up-to-date database of online casinos, has made significant strides in updating and refining its Casino Safety Index since the beginning of the year.
The platform has processed a total of 3,254 casinos, updating 2,682 existing listings and adding 572 new casinos to its database. During this period, 304 casinos were closed, reflecting the ever-changing landscape of the online gambling industry.
Safety Index Movements: A Sign of Active Monitoring
Casino Guru’s Safety Index is a dynamic metric, continuously evolving based on various factors to ensure it reflects the current state of each casino. This year, notable movements in the Safety Index were observed:
- Safety Index Decreased Significantly: 908 casinos saw a significant drop in their Safety Index (by 0.5 points or more).
- Safety Index Increased Significantly: 572 casinos experienced a significant improvement in their Safety Index (by 0.5 points or more).
These changes highlight Casino Guru’s commitment to keeping the Safety Index alive and responsive to the realities of each casino’s operations. The fluctuations in the Safety Index are not arbitrary but are based on a meticulous review process that incorporates multiple factors, ensuring that the Safety Index provides an accurate reflection of a casino’s performance and fairness.
Factors Influencing Safety Index Adjustments
Several key factors contribute to the fluctuation of the ratings:
- Terms and Conditions: Often, Casino Guru encounters provisions in a casino’s T&Cs that can be deemed unfair. While these terms might appear harmless, their misuse within the industry leads to frequent complaints. As a result, some of these terms are flagged as unfair, which can cause a downgrade in the Safety Index of casinos. This downgrade can occur even if the specific casino hasn’t misused the terms, but other casinos have exploited similar rules. Casino Guru’s team is adept at identifying such practices, which can include ambiguous rules about bonuses, vague terms about withdrawals, or stipulations that disproportionately favor the casino.
- Licensing Issues: Casino Guru verifies all casino licenses with the relevant authorities. If it is discovered that a license is fake or invalid, the casino’s rating is reduced. While some casinos operate without a license and still maintain a good rating, the presence of a valid license generally ensures that a casino operates within legal frameworks, offering a layer of protection to players.
- Withdrawal and Win Limits: Excessively low withdrawal limits (below $10,000 per month) are penalized in Casino Guru’s Safety Index. Similarly, restrictive win limits, particularly those applied to progressive jackpots, result in severe Safety Index deductions. Such practices can be detrimental to players, limiting their ability to withdraw or enjoy their winnings fully. Casino Guru considers these limits an indication of a casino’s fairness and commitment to providing a positive player experience.
- Complaint Resolution: Casinos that handle complaints effectively and make amends based on Casino Guru’s recommendations see their Safety Index improve. Addressing customer grievances promptly and fairly is a positive indicator. Conversely, when a casino ignores complaints or behaves unfairly, the severity of these issues can lead to a significant decrease in their rating. Casino Guru tracks the nature and frequency of complaints, as well as how promptly and effectively they are resolved, using this data to adjust the Safety Index accordingly.
- Adherence to Recommendations: Casinos that update their T&Cs based on Casino Guru’s suggestions, eliminate unfair limits, obtain valid licenses, or show significant improvement in their market position due to increased traffic and revenue tend to experience a boost in their Safety Index. This responsiveness to feedback demonstrates a casino’s willingness to improve and prioritize player satisfaction. Notably, almost 600 casinos have already changed their T&Cs based on Casino Guru’s recommendations, reflecting a significant positive impact on the industry.
- Market Performance: An improvement in market position, indicated by increased traffic and revenues, often signifies a growing and satisfied player base. Casinos that show significant growth in these areas may see positive adjustments in their Safety Index, reflecting their ability to attract and retain customers successfully.
The Team Behind the Safety Index
Maintaining the integrity and accuracy of Casino Guru’s Safety Index is a complex process, managed by a dedicated team of over 40 professionals. The team is continually expanding to ensure timely updates across the extensive database. Each casino update or addition takes more than 4 hours, reflecting the thoroughness of the evaluation process.
The team at Casino Guru is composed of experts in various fields, including legal specialists, data analysts, complaint resolution specialists, and industry researchers. This multidisciplinary approach ensures that every aspect of a casino’s operation is scrutinized, from its legal standing and financial health to customer satisfaction and ethical practices.
Peter Matúška, Casino Data Team Lead & Complaint Specialist at Casino Guru, expressed his gratitude for the team’s dedication and hard work: “Thanks to their commitment, we were able to surpass our previous limits and achieve a new milestone, processing nearly 600 casinos in May.”
Commitment to User Safety
Casino Guru’s meticulous approach to Safety Index updates underscores its dedication to transparency, reliability, and user safety. The platform’s Safety Index, essentially the casino rating, is a representation of this commitment. As explained by Peter Jesko in a recent interview, the Safety Index is a comprehensive measure that evaluates a casino’s safety and fairness, providing users with a reliable benchmark. This index takes into account various factors such as licensing, T&Cs, complaint resolution, and overall customer satisfaction.
Jesko emphasized that the Safety Index is not just about penalizing casinos for negative practices but also about recognizing and rewarding those that strive to create a safe and fair environment for their players. This proactive approach encourages casinos to improve their standards, ultimately benefiting the entire online gambling community.
Looking Ahead
The ongoing updates and refinements in Casino Guru’s Safety Index underscore the platform’s dedication to transparency and reliability. As the online gambling landscape continues to evolve, Casino Guru remains committed to providing users with the most reliable and up-to-date information, ensuring they can make informed decisions.
The post Casino Guru’s Dynamic Safety Index: A Mid-Year Update appeared first on European Gaming Industry News.
Latest News
Saroca Unveils the Transformational Leadership Program for 2025
Saroca Reimagines Leadership Development for the Gaming Industry
Saroca, a leader in professional development for the gaming industry, is proud to announce its Transformational Leadership Program, launching February 2025. Building on the success of the 2024 LeadHERship Program—a pioneering initiative for women in gaming—the new program expands its reach with two distinct cohorts: one exclusively for women and another open to all genders.
The Legacy of LeadHERship
The 2024 LeadHERship Program achieved an exceptional Net Promoter Score (NPS) of 90, with participants citing transformative growth. With participants like Clemence Dujardin citing it as a “game-changer”. Confidence in leadership abilities rose by 46%, resilience increased by 27%, and imposter syndrome diminished by 39%.
Participants praised the program’s focus on emotional resilience, feedback mastery, executive presence and communication all in a supportive community.
Leadership Development: A Game-Changer for Gaming
In a rapidly evolving and diversifying industry, strong leadership is essential. Saroca’s programs go beyond skill-building to foster resilience, trust, and inclusivity—key traits for thriving in the global gaming market.
“We believe leadership is not about hierarchy—it’s about transformation,” said Emily Leeb, CEO of Saroca. “The Transformational Leadership Program reflects our commitment to cultivating leaders who will shape the future of gaming.”
Transformational Leadership Program Highlights
The program builds on the proven curriculum of its predecessor, featuring:
- Two Cohorts: A women-only cohort and a new all-gender cohort to enrich perspectives.
- Eight Modules: Covering topics such as emotional intelligence, self-advocacy, and radical candor.
- Community and Growth Tracking: Strengthening connections and measuring individual progress.
Registration Now Open
The Transformational Leadership Program begins in February 2025, with limited spots available. Scholarships are also offered to ensure accessibility. For more information, visit Saroca’s website or contact [email protected].
About Saroca
Saroca is a leader in leadership development for the gaming industry, committed to empowering professionals through inclusive, high-impact programs that drive personal and professional growth.
The post Saroca Unveils the Transformational Leadership Program for 2025 appeared first on European Gaming Industry News.
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Play’n GO announces partnership with Austrian state lottery operator Win2Day
Play’n GO, the world’s leading casino entertainment provider, has today announced a partnership with Austrian state lottery operator Win2Day.
This partnership sees legendary titles from the Swedish-founded gaming giant, such as Reactoonz, Rise of Olympus, and Rich Wilde and the Tome of Madness live on Win2Day’s platform for players to enjoy.
As of November 2024, Play’n GO offers a portfolio of over 350 premium titles in over 30 jurisdictions worldwide.
Tove Aldefors, Head of Regional Sales Central and Western Europe at Play’n GO, said “It’s exciting to launch our games with the Austrian state lottery, and Win2Day are the perfect partner for our brand. They share our beliefs about a regulated, sustainable, player entertainment-led industry. We’re looking forward to many years of success working together.”
Georg Wawer, Managing Director win2day, added “We are the only licensed operator in Austria. Therefore our objective is to provide all major igaming operators on our platform. Play’n GO is one of the international powerhouses and therefore we are delighted to be able to offer their content on our platform. We view Play’n GO as a competent and responsible partner for win2day and we’re confident this partnership will prove fruitful.”
The post Play’n GO announces partnership with Austrian state lottery operator Win2Day appeared first on European Gaming Industry News.
Latest News
Week 47/2024 slot games releases
Here are this weeks latest slots releases compiled by European Gaming
Introducing Magawa vs Mines, the debut game from Slammer Studios – a fresh new player in the industry. With the launch of this vibrant 7×7 slot, the studio is kicking things off in style. Inspired by the legendary Magawa, a rat whose life-saving landmine detection skills have earned worldwide acclaim, this game pays tribute to this incredible hero. With Magawa vs Mines, players get to honour the courage of an extraordinary rat, reliving his daring missions through high-energy gameplay.
Spinomenal has added Zeus Unchained Hold & Hit to its marvellous Mythology series. Zeus Unchained Hold & Hit presents a grid framework of 5×3 and is set at 25 fixed lines. Once the action is underway, players join Zeus, the ancient Greek god of sky and thunder for a battle on the reels. A powerful soundtrack heightens the anticipation as players look for Wild symbols on screen.
Betsoft Gaming brings players to the heights of Mount Olympus with Coins of Zeus – Hold & WinTM, an engaging video slot with a 3×3 grid and 5 paylines set in a stunning Ancient Greek theme. From immersive visuals to thrilling gameplay features, Coins of Zeus – Hold & WinTM brings mythology to life, delivering divine entertainment and win potential.
BGaming is helping players hunt for ancient treasures in its latest release Catdiana. Boasting two purr-fect bonus games, the gameplay is further enhanced through cat-themed scatters, coveted coins and high-value gem symbols. The 5×3 reel action unfolds deep within a mystical cat temple where Catdiana goes on the prowl, performing as a wild to guide players to hidden treasures and big wins.
Tom Horn Gaming, a leading igaming software supplier, has unveiled its latest game, Wild Snowfakes, just in time for the winter season. A winter-themed slot transports players to a serene snowy wonderland filled with excitement and rewards. This medium-to-high variance game is played across a 5×3 gaming grid, populated with frosty fruit symbols and snowflakes, which act as wilds.
Evoplay, the award-winning game development studio, has revealed its latest immersive slot, Dolce Dreams, offering a sweet twist on the classic Italian café culture, with the experience designed for high engagement and substantial win potential. Set against the backdrop of a charming streetside cafe, Dolce Dreams features stacked Wilds in the form of waffle ice creams, which substitute for other symbols to maximise winning combinations.
Relax Gaming is taking players on an exhilarating snowy adventure with the launch of Winter Champions, a sports-themed slot that propels players through the mountain tops in pursuit of golden victories. At the heart of Winter Champions is the innovative Sliding Respins mechanic, ensuring the reels remain active as long as winning combinations continue to land, adding a layer of non-stop excitement to the gameplay.
Nolimit City is serving up a twisted carnival treat in Munchies. Step into the fair grounds as Nolimit’s latest Labs game released following the release of Outsourced: Slash Game. As a Labs title, expect a fresh and experimental spin on the classic Nolimit style. In the heart of the carnival tents lies a curious attraction: Fluffers—a cute, cuddly, but oh-so-smelly creature that’s causing quite the commotion among visitors. Some may say it’s the attraction of the year!
Thunderkick has unveiled Split Happens, the latest addition to its product portfolio that combines a quirky bowling theme with Walking Wilds and respins to provide a unique and compelling gaming experience. The action takes place across a classic 5×3 grid, where winning combinations can be formed both ways to help unlock 3,000x maximum wins.
Amusnet has released its latest video slot, 10 Bulky Fruits. It is not an ordinary fruit slot but a dazzling, energetic and exciting game. This is a 5-reel, 10-fixed paylines video slot that offers vivid gameplay, epic sound effects and a variety of features. Keep an eye out for the Clover Wild Symbol and its great rewards – it appears on the 2nd, 3rd, and 4th reel. The Star and the Dollar are the shiny Scatter symbols boosting the winnings.
It’s beginning to look a lot like Christmas, and Booming Games are getting in the spirit early with the November arrival of their fresh, festive game, Holly Jolly Bonanza 2. ‘Tis the season for snowy slots, and just like Santa Claus himself, Holly Jolly Bonanza 2 delivers in style. This sparkling sequel is a sure-fire Christmas classic, a 5×6 game with cascading reels, introducing new features to the festive game.
How deep do you dare to descend in Yellow Slotmarine by Twin Win Games – the exciting new slot where cash prizes can be accumulated and collected on any base game spin, but three bomb symbols are always lurking to potentially blow players out of the water. Utilising just three reels and one row of symbols, Yellow Slotmarine introduces a completely new mechanic where every character that lands contributes towards a specific cash pot.
Gaming Corps is proud to announce the release of Wet and Wild Beavers. This charming new slot game also marks the debut of the exciting new A-MAZE-CADES™ mechanic. This playful adventure takes players down to the river, where a team of ingenious beavers plot their daring escape by the riverbank. Follow Red Rocket, Old Blue and Yella Fella as they utilise a series of creative bonus features to escape the dam and get their hands on wins of up to 10,000x the player’s stake.
Explore a prosperous underwater world and harness the power of the formidable Greek God of the Sea Poseidon in Stakelogic’s latest release, Trident of Legends. This enchanting aquatic adventure invites players to tap into the awe-inspiring power of the mythical Poseidon as they embark on a quest for fortune. With Poseidon’s legendary Trident in hand, players can trigger enticing bonuses while playing for wins of up to 10,000x their stake.
Play’n GO invites players to join the Wilde family in Wildest Gambit, a globe-trotting 5×3 slot that combines adventure, mystery, and massive win potential with an x20,000 Multiplier. Wildest Gambit unites the legendary Wilde family – Rich, Cat, and Uncle Gerard – in an epic journey across four unique destinations. From the golden sands of Egypt to the dense jungles of South America, players will experience a dynamic blend of Expanding, Sticky, and Multiplier Wilds.
The post Week 47/2024 slot games releases appeared first on European Gaming Industry News.
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