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Responsible Gambling Tips to Elevate Player Experience
In anticipation of European Safer Gambling Week 2023, SOFTSWISS, a technology company providing comprehensive solutions for the iGaming industry, shares valuable tips on ensuring the best responsible gambling practices.
Responsible gambling holds a special place within SOFTSWISS, harmonising with both licence requirements and its core values. Each licence obtained brings a distinct responsible gambling mandate, complete with specific documentation, guidelines, and directives. Rigorous internal audits demonstrate SOFTSWISS’ commitment beyond compliance, coupled with ongoing employee training for meticulous adherence to stipulations, ensuring an unmatched player experience.
In response to dynamic licence requirements, the multifunctional Anti-Fraud Team at SOFTSWISS, entrusted with diverse responsibilities, including ensuring Responsible Gambling, has crafted its proprietary approach to the issue through in-house research. Since the beginning of the year, the team has processed more than 26K requests encompassing lockout of problematic players, analysing notifications concerning at-risk players and managing player reactivations.
Ilya Nesterov, Anti-Fraud Team Lead, comments: “We are observing a steady increase in the number of players under monitoring, driven by our expanded analysis of information, indicators, and metrics. Our team is paying more attention to vulnerable groups of players, implementing dedicated monitoring segments, differentiated by factors such as age, duration and time of activity, day or night.”
Being a technology company specialising in iGaming software, SOFTSWISS is crafting an automatic tool to monitor players for suspicious behaviours and evaluate the associated risk levels, leveraging the full spectrum of available metrics and indicators.
SOFTSWISS’ diligent efforts to enhance responsible gambling practices are guided by the following principles:
- Knowledge Power: SOFTSWISS fortifies its dedicated team through rigorous and comprehensive training programs, cultivating them into fervent advocates for responsible gambling. This approach ensures not only proficiency but also instils a profound understanding of the paramount significance of player safety within the iGaming industry.
 - Player Empowerment: Players are provided with a suite of tools, including options to set deposit limits, session durations, and self-exclusion measures. The emphasis is on educating players about the availability and functionality of these tools, ultimately empowering them to regain control over their gaming experience.
 - Analytics and Alerts: SOFTSWISS experts continuously develop cutting-edge data analytics tools to monitor player behaviour, detect unusual patterns, and promptly address red flags, contributing to a safer gambling environment.
 - Quarterly Analysis: The Anti-Fraud Team delves into the data showing a consistent upward trend in responsible gambling requests. This indicates the need for evolving tools and methods to address challenges effectively.
 - Operator and Customer-Centric Procedures: Educating operators and prioritising customer well-being establishes a win-win scenario for all stakeholders, culminating in an exceptional player experience and fostering business growth.
 - Regular Check-Ups: Periodic audits and assessments keep responsible gambling policies sharp and effective.
 - Open Dialogues: Maintaining open channels of communication with departments, managers, and operators creates a partnership focused on safer gambling.
 
The SOFTSWISS Managed Services team is gearing up for the upcoming SiGMA Europe 2023, scheduled to be held in Malta from 14 to 16 November. The team is actively preparing for the meetings with partners and potential clients at stand 2129.
About SOFTSWISS
SOFTSWISS is an international iGaming company supplying ISO 27001-certified software solutions for managing gambling operations. The expert team, which counts 1,700 employees, is based in Malta, Poland, Georgia, and Belarus. SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a Bitcoin-optimised online casino solution.
																	
																															Latest News
Sportradar Announces Close of Acquisition of IMG ARENA and Its Strategic Portfolio of Global Sports Betting Rights
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Acquisition to Accelerate Revenue, Adjusted EBITDA, and Free Cash Flow Growth and will be Accretive to Adjusted EBITDA Margins and Free Cash Flow Conversion
Sportradar Group AG today announced it has completed its acquisition of IMG ARENA and its global sports betting rights portfolio from Endeavor Group Holdings, Inc. and OB Global Holdings, LLC. The closing marks a milestone in Sportradar’s growth strategy, further strengthening and differentiating its position as a leading technology and content provider in the most bet upon global sports, including soccer, tennis and basketball.
The acquired portfolio encompasses strategic relationships with more than 70 rightsholders, delivering approximately 38,000 official data events and 29,000 streaming events across 14 global sports on six continents. With this, Sportradar sports coverage totals more than 1 million matches annually.
The acquisition enhances the Company’s content distribution and will further fuel product development. Sportradar expects to seamlessly integrate and monetize these rights across its highly scalable technology platform and client network.
Given the unique transaction structure, the acquisition is expected to be accretive to Sportradar’s adjusted EBITDA margins and free cash flow conversion while accelerating the Company’s robust revenue, adjusted EBITDA, and free cash flow growth. Sportradar is not required to provide any financial consideration as part of the acquisition. Instead, the deal includes total financial consideration to Sportradar of $225 million comprised of approximately $122 million in cash prepayments by the seller to certain sports rightsholders and approximately $103 million to Sportradar. The payments to Sportradar, which are subject to customary purchase price adjustments, will be made over a two-year period.
Carsten Koerl, Chief Executive Officer of Sportradar, stated: “We are pleased to complete the acquisition of IMG ARENA. This marks a significant milestone for Sportradar expanding our access to premium sports content that strengthens and complements our already robust global portfolio and capabilities. With this, we are uniquely positioned to deliver even more immersive, data rich experiences to our clients, partners and fans around the world while accelerating innovation at scale across the global sports ecosystem.”
The post Sportradar Announces Close of Acquisition of IMG ARENA and Its Strategic Portfolio of Global Sports Betting Rights appeared first on European Gaming Industry News.
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Slotegrator & Gamblers Connect enter a new partnership
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Gamblers Connect, a leading iGaming media & affiliate website connecting operators, providers, and players across the global industry, is proud to announce its latest strategic partnership with one of the most respected names in iGaming technology, Slotegrator.
Founded in 2012, Slotegrator has become a cornerstone of the iGaming B2B landscape, empowering hundreds of successful online casinos and sportsbooks with a complete suite of advanced software solutions. From its Turnkey Casino Platform and APIgrator Game Integration module to its Telegram Casino and Moneygrator payment gateway, Slotegrator has continuously set the standard for innovation, flexibility, and compliance.
This partnership marks a major step in Gamblers Connect’s evolution from a trusted affiliate platform into a full-scale media and B2B hub, one that not only connects audiences with the world’s top operators but also shines a light on the technological engines driving the industry forward.
Through this collaboration, Gamblers Connect will highlight Slotegrator’s market-leading solutions across its media channels, showcasing how their technology simplifies market entry, accelerates growth, and ensures regulatory compliance in emerging and established jurisdictions alike.
Slotegrator’s expertise in areas such as crypto casino infrastructure, white-label platforms, and licensing advisory perfectly aligns with Gamblers Connect’s mission to connect the entire ecosystem, from software innovators to decision-makers seeking trusted, efficient, and future-ready solutions.
Together, the two companies will continue to emphasise values that have defined their success: responsibility, transparency, and innovation.
Ataur Rosul Abeer, Sales Supervisor at Slotegrator, commented: “We’re excited to collaborate with top-tier partners to showcase our latest innovations and deliver even more engaging experiences to the global iGaming community.”
Gjorgje Ristikj, Founder & CEO of Gamblers Connect, added: “Partnering with Slotegrator represents more than just a collaboration, it’s a strategic alignment of vision. Both our teams share the same goal of improving and Connecting the iGaming industry through quality, integrity, and technology. We’re proud to stand alongside such a respected name as we continue expanding Gamblers Connect’s media and B2B reach worldwide.”
The post Slotegrator & Gamblers Connect enter a new partnership appeared first on European Gaming Industry News.
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QTech Games maintains its gold standard with KingMidas Games
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Emerging-markets leader broadens its eclectic gaming suite with fresh content from an emerging force in the sector
QTech Games, the leading game aggregator for emerging markets, has continued to build the momentum in its premium pipeline, thanks to its latest deal with prominent igaming supplier KingMidas Games in a move set to power the studio’s aggressive international expansion strategy.
Through this partnership, more than 100 KingMidas Games titles—spanning its signature Classics, Next-Gen, Slots, and other top-performing genres—are now available to new operator partners via QTech’s definitive aggregator platform for emerging markets.
KingMidas Games is becoming known for its “next-generation content” which serves as a cornerstone of its gaming suite. Its diverse portfolio includes Cards, Chips, Classics, Dice, IP Content, Lottery, Roulette, Slots, and Virtual Experiences – and is defined by radical thinking and engaging game mechanics, as exemplified by high-speed go-kart races, animal obstacle courses, or survival-style gameplay.
This deal organically widens KingMidas Games’ international footprint, unlocking untapped jurisdictions for diversified growth from Asia to Africa and Eastern Europe to Latin America, where the supplier has made strong recent strides together with QTech Games.
Philip Doftvik, QTech Games’ CEO, said: “We’re committed to rolling out first-class content that drives revenue for our partners. So, this deal with KingMidas Games extends our impressive sequential pipeline into 2025. Operators are always looking for fresh and engaging titles that truly stand out, and KingMidas Games is thriving against the backdrop of a homogenised marketplace. Like us, KingMidas is dedicated to delivering experiences that combine creativity, tech, and cultural relevance to meet evolving localised player expectations and drive new revenue streams for our growing group of worldwide operators.”
Sean Auret, Global Head of KingMidas Games, added: “We are thrilled to further collaborate with QTech, one of the industry’s leading aggregators renowned for connecting high-quality content with dynamic markets. This partnership amplifies KingMidas Games’ reach across key emerging territories and marks another exciting step in our mission to deliver next-generation gaming experiences to a truly global audience.”
The post QTech Games maintains its gold standard with KingMidas Games appeared first on European Gaming Industry News.
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