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Casino Guru Launches Academy for Online Casino Customer Support

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Casino Guru Launches Academy for Online Casino Customer Support
Casino Guru Launches Academy for Online Casino Customer SupportReading Time: 2 minutes

 

As online gambling grows ever more popular, requirements regarding quality, responsible, and fair gambling approaches also increase. Casino Guru, the world’s largest online casino database, has always focused on these values. Its online casino rankings, fair gambling codex, responsible gambling guides, and complaint resolution center should prove as much.

But the company felt it could do more. So, on top of its past projects, Casino Guru launched its first educational course in the Casino Guru Academy series for online casino employees. The series starts with a course detailing online casino customer support basics and hopes to improve online casino player experiences and responsible gambling standards through employee education.

Daniel Dolejsi, who is in charge of Casino Guru’s community projects, describes what inspired the project: “Every day we hear stories and complaints about online casinos mistreating players. We felt a strong desire to do something about the issue, especially seeing as many of the issues players experience are completely preventable through a combination of employee training, player communication, and fair Terms & Conditions agreements.”

Daniel then continues to explain Casino Guru’s approach in tackling this project: “This is a highly ambitious project on our part, and we need to pace ourselves if we wish to succeed. This first course, focusing on online gambling and customer support basics, is supposed to serve as a foundation for our future, more complex courses.”

The Academy’s first course introduces new customer support aspirants to the online gambling ecosystem, hoping to simplify onboarding and, in doing so, open up the customer support employment opportunity to a broader audience. Specifically, it details the most common situations a customer support representative may experience and gives practical advice on dealing with them fairly and professionally.

Daniel, who originally started his online gambling career in customer support himself, explains why Casino Guru chose this topic as the basis for their first Academy course: “Customer support is likely the most common entry-level employment opportunity in online gambling a person may find. However, many new hires are unfamiliar with the industry and often struggle with their job, resulting in bad experiences for employees and players alike. We felt we could fix the problem by giving employees the means of learning everything they need to know, supporting them in growing their careers, and hopefully leading to a more informed online casino environment.”

Casino Guru believes that the first step in improving industry fairness, safety, and responsibility standards is to help casinos choose and nurture suitable candidates. Moving forward, the company hopes to involve partnered entities more heavily in creating the Academy’s various courses, as they think collaboration and sharing their collective know-how will lead to the best results.

Educating a new generation of future industry leaders is no simple task but a crucial one for the gambling industry. With lots of hard work, some patience, and a little luck, the online casino landscape may change for the better forever, thanks to efforts much like this.

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Red Bull Gaming premieres ‘Memories of CS:GO’ documentary highlighting the game’s early years

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As the CS2 PGL Major in Copenhagen is set to kick off, Red Bull Media House will unveil a captivating feature-length documentary, “Memories of CS:GO – The Early Years,” an ode to one of the most influential games ever made.

This film takes viewers on an immersive journey through the origins and evolution of Counter-Strike: Global Offensive (CS:GO), featuring personal accounts and defining moments from several of the most legendary figures of the game.

The 90-minute documentary, narrated by Counter-Strike commentator Henry “HenryG” Greer, chronicles the remarkable trajectory of CS:GO, from its grassroots beginnings to becoming a global esports phenomenon.

Produced by Red Bull Media House, the film captures the essence of the game through the eyes of its most well known players, including Olof “olofmeister” Kajbjer Gustafsson, Patrik “f0rest” Lindberg, Richard “shox” Papillon, Gabriel “FalleN” Toledo, and Jarosław “pashaBiceps” Jarząbkowski, among others.

The documentary’s release is timed to precede the playoff stage of the PGL Major Copenhagen, scheduled for March 26, 2024. It will premiere on Red Bull Gaming’s YouTube channel at 21:00 CEST, offering viewers worldwide an insider’s perspective on the beloved game.

Event Details:

  • What: Premiere of “Memories of CS:GO – The Early Years”
  • When: March 26th, 2024, at 21:00 CEST
  • Where to watch: Red Bull Gaming’s Youtube Channel
  • The “CS:GO Memories” documentary can be viewed shareit.redbull.com

 

The post Red Bull Gaming premieres ‘Memories of CS:GO’ documentary highlighting the game’s early years appeared first on European Gaming Industry News.

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Ten Square Games ready for a new development opportunities in 2024

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2023 ESPI package

The following documents in pdf format are equivalents of the official Consolidated Financial Statement which were reported in ESPI (download in the zip file above)

2023 Consolidated Financial Statement

2023  Management Board Report on Activities

Independent Auditor’s Report on the Audit of Annual Consolidated Financial Statements

Link to the stream

Link to the chat with individual investors

Presentation

Factsheet

Financial data

Transcription of the conference and Q&A session

For complete press release visit tensquaregames.com

The post Ten Square Games ready for a new development opportunities in 2024 appeared first on European Gaming Industry News.

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Alexandra Botez Unveiled As GGPoker’s Newest Brand Ambassador

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Celebrated chess player and content creator turns her talents to the world’s favorite card game

 GGPoker, the World’s Biggest Poker Room, proudly announces the addition of Alexandra Botez to its prestigious GGTeam. Known globally as a top-tier chess player and revered streaming personality, Botez brings her exceptional strategic insight and charismatic presence to the world of poker.

As a member of GGTeam, Botez will represent GGPoker both on and off the virtual felt, showcasing her talent and passion for the game to audiences worldwide. With her unique blend of analytical prowess, quick thinking, and engaging personality, she is set to make a significant impact in the poker community.

Botez was born in Dallas, TX, and raised in Vancouver, Canada, and her journey to poker parallels her rise in the world of chess. From a young age, she exhibited exceptional talent and dedication, earning the title of Woman FIDE Master and becoming a prominent figure in the chess scene. Her strategic mindset, honed through years of intense competition, seamlessly translates to the poker table, where she employs similar tactics to outmaneuver opponents and secure victories.

Botez streams chess and other content alongside her sister Andrea on their Twitch channel, which boasts over 1.3M followers, and she will now share her ongoing poker experiences with her fans.

“I’m so happy to be on Team GG!” said Alexandra Botez. “They share my vision for growing the game, and I’m excited to embark on this journey together.”

Daniel Negreanu, leader of GGTeam and a fellow Canadian, expressed his excitement about Botez’s addition, stating, “I’m really happy to have Alexandra Botez on the team; she is a top-notch chess content creator who’s documenting her journey into poker, and it’s a lot of fun living vicariously through it! I’m sure her progress will be very relatable to many poker players and lovers of all games. We are thrilled to welcome her to GGPoker and look forward to achieving great success together.”

As Botez makes her debut as a member of GGTeam, fans can expect thrilling gameplay, insightful analysis, and entertaining content across GGPoker’s platforms.

New GGPoker players can claim the poker room’s Welcome Bonus, earn even more rewards with the Honeymoon for Newcomers promotion and automatically join GGPoker’s Fish Buffet loyalty program, with regular cash prizes on offer.

Visit GGPoker on social media for updates and exclusive events featuring Alexandra Botez as she takes the poker world by storm.

Follow Alex on Twitch.

To learn more about the GGTeam, please visit: ggpoker.com

The post Alexandra Botez Unveiled As GGPoker’s Newest Brand Ambassador appeared first on European Gaming Industry News.

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