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Win Stategy: Product Orientation
Andrei Aleksandrov, MEGAPARTNERS’ CPO, spoke about what a product-oriented approach in the iGaming industry is, answered the question what product issues and challenges he faced when he joined MEGAPARTNERS, and shared the company’s immediate plans and updates in terms of product in 2024.
The product-oriented approach focuses on aligning all aspects of the business with the product’s strategic goals. It takes a holistic view of the entire product lifecycle, from idea to realisation. It emphasises customer needs, market trends, and iterative development.
MEGAPARTNERS chose this approach because it fosters a deep understanding of customer pain points, enables rapid adaptation to market changes, and promotes a culture of continuous improvement. It brings cross-functional teams together to achieve a common goal, ensuring that product development is synchronised with user needs and industry dynamics.
AI will profoundly impact the development of online casinos, improving personalisation, security, and the overall user experience. For example, AI-powered recommendation systems can analyse player behaviour to offer personalised game selection, promotions, or even betting strategies, creating a more individualised and engaging experience.
In addition, AI algorithms can play a significant role in fraud detection and prevention by identifying unusual patterns in user activity and ensuring a safe gaming environment. Moreover, chatbots driven by natural language processing can provide instant customer support, answer queries, and guide players seamlessly.
Retention and product development are inextricably linked, and internal retention is paramount to building a solid product. A robust retention strategy involves understanding user behaviour, analysing data, and continually optimising the product to meet growing expectations of users.
By carefully monitoring user interactions and addressing pain points through product improvements, internal retention efforts help build a loyal user base. A strong product attracts new users and retains existing ones through a continuous and evolving experience. Regular feature updates, personalised content, and targeted promotions based on internal retention information are crucial in driving user engagement and satisfaction.
Plans and updates of MEGAPARTNERS in 2024
We have a lot of changes ahead of us; apart from launching new projects, we have established processes to improve the current ones. Consequently, we are preparing a major update for Betsomnia: we have entirely redesigned our front end, organised a global brand concept, and a new loyalty programme, and are already drafting the layout.
Among other things, we have changed our approach to creating new brands, and all our new brands will be able to compete with the market leaders regarding functionality and visuals. We are also expanding our presence in different geographies and restoring mass traffic purchases of old brands, so that we can confidently say that we are increasing our turnover, workload, and expanding our team.
As part of the team expansion, we are also planning to create our own retention and support departments, and we are already working on developing our own analytical tools to compete with other offers on the market.
Latest News
Paf’s results for 2023
The Nordic gaming company Paf’s annual report for 2023 shows that it has been a good year which means a good sum of Paf funds for society. Paf’s published customer segments show more sustainable revenue in the past year. The Paf board gets a new member.
The Paf Group’s revenue for 2023 increased from €165.7 million to €177.1 million, an increase of 7%. The growth in revenue results in an increase in profit from €44.8 million to €55.1 million, which is a record for Paf.
“We can be happy and proud with the past year. We have gained a larger customer base and the number of active customers has increased by 27%, which explains some of it, but we are also well aware that the temporarily low gaming taxes in Finland have helped the result,” says Christer Fahlstedt, CEO.
Paf’s result is the best result in Paf’s 57-year history and an increase of 23% compared to the previous year. However, gaming taxes in a number of countries will be increased in 2024, which will create different conditions going forward. In Finland, the temporary reduction of the lottery tax has increased from 5% to 12%, in Sweden the gambling tax will increase from 18% to 22%, in Estonia from 5% to 6% and in Latvia from 10% to 12%.
“The trend of increasing gaming taxes will continue, and we expect to see more much-needed demands for increased responsible gaming measures. The changes will result in reduced profitability and many operators will find it more difficult. But Paf is well prepared for the times ahead,” says Christer Fahlstedt.
31.4 million euros in Paf funds
The annual distribution of Paf funds will be €31.4 million. Paf funds are used for the benefit of society, including a number of third sector organisations that work to promote society in social activities, culture, youth work, sports, environmental activities and more.
“It’s undeniably great that Paf is achieving a great result, allowing us to distribute a total of €31.4 million in the form of Paf funds. The employees have done a phenomenal job over the past year, and the Board would like to thank all Paf employees who have made this possible,” says Jan-Mikael von Schantz, Chairman of the Paf Board.
Sustainable entertainment
In 2023, Paf chose to invest heavily in responsible gaming, and the loss limit for all customers was lowered to EUR 17,500 per year. In addition, in spring 2023, Paf introduced a specific loss limit for young players aged 18–19, €1,800 per year. In spring 2024, Paf chose to lower the loss limit for young people aged 20–24. Young people of that age already had a lower loss limit at Paf but it was further reduced from €10,000 to €8,000 per year.
“This is an important continuation of the direction we are striving to take at Paf for our responsible gaming. Now young customers can only gamble with us for sums that are at more sustainable levels and within the framework of the customer segment we have defined ourselves as the green segment,” says Christer Fahlstedt.
Paf’s customer segments 2017–2023
The published table shows the development of gaming in different customer segments from 2017 until 2023. The red segment for customers who have lost more than €30,000 in one year is at zero in recent years, as Paf’s loss limits stop large losses. The white segment shows the number of players who ended the year in profit.
“It is encouraging to see that we have once again increased the green revenues with more sustainable revenues by a full 7.6%. It is possible to change an outdated business model in the industry and we will continue our strive to be a gaming company that provides sustainable entertainment in everyday life,” says Christer Fahlstedt.
The figures for Paf’s customer segments have been reviewed by auditors as part of the audit of the financial statements.
“Our published and open customer segments show what our investments in responsible gaming measures have achieved over the years. The publication gives credibility to our efforts at a level that no other gaming company has been able to show,” says Christer Fahlstedt.
Daniela Forsgård new on the board
Paf gets a new board member when Daniela Forsgård takes a seat on the board. At the same time, Birgitta Eriksson is stepping down after many years on Paf’s board.
“I really want to thank Birgitta for the solid contribution she has made to Paf’s Board over the years.”
“Daniela Forsgård’s merit-based knowledge of finance, combined with the international experience she possesses, will fit in well with the Board. In addition, Daniela has personal experience of Paf as she previously worked at Paf,” says Jan-Mikael von Schantz.
The Paf Board now consists of Chairman Jan-Mikael von Schantz, Board members Gunnar Westerlund, Denise Johansson, Roger Nordlund and Daniela Forsgård.
The post Paf’s results for 2023 appeared first on European Gaming Industry News.
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Play’n GO Music announces release of “Hulkenberg’s Hits” playlist ahead of Monaco Race Weekend
Play’n GO, the world’s leading casino entertainment provider, has today announced the release of the third MoneyGram Haas F1 Team playlist, Hulkenberg’s Hits, a playlist of its driver namesake’s go-to songs on race weekends.
Hulkenberg’s Hits follows the successful releases of both Ayao’s Anthems and the Haas’ Tracklist, and was personally compiled by Hulkenberg himself. Modern pop artists such as The Weeknd and Miley Cyrus feature heavily on the playlist, as the MoneyGram Haas F1 Team driver diverts slightly from the musical preferences of his Team Principal and background team.
Hulkenberg’s playlist consists of over 40 songs and affords MoneyGram Haas F1 Team fans the opportunity to share in the soundtrack that inspires one of their heroes as he prepares to line up in the VF-24 on race weekends.
Ebba Arnred, Chief Marketing Officer and Co-Founder of Play’n GO said: “We’ve been so pleased with the reaction to the MoneyGram Haas F1 Team playlists so far, so we’re ecstatic that Nico Hulkenberg has taken the time to put together his own personal playlist to share with us all. After having the pleasure of meeting Nico in Valletta last week, it’s clear that this playlist really is a reflection of his warm, energetic personality. We wish Nico, and the rest of the MoneyGram Haas F1 Team, every success in Monaco this weekend, in what’s arguably the most iconic race on the calendar.”
Nico Hulkenberg, Driver, MoneyGram Haas F1 Team said: “I’m glad to share this playlist of some of the songs that inspire and entertain me every week, and I hope you enjoy them as much as I do. It’s been a fun experience to put this playlist together, and I hope to have your support this weekend around the streets of Monaco!”
The post Play’n GO Music announces release of “Hulkenberg’s Hits” playlist ahead of Monaco Race Weekend appeared first on European Gaming Industry News.
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ESL FACEIT Group releases documentary detailing the fight for women’s equality in esports and the efforts of the ESL Impact circuit
The ESL FACEIT Group, the world’s largest esports and gaming company, has released “Making an Impact 2023” [available here], a documentary highlighting the work done via ESL Impact toward promoting women’s esports and levelling the playing field—revealing a powerful narrative that shatters barriers, defies stereotypes and fosters an environment that’s representative and inclusive for all.
The documentary follows teams of women competing at ESL Impact live events and Global Finals at DreamHack Dallas and DreamHack Valencia. The esports athletes featured discuss the ups and downs of competition, team dynamics and the pressure to win before a backdrop of toxicity and sexism endemic to esports, including Russel “Twistzz” Van Dulken, Jonathan “EliGE” Jablonowski, Ksenia “vilga” Klyuenkova and Mounira “GooseBreeder” Dobie.
ESL Impact was launched at the beginning of 2022 as part of ESL FACEIT Group’s (EFG) #GGFORALL program. For over two years, it has set a standard for supporting DE&I in Counter-Strike esports by providing women teams, broadcast talent, and support staff additional opportunities to follow their dreams of being a part of the professional esports scene.
Over the past four seasons, the ecosystem has cemented itself as the hold for premier women’s Counter-Strike competition, and created critical pipelines for players and teams to grow – the league has increased participation in women’s esports by 25 percent and empowered women to break into the traditionally male-dominated industry.
Happy to connect you with a member of the ESL Impact team to learn more about what’s revealed in the documentary, the broader issues of toxicity within gaming and the powerful effect the circuit is having on women’s esports.
The post ESL FACEIT Group releases documentary detailing the fight for women’s equality in esports and the efforts of the ESL Impact circuit appeared first on European Gaming Industry News.
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