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Handling Player Disputes with Non-Licensed Operators: Online Poker Case Study

Reading Time: 3 minutes
At brick and mortar casinos, poker players can get into all kinds of disputes ranging from the wrong amount of rake taken from a poker pot to someone breaking the rules at the table. The procedure for solving the dispute goes as follows: The floor is called to evaluate the situation and then a final decision.
It’s easy to notice most cases of a player breaking the rules when you have security cameras all over the place. At online poker tables, the situation is different though. You can’t see what the players are doing at their computer while playing cards. Recently, cases like using various tournament hand charts or real-time assistance software during gameplay have been discussed widely in the poker community. While it’s almost impossible to completely prevent those, handling player disputes should be relatively straightforward in case someone is found cheating. You ban the cheater and reimburse lost money to players who have played at the same tables with them.
What if you’re playing on a non-licensed poker room instead? The case gets much more complicated right away. While every operator has interest in protecting their players from cheating at the tables, having any kind of guarantee of that is nearly impossible. Worse yet, if affiliates are working with non-licensed operators as well, they might get into a tough spot if their players lose their money in against colluders or users of RTA software.
In this article, team members of Beastsofpoker.com discuss various aspects of solving player disputes as an affiliate and what kind of safety measures you should have with non-licensed poker operators. Let’s start with monitoring the games:
Monitoring the games for potential risks
The most common cases of fraudulent activity at the online poker felts are collusion and use of prohibited software. The third significant risk is the counter-party risk on unlicensed poker clubs. Depending the rules of the poker room, players might be able to use software like trackers during gameplay but any software that directly assists you in the decision-making is strictly out of question.
Collusion
Detecting collusion is much easier than detecting real-time assistance software usage, especially if the colluders do not use sophisticated strategies to hide what they’re doing. By monitoring a cash game or tournament table for 10-20 minutes, you can usually notice if something doesn’t add up with players’ actions.
Forbidden software
There’s not much you can do as an affiliate for detecting forbidden software unless you happen to play the games regularly and notice weird patterns by yourself. RTA users might try to play on licensed poker sites as well, so this risk is present no matter where you choose to play online poker. The only practical way to prevent your players from getting abused is to make sure the gambling operator has a security team to monitor the games for these cases.
Before you choose to promote a certain brand or an online poker club, it’s recommended to do a bit of research. Browsing through a few internet forums is not enough in this case. You should reach out to players and other affiliates on how it’s like to work with this brand, and if possible, meet the people behind the brand in person. Even after everything seems to click on paper, you might have to give your players a guarantee on their deposits, which can obviously be a big risk. Still, you don’t want to end up in a situation where a player has a dispute and nobody is able to reimburse them or handle the complaint properly.
Leveraging industry relationships to solve disputes
We’ve countered several cases where players have been unable to claim their winnings from a poker room. On licensed poker sites, the cases are usually about the player breaking some of the site’s T&Cs, which results in their winnings being frozen or the operator being shut down due to running out of cash.
While there’s counter-party risk in every business, with non-licensed operators the players will have a hard time to get reimbursed in case the operator runs out of money or refuses to pay a player if they conclude some T&C s have been broken, since there’s no regulatory body to handle the disputes. This leaves affiliates with just one option with player disputes: Negotiating with the operator.
From player’s point of view, having their account opened under an affiliate brings added safety. If something goes wrong with the gambling operator and the player feels like he is out of luck, the affiliate can try negotiating with the operator to get things sorted out. Again, there are no guarantees that the negotiations end up with a satisfying result for all parties involved. Yet, it’s definitely worth a try.
Final words
In general, preventive measures are easier to set in place than and preferrable to handling player disputes & trying to fix damage that has already occurred. As an affiliate, you should be prepared to help your players with any disputes, whether they were abused by other players breaking the rules or an operator confiscating their winnings. Lastly, it’s never a bad idea to keep up-to-date with the latest dispute resolutions procedures by following industry news.
Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Handling Player Disputes with Non-Licensed Operators: Online Poker Case Study
Latest News
8 Years Of Trust And Growth: The Story Of The N1 Partners × Askgamblers

Since 2018, one of the iGaming affiliate leaders, AskGamblers, has been partnering with N1 Partners, right from the beginning of the affiliate program’s rise. This collaboration has evolved into a proven growth engine for both brands.
Partnering for Scale: Why AskGamblers Chose N1 Partners
Working together, AskGamblers and N1 Partners have leveraged data-driven optimisation across GEOs. This lets AskGamblers scale traffic and conversions while N1 Partners deepens its footprint across key markets.
When the N1 Puzzle Promo was announced, the AskGamblers team shared their reaction:
“We received exciting news from our esteemed N1 Partners affiliate manager regarding this promotion. We are particularly thrilled about the grand prize – a helicopter – and are fully committed to participating with the goal of winning it!” said the AskGamblers team.
Driving SEO Traffic: The AskGamblers Formula
The AskGamblers’ focus is on providing genuine value and a high-quality user experience, so that visitors don’t just arrive, but return. That aligns seamlessly with N1 Partners’ philosophy of not just driving volume, but building players with retention and lifetime value.
“Secrets and tips exist in every domain. Still, great things are accomplished through hard work, an open mind, adaptability, and curiosity. Users will come back because of the added value and the best experience,” the AskGamblers team emphasised.
Stepping into the Race: AskGamblers Joins the N1 Puzzle Promo
When N1 Partners launched its huge-scale promotion campaign, the N1 Puzzle Promo, AskGamblers was quick to take a leading position. This promo offers a global affiliate competition with standout luxury prizes, including a grand prize – Robinson R22 Beta II helicopter – and a leaderboard structure that drives performance.
As soon as the promo launched, the AskGamblers team decided to go for the grand prize and dominate the leaderboard. With the guidance and support of N1 Partners’ affiliate team, the AskGamblers team selected several brands from the N1 portfolio, prioritising high-converting brands within the network, pivoted resources, and increased focus on SEO and long-term traffic value.
Leaderboard Mindset: Motivation, Competition & Expectations
AskGamblers is a highly competitive team, and the N1 Puzzle Promo format hits the mark. For N1 Partners, this speaks directly to our goal: bringing top-tier affiliates into big campaigns where they can shine and scale.
As participants get closer to the final stage of the N1 Puzzle Promo, the competition becomes even more intense, with the AskGamblers team confidently maintaining its position in the top 10 and actively moving towards the prize-winning places.
Beyond Traffic: What Success Looks Like
If AskGamblers wins the helicopter, the vision is as bold as it is fun.
“Wouldn’t it be great to skip notorious traffic and take a helicopter ride to the next iGaming event?” said the AskGamblers team.
Such an approach shows that this is about partnership, performance, and flair — not just metrics.
The N1 Puzzle Promo runs through the end of 2025, giving you a live chance to climb the leaderboard, win luxury prizes, and capture the grand prize: a Robinson R22 Beta II helicopter.
Don’t wait, sign up now, drive high-quality traffic and earn puzzle pieces! With N1 Partners’ multi-brand affiliate program, dedicated support, and global reach, your chances of rewards are streamlined. Join the race, collect your puzzle pieces, and hit the top!
Plus, there is a special bonus activity to earn even more puzzle pieces, and premium prizes. From September 1 to November 30, enter the 2nd lottery of the N1 Puzzle Promo with a fresh set of luxury prizes.
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Special Missions in N1 Puzzle Promo: Two Weeks Left to Grab Extra Puzzles!

The race for the grand prize of N1 Puzzle Promo – a real Robinson R22 Beta II helicopter – is entering the final stretch! Just two months left until the promo ends on December 31, and only two weeks to earn extra puzzle pieces and get a chance to win the exclusive “Pilot Course” VR set by completing special missions.
Deadline: November 15
How to join the final challenge and get +3 bonus puzzles (+ an automatic entry into the VR set draw):
- Be an active participant of N1 Puzzle Promo and earn at least one puzzle for your traffic.
- Share positive feedback about your experience with N1 Partners on four platforms:
- Follow N1 Partners on social media:
- Complete a short N1 Partners feedback survey.
What’s inside the “Pilot Course” VR set:
- Meta Quest 3 (128 GB)
- Licensed VR simulator
- PC-compatible cable
Time is running out – this is your moment to break into the leaderboard and boost your chances to take home the helicopter!
Don’t wait – complete your special missions before November 15 and get closer to the sky.
Find full details on our official website.
Be number one with N1!
Latest News
Paysecure brings Gibraltar’s iGaming payments community together for exclusive industry event
Reading Time: 2 minutes
Paysecure, a leading provider of payment orchestration solutions for the iGaming industry, successfully hosted its exclusive event Securing Faster Payments in iGaming aboard the Sunborn Hotel in Gibraltar on 16th October.
The evening brought together senior figures from operators, technology providers, and payment networks to explore the evolution of faster, more secure payment experiences in iGaming, and what lies ahead for the sector.
With speakers from Worldpay, Mastercard, DAZN, Pretty Technical, and Paysecure, discussions centred around balancing player experience, security, and compliance in a rapidly changing landscape.
Across keynote talks and a healthy panel debate, speakers explored how technology, data, and collaboration are reshaping the future of payments in iGaming.
A recurring theme was the tension between speed and security, and how advances such as network tokenisation and smarter orchestration are allowing operators to achieve both. Attendees heard how network tokens are improving authorisation rates and trust, while also fuelling new payment experiences, such as click-to-pay, which in turn reduces cashier friction and provides a seamless player journey.
The discussion also delved into how player-centric design, behavioural analytics and the latest technological innovations are transforming the deposit journey. With more than 30% of players abandoning deposits due to checkout friction, speakers shared insights on how to define and build dynamic payment experiences, utilizing customer segmentation, intelligent routing, and rich data-insights; and further reflected on the importance of ecosystem connectivity for pushing the industry forward.
It is clear from the discussions that payments are no longer a utility, but a point of competitive advantage for operators. Payments remain a pivotal conversion moment, and a lot hinges on the experience, with players expecting to pay quickly and efficiently how, when and where they want.
Paysecure’s Chief Commercial Officer and Co-Founder, Viktoriia Degtiarova, emphasised the importance of collaboration in raising industry standards: “The Paysecure Payment Professionals event really highlighted how critical payments are to operator success. In today’s fast-moving iGaming landscape, continual innovation in payment solutions isn’t optional, it’s essential. Success relies on collaboration across the entire ecosystem, from operators and PSPs to regulators and technology partners, ensuring seamless experiences for players while driving growth for all stakeholders.”
Farish Lakhani, Corporate Sales Director at Worldpay Global SMB further shared, “Thank you to Paysecure for hosting such a well-organised event in Gibraltar and for inviting us to be part of the conversation. It was a great opportunity to share insights and collaborate on shaping the future of payments in iGaming”.
Following the success of the Gibraltar event, Paysecure Payment Professionals – The iGaming Edition will continue across other key iGaming hubs in 2026, building on the discussions and relationships formed at this inaugural event.
The post Paysecure brings Gibraltar’s iGaming payments community together for exclusive industry event appeared first on European Gaming Industry News.
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