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Exclusive Q&A with Simon Westbury, Chief Business Officer at Digitain
- Let us begin with a quick introduction about yourself. Our readers love to hear top technocrats talking about themselves.
Professionally, I’ve first got involved in iGaming in 2008 when I was responsible for organizing the Gaming Executive Summit. Following on from conferences, I worked briefly in payments before moving to a casino sales role at Chartwell in 2010, which eventually became part of the Amaya story. I joined VSoftCo in 2015 to work on their virtual products, before joining Digitain in 2019.
From a personal point of view, I love sport, both playing and watching – especially cricket, which is great way of relaxing at the weekend. I also enjoy reading especially biographies of political or sporting figures.
- You joined Digitain in June 2019. How was it like driving growth during this Covid-19 affected period?
As a Sales Department, when the world went into lockdown, we had two choices, to either take the bull by the horns and try and grow or sit back and become stagnant. I’m delighted to say that the Sales Team were ready to take the bull by the horns and see where the ride took us.
As a business we focused on Digital Marketing and our B2B Marketing team did a great job in assisting us in driving potential sales opportunities. As a result, I was able to expand the Sales team from 6 to 12 in 2020 and we are now at 13.
I focused on building sales momentum, a key ingredient in my view, and an important lesson I learnt from my professional sportsman friends. Key to building that momentum in the sales team was the removing of “excuses” – reasons why the team could not sell – and focused on solutions. I also adapted my leadership style, to deal with the new challenges – encapsulated in the following quote;
“Leadership is not about being in charge, leadership is about taking care of those in your charge”.
I am proud of how the team has developed over the last 12 months – in terms of deals but also the ability for the team to develop professionally, with 5 internal promotions over the last year. The pathway to professional success for colleagues is as important to me as achieving sales targets.
- Could you share some success stories in terms of new client acquisitions and new market entries during this period?
We signed more new deals last year than in 2018 and 2019 – fantastic performance given the unusual circumstances, plus we are already seeing 50% growth over 2020 and we are tracking to hit our annual target. We saw good success in LatAm, with the help of Digitain’s Account Management team, where our monthly revenues have continued to grow. Additionally, we have seen many new partners go live with impressive numbers in both CIS and CEE regions.
- Tell us about the latest features of Digitain Turnkey solution. How does it stand apart from the competitors?
Our turnkey iGaming platform is an amazing, fully featured, one-stop shop suitable for any betting and gaming operator, new or existing, with everything they need to get to market quickly and run a successful, profitable business, whatever the global location.
In terms of highlights, these include our sportsbook, especially our lighting fast in-play odds and results service with the fullest range of sports and betting opportunities available, our recently enhanced eSports area, dedicated to the new customer demographic, which no astute operator can ignore, with the all the key eBrands covered, and including our own Cyber Masters eFootball and eBasketball leagues.
Add to that our award-winning games portfolio, developed by our own in-house Fast Games studio and a wealth of other cutting-edge gaming products and you can see why our Turnkey solution is so highly regarded by our partners.
- Could you tell us more about Digitain API and how it can make life easier for igaming operators?
Not all operators, especially established ones need to swap their platforms. Our range of APIs allow partners to quickly and seamlessly integrate a range of our products into their existing back-office.
For example, if they choose, operators can integrate our world-class award-winning sportsbook on its own, a highly competitive product supported by 150 developers and 700 experienced traders, covering over 70,000 live events per month with over 3000 betting markets plus live video streaming and a wealth of stats, results and interactive data. A highly effective way of achieving a competitive advantage for this hero product in our industry.
- Now, let us ask a simple customer-centric question. What are the benefits can a new gaming or gambling operator expect from a technological collaboration with Digitain?
A simple answer then – from an operator’s perspective we believe their success is our success. Entering the world of online betting and gaming as a new operator is exciting, but also a potentially scary endeavour. We are a long-established igaming platform provider with a management team with excellent industry experience, and we pride ourselves on our ability to help new businesses successfully launch and build their online operations – whether that help is licensing, marketing or product development.
- What are the steps Digitain takes to ensure that all your customers get the best of your products, irrespective of the jurisdiction they operate in or irrespective whether they operate land-based or online?
From the minute the prospective partner comes into contacts, their needs are put first. We operate a needs-based sales process focusing on the Features, Advantages and Benefits that the Digitain product can bring to the prospective partner. Further to the sales process in parallel, we undergo a rigorous scoping procedure to work with the partner to understand the requirements and scope this into the technical delivery of the project. It is joint effort between Sales and the Partner Relations and Implementation Division of Digitain to ensure that the customers’ needs are put first and always met. This includes use of localized versions of our products to ensure fitness-for-purpose wherever they are in the world. Our omnichannel solutions mean that if you are online or retail focused or even both, we will service you in a seamless manner.
- You have stated that expanding the business into Asia and Latin America is one of your ambitions. How much progress has been made so far in that regard?
I was delighted to promote one of my Sales team to the role of heading up our international expansion. Also, we have appointed an Africa Regional Director, opened an office in South Africa and are now looking to expand further.
We also have deals in place in Asia and LatAm, but we understand to best serve the markets we operate in, we need to be there with the customer. As I have always said Digitain has a Glocal focus, a global outlook with laser-like local focus. To that end we’re currently undertaking a rigorous interview process to find the best people to be our “boots on the ground” in these new markets.
- How does Digitain constantly upgrade the software platforms with respect to fast changing technology, such as new machine learning theorems, new digital payment formats and even new forms of fraud attempts?
We believe that research and development is a key differentiator in our industry, where there is a lot of “me too” product developments. We have a product group dedicated to optimizing new technology, including AI and machine-learning. One exciting outcome from their effort is our new, fully-featured CRM system – which has many benefits for marketing, risk management and ensuring responsible gambling.
- Let’s conclude the interview by a look into the immediate future. Could you share some expansion plans or new product launch in the pipeline at Digitain?
So much going on its difficult to choose. As mentioned, we’re excited about our new CRM product, developed using AI and machine-learning. It will give our partners a great advantage in customer retention. It also has several additional potential benefits including highlighting potential responsible gambling customer issues to enable speedy operator intervention.
Other highlights for the future include the launch of our new platform, our live dealer products and some serious enhancements to our eSports and Table Sports products.
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A Quick Guide to Gambling Apps
There are plenty of ways to promote gambling offers, including native ads, email campaigns, teasers, and other traffic sources that direct users to a pre-landing page. However, all these methods share one major issue — strict moderation and the constant need for workarounds, with the added risk of account bans.
To overcome such challenges, webmasters have increasingly turned to mobile apps, which can generate as many, if not more, leads than pre-landers. In this guide, the experts at 888STARZ Partners will delve into what affiliate apps are, the different types available, how to acquire them, and review the five best options for driving traffic to betting offers.
What are affiliate marketing apps?
In affiliate marketing, apps are mobile programs installed on users’ smartphones or tablets, specifically designed to promote gambling offers. These apps often function as fully operational casinos, enabling deposits, withdrawals, and offering mini-games such as slots, roulette, or poker. In some cases, they serve as promotional tools, embedding links to online casinos while offering extra features to engage users and drive traffic back to the main platform.
Types of apps for traffic generation
There are three primary types of mobile apps used to promote gambling offers: Native, Webview, and PWA. Each type differs in its implementation, development complexity, and conversion potential. Let’s dive deeper into each one.
Native applications
Native apps are the classic mobile applications found on popular platforms like Google Play or the App Store. These apps don’t require an internet connection to function, allowing players to enjoy offline activities such as spinning slots, making sport bets, etc. However, an internet connection is still needed for account top-ups and website access.
Due to deeper integration with the device, these applications can access data such as geolocation and biometrics, and they can also be used to send push notifications directly to the player’s smartphone.
Native apps in Google Play to promote gambling offers. Source: Google Play.
Native apps tend to build more trust among users compared to PWAs or Webview apps. They load quickly, perform smoothly, and are generally well-optimized. However, developing a native app demands significant time and financial investment. Additionally, since they must pass App Store and Google Play moderation, techniques like cloaking cannot be used, making their approval challenging. And even when approved, native gambling apps are frequently removed, resulting in developer account bans.
Another challenge is that if the developer account isn’t properly warmed up before publishing, it will likely be blocked immediately after the app is taken down. Due to the high development costs and the inevitability of platform bans, native apps are rarely used for gambling promotion.
Webview applications
Essentially, a Webview is a website embedded within a mobile application. Here’s how it works: once the app is installed through an official platform, all user actions are sent as requests either to an HTML file within the app or to a remote server. Webview apps have the advantage of easily bypassing moderation, thanks to their ability to use cloaking. As a result, they tend to remain on app marketplaces longer — often for weeks or even up to a month.
Webview apps can also be promoted on platforms with strict ad policies, like Facebook, TikTok, YouTube, and other social networks. These apps offer the same benefits as native apps, but they’re less complex to develop, cost less, and can even be rented from specialized services.
However, running Webview campaigns requires “warming up” your account to avoid a block after the app is banned. Additionally, since Webview apps are always connected to a website, they need an internet connection and tend to load slower than native apps.
Harrah’s online casino webview app. Source: Apps.Apple.
PWA applications (Progressive Web App)
PWAs and Webview apps are quite similar in terms of implementation, as both are tied to websites. The key difference is that while Webview apps embed the website directly inside the app, PWAs are essentially links to a website, designed to look and feel like a mobile app.
To set up a PWA, you’ll need to purchase a separate domain, as they can’t be uploaded to official app stores. Instead, you’ll have to find alternative platforms or fake app stores that mimic the App Store or Google Play. However, exercise caution when using these alternative platforms, as some are unreliable or even fraudulent, putting your app at risk of being permanently lost.
PWAs tend to generate less trust among users, are optimized only for Android, and have the lowest conversion rates compared to other app types. That said, they remain popular because they’re the easiest to create, cost the least, and are often offered for free by affiliate programs.
Example of a fake Google Play page with PWA app. Source: 66pwa.
Why are mobile apps so popular?
We’ve outlined the specifics of each app type, but beyond their unique pros and cons, all of them share common advantages that make them so popular for promoting gambling offers:
- Easier moderation:
Platforms like Facebook, Google Ads, TikTok, and Instagram typically prohibit online casino promotions, often blocking ads that link to gambling landing pages. However, when promoting gambling through mobile apps, these platforms tend to be more lenient, and ads are less likely to be banned. This removes the need for complex cloaking techniques or the use of anti-detect browsers.
- Mobile traffic popularity:
The share of mobile traffic in affiliate marketing has grown significantly over the past few years. Today, almost all users respond to ads and play online casinos from their smartphones. As a result, gamblers have shown increased interest in gambling apps due to their convenience and interactive elements.
- Push notification campaigns:
Mobile apps can integrate a feature to send push notifications to users’ smartphones, informing them about special offers, promotions, and other updates. This not only boosts first-deposit conversions but also helps retain players to casino and betting.
- Higher trust levels:
Users are familiar with how easy it is to create a landing page, and many of these landing pages are used to promote unreliable or even scammy products. Apps, on the other hand, are harder to create and often require a significant investment and professional expertise. As a result, there are far fewer spammy platforms operating through apps, which increases user trust.
How to obtain apps?
As we’ve seen, mobile apps are effective for promoting online casinos and betting sites, but the process of acquiring them can be more complex than simply setting up a landing page. Depending on the type of app, there are different methods for obtaining one, ranging from easy to more challenging. Here’s a breakdown of the main ways to acquire mobile apps:
-
- Via affiliate programs.
Many affiliate programs specializing in gambling and betting niches often provide webmasters with PWA apps as promotional materials for their offers. Apps from affiliate programs come optimized for specific GEOs and can include custom features upon request;
- Via affiliate programs.
- App rentals.
There are various services that allow you to rent mobile apps for gambling promotions. You can either choose from an available catalog or request a customized app. This method removes the need for development or ongoing maintenance. However, you’ll need to pay a one-time fee or a per-download fee (typically a few cents per download). Popular rental services include iRent, ZM Apps, Trident Rent, Wild Wild Apps, [FBM] Apps;
- App builders.
If you prefer to create an app yourself, there are app builders that allow you to design gambling traffic apps using pre-made templates. While these platforms can generate high-quality apps in just a few days, they are expensive, with prices reaching thousands of dollars. The functionality of these apps may be more limited than custom-built apps but can still serve most purposes.
- Custom development.
Custom development is the most expensive and time-consuming option for creating gambling apps. Freelancers typically charge high fees, and since apps are often removed from stores, you’ll need to commission new ones regularly, which can become costly. While larger teams may have in-house developers, most webmasters can’t afford to hire full-time professionals. Custom development is best suited for offers that require unique features or specifications.
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Push Gaming revolutionises jackpots with the launch of PrizeFlex™
Push Gaming has launched PrizeFlex™, a groundbreaking, fully customisable jackpot solution designed to elevate player engagement and generate new revenue streams for operators.
PrizeFlex™ is a supplier-agnostic platform that can be seamlessly integrated with any game, casino or gambling product, regardless of the provider. This flexibility allows operators to create more entertaining moments and opportunities for players to claim bigger wins, increasing retention rates while encouraging growth.
The solution offers a wide array of customisable features, including flexible jackpot options (single-tier daily jackpots or multi-tier progressives), advanced contribution handling (up to 250 per second), smart math models, and market-specific configurations. Operators can tailor the jackpot types, contribution models, and RTP settings to suit their needs and best suit their target market.
Powered by Push Gaming’s proprietary jackpot engine and RNG, players can opt-in and out of the side bet jackpot anytime, which will not impact a title’s base RTP. No re-certification is required when configuring games that benefit from PrizeFlex™, and the open jackpot system can be applied to all casino products, including Sportsbook, Bingo, and Poker.
PrizeFlex™ has already launched with LeoVegas, supporting the world’s largest online casino jackpot value, and recently launched with BetMGM in Brazil, marking Push Gaming’s entry into the newly regulated market. Millions have been paid out to date, and Push Gaming plans to expand into more jurisdictions in 2025.
PrizeFlex™ is currently live in eight jurisdictions: Brazil, Denmark, Malta, the Netherlands, Ontario, Romania, Sweden, and the UK. Plans are in place to expand into new territories in 2025.
Fiona Hickey, Chief Business Development Officer at Push Gaming, said, “This is a project that holds incredible opportunity and scope for us and our partners. Progressive jackpot systems are widely loved by players and operators, and being able to create our own leverages our expertise and experience in the industry while simultaneously opening up an avenue for further growth.
“The benefits of PrizeFlex™ are numerous, and we believe they elevate it above other established systems in the industry. Its flexibility and agility are already enjoyed by operators with more set to follow suit imminently.
“Seeing the culmination of so much hard work is incredibly satisfying, and we’re delighted to be broadening our development scope beyond the amazing games that we are extremely proud of.”
The post Push Gaming revolutionises jackpots with the launch of PrizeFlex™ appeared first on European Gaming Industry News.
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Emirates Esports Federation Announces Worldwide Tender for Premier EGL Franchises, Unlocking Global Investment Opportunities
The Emirates Esports Federation (EEF), in collaboration with ITW Universe, has announced the launch of an Invitation to Tender (ITT) for the acquisition and operation of elite franchises in the upcoming E-Gaming League (EGL). This initiative presents a significant opportunity for global investors, esports teams, sports franchise businesses and high-net-worth individuals to become part of the rapidly growing esports ecosystem, reinforcing the UAE’s position as a hub for digital entertainment and economic advancement.
The E-Gaming League is set to redefine esports with a sustainable, inclusive and competitive platform that spans multiple gaming genres. Designed to engage diverse demographics, the league will serve as a stable framework for fostering global collaboration and long-term investment opportunities.
Highlighting the significance of this initiative, Sheikh Sultan Bin Khalifa Bin Shakbout Al Nahyan, President, Emirates Esports Federation, stated: “The EGL franchise model represents a groundbreaking evolution in the esports industry. It is not just a framework but a transformative platform that ensures stability, fosters global collaboration, and unlocks unparalleled opportunities for long-term investment. Esports has grown beyond virtual entertainment to become a mass sport that transcends borders, cultures, and generations. With EGL, we are not just hosting games—we are shaping the future of the digital economy.”
Echoing this sentiment, Saeed Ali Al-Tahir, General Secretary – Emirates Esports Federation, added: “The launch of the EGL franchise model marks a defining moment in the evolution of esports. It stands as a beacon of innovation, providing stability through equitable revenue-sharing, strategic brand partnerships, and pathways for talent development. Our vision is to position the UAE as the world’s premier hub for competitive gaming and to lead the charge in driving economic growth, cultural exchange, and limitless opportunities for the next generation.”
Vivek Chandra, Director of ITW Universe, said: “We are happy to announce the EGL Franchise Ownership Tender along with Emirates Esports Federation. This initiative is designed to attract forward-thinking partners eager to engage in a dynamic and profitable esports ecosystem. We look forward to creating a League that add values to the Publishers, Players & whole esports ecosystem and our franchise partners would be at the centre of all the initiatives.”
The post Emirates Esports Federation Announces Worldwide Tender for Premier EGL Franchises, Unlocking Global Investment Opportunities appeared first on European Gaming Industry News.
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