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Exclusive Q&A with Hampus Eriksson, Chief Product Officer/PressEnter Group

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Operators understand the need to offer more than just a wide selection of slots and generous bonuses in order to deliver a player experience that blows their rivals out of the water. But what are players really looking for, and what are operators doing to ensure they not only meet but exceed these expectations?

Hampus Eriksson, Chief Product Officer at PressEnter Group, says that ultimately it is about putting the player first and that is exactly what the operator is doing to drive brand awareness and strengthen loyalty and retention across its portfolio of brands. But just how far beyond gambling do casinos need to go and are players still ultimately motivated by the slots and table games stocked in the casino lobby?

We put this question – and more – to Eriksson below:

 

To deliver the best player experience, is it right to say that casinos must now go beyond just gambling in the proposition they offer? Why? 

While I don’t fully agree with that statement, there is certainly a growing demographic and type of player that is looking for additional entertainment elements in their online gameplay. This includes enjoying “on top of content” gamification features or seeking more social elements embedded into the overall experience. However, a large group of players still play for the entertainment and thrill that core products such as slots, table games and live dealer already provide.

 

What areas of the casino does this impact – bonusing, payments, loyalty? Can you give examples of how? 

It comes down to getting the basics right. We know that our players are looking for entertainment and we know we have the games they enjoy. Our core focus has always been people/players first, from our corporate culture to our consumer brands. So we focus on simplifying the player experience and journey we provide. This means a simple registration process, seamless cashier experience and relevant bonusing where appropriate. The core product is always central and we want our players to never be more than one click away from that regardless of where they are on our sites and applications. This player-first approach is what separates us from our competitors.

 

What is PressEnter doing to provide this experience to its players? What challenges have you faced and how have they been overcome? 

We all experience world-leading digital products and smart solutions everyday, be they within the gambling space or outside of it in our day-to-day lives. We take these learnings from outside of our industry and try to implement them within our products to simplify and improve the experience for our users.

In regards to “on top of content” experiences, the major challenge for many is that they end up over-engineering these solutions and the product becomes unnecessarily complicated. Instead, we introduce elements that the team have enjoyed during internal testing so they are proven to some extent.

Our very popular “Ultra Charge” feature at UltraCasino – which awards personalised bonuses each day – or our “Most Wanted Challenge” at RapidCasino are both good examples of very straight forward and easy to understand features that add that little extra element of competition or challenge for our users.

 

What are the upsides to offering a casino experience that goes beyond gambling? Does it lead to higher levels of engagement/loyalty? Why? 

We absolutely see higher levels of engagement. However, whilst many players actively seek these added elements to their entertainment, there are just as many who simply appreciate it as an added value to their gambling session. Moreover, it comes down to the fact that an overall positive experience translates into loyalty. We have found that offering simple-to-understand bonus elements boosts the great engagement and loyalty we already see from our players.

 

How do you make sure you understand your customer and what they are looking for in an online casino experience? 

At PressEnter we have a great deal of experience and knowledge within the organisation, and this makes it easy for us to relate to our users. We don’t need to over-complicate and wait for too many A, B and C tests to come back with enough data to tell us what we already know. We know what we like ourselves and we are not afraid to try things out. If it gets good traction with our users, we continue to invest and further develop that feature. If not, we trash it and try something else that we think our players will enjoy.

 

How do you see customer expectations changing over the coming months and years? Will gambling become secondary to other aspects of playing online casino? 

The spectrum of player preferences is constantly widening and for some segments, this takes quite a deep dive in terms of expectations. Casinos that choose to specialise in these new, speciality preferences will probably attract the majority of users from that specific group of players to their sites. However, looking at the core and majority of users, I think the added and surrounding elements –  be it gamification or social gaming aspects –  will remain complementary and the gambling element will continue to be the core entertainment experience for most.

 

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Podium’s Racing Data to Power Dabble’s Social-led Betting Service in the UK

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Podium, a leading global provider of trusted sports content and data solutions, is working with Dabble to help bring its socially driven betting experience to UK audiences.

Dabble combines traditional betting functionality with a social media-style interface to offer the next generation of racing fans a more interactive way to connect and share. The app-based platform is integrated with Betmakers technology, with all UK horse and greyhound racing data delivered by Podium.

Ian Houghton, Commercial Director at Podium says: “At Podium, we are always excited when we see innovation in the industry, so we are delighted to play a part of Dabble’s expansion into the UK market, particularly at a time when the racing industry needs to retain a younger audience. We look forward to exploring how Podium’s services can continue to support Dabble’s global ambitions.”

The collaboration, which has been in place since the summer, marks an evolution in how racing data is used and experienced, with Podium delivering UK racing content via Betmakers technology to help power Dabble’s social platform.

Tom Rundle, CEO of Dabble, says: “Dabble’s move into the UK is a natural fit. We’re a challenger brand with an exciting product that we built ourselves from scratch. We’re already seeing that resonate with the UK audience. Yes, you can get a bet on, but essentially, we are placing ourselves as being community driven. We’re creating a richer experience at every touch point.”

The UK is Dabble’s third international market, following rapid growth after launching in its native Australia.

The post Podium’s Racing Data to Power Dabble’s Social-led Betting Service in the UK appeared first on European Gaming Industry News.

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Football Stats Startup Challenges Multi-Million Company With Free Publication Of Blueprints

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A little company from Poland does something very odd for the competitive market — and thinks that one man’s dream can ignite a revolution in how we treat amateur football.

Prawn, the fresh startup from Eastern Europe with the international team, has announced its first hardware solution for recording football matches. But it is not on the shelf of the local store and does not pop out on the web page as an annoying ad. The users can literally obtain blueprints free of charge and craft it themselves.

Such an unusual decision is aimed at challenging the market that has been ignored and omitted by the big sports tech companies for years or even decades. Amateur football is miles and generations behind the professionals in the way players can assess their performance and improve — that is what Prawn dared to change.

They have already entered the market with the PrawnApp[a] that provides analytics for amateurs who record their match performance and upload the video. Powered by an AI, this system gives some key figures — goals, passes, dribbling attempts etc. — and, which is important, some tips for improvement. The service can be also used as a platform for creating highlights thanks to its ability to combine footage from different angles. The app is easy to try: each user is granted one month free of charge.

In this field Prawn faces some obvious competition. Other companies have released their own vision of prone holders for recording matches which is not much of a difference in functionality to what the Polish startup gives away for free on their Instagram page for following and tagging a friend. But there is a difference — the price tag.

Prawn developers, passionate football players and fans themselves, know exactly what the amateur footballers want — affordable tech for capturing their games and great service for analytics and improvement. That is exactly what PRAWNER[b] (that is how the phone holder is labeled) and PrawnApp are about.

The company has already proven that its ideas resonate with the players and sports industry: the initiative to create a global map of available pitches was mentioned 152 times in U.S., European and even Indian media, and their web page was visited by thousands of people within a couple of weeks. The Polish startup promotes its vision with a simple principle: those who love football and want to be better at it should not pay more, but play more.

The post Football Stats Startup Challenges Multi-Million Company With Free Publication Of Blueprints appeared first on European Gaming Industry News.

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Endorphina Goes Viral With Baywatch-inspired SBC Lisbon Posters

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The leading slot game provider, Endorphina, continues to make waves in the iGaming industry, announcing its presence at the highly anticipated SBC Lisbon with a big splash. From September 16-18, Endorphina’s stand, number B590, will bring the ultimate beach escape at the Feira Internacional de Lisboa & Meo Arena. 

To further tease its presence at the upcoming beach-themed booth at SBC Summit Lisbon, Endorphina created a campaign inspired by the popular TV show Baywatch. The company organized a special photoshoot with its employees dressed as lifeguards patrolling the beaches of Lisbon. In addition, Endorphina designed special posters that play with the aesthetics of 80s and 90s posters and VHS tapes. 

This announcement from Endorphina immediately captured the attention of the iGaming world, with the posts receiving 5x more engagement than usual on LinkedIn. The photoshoot featured employees from various departments, including Kirill Miroshnichenko, CCO; Irina Veselkova, Marketing Strategy Coordinator; Dejan Vranjanin, Head of Account Development; Mihail Cojocaru, Team Lead Client Success Management; Marie Eliseeva, Account Manager; and Svetlana MD Masud, Partnership Manager. 

This campaign teases Endorphina’s booth at SBC Summit Lisbon, which will be themed to bring the ultimate beach paradise straight to Portugal. The company promises unique activities and a memorable experience for visitors, inviting them to visit booth B590, meet the Endorphina team, and immerse themselves in the beach-themed atmosphere.

The post Endorphina Goes Viral With Baywatch-inspired SBC Lisbon Posters appeared first on European Gaming Industry News.

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