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NSoft’s Betting Terminal BackOffice – an irreplaceable admin tool


The other side of SSBTs: NSoft’s Betting Terminal BackOffice – by Dario Šaravanja, Product Manager at Seven Sportsbook Platform
Self-Service Betting Terminals, or simply SSBTs, are well known in the global betting industry for ages.
With the advancing technology and fresh ideas, SSBTs are constantly upgrading, and the betting operators have recognized their potential.
SSBTs are not just for punters
Betting terminals are considered to be a critical asset for enriching the offering, hence diversifying monetary streams. They are not necessarily bound to the specific premises. This feature makes betting terminals perfect for extensive punter outreach even outside of betting shops.
Having said that, there is one aspect of betting terminals that is often overlooked. We are talking about the administration here: how betting operators keep track of daily operations. In other words, what closes the gap between SSBTs, punters, operators and management? Our answer to that question is Terminal BackOffice, and NSoft’s clients seem to love it.
Closing the gap
Terminal BackOffice, abbreviated as TBO, is an integral part of the NSoft software for betting terminals. It stands as a “behind the scenes” application punters are unaware of, dedicated to making life easy for the operators and management. Think of daily transactions, processed tickets, terminal reports, operator shifts and access cards, terminal’s hardware configuration, maintenance mode, billing information per terminal, balance recovery, and much more. All of those things are part of the terminal back office.
Betting Terminal BackOffice system has been made with all of the users in mind. We improve the system constantly in alignment with the rest of our software solutions and clients’ needs, ensuring nothing is left out.
NSoft’s global expansion confirmed the importance of such functionalities regardless of where the clients come from or where they locate SSBTs. Reasons are various yet mutually shared – common pain points include the complexity of managing terminal operations, diverse hardware, lack of per terminal insight and low sense of managing. TBO tackled those issues by leveraging software solutions for providing insight into each SSBT at any time from anywhere (physically or remotely), providing a supreme sense of management, as well as balancing technical complexity and ease of use.
A must-have for a land-based business
Terminal BackOffice comes with NSoft’s sports betting platform – Seven. The system is independent of the SSBTs’ brands meaning it is robust enough that can be a part of the STARK’s terminals – NSoft’s hardware unit – or any 3rd party terminals running Seven platform.
TBO offers content in accordance with allowed permissions for each operator or manager. This business logic ensures operational safety as responsible managers can neatly set permissions for their personnel from the permission pool.
Content and related actions are visually organized per domain for smooth navigation. Domains include Card Operations, Tickets, Wallet, Billing, Reporting, Options and Settings.
- Card Operations section incorporates management of operator cards and their holders. Cards can be used for faster log-in inside TBO via card readers.
- Tickets section offers the creation of vouchers and a view of processed tickets on the SSBT per each active product, with options to check their statuses, print copies, cancel or pay them out.
- Wallet and Billing domains consist of different wallet types, such as operator and terminal wallets. It is a collection of money flow information, shift management, SSBT transfers and transactions, billing details and billing profit information.
- Reporting provides different types of reports, from profit, balance to turnover. Depending on the nature of the report, data is sorted per product and/or in total.
- Options and Settings wrap up various hardware/software options regarding connected peripheral devices, such as money acceptors, printers and scanners, touchscreen calibration, theme settings, landing page and service mode of betting terminals.
Besides mentioned functionalities, TBO also incorporates the logic of safe balance recoveries after power loss or similar unwanted events.
A reliable system to meet customer-first philosophy
Terminal BackOffice is a backbone of betting operators’ day-to-day business activities when it comes to this channel. The front: flashy design, a wide range of games, simple UX together with the quality hardware is incomplete without a simple management interface. The betting operators, and any business really, nurture the philosophy: customer first. In order to meet this goal, the operator has to have a strong reliable system to keep things run smoothly.

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Construction of Japan’s First Integrated Resort with a Casino Begins
Construction has officially begun on Japan’s first integrated resort with a casino, as MGM Osaka held its groundbreaking ceremony last week. The event, hosted by Osaka IR KK, the project’s promoter, was attended by Osaka Governor Hirofumi Yoshimura and representatives of MGM Resorts International and Japan’s Orix Corporation, the lead partners behind the ¥1.27 trillion ($8.8 billion) development.
Located on the man-made island of Yumeshima in Osaka Bay, MGM Osaka is scheduled to open in the autumn of 2030. The project marks a key milestone in Japan’s long-debated foray into legalised casino gaming. Once operational, it is expected to generate around $5.9 billion annually in gross gaming revenue.
MGM Osaka will feature a casino, three hotels with approximately 2500 rooms, and extensive convention and entertainment facilities, including a 3500-seat theater, 330,000 square feet of exhibition space and 400,000 square feet of conference areas. Dining and retail outlets are also part of the expansive master plan.
“In collaboration with Osaka Prefecture and Osaka City, this project… is expected to contribute to the development of Japan’s tourism industry and the growth of the Kansai region,” a press statement reads.
The complex’s timeline coincides with the tail end of Expo 2025, also hosted on Yumeshima Island. To minimise disruption during the event, construction will be scaled down on peak days and the use of heavy machinery delayed until after the Expo concludes in October.
The resort will benefit from enhanced transportation access. A new Osaka Metro station opened in January to serve Expo 2025 and eventually MGM Osaka, while the Kintetsu Nara Line is being extended to further improve connectivity before the resort opens.
Financially, the project is backed by a ¥530 billion ($3.68 billion) debt financing package led by Mitsubishi UFJ Financial Group and Sumitomo Mitsui Banking Corp., with investments from regional businesses in Osaka.
The post Construction of Japan’s First Integrated Resort with a Casino Begins appeared first on European Gaming Industry News.
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Rickard Vikström Named European CEO of the Year in the Hosting Industry
Rickard Vikström, CEO and founder of Internet Vikings, a licensed in-state hosting provider for U.S. iGaming and online sports betting, has been named European CEO of the Year in the hosting industry.
The award recognizes Vikström’s work in expanding Internet Vikings’ presence from Europe into the U.S., where the company has become the fastest-growing hosting provider for the iGaming and sports betting industry. Internet Vikings continues to see strong year-on-year growth, becoming the go-to hosting partner for European operators expanding into the U.S. market.
Vikström has led Internet Vikings through several key initiatives, including early market entry in emerging U.S. states, the introduction of flexible hosting models such as Pay-as-You-Go Bursting, and a focus on operational transparency and customer responsiveness. He also helped secure VMware Premier Partner status for the company.
Internally, Vikström is known for his direct and accessible leadership approach, maintaining regular contact with clients and actively participating in customer support improvements.
This award highlights his ability to scale a European company internationally while maintaining close attention to service and technical reliability.
The post Rickard Vikström Named European CEO of the Year in the Hosting Industry appeared first on European Gaming Industry News.
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SYNOT Games and R. Franco Digital Announce Strategic Partnership to Improve Casino Engagement
SYNOT Games, a leading developer of innovative casino games and retention solutions, announced a strategic partnership with Spanish aggregator R. Franco Digital. This collaboration marks a significant milestone in delivering enhanced gaming experiences across Spain, Portugal, Mexico and Colombia.
In a move set to redefine player engagement in the iGaming industry, SYNOT Games has integrated its advanced retention solutions into R. Franco Digital’s flagship IRIS Platform, a comprehensive and flexible aggregation system. This strategic partnership, which unites SYNOT’s industry-leading tools such as the SYNOT Progressive Bonus and Free Round Bonus, promises to deliver an enriched gaming experiences for key Spanish-language markets.
The collaboration is designed to provide casino operators with an unparalleled suite of features aimed at boosting player engagement and loyalty. By combining premium iGaming content with robust retention mechanics, operators are now empowered to create a more dynamic and rewarding environment for their players. This move could set new benchmarks in the competitive landscape of online gaming, where seamless and engaging player experiences are paramount.
As the integration rolls out across multiple markets, both companies are optimistic that the fusion of cutting-edge retention tools with comprehensive content aggregation will drive operational efficiencies and catalyze a new era of innovation and customer satisfaction in the online casino sector.
Javier Sacristán, International Business Director at R. Franco Digital, said: “We are excited to join forces with SYNOT Games. Integrating their advanced retention tools with our aggregation platform sets a new standard in player engagement. Our clients will benefit from a superior, integrated solution that drives growth and loyalty in our key markets. This partnership amplifies our presence in vital markets and elevates the overall player experience through our integrated retention solutions”
Kristína Ďaďová, Sales Manager at SYNOT Games, said: “By launching new integration with R. Franco Digital, we empower our partners with a seamless platform that enhances player engagement and retention, ensuring that operators across Spain, Portugal, Mexico, and Colombia can offer an unmatched gaming experience.”
The post SYNOT Games and R. Franco Digital Announce Strategic Partnership to Improve Casino Engagement appeared first on European Gaming Industry News.
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