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Crown Reinstated at Sydney Casino

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The NSW Independent Casino Commission has found Crown Sydney suitable to retain its casino licence after nearly three years of intensive remediation.

Chief Commissioner, Philip Crawford, said Crown has come a long way and must now demonstrate its long-term commitment to maintaining suitability.

“The NICC is confident the Crown we deemed suitable today has a strong model to keep operating into the future,” Mr Crawford said.

The NICC’s suitability assessment established that Crown Sydney has fundamentally reformed its business and is operating the casino within the objects of the Act, the requirements of the suitability deed, and in compliance with its regulatory obligations.

In addition to proving it can run the casino lawfully, Crown has remediated its business in other meaningful ways such as building a culture of transparency and accountability across its integrated resort.

“Hard work and transformation aside, the NICC has not forgotten the level of misconduct exposed in 2021 when Crown was found unsuitable,” said Mr Crawford.

“Crown Sydney has ongoing work to reach steady state and it must continue to lift standards and maintain its cultural transformation.

“There is and will always be room for improvement, but Crown is a changed business that is looking toward the future.

“Likewise, the NICC is a changed regulator with enhanced powers, a singular focus on casinos, and a mandate to address the risks of harm.

“This decision is a positive outcome for Crown Sydney, its staff, and the community – who can be sure the NICC will use all of its powers to keep the casino in check.”

In addition to the implementation of hundreds of new internal controls, the Bergin-based reforms have been reflected in a new licence and new regulatory agreement between Crown Sydney, the NSW Government and the NICC.

These agreements include updated settings, such as the removal of fetters to the NICC’s powers, as well as previous compensation trigger clauses that are no longer part of the casino legislation.

Mr Crawford said: “Crown cannot disregard the responsibility and privilege that comes with holding a casino licence. Crown Sydney’s ability to provide a destination hospitality and entertainment venue underpinned by the restricted gaming facility is contingent on its steadfast commitment to continuing suitability, accountability and compliance.”

The post Crown Reinstated at Sydney Casino appeared first on European Gaming Industry News.

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Amusnet Releases Coin Gobbler – Christmas Edition

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Amusnet has unveiled a great seasonal addition to its Online Casino portfolio, Coin Gobbler – Christmas Edition. It features one of the company’s most likeable characters and a new theme that brings joy and a Christmasy mood.

Once again, the distinguished gentleman Oscar and his favourite pet – the golden piggy – are here. This time, they are set within a fun and colourful Christmas theme to put everyone in the right mood for the upcoming winter holiday season while guiding players through the game and helping them gather the precious Bonus coins. Again, the game features a cluster pay method and a 6×6 layout complemented by high-quality graphics and cheerful sound effects.

Apart from the fruity symbols and the combinations they form on the reels, players should also watch for the Golden Coin, which is the Free Spins symbol, and will help them boost their winnings. All Golden Coins are collected in their piggy bank, and the more coins players collect, the higher level they reach and the more Free Spins they get. The most impatient players can also use the Buy Bonus feature to try out the Free Spins as quickly as possible without collecting the necessary number of coins.

Cluster

A unique type of online slot game that eliminates traditional paylines and features cluster pay mechanics, where a minimum number of matching symbols must appear adjacent to each other horizontally or vertically to form a cluster and secure a win.

Progressive Free Spins

The Free Spins have a round progression feature. Besides the slot screen is a Progression bar with five levels – 2×2, 3×3, 4×4, 5×5 and 6×6. Each level indicates the size of the Wild symbol once reached. All Bonus Coin symbols landing anywhere on the reels are collected until the end of the round, with a new level reached for every 4 Bonus Coin symbols collected.

Buy Bonus

When the “Buy Bonus” button is activated, the player is enabled to buy Free Spins.

Gamble

Play the game and multiply your winning through the Gamble feature!

Jackpot Cards

Once the Jackpot Cards bonus game is triggered, impressive Jackpots are revealed!

The post Amusnet Releases Coin Gobbler – Christmas Edition appeared first on European Gaming Industry News.

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Betsson’s Customer Service Team Nominated for Award at the CX Exchange Awards 2024

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Betsson Group’s Customer Service team has been shortlisted for the “Best Customer Experience” at this year’s prestigious CX Exchange Awards 2024.

Melissa Zalbeigi, Director of Customer Service Operations at Betsson Group, said: “We are honoured and excited to be nominated for this award. It’s a privilege to be recognised alongside industry leaders and to compete against such esteemed companies. This nomination is a testament to our team’s dedication to providing exceptional customer service.”

The post Betsson’s Customer Service Team Nominated for Award at the CX Exchange Awards 2024 appeared first on European Gaming Industry News.

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Marcus Boyle to Step Down as Chair of Gambling Commission

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Marcus Boyle has announced his decision to step down as Chair of the Gambling Commission, with his term set to conclude on 31 January 2025.

Over the past three years, he has led the Commission through a period of change in the industry and regulatory landscape.

During his tenure, the Commission reached several key milestones, including the awarding and launch of the fourth National Lottery licence, which has driven funds raised for good causes to exceed £50 billion. He has also overseen the ongoing implementation of the Gambling Act Review and White Paper aimed at reducing gambling harm, as well as the recruitment of a whole new Board of Commissioners.

In April 2024, the Commission published a comprehensive three-year strategy outlining planned advancements through 2027, focusing on transparency and data use. With the strategy now in motion, Marcus leaves the Commission in a strong position and with a clearly defined path forward.

The Board of Commissioners and colleagues at the Gambling Commission have expressed their gratitude for Marcus’s leadership, dedication, and contributions over the past three years, wishing him well for the future.

The Minister for Gambling, Baroness Twycross, said: “The past three years have been very significant for the Commission, as it takes forward measures set out in the Gambling Act Review and the start of the fourth National Lottery licence.

“I am grateful for Marcus’s hard work and commitment to the Gambling Commission and public service over his tenure and wish him the best for his future endeavours.”

The post Marcus Boyle to Step Down as Chair of Gambling Commission appeared first on European Gaming Industry News.

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