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Exclusive Q&A with Robert Chvatal, Chief Executive Officer at SAZKA Group

Published

4 years ago

September 2, 2021

Reading Time: 4 minutes

As CEO of European gaming giant SAZKA Group, Robert Chvátal knows more than most how the COVID-19 pandemic has impacted the industry over the last 18 months. But whilst lockdowns in a number of its markets have taken their toll on the group’s retail offering, he is bullish about the long-term prospects. In an exclusive interview for European Gaming, he revealed how the use of technology and a customer-centric approach is driving online growth and allowing operators to provide a safer gaming environment.

Holiday season is often a time for rest and reflection. How do you look back on the last few months and what challenges did it pose for SAZKA Group?

I’m pleased to say that we have managed to remain resilient in what has been an unpredictable period with often disruptive trading conditions. As people will know, 80% of our EBIT is generated through lottery-style games. Clearly lock-downs have had an impact on our operations, with retail in Italy and Greece in particular taking a hit. And yet our strategic focus on online channels paid off. I think the growth of digital sales during the pandemic is very supportive for our future development too. 30 per cent of GGR for our Czech business in 2020 came online and that continues to grow. In Greece, OPAP recently launched a digital entertainment hub and has seen really good take-up of online lottery sales, despite starting from a low base. Retail remains important. Picking it up and rejuvenating it in the coming months is a priority, but online is a rising star providing us with real guidance too.

Across the industry we’ve seen witnesses the introduction of a wave of new products and a freshening up of old ones. What part has SAZKA Group played in this?

With more and more customers heading online, as well as potential new ones sat in front of their computer and phone screens, it was imperative that we kept our product offering up-to-date and relevant. All our operator companies introduced new content suitable for their jurisdictions. Needless to say, we also introduced new lottery draws too. Hand in glove with this went customer engagement plans that allowed us to showcase the full product portfolio and content diversity that is so important these days. We also saw the roll-out of customer loyalty programs that rewarded our regular players, be they in-store or online. This helped to really personalise our interaction at a time when we were all distancing ourselves from one another as a society. The results to date have been very encouraging.

How has the pandemic changed the way that you approach marketing, particularly when it comes to players who have moved online and those new ones who are joining them?

Interestingly, we are gaining real traction with event-based jackpots with specific themes. Friday the 13th has become a real tradition for us, as many people will now know. There are some key dates when players like to try their luck such as Black Friday top. With millions of people online looking for a bargain, it is a date that resonates in some of our markets. We are often able to collect much higher wagers on these special dates because we’re able to market them better. Clearly customer loyalty takes on a new meaning online too. Traditionally, retail has been an anonymous experience with people going to a newsagent or a kiosk to buy a lottery slip. That suits some people and that’s fine, but it doesn’t allow us to capture anonymised information on consumer trends. Online obviously requires people to register and be verified, allowing us to ensure the are safer from a responsible gaming point of view, which is crucial.

What part is technology playing in providing a better player experience?

We are really making the most of big data, joining the dots between lottery and those who play other games. It has a huge benefit online. But retail loyalty is equally important for us. That’s why we offered virtual loyalty cards, where players register online with a mobile number. This then allows us to identify them as a unique player. We also have a proposition in retail loyalty called Wheel of Fortune where participants benefit by being offered a second chance within 24 hours of their retail purchase, for example. People are embracing it because they see the benefits of what is being offered. There is nothing worse than being bombarded with products and services in which you have no interest. Harnessing big data and processing it thoughtfully allows technology to tailor our offering. That has never been more important in a world full of distractions. We also see technology as a vital means of protecting players, more of which is below.

Player protection and the need for safer betting and gaming environments are rarely out of the headlines these days. How is the lottery sector and SAZKA Group in particular dealing with the challenges these concerns present?

SAZKA Group is committed to responsible gaming. It always has and always will be a central plank of our proposition as a business. All of our operator companies are part of European Lotteries, so there’s a strict and supervised responsible gaming certification mechanism. In some respects, we’re fortunate. In lottery wins are infrequent, compared to games with higher probability and higher frequency. The risk of excessive or problem gaming is small as a result. But there is clearly no room for complacency. Some of our companies run sports and casino betting too, of course, and put significant resources into ensuring customers are supported. We let them know about setting time and spending limits and the advantages of taking frequent breaks. We also educate our employees and store partners in responsible gaming training, so that they can apply the relevant standards and principles. At the end of the day, this should be an enjoyable and playful experience for our customers – and we need to play a central role in maintaining that.

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Game On! Win Acer’s New RTX 50 Series Laptop + PC Game Pass

Published

1 day ago

June 20, 2025

George Miller

Reading Time: 3 minutes

Acer UK Levels Up the Game: Win a Brand-New NVIDIA GeForce RTX 50 Series Gaming Laptop and Unleash Hundreds of Titles with Included PC Game Pass!

Acer UK is thrilled to announce an electrifying competition giving gamers the chance to win a state-of-the-art Predator or Nitro laptop, powered by the brand-new NVIDIA GeForce RTX 50 Series GPUs! This grand giveaway celebrates the highly anticipated arrival of Acer’s latest gaming powerhouses and highlights the incredible value of PC Game Pass, now included with all new Nitro and Predator devices.

Enter the Competition Here: gleam.io/PQDpw/50-series-laptop-and-pc-game-pass-competition

The gaming landscape is constantly evolving, and Acer is at the forefront, delivering cutting-edge technology designed to immerse players in unparalleled virtual worlds. The new Predator Helios Neo 16 AI laptop, featuring the formidable NVIDIA GeForce RTX 50 Series GPUs, is now available at leading retailers including Amazon, Box, and Currys. For those seeking even more power, Acer’s official store is now stocking models with the groundbreaking RTX 5070 Ti and RTX 5080, offering next-generation performance and AI capabilities for the most demanding games and creative tasks.

But the excitement doesn’t stop there. Every new Nitro and Predator device now comes with PC Game Pass included, ensuring that gamers have immediate access to a vast library of hundreds of high-quality titles from the moment they unbox their new machine. No more waiting, no more separate purchases – just plug in and play!

To amplify the buzz, this competition will be supported by renowned gaming influencers Two Angry Gamers and Frankie Ward. Their extensive reach and passionate communities will help spread the word, giving more gamers the chance to win and experience Acer’s cutting-edge hardware paired with an incredible game library.

“We are incredibly excited to bring the power of the NVIDIA GeForce RTX 50 Series to our Predator and Nitro laptop lines,” says Mike Newson, Gaming Notebook Business Manager at Acer UK. “These new machines, especially the Predator Helios 18 AI and the Predator Triton 14 AI, represent a significant leap in gaming performance and AI integration. By bundling PC Game Pass and collaborating with beloved gaming personalities like Two Angry Gamers and Frankie Ward, we’re not just offering powerful hardware; we’re providing an instant gateway to an endless world of gaming entertainment and ensuring our message reaches the heart of the gaming community. It’s about delivering the complete, immersive experience our users deserve.”

PC Game Pass: Your Ultimate Gaming Library Just Got Bigger!

Microsoft’s PC Game Pass continues to grow, offering an incredible selection of games for every taste. Recent exciting additions that gamers can dive into include:

FBC: Firebreak – A cooperative first-person shooter available day one on Game Pass!
Rematch – A thrilling third-person, team-based football game.
Warcraft I: Remastered, Warcraft II: Remastered, and Warcraft III: Reforged – Relive the epic beginnings of the legendary Warcraft universe.
Call of Duty: WWII – Experience intense historical combat.
Looking ahead, July brings even more to the service with Little Nightmares II and Rise of the Tomb Raider returning to the library.

With new titles added regularly, PC Game Pass ensures there’s always something fresh and exciting to explore on your new Acer gaming laptop.

Don’t miss your chance to win the ultimate gaming upgrade! Enter the competition today and prepare to experience gaming like never before with Acer’s new NVIDIA GeForce RTX 50 Series laptops and PC Game Pass.

Availability: The new Predator Helios Neo 16 AI laptop with NVIDIA GeForce RTX 50 Series is available now at Amazon, Box, and Currys. Models featuring the RTX 5070 Ti and RTX 5080 are available directly from the Acer Store.

Social Media: #Acer #Predator #Nitro #RTX50Series #PCGamePass #GamingLaptop #Competition #Giveaway #TwoAngryGamers #FrankieWard

The post Game On! Win Acer’s New RTX 50 Series Laptop + PC Game Pass appeared first on European Gaming Industry News.

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iGB L!VE confirm London iGaming Week program

Published

1 day ago

June 20, 2025

George Miller

Reading Time: 2 minutes

Clarion Gaming has announced details of London iGaming Week, a program of immersive curated events, seminars and parties centred around iGB L!VE and taking place at iconic London venues.

Confirming the programme, Naomi Barton, Global Portfolio Director responsible for iGB L!VE said: “London iGaming Week is an amazing opportunity for the global iGaming industry to come together for a week of connection, innovation, and celebration.

“Running 1 July – 4 July it features social events such as the iGB Affiliate Awards, the EGR B2B Awards, Welcome Drinks in Canary Wharf, and the Legends by Fire and ICE celebration.

“It also includes unique opportunities to network and learn at the iGB Start-Up Accelerator, the Affiliate and Operator Mixer and Technology in Gaming, the inaugural conference for senior technology professionals sponsored by Pretty Technical on Tuesday 1 July.

She added: “An initiative that we are extremely excited about is our deeper partnership with LatAm Media Group which will see us stage the first ever London LMG Futbol Experience. Taking place on Friday 4th July, the live-streamed 6-a-side football tournament will be played on a state-of-the-art 5G pitch with games officiated by fully qualified referees.

“Delivering a mixture of competition and camaraderie it’s a fantastic milestone which will build on iGB L!VE’s reputation for running the most popular business, networking and social iGaming events of the year.”

London iGaming Week represents a high profile addition to what will be the biggest edition of iGB L!VE on record. The first show to take place in London following its relocation from Amsterdam it will provide attendees with access to over 22,000sqm of product innovation and inspiration.

Connecting igaming operators, affiliates, tech vendors and game providers, iGB L!VE will welcome a projected 15,000 iGaming and affiliate pioneers helping businesses throughout the ecosystem to navigate the iGaming landscape, provide networking opportunities, showcase cutting-edge innovations and share crucial market knowledge.

For more information and to register for iGB L!VE, 2 – 3 JULY 2025, ExCeL London: igblive.com

The post iGB L!VE confirm London iGaming Week program appeared first on European Gaming Industry News.

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Female Protea Team for the Counter Strike 2 esports title to do battle against Namibia – AEC25

Published

1 day ago

June 20, 2025

George Miller

Reading Time: < 1 minute

Mind Sports South Africa’s Protea Female CS2 team, led by captain Jess Greeff and featuring Avonique van Rooyen, dominated IESF’s AEC24, and emerged undefeated, and punched their ticket to the world stage. The female Protea Team for the Counter Strike 2 Esports Title are trailblazers in female esports and are already making their mark internationally.

To qualify for IESF’s World Esports Championships 2025 (WEC25), South Africa’s Female Protea Team for the Counter Strike 2 Esports Title will be taking on Namibia at15H00 on 21 June 2025.

South Africa’s Female Protea Team for the Counter Strike 2 Esports Title has never lost to Namibia, and both MSSA and the team are confident that the result will be the same as all previous encounters.

The team has shown a few changes from 2024. Jessica Greeff remains the captain, and Avonique van Rooyen and Megan van der Westhuizen too stay on the team with their vast international experience. The two new additions are Kiera McCullum and Kalee Ludick who further add to the team.

MSSA is of the belief that the 2025 Female Protea Team for the Counter Strike 2 Esports Title is the strongest female Counter Strike 2 team to ever represent South Africa.

The full team to represent South Africa at15H00 on 21 June 2025 is:

Name	Club	Nick	Province
Jessica Eleez Greeff (Capt.)	ZAG Academy	heartjess	KwaZulu Natal
Avonique van Rooyen	ZAG Academy	avo	Gauteng
Kiera McCallum	ZAG Academy	queen	KwaZulu Natal
Megan van der Westhuizen	ZAG Academy	m3gz	Gauteng
Kalee Ludick	ZAG Academy	creative	Gauteng