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OPPORTUNITIES AND CHALLENGES FOR RETAIL BRANDS IN 2021 – Q&A with Robert Dowling, CCO at Singular

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OPPORTUNITIES AND CHALLENGES FOR RETAIL BRANDS IN 2021 - Q&A with Robert Dowling, CCO at Singular
OPPORTUNITIES AND CHALLENGES FOR RETAIL BRANDS IN 2021 - Q&A with Robert Dowling, CCO at SingularReading Time: 3 minutes

 

  1. What are the differences between operating online vs brick-mortar operations (understanding the differences first before discussing what the synergies might be)?

It is a common misconception that having successful brick and mortar operations guarantees online success. These two sectors, although intertwined, are two unique, and very complex ecosystems that require different approaches and technologies for each, even different skill sets. To be successful in both areas, you have to understand the cultural biases, psychological factors, and technology implementation to take advantage of both verticals.

Land-based betshops attract players that enjoy placing a bet with their friends exchanging information prior to placing the bet. This is all part of the pattern of the social gambler. For this type of player, location can be an even bigger factor than the brand itself. However, this does not mean that the social gamer will not go online to place a bet. With the increased use of mobile betting, this has even intensified. Online operators have come up with a number of social features like live chat, live dealers, and options for social sharing of bet slips to recreate the community feeling. In some instances, the engagement between the player and the dealer is reinforced even further via live dealers. For successful online operations, operators must invest in seamless technology that allows their land-based operations to interact and link players to their online portals. For the player, it is essential to experience a seamless transition from the offline to the online space. The seamless technology allows players to start the game at their favorite betshop and continue playing from the comfort of their home.

 

  1. What challenges operators face when building seamless retail+online operations?

The number one challenge is legacy systems that need to be integrated with modern technology. This also implies that we need people who will understand and be able to manage modern technology. Second, the knowledge gap between what is required and what is actually delivered. The delivery requirements for online operations can be very different from the ones for a retail shop. For example, customer services need to be tailored for the online expectations of the player. We have to keep in mind that we are still an entertainment industry and make sure the brand does not lose that social and fun element to it when it goes online. Moreover, as already mentioned, the player should enjoy an easy transition from offline to online and vice versa with access to their seamless wallet, access to the same games, and betting options. Casinos can take a step further by live-streaming the dealers that are currently present in the physical location.

 

  1. What are your recommendations for a retail brand that wants to shift towards online operations? What is the best strategy and approach?

We will see an increasing number of operators going online, and there is only one right way to do this is.  Build a unique player journey that delivers a seamless experience for the players from start to end. One way to do this is to acquire an online brand that has the experience and licensing requirements for online operations. This is the right choice if time is of the essence. Another option for the operator is to partner with a platform provider that has experience with taking brands online and flexibility to deliver tailored solutions for each operator. In addition to the technology, operators need to choose a team having experience and time to guide them through the process.

 

  1. Covid has changed the consumer behavior; we see a strong move to online; What does this mean for retail operations in 2021?

In 2020, retail experienced a lot of hardship and evolution caused by the frequent opening and closing of the physical betshops. This has added pressure on high-street stores with traditional retail operations to move online. In my opinion, the focus in 2021 will be on two strategic points. Firstly, strengthening the online market share while also taking advantage of newly-regulated markets. Second, operators must take a step back, review their offering and identify the weak link, the product that might be falling behind the competition and work on innovative features for their customers. For retail brands striving to take their brand online, a technological strategic alliance that can facilitate scaling while still enhancing the retail offering would be the right way forward.

Additionally, in 2021 we have a number of sporting events that create vast opportunities for growth for both established brands and startups. The pandemic and the push towards online has evened out the playing field for experienced operators and newcomers. Although established brands will enjoy higher trust and loyalty when going online, they need to bear in mind that if the user experience is not on par with the competitors, they might lose the advantage based on their brand recognition.

 

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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A Quick Guide to Gambling Apps

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There are plenty of ways to promote gambling offers, including native ads, email campaigns, teasers, and other traffic sources that direct users to a pre-landing page. However, all these methods share one major issue — strict moderation and the constant need for workarounds, with the added risk of account bans.

To overcome such challenges, webmasters have increasingly turned to mobile apps, which can generate as many, if not more, leads than pre-landers. In this guide, the experts at 888STARZ Partners will delve into what affiliate apps are, the different types available, how to acquire them, and review the five best options for driving traffic to betting offers.

What are affiliate marketing apps?

In affiliate marketing, apps are mobile programs installed on users’ smartphones or tablets, specifically designed to promote gambling offers. These apps often function as fully operational casinos, enabling deposits, withdrawals, and offering mini-games such as slots, roulette, or poker. In some cases, they serve as promotional tools, embedding links to online casinos while offering extra features to engage users and drive traffic back to the main platform.

Types of apps for traffic generation

There are three primary types of mobile apps used to promote gambling offers: Native, Webview, and PWA. Each type differs in its implementation, development complexity, and conversion potential. Let’s dive deeper into each one.

Native applications  

Native apps are the classic mobile applications found on popular platforms like Google Play or the App Store. These apps don’t require an internet connection to function, allowing players to enjoy offline activities such as spinning slots, making sport bets, etc. However, an internet connection is still needed for account top-ups and website access.

Due to deeper integration with the device, these applications can access data such as geolocation and biometrics, and they can also be used to send push notifications directly to the player’s smartphone.

Native apps in Google Play to promote gambling offers. Source: Google Play.

Native apps tend to build more trust among users compared to PWAs or Webview apps. They load quickly, perform smoothly, and are generally well-optimized. However, developing a native app demands significant time and financial investment. Additionally, since they must pass App Store and Google Play moderation, techniques like cloaking cannot be used, making their approval challenging. And even when approved, native gambling apps are frequently removed, resulting in developer account bans.

Another challenge is that if the developer account isn’t properly warmed up before publishing, it will likely be blocked immediately after the app is taken down. Due to the high development costs and the inevitability of platform bans, native apps are rarely used for gambling promotion.

Webview applications  

Essentially, a Webview is a website embedded within a mobile application. Here’s how it works: once the app is installed through an official platform, all user actions are sent as requests either to an HTML file within the app or to a remote server. Webview apps have the advantage of easily bypassing moderation, thanks to their ability to use cloaking. As a result, they tend to remain on app marketplaces longer — often for weeks or even up to a month.

Webview apps can also be promoted on platforms with strict ad policies, like Facebook, TikTok, YouTube, and other social networks. These apps offer the same benefits as native apps, but they’re less complex to develop, cost less, and can even be rented from specialized services.

However, running Webview campaigns requires “warming up” your account to avoid a block after the app is banned. Additionally, since Webview apps are always connected to a website, they need an internet connection and tend to load slower than native apps.

Harrah’s online casino webview app. Source: Apps.Apple.

PWA applications (Progressive Web App)

PWAs and Webview apps are quite similar in terms of implementation, as both are tied to websites. The key difference is that while Webview apps embed the website directly inside the app, PWAs are essentially links to a website, designed to look and feel like a mobile app. 

To set up a PWA, you’ll need to purchase a separate domain, as they can’t be uploaded to official app stores. Instead, you’ll have to find alternative platforms or fake app stores that mimic the App Store or Google Play. However, exercise caution when using these alternative platforms, as some are unreliable or even fraudulent, putting your app at risk of being permanently lost.

PWAs tend to generate less trust among users, are optimized only for Android, and have the lowest conversion rates compared to other app types. That said, they remain popular because they’re the easiest to create, cost the least, and are often offered for free by affiliate programs.

Example of a fake Google Play page with PWA app. Source: 66pwa.

 

Why are mobile apps so popular?

We’ve outlined the specifics of each app type, but beyond their unique pros and cons, all of them share common advantages that make them so popular for promoting gambling offers:

  • Easier moderation:

Platforms like Facebook, Google Ads, TikTok, and Instagram typically prohibit online casino promotions, often blocking ads that link to gambling landing pages. However, when promoting gambling through mobile apps, these platforms tend to be more lenient, and ads are less likely to be banned. This removes the need for complex cloaking techniques or the use of anti-detect browsers.

  • Mobile traffic popularity:

The share of mobile traffic in affiliate marketing has grown significantly over the past few years. Today, almost all users respond to ads and play online casinos from their smartphones. As a result, gamblers have shown increased interest in gambling apps due to their convenience and interactive elements.

  • Push notification campaigns:

Mobile apps can integrate a feature to send push notifications to users’ smartphones, informing them about special offers, promotions, and other updates. This not only boosts first-deposit conversions but also helps retain players to casino and betting.

  • Higher trust levels:

Users are familiar with how easy it is to create a landing page, and many of these landing pages are used to promote unreliable or even scammy products. Apps, on the other hand, are harder to create and often require a significant investment and professional expertise. As a result, there are far fewer spammy platforms operating through apps, which increases user trust.

How to obtain apps?

As we’ve seen, mobile apps are effective for promoting online casinos and betting sites, but the process of acquiring them can be more complex than simply setting up a landing page. Depending on the type of app, there are different methods for obtaining one, ranging from easy to more challenging. Here’s a breakdown of the main ways to acquire mobile apps:

    • Via affiliate programs.
      Many affiliate programs specializing in gambling and betting niches often provide webmasters with PWA apps as promotional materials for their offers. Apps from affiliate programs come optimized for specific GEOs and can include custom features upon request;
  • App rentals. 

There are various services that allow you to rent mobile apps for gambling promotions. You can either choose from an available catalog or request a customized app. This method removes the need for development or ongoing maintenance. However, you’ll need to pay a one-time fee or a per-download fee (typically a few cents per download). Popular rental services include iRent, ZM Apps, Trident Rent, Wild Wild Apps, [FBM] Apps;

  • App builders. 

If you prefer to create an app yourself, there are app builders that allow you to design gambling traffic apps using pre-made templates. While these platforms can generate high-quality apps in just a few days, they are expensive, with prices reaching thousands of dollars. The functionality of these apps may be more limited than custom-built apps but can still serve most purposes.

  • Custom development. 

Custom development is the most expensive and time-consuming option for creating gambling apps. Freelancers typically charge high fees, and since apps are often removed from stores, you’ll need to commission new ones regularly, which can become costly. While larger teams may have in-house developers, most webmasters can’t afford to hire full-time professionals. Custom development is best suited for offers that require unique features or specifications.

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Push Gaming revolutionises jackpots with the launch of PrizeFlex™

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Push Gaming has launched PrizeFlex™, a groundbreaking, fully customisable jackpot solution designed to elevate player engagement and generate new revenue streams for operators.

PrizeFlex™ is a supplier-agnostic platform that can be seamlessly integrated with any game, casino or gambling product, regardless of the provider. This flexibility allows operators to create more entertaining moments and opportunities for players to claim bigger wins, increasing retention rates while encouraging growth.

The solution offers a wide array of customisable features, including flexible jackpot options (single-tier daily jackpots or multi-tier progressives), advanced contribution handling (up to 250 per second), smart math models, and market-specific configurations. Operators can tailor the jackpot types, contribution models, and RTP settings to suit their needs and best suit their target market.

Powered by Push Gaming’s proprietary jackpot engine and RNG, players can opt-in and out of the side bet jackpot anytime, which will not impact a title’s base RTP. No re-certification is required when configuring games that benefit from PrizeFlex™, and the open jackpot system can be applied to all casino products, including Sportsbook, Bingo, and Poker.

PrizeFlex™ has already launched with LeoVegas, supporting the world’s largest online casino jackpot value, and recently launched with BetMGM in Brazil, marking Push Gaming’s entry into the newly regulated market. Millions have been paid out to date, and Push Gaming plans to expand into more jurisdictions in 2025.

PrizeFlex™ is currently live in eight jurisdictions: Brazil, Denmark, Malta, the Netherlands, Ontario, Romania, Sweden, and the UK. Plans are in place to expand into new territories in 2025.

Fiona Hickey, Chief Business Development Officer at Push Gaming, said, “This is a project that holds incredible opportunity and scope for us and our partners. Progressive jackpot systems are widely loved by players and operators, and being able to create our own leverages our expertise and experience in the industry while simultaneously opening up an avenue for further growth.

“The benefits of PrizeFlex™ are numerous, and we believe they elevate it above other established systems in the industry. Its flexibility and agility are already enjoyed by operators with more set to follow suit imminently.

“Seeing the culmination of so much hard work is incredibly satisfying, and we’re delighted to be broadening our development scope beyond the amazing games that we are extremely proud of.”

The post Push Gaming revolutionises jackpots with the launch of PrizeFlex™ appeared first on European Gaming Industry News.

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Emirates Esports Federation Announces Worldwide Tender for Premier EGL Franchises, Unlocking Global Investment Opportunities

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The Emirates Esports Federation (EEF), in collaboration with ITW Universe, has announced the launch of an Invitation to Tender (ITT) for the acquisition and operation of elite franchises in the upcoming E-Gaming League (EGL). This initiative presents a significant opportunity for global investors, esports teams, sports franchise businesses and high-net-worth individuals to become part of the rapidly growing esports ecosystem, reinforcing the UAE’s position as a hub for digital entertainment and economic advancement.

The E-Gaming League is set to redefine esports with a sustainable, inclusive and competitive platform that spans multiple gaming genres. Designed to engage diverse demographics, the league will serve as a stable framework for fostering global collaboration and long-term investment opportunities.

Highlighting the significance of this initiative, Sheikh Sultan Bin Khalifa Bin Shakbout Al Nahyan, President, Emirates Esports Federation, stated: “The EGL franchise model represents a groundbreaking evolution in the esports industry. It is not just a framework but a transformative platform that ensures stability, fosters global collaboration, and unlocks unparalleled opportunities for long-term investment. Esports has grown beyond virtual entertainment to become a mass sport that transcends borders, cultures, and generations. With EGL, we are not just hosting games—we are shaping the future of the digital economy.”

Echoing this sentiment, Saeed Ali Al-Tahir, General Secretary – Emirates Esports Federation, added: “The launch of the EGL franchise model marks a defining moment in the evolution of esports. It stands as a beacon of innovation, providing stability through equitable revenue-sharing, strategic brand partnerships, and pathways for talent development. Our vision is to position the UAE as the world’s premier hub for competitive gaming and to lead the charge in driving economic growth, cultural exchange, and limitless opportunities for the next generation.”

Vivek Chandra, Director of ITW Universe, said: “We are happy to announce the EGL Franchise Ownership Tender along with Emirates Esports Federation. This initiative is designed to attract forward-thinking partners eager to engage in a dynamic and profitable esports ecosystem. We look forward to creating a League that add values to the Publishers, Players & whole esports ecosystem and our franchise partners would be at the centre of all the initiatives.”

The post Emirates Esports Federation Announces Worldwide Tender for Premier EGL Franchises, Unlocking Global Investment Opportunities appeared first on European Gaming Industry News.

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