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SOFTSWISS Helps Operators Retain EUR 9m+ in H1 2023

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SOFTSWISS, a forward-thinking tech company specialising in iGaming software development, is continuously increasing its efficiency to meet the evolving challenges of its clients. According to the reports, in H1 2023, clients saved over 9.2 million euro with the assistance of the Anti-Fraud team within SOFTSWISS Managed Services, representing a 23% increase compared to the first half of the previous year.  

In H1 2023, the Anti-Fraud team processed more than 60,000 operator requests, which aligns with the grand total from the previous year. These requests encompassed a wide range of issues, including player checks and suspicious activity notifications. Notably, almost 70% of all fraud detected by the Anti-Fraud team was related to bonus abuse, with another 10% attributed to money laundering. The remaining cases included chargeback, payment system abuse and other types of fraudulent activity.

Ilya Nesterov, Anti-Fraud Team Lead, comments: “The team has successfully resolved more than 100 player complaints placed with regulators or industry forums. Leveraging our extensive expertise, we carefully examine each problematic situation, offering operators thoughtful consultations on how to resolve issues without escalation. This mechanism, coupled with the responsible attitude by operators, resulted in a notable 36% decrease in the number of complaints placed in H1 2023.

By effectively solving disputes and complaints, we were able to help SOFTSWISS clients save 173,000 euro. This reflects our commitment to providing top-notch service and ensuring our clients’ success in the iGaming industry.”

The Dedicated Anti-Fraud Support is a vital component of SOFTSWISS Managed Services – a comprehensive solution, tailored to contribute to the growth of iGaming brands. Offering such essential services like First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management, SOFTSWISS Managed Services serve as a seamless connection between operators and their players, streamlining casino operations and ensuring a smooth gaming experience.

Over 200 casino brands have already experienced the benefits of Managed Services and become SOFTSWISS loyal clients. The recent triumph in the Customer Service Support of the Year nomination at the Malta’s Gaming Excellence Awards in July 2023 is a resounding confirmation of the high recognition Managed Services have garnered in the industry. 

 

About SOFTSWISS 

SOFTSWISS is an international iGaming company supplying ISO 27001-certified software solutions for managing gambling operations. The expert team, which counts 1,400 employees, is based in Malta, Poland, Georgia, and Belarus.  SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Top live game show with multiplied thrills on the wheel

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SA Gaming has launched a game show: Carnival Treasure!

Carnival Treasure is a spectacular live game show where the game itself is a fast-paced and exciting money wheel game designed to bring players thrilling experiences. To win, players have to predict correctly which numbered segment the wheel flapper will land.

SA Gaming’s Carnival Treasure consists of numbered segments and bonus segments. All 52 numbered segments pay the number (1, 2, 4, 7, 18 and 40) on the segment. When the flapper lands on one of the two bonus segments, “2x” or “10x”, there will be a bonus spin and the winnings will be multiplied accordingly. Bonus spins continue as long as the flapper lands on a bonus segment, allowing a maximum payout of 10,000x!

To enhance interactivity, Chat Room is now available at Carnival Treasure! Players can chat with the host and other online players in it. With the “Gifts” function, players can tip the hosts to show their appreciation and get real-time reactions from them! The chat room is certainly the tool to add fun and engagement to any game!

The post Top live game show with multiplied thrills on the wheel appeared first on European Gaming Industry News.

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Party the Night Away in BGaming’s Fiesta Clusters

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Rapidly expanding content provider takes a trip to Mexico with its vibrant new title, Fiesta Clusters

Popular iGaming content provider BGaming brings the party to the reels with the release of its latest slot, Fiesta Clusters.

This vibrant, highly volatile slice of action combines the celebratory spirit of Cinco de Mayo with the expressive artistry of Día de los Muertos, delivering vibrant thrills for players and a seasonal spike potential for operators around Halloween.

The game uses a cluster pays mechanic, with refilling reels and multipliers up to x256, designed to create explosive winning sequences. These features are also on display in the Free Spins bonus. The game’s colourful visuals, combined with its action-packed gameplay sequences, make it a perfect option for mobile players and streamers.

Fiesta Clusters pulls players in with its festive design that performs beautifully across all devices and operating systems. Players can also skip the queue or enhance their chances of triggering a bonus using the Buy Bonus and Chance x2 features.

Being a BGaming slot, Fiesta Clusters is also packed with winning potential. Players can land a maximum win of 5,000x their stake, with the slot boasting an RTP of 97%.

Alex Baliukonis, Game Design Team Lead at BGaming, said, “Cinco de Mayo and Día de los Muertos are always extremely popular themes with slot players, so we decided to bring the two together for a giant Mexican-themed fiesta around Halloween.

Not only does Fiesta Clusters perfectly capture the spirit of these holidays with its visuals, but it also recreates their excitement with its thrilling Bonus features and gameplay.”

The post Party the Night Away in BGaming’s Fiesta Clusters appeared first on European Gaming Industry News.

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Big Time Gaming drops big scares in Castle of Terror II

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Provider’s bone-chilling slot is back for a second instalment and with bigger bonuses, bigger frights and even bigger wins

Think you are brave enough to return to the Castle of Terror? This lab experiment-horror sequel from Big Time Gaming is a bone-chilling adventure packed with electrifying features designed to give you the fright of your life.

This is a slot where players find themselves in a spooky lab where they must brace themselves for Bonus Respins that are triggered by landing Scatters. When they drop, they awaken monstrous reels with different Bonuses coming into play depending on where the Scatter lands.

This includes:

Brains – extra Brains land on the reels.

Alive – A random Win Multiplier is applied to all wins.

Shock – Wilds reveal Random Multipliers.

Monster – A random symbol becomes Wild on reels two to five

Horror – A random reel will be filled with Wilds.

If one or more Scatters appear during the Bonus Respin, the lab erupts into chaos, triggering 10 Free Spins for a spine-tingling time. But if two or three Scatters drop, the experiment escalates with another 10 Free Spins awarded.

During Free Spins, the Win Multiplier begins at 1x but mutates after every winning spin, amplifying rewards with each electrifying jolt. Free Spins also come infused with Bonuses, which collide to make each round terrifying and thrilling.

Depending on which reels the triggering Scatters landed, players might find that the machine gun surges again, granting four Extra Spins plus two more for each additional Scatter beyond the second.

For those who dare to take control, the Bonus Buy feature lets players pull the lever instantly. For 100x the stake, charge up 10 Free Spins with two bonuses, or for 300x, unleash 10 Enhanced Free Spins with three bonuses.

With Castle of Terror II, players get to step into the lab but must brace themselves… their creation may be more powerful than they ever imagined.

Nik Robinson, CEO at Big Time Gaming, said: “Castle of Terror II is a terrifying slot that’s not for the faint-hearted. Players find themselves in a spooky lab where creepy experiments take place, but if they can hold their nerve, there are plenty of bonus features to discover.”

“The action starts with the Bonus Respins and the various features that can play out across the reels. But the real experimental stuff happens in the Free Spins, where bonuses collide and big wins can emerge from the chaos.”

“Castle of Terror II really does put players on the edge of their seats with heart-stopping action and plenty of unexpected jump scares. Think you have what it takes to enter the Castle of Terror for the second time? There’s only one way to find out.”

The post Big Time Gaming drops big scares in Castle of Terror II appeared first on European Gaming Industry News.

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