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SoftSwiss Anti-fraud service resolves more than 70 players complaints worth 370,000+ euro in 9 months

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SoftSwiss Anti-fraud service resolves more than 70 players complaints worth 370,000+ euro in 9 months
SoftSwiss Anti-fraud service resolves more than 70 players complaints worth 370,000+ euro in 9 monthsReading Time: 2 minutes

 

SoftSwiss is proud to announce that its anti-fraud service provided over 70 resolved complaints with a total refund sum exceeding 370,000+ euro over a 9-month period starting from July 2020. These astonishing results speak of SoftSwiss impartiality and objectivity in terms of operator/player conflict resolution, as well as proving the high levels of security and transparency throughout all of the SoftSwiss processes.

The Anti-fraud service forms part of the SoftSwiss Managed Services, which also includes First Line Support and VIP & Retention services teams under its roof. The Anti-fraud service provides all SoftSwiss Online Casino Platform clients with outstanding security techniques, by not only delivering the security checks but also the basic knowledge helping clients to improve their team in fraud prevention. The service enables bonus abuse checks on players, checking and blocking of duplicate player accounts, further investigation of potential collusions, as well as other abusive behavior. Furthermore, SoftSwiss anti-fraud provides identification and recognition of game patterns used in order to extract benefits. What’s also highly important, the qualified customer support associates do consultations on GDPR compliance and data protection. The Anti-Fraud team acts strictly in accordance with the gaming websites’ Terms & Conditions, as well as applicable licensing and regulatory requirements.

Anastasia Vyshinskaia, AntiFraud Team Lead: “Our team is glad to be helping out such a large number of people and keeping it objective and honest every step of the way. Cooperation with the Support Team of dozens of casinos as well as notifications from the providers helps us always detect and react timely”.

Managed Services is a part of SoftSwiss solutions offered to clients to help them deliver support for their iGaming brand. The department comprises First Line Support, Anti-Fraud Support, Retention & VIP Management services. Providing full-cycle player care, SoftSwiss support teams are the link between player and platform. The services are not only integral to enhancing the user experience and spotting technical errors. The teams do also help to enhance the client’s financial performance and provide fraud protection for their business. With its extensive expertise and flexibility for operators’ business needs, SoftSwiss Managed Services helps to foster the success of clients’ brands.

 

About SoftSwiss
SoftSwiss is an international tech company supplying widely acclaimed, certified software solutions for managing iGaming operations. SoftSwiss holds a number of gaming licenses, providing a “one-stop-shop” white label casino solution by taking care of all technical, legal, and financial processes on behalf of its customers. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, an Affiliate Platform, and a recently launched sportsbook platform. In 2013 SoftSwiss was the first in the world to introduce a bitcoin-optimized online casino solution. The company has thus been regarded as the leading technical expert when it comes to the use of cryptocurrencies in online gaming.

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Gordon Moody announces new gambling first aid training

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Gordon Moody, the UK’s leading charity dedicated to providing residential treatment for people severely affected by gambling-related harms, is delighted to announce the launch of their new Gambling Support First Aid training.

Most people know how to respond to a medical emergency such as a heart attack, but few people know how to react if they noticed someone struggling with gambling, or know how to recognise signs of gambling-related harm in a family member, friend, or colleague.

Our new Gambling Support First Aid training helps to reduce the fear and uncertainty of addressing gambling issues. It empowers individuals with the skills and knowledge to recognise and respond to signs of gambling-related harms confidently and responsibly.

This two-day course (two full days or four half days) can be delivered online or face-to-face and is suitable for anyone aged 18 and over who is looking to develop their skills and understanding. Developed by our experts, the highly supportive learning atmosphere will help people become the vital link – connecting individuals in need with the right support services.

Monica Shafaq, Gordon Moody CEO, said:

“I am delighted that we are launching Gambling Support First Aid training. It’s important to us to address the stigma associated with seeking support for gambling-related harm. This requires individuals and communities to have a greater understanding and empathetic approach to the issue.

“Our training will help individuals create supportive, non-judgmental environments where not only speaking about these issues is supported, but where there is a clear action plan in place to help individuals who may be affected gain professional help.

“With 4.2 billion people across the globe gambling at least once each year, this is an issue that requires more attention.”

Offering a holistic approach, this programme will blend mental health awareness with actionable first-aid techniques, highlighting the integration of emotional and practical support, and focus not just on intervention, but on understanding the mental and emotional aspects of gambling-related harm.

The post Gordon Moody announces new gambling first aid training appeared first on European Gaming Industry News.

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MightyTips ambassador Jevgenijs ‘The Hurricane’ Aleksejevs claims the IBO European middleweight title

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Undefeated Latvian boxer and MightyTips ambassador Jevgenijs ‘The Hurricane’ Aleksejevs won the IBO European middleweight belt as he defeated Misto Abdulaev from Germany on 28 September 2024 and took his career record to 17-0-0.

Aleksejevs claimed a convincing victory, securing the IBO title by TKO in the final minute of the second round at the Trofeu de Boxing Fira de Canals tournament in Canals, Valencia.

How it happened

From the opening bell, the 31-year-old Latvian imposed his will on the fight. Working as the aggressor, Aleksejevs launched a series of combinations aimed at Abdulaev’s body and head. He seized the centre of the ring and soon sent Abdulaev to the canvas, setting the tone for the remainder of the bout.

The second round began in an identical fashion. Aleksejevs unleashed a barrage of strikes from the outset, varying his angles expertly. His relentless attack led to three more knockdowns, with the referee stepping in after the final one to stop the fight.

It was an unquestionable victory for the MightyTips ambassador, who demonstrated his knockout power and tactical skill ending Abdulaev’s undefeated streak emphatically.

What did The Hurricane say

“It is my first title, and it is an amazing feeling, I am on cloud nine. We had two strategies for this fight. If he started slow, we would rush it with strong jabs, which was how it went eventually. If he rushed it, we were going to stop him [with shots] to the body. I just tried to do what the coach told me. When I landed my jab on his face for the first time, I knew it would be my night.”

“Now I need to take a break, go hiking in the mountains alone, and look back at what I’ve achieved. Then start preparing for the next fight. I dream of fighting on the big stage, like Matchroom Boxing or American promotions. This was just the first step.”

Who is Jevgenijs Aleksejevs

Born in Riga, Aleksejevs is a former kickboxer and a 2008 junior European champion. A leg fracture in 2015 forced him to switch disciplines. He made his pro boxing debut 11 years ago and now boasts a KO rate of 59%. He is renowned for his counterpunching ability and often dominates during the later rounds. He has been acting as the MightyTips ambassador since June 2023. This win lifted him to the 62ndposition in the BoxRec. com middleweight world ranking.

Who are MightyTips

MightyTips is a complete sports betting guide launched in 2019. We are a multilingual family of websites operating in major global languages including English, Spanish, French, German, and Portuguese. We publish a wide array of content, from free daily football predictions to bookmaker reviews and bonus comparisons. All to help the readers make educated choices and wager responsibly. Jevgenijs Aleksejevs has been acting as the MightyTips ambassador since June 2023.

The post MightyTips ambassador Jevgenijs ‘The Hurricane’ Aleksejevs claims the IBO European middleweight title appeared first on European Gaming Industry News.

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SOFTSWISS Spotlight: Top Highlights from SBC Lisbon

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The SBC Summit, first held in Lisbon, made its mark on the iGaming industry, just as SOFTSWISS did with its notable anniversary presence at the event.

Eighty SOFTSWISS delegates attended the SBC Summit Lisbon, hosting their partners at the company’s largest stand in history – a 288m² space. Partners, clients, and industry peers gathered at the stand to celebrate SOFTSWISS’s 15th anniversary. With ‘Cheers!’, lively discussions, and a spirit of collaboration, guests explored future business opportunities, forged new partnerships, and discovered new avenues for growth.

Among the highlights was the chance for clients to meet with SOFTSWISS founder Ivan Montik and Formula 1 legend Rubens Barrichello to discuss business insights.

 

Montik and Barrichello shared their leadership experiences on the main stage during the Leaders Summit, engaging the audience with invaluable lessons. Ivan Montik took on the role of interviewer, drawing out key leadership insights from Rubens Barrichello, who spoke about the critical lessons he learned as a Formula 1 driver and how he applies them to business as a leader. The event, tailored for leaders, offered inspiration to everyone in attendance.

From the stage, Rubens Barrichello reflected on the importance of practice and adaptability: “Natural ability can take you far, but without practice and repetition, it’s not enough. In both racing and business, it’s about adapting quickly, refocusing, and constantly improving to handle whatever comes your way.” He added on teamwork and leadership: “Success comes when there’s a balance in the team. Whether racing or running a business, trust among team members and knowing everyone’s role is key. A good leader isn’t just someone who gives orders but listens, learns, and works closely with their team.”

During his speech, Ivan Montik commented on leadership in business: “In today’s fast-paced world, leaders need to be adaptable and ready to make decisions on the fly. It’s not just about managing tasks but about motivating your team, fostering trust, and allowing everyone to contribute to the organisation’s success.”

 

The three days in Lisbon were filled with memorable moments, including the Grand Party celebrating SOFTSWISS’s 15th anniversary, attended by over 500 guests in the best venue in the city. The legendary DJ Benny Benassi took the stage, energizing the audience and turning the celebration into an unforgettable night.

 

A standout highlight was the Track Day led by Rubens Barrichello, where participants learned directly from the Formula 1 legend. Rubens guided the group through various high-performance driving experiences, including sessions in a Formula 4 car, Porsche 911 GT3 Cup, and Porsche 718. He provided real-time guidance, performance feedback, and expert insights, teaching participants advanced driving skills and techniques, making it an unforgettable learning experience.

 

SOFTSWISS will shine again at its next major appearance at SIGMA Malta in November 2024.

 

About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 23,500 casino games, the Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

 

The post SOFTSWISS Spotlight: Top Highlights from SBC Lisbon appeared first on European Gaming Industry News.

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