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Casino Guru Surpasses 1000 Successfully Resolved Complaints About Online Casinos

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Casino Guru Surpasses 1000 Successfully Resolved Complaints About Online Casinos
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Casino Guru has launched a complaint resolution center in August 2019. This allows casino players to submit public complaints about online casinos and get assisted by the Casino Guru team that investigates the situation and tries to make things right.

Since then, they have been helping an ever-increasing number of players, and the end of 2020 saw the number of resolved complaints in the Casino Guru system surpass a milestone of 1000 – a great feat displaying the impact of conflict mediation on the industry.

There are thousands of online casinos operating across the world, and not all of them behave in accordance with what most players and experts would consider ‘fair play.’ Some of them are outright malicious, whereas even very good casino websites sometimes mistreat a player, either knowingly or unknowingly.

Being able to submit a public complaint and get assisted by experts that know how the industry operates and what to do, is a great feature that is available on Casino Guru, as well as other casino-related websites, alternative dispute mediation services, and directly via regulators and licensing authorities.

Matej Novota, the head of Casino Guru’s Data and Complaint team, is delighted to see his team making a difference. “There are currently 8 people in our team helping players with their casino-related complaints. It takes quite a lot of work to assist hundreds of players each month, to investigate the situation, find out what really happened and how the situation should be handled fairly, and then try to get the casino to make things right. That said, it gives us an opportunity to help players directly and perhaps even change the entire industry for the better, which definitely makes it all worth the countless hours we put in.”

According to Matej, most common complaints about online casinos are related to these areas:

  • Rejected bonus payouts because of breached bonus terms
  • Delayed withdrawals or other withdrawal-related issues
  • Issues with KYC verification or blocked accounts
  • Player fraud accusations
  • Issues related to self-exclusion and other responsible gambling tools

He also added that the number of resolved complaints does not tell the entire story. “We surpassed the number of 500 complaints per month in December for the first time. Most of those get rejected because players stop communicating or because the casino actually hasn’t done anything that can be considered unfair. As for the remaining, justified complaints, we do our best to get them resolved, but this is not always possible, as not all casinos cooperate and are willing to adhere to our relatively strict idea of what is fair and what isn’t.”

Regarding the recent milestone, Matej commented: “The counter of successfully resolved complaints is over 1000 now and we are happy to have passed this milestone, but I also have to add that some of these complaints would get resolved even without our direct help. Sometimes, the player’s issue sorts itself out without our assistance. And sometimes, we don’t need to intervene, as simply the fact that the player has complained publicly – which can potentially hurt the casino’s reputation – can help the casino change their mind and make things right by themselves. But some cases are extremely complex and require a lot of analytical thinking and time to find out what happened and make things right, and it’s these cases that are the most rewarding to get resolved. Really makes it all worth it!”

Arguably, it would be even better if all things worked in a way that players wouldn’t have to complain at all, but that isn’t likely to happen any time soon. That’s why it’s good that websites like Casino Guru assist players with their issues, and, to make things even better, do it absolutely for free.


Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Casino Guru Surpasses 1000 Successfully Resolved Complaints About Online Casinos

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Government of Tamil Nadu’s Chennai Esports Global Championship (CEGC) Announces International Counter-Strike 2 and National BGMI Tournaments

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Chennai, India – October 2025: Sports Development Authority of Tamil Nadu’s flagship esports initiative, the Chennai Esports Global Championship (CEGC), has announced two major tournaments featuring Counter-Strike 2 (CS2) and Battlegrounds Mobile India (BGMI) in collaboration with Skyesports. Both will take place at the Jawaharlal Nehru Indoor Stadium this November, marking one of the most ambitious esports celebrations ever hosted in India.

The CEGC – Counter-Strike 2 will be held from November 7 to G, bringing together top teams from India, Southeast Asia, and Europe to compete for a USD 50,000 prize pool. This prestigious tournament will be part of the Valve Regional Standings, making it one of the key events to watch and positioning Chennai as a rising destination for global esports. Registrations are open across all three regions, with the top two teams from each qualifier advancing to the Chennai Playoffs.

The CEGC – BGMI tournament will follow from November 14 to 16, featuring India’s leading mobile esports teams competing for national glory and share of the INR 50,00,000 prize pool. Details about the tournament format, prize pool, and invited teams will be revealed soon.

The Opening Ceremony on November 7 will bring together global stakeholders, government representatives, and esports leaders to inaugurate the championship. This moment will mark the beginning of a new chapter in India’s esports journey, establishing Chennai as a hub that connects local talent with global opportunity.CEGC isn’t a one-time tournament; it’s the foundation for India’s long-term global esports expansion. It blends community, culture, and competition to build sustainability rather than short-lived spectacle. An official initiative by the Government of Tamil Nadu, envisioned by the Hon’ble Deputy Chief Minister of Tamil Nadu, it represents a historic milestone as the first Indian state government-backed international esports championship.

Dr Atulya Misra IAS, Additional Chief Secretary, Youth Welfare and Sports Development Department, said “Tamil Nadu is proud to pioneer the convergence of technology and sport. Having successfully incorporated esports into the Chief Minister’s Trophy, we are now ready to showcase our state’s prowess on the world stage. This landmark initiative is aligned with the vision of the Hon’ble Deputy Chief Minister, Thiru. Udhayanidhi Stalin, to promote emerging and futuristic sports disciplines and empower the state’s massive youth demographic.”

Meghanatha Reddy IAS, Member Secretary of the Sports Development Authority of Tamil Nadu (SDAT), added, “Tamil Nadu is proud to champion this new era of esports in India. The Chennai Esports Global Championship reffects our vision to make the state a global esports destination while creating opportunities for young players, creators, and professionals. Beyond competition, it will strengthen industries like broadcasting, production, and content creation, generating jobs and fostering growth for our creative economy.”

Shiva Nandy, Founder and CEO of Skyesports, said, “The Chennai Esports Global Championship is more than an event. It is India’s declaration that we are ready to build, host, and sustain a global esports ecosystem rooted in local talent and creativity. With the support of SDAT, we aim to make Chennai a bridge between Indian esports and the global scene, much like how Saudi Arabia’s Esports World Cup became a worldwide hub for the industry.”

By combining competition, culture, and tourism, the CEGC will deliver a festival-like experience that celebrates both gaming and Tamil Nadu’s heritage, while positioning India within the global esports landscape.

According to IMARC Group, the global esports market was valued at USD 2.08 billion in 2024 and is projected to grow to USD 10.06 billion by 2033, at a CAGR of 17.05 percent. The Asia-Pacific region currently leads the industry, accounting for over 30 percent of global market share. Within this, India continues to rise as one of the fastest-growing gaming markets, with over 453 million gamers in 2023, expected to surpass 730 million by 2028.

 

The post Government of Tamil Nadu’s Chennai Esports Global Championship (CEGC) Announces International Counter-Strike 2 and National BGMI Tournaments appeared first on European Gaming Industry News.

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SimplePlay has launched a new Table Game: Vietnamese Fish Prawn Crab!

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Symbols rolled; glitters with gold

SimplePlay has launched a new Table Game: “Vietnamese Fish Prawn Crab”!

“Vietnamese Fish Prawn Crab” is an easy-to-learn and super fun dice game. It is a widely played game in Vietnam, especially during Lunar New Year when family and friends meet! Everyone wants to win a round of Fish Prawn Crab during the New Year as it signifies good luck and fortune in the year ahead!

In “Vietnamese Fish Prawn Crab”, instead of numbers, symbols are used on the six faces of the die, namely Stag, Cabalash, Rooster, Fish, Crab, and Prawn. Players predict the roll of three dice and bet on symbols or combinations. There are specific doubles where players bet on the combinations of any two symbols. There are also triples – both specific and any – for players to bet on having the same symbol on three dice and win a huge payout!

Game Code Game Type Client Type Release Date
EG-VFPC-LOBBY Table Games HTML5 Web and Mobile Web 9 October 2025
Download (Password : simpleplay) Game Artwork Product Sheet
SimplePlay offers a great variety of slot games for your selection. Please feel free to contact us at [email protected]. Stay tuned with us for more hot new products!

The post SimplePlay has launched a new Table Game: Vietnamese Fish Prawn Crab! appeared first on European Gaming Industry News.

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Tekken 8 Superstar Jeondding Renews Contact with Team Vitality till 2030

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Today, Team Vitality are proud to announce the contract renewal of South Korean Tekken 8 superstar Jeon “Jeondding” Sang-hyun, who will continue with the organisation through to 2030.

The renewal follows Jeondding’s standout performance at the 2025 Esports World Cup, where he secured an impressive 4th-place finish. This defining moment not only solidified his reputation on the global stage but also reaffirmed his status as one of the most respected and admired competitors in the fighting game community.

“Securing such a long-term commitment in esports is something truly special, and it speaks volumes about the absolute trust we have in Jeondding, both as a player and as a person. His attitude, dedication, and the way he embodies the DNA of Team Vitality make this partnership feel natural and inspiring. We’re thrilled to continue building this journey together and excited to see all the milestones he will achieve with us in the years ahead,” said Danny Engels, Corporate Director of Global Operations at Team Vitality.

The contract renewal reflects Jeondding’s unmatched talent, dedication, and passion for the game as well as Team Vitality’s commitment to nurturing talent and strengthening its footprint in the fighting game scene.

As Jeondding’s legacy continues to grow, fans can look forward to seeing him in action at the upcoming EVO Nice in France, taking place from October 10-12. Competing on home soil always holds special significance, while the ultimate goal is to become the best club in the world, every event in France carries added meaning.

The post Tekken 8 Superstar Jeondding Renews Contact with Team Vitality till 2030 appeared first on European Gaming Industry News.

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