Connect with us

Powered

728x90 banner available here

Latest News

Towards a “Customer-first” Betting Experience

Published

on

Towards a “Customer-first” Betting ExperienceReading Time: 3 minutes

 

Sabrina Soldà, BtoBet’s Chief Marketing Officer:
SIGMA Malta has been a jam-packed experience with iGaming professionals from all over the world gathering at Malta’s MFCC, sharing their views and insights on the way forward that the industry should undertake.

Regulation and compliance, new market frontiers such as Asia and the US, emerging realities like Latin America and Africa, payments and the advent of blockchain … These were some of the main topics that were discussed in depth during the various workshops and conferences that span throughout the three days of the event. But the major event that really got my attention was the CRM workshop, with key figures like Quickspin’s Thomas Jones, and iMovo’s Javier de Arriaga underlining the importance for any iGaming company to gain a 360 view of their customer, resulting in a better retention of their players.
And whilst there is no doubt that from a technological perspective the industry is considered to be at the forefront, I find it somehow disappointing to acknowledge the fact that generally speaking the betting scene is still lagging way behind other entertainment industries.

Almost every industry is experiencing fundamental change, and the iGaming industry is no different. Consumer expectations have shifted and the continuous introduction and integration of innovative digital technologies channels are constantly impacting and changing customer demands transforming the player journey in a highly volatile scenario hugely effecting player loyalty and retention outcomes. Yet even though aware of this, most of the big players in the industry tend to persist with the status quo, sticking to their current approach where their players have to adapt to their business strategies and not vice versa.

Who are my customers? What do they want and need? How do they behave? What is driving their behaviour? How is it possible to engage my players, increase customer loyalty and achieve a seamless and holistic user experience in the age of digital disruption?

These are the strategic questions that service providers and operators alike should be posing themselves in order to be able to improve and provide an augmented UX.

Netflix provides an excellent example of the power of a company with a simple, clear customer strategy and business model adapted for the digital age with their customers at the heart of their business operations. What started out as a home delivery service of popular DVDs has transformed into a global media powerhouse, redefining the concept of customer centricity through technological innovations by using customer insight data to refine and develop its proposition.

The Netflix example proves that recent fundamental changes to customer needs and behaviour, and the arrival of disruptive new competition, means that many businesses need to develop a new customer strategy. In laymen terms, when it comes to the iGaming industry the provision of a “standardised” omnichannel betting platform is simply not enough to provide and guarantee the kind of betting experience that is sought by the players themselves. Resulting ultimately in the bigger player churn rates characterising most markets.
It is becoming clearer by the day that players are asking for a betting ecosystem that simplifies their interaction with all available devices, channels and communicative mediums throughout the span of the day, be it social media platforms, smart speakers, and why not, TV.

Operators should be in a position where they focus entirely on and develop in the way they deem best their player journey, and providing the best possible customer experience for their target players. Reality is that most operators are restrained from delivering an augmented UX via the core platform technology provided to them by service providers. In most cases we are still witnessing a case of the operator delivering the platform provider’s distinct betting experience, with no possible way for intervention on their behalf to alter this betting journey.

Fact is that most operators are slowly but surely transforming themselves into franchises with no unique points of reference that make them stand out from the competition. This is why the development of iGaming platforms enabling a holistic betting ecosystem that morphs around the players’ needs and preferences no matter the device, place, and medium should be placed at the higher echelons of the industry’s agenda.
This is firmly what BtoBet believes in. This is what we are working on delivering to our partners and their target customers. And this is what we are set to unveil in the coming weeks.


Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Towards a “Customer-first” Betting Experience

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

Latest News

GAMING’S CHEATING CRISIS REVEALED IN FULL BY PLAYSAFE ID

Published

on

Reading Time: 2 minutes

 

– 80% of gamers encounter cheating in online games –

– Over half of gamers (55%) have either reduced or stopped spending on in-game purchases because of cheating

Four out of five gamers have faced cheating in online play, exposing a crisis that threatens the integrity of the global games industry. That’s the headline finding from new research by PlaySafe ID, the platform dedicated to keeping cheaters, bots, and predators out of video games. Based on a survey of more than 2,000 gamers in the UK and USA, the results are detailed in Gaming’s Cheating Crisis Report, a landmark whitepaper revealing the scale, impact, and risks of unchecked cheating.

The effects of this on gamers, and therefore for game studios alike are stark. The data reveals severe implications for studio revenue with 55% of gamers admitting to having either reduced or stopped spending on in-game purchases because of cheating. A further 42% of gamers said that they have considered quitting a game entirely because of cheaters. These numbers make one thing clear, cheating isn’t just a player experience issue; it’s a direct threat to revenue. Studios can no longer afford to overlook it.

The data clearly shows that the vast majority of gamers are ready for change. With 83% saying they would be more likely to play a game that promotes itself as cheater-free, more than just an empty promise players are willing to take actionable steps if studios get on board with 73% comfortable verifying their identity to ensure a cheater free experience. This desire for accountability extends beyond a single title, as 79% believe cheating penalties should apply across multiple games.

Andrew Wailes, Founder and CEO of PlaySafe ID, commented: “I hate cheating in video games, it’s a serious issue that undermines player trust and directly impacts developer revenues. From looking at our data it’s clear that gamers agree and that they are not only aware of the problem, but they’re ready to be part of the solution. Gamers are ready, the responsibility to address cheating now falls squarely on studios and developers with robust, effective and most importantly transparent measures.”

Key findings of Gaming’s Cheating Crisis Report:

  • Cheating is a problem: 80% of gamers encounter it in online games. Only 20% of gamers have never come across a cheater.
  • The hidden cost: cheating has a direct financial impact on the games industry, as 55% of gamers have either reduced or stopped spending on in-game purchases because of it.
  • Retention risks: 42% of gamers have considered quitting a game entirely because of cheaters.
  • Solutions and accountability: 83% would be more likely to play a game that is credibly promoted as being cheat-free. The gaming community is highly receptive to identity verification: 71% would be comfortable verifying their identity with an accredited verification company.

Given the deeply ingrained nature of cheating and its negative effects on players, the PlaySafe ID whitepaper explores opportunities for developers and publishers to retain players and protect revenue, highlighting the potential for fairer gaming environments. The whitepaper outlines current trends in player sentiment towards anti-cheat measures, including identity verification and cross-game penalties, which can be utilised to unlock the potential of a more accountability led gaming ecosystem. Gaming’s Cheating Crisis Report is available to download here.

 

The post GAMING’S CHEATING CRISIS REVEALED IN FULL BY PLAYSAFE ID appeared first on European Gaming Industry News.

Continue Reading

Latest News

Newzoo x Tebex Report: How Gamers Are Spending in 2025

Published

on

Reading Time: < 1 minute

 

How players pay is changing, and so is how much they spend.

Tebex, the leading payments solution for gaming reaching $1Bn in processed payments, is launching the first industry-wide look at payment trends in EU and NA with Newzoo on Tuesday, August 12 at 09:00 AM CEST.

Unlocking Games Revenue: Player Behavior and Payment Trends in the West”

Key Findings:

  • NA is the top spending region globally:

    • NA average: $324.9 per payer

    • EU average: $125.4 per payer

  • Motivations for spending differ by region:

    • NA has a desire for expression:

      • 34% of players spend to unlock exclusive content and 29% to personalize characters

    • EU has a value-driven behavior:

      • 28% of players citing special offers or good prices as their top reason to spend.

  • EU: DLC, microtransactions, and subscriptions account for nearly 50% of PC game revenue (and 1/3 of console game revenue)

  • NA: leads in Buy Now, Pay Later adoption with $80 ATV, tied with Crypto.

  • In LATAM, Africa, and APAC: local wallets  are becoming the go-to payment method

 

The post Newzoo x Tebex Report: How Gamers Are Spending in 2025 appeared first on European Gaming Industry News.

Continue Reading

Latest News

Nazara Doubles Q1FY26 Revenues to ₹498.8 Cr; EBITDA Up 90% to ₹47.4 Cr and PAT Increases by 118% to ₹51.3 Cr

Published

on

Reading Time: < 1 minute

 

Board approves stock split and 1:1 bonus issue

Nazara Technologies Limited (“Nazara”) posted a sharp growth in Q1FY26 with revenues of ₹498.8 crore (+99% YoY) and EBITDA of ₹47.4 crore (+90% YoY). The core gaming business achieved a 24.4% EBITDA margin, reflecting strong execution of its IP-led gaming strategy.

PAT in Q1FY26 was ₹51.3 crores, marking a 118% YoY increase and underlining the company’s continued ability to generate sustainable profits even as it invests for growth.

Growth was led by strong performances from Fusebox, Animal Jam, and Curve Games, supported by the company’s Centers of Excellence in User Acquisition and Analytics. “We are seeing early results from our sharpened focus on IP-led gaming and are reinvesting this momentum into expanding our IP portfolio and strengthening UA to drive sustained growth. We have also strengthened our leadership team with recent appointments bringing deep expertise in gaming,” said Nitish Mittersain, Joint MD & CEONazara Technologies Ltd.

The board also approved Sub-division of equity shares and issue of Bonus Shares as follows:

  1. Sub-division of 1 (One) equity share of face value of Rs. 4/- (Rupees Four) each fully paid-up into 2 (Two) equity shares of face value of Rs. 2/- (Rupees Two) each fully paid-up; and
  2. Issue of bonus equity shares in the ratio of 1:1 i.e., 1 (One) bonus equity share of Rs. 2/- (Rupees Two) each for every 1 (One) equity share of Rs. 2/- (Rupees Two) each fully paid-up.

 

The post Nazara Doubles Q1FY26 Revenues to ₹498.8 Cr; EBITDA Up 90% to ₹47.4 Cr and PAT Increases by 118% to ₹51.3 Cr appeared first on European Gaming Industry News.

Continue Reading

Trending

EEGaming.org is part of HIPTHER, parent brand of various prominent news outlets and international conferences. These platforms and events span a wide range of industries, including Entertainment, Technology, Gaming and Gambling, Blockchain, Artificial Intelligence, Fintech, Quantum Technology, Legal Cannabis, Health and Lifestyle, VR/AR, eSports, and several others. This indicates that EEGaming.org is part of a larger network that focuses on a diverse array of sectors, particularly those related to cutting-edge technology and modern lifestyle trends.

Contact us: [email protected]

Editorial / PR Submissions: [email protected]

Copyright © 2015 - 2025 HIPTHER. All Rights Reserved. Registered in Romania under Proshirt SRL, Company number: 2134306, EU VAT ID: RO21343605. Office address: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania

We are constantly showing banners about important news regarding events and product launches. Please turn AdBlock off in order to see these areas.