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How Do Casino Providers Listen to Players?

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When it comes to gaming today, compared to many years ago, one of the striking improvements is the ability as a fan of the game to have some kind of control over the direction it takes. While, usually, this control is still dependent on many factors, the mere idea that posting opinions on social media – especially so if there are many similar ones – can actually influence the next instalment of the game. When it comes to online casino, this principle remains. Fans of gaming can send messages to the games developers to let them know what they might want to play or not want to play. This can be monitored through the number of players, the games they play, and also qualitatively on social media and other online forums. So, how have online casinos used audience information to become better?

Customer Service
It might seem obvious, but having a good amount of customer service options can be a huge distinguishing factor in choosing an online casino. Social media is one way in which fans can contact the providers of the games and, if done publicly, can begin discussions about favourite games, the best methods of cashing out, or even themes that people want to see done more. As well as social media, traditional methods of customer service and contact points are crucial. In fact, as casinoportalen.dk shows us, being able to contact someone in customer support is one of the six Danish regulations for online casino. These regulations help to ensure that a site offers the best possible experience for the player. So, to include the need for customer support in this shows that it is an incredibly important facet of a successful online casino.

Game Selection
The game selection and the ability to choose from a wider range is arguably one of the most important parts of an online casino’s offering. The greater the game selection, the more likely players will stick around and new players will find something they enjoy. These games can come from themes or branded elements that attract players, from video and audio content which provides something extra for players, or even from a type of gameplay. As medium.com shows, gamification is increasingly important. Gamification of online slots means that there are a wide range of extra elements associated with progressing through slot games, while live modes of these games mean that players are able to see a dealer in roulette, blackjack, baccarat and poker. Being able to see a live dealer could also be a factor as it shows a commitment to the latest streaming technology as well. Game selection could be the defining factor for players.

The two main aspects of a successful online casino are the range of games for players and the feeling that they are properly cared for. That’s why social media monitoring of what players like or dislike about games is important. As is the ability to hear from customers who might have something important to share with the provider.


Source: Latest News on European Gaming Media Network
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: How Do Casino Providers Listen to Players?

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Hold tight in Bucking Rider – Play’n GO’s next Crashback™ game

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Play’n GO launches Bucking Rider, the latest arcade-style crash game to feature the studio’s proprietary Crashback™ mechanic. Designed to bring excitement and simplicity to all players, this title is a calculated buck from the norm – inviting players to test their nerve on a wild bull ride that can soar up to 5000x the bet.

Bucking Rider swaps traditional slot reels for fast-paced decision-making. As the multiplier ticks up from 1x to a potential 5000x, players must choose the perfect moment to cash out – or risk getting thrown as the bull bucks the rider. And with the Crashback™ feature now making a return, there’s a second shot on the line. If players cash out, the ride keeps going allowing them to hop back in for a shot at an even bigger multiplier.

The game’s dusty rodeo aesthetic and snappy animations bring the tension of a live arena to players. There’s no need to chase symbols or paylines – Bucking Rider is about pure risk versus reward, putting the reins directly in the player’s hands.

This release builds on the foundations laid by Miner Donkey Rider, and looks to be yet another fantastic release featuring an innovative new mechanic continuing Play’n GO’s drive to push genre boundaries, as with games like Legacy of Gems Blitzways™. Fans of arcade-style titles and casino newcomers alike will find Bucking Rider a striking mix of skill, timing and spectacle.

George Olekszy, Head of Game Retention at Play’n GO, said: “Bucking Rider is designed to shake things up. With the Crashback™ feature, players aren’t just watching – they’re making split-second decisions that can turn into serious rewards. It’s a bold format that expands what a casino game can be.”

This isn’t just another ride – it’s a test of nerve, and one players will want to take again and again.

The post Hold tight in Bucking Rider – Play’n GO’s next Crashback™ game appeared first on European Gaming Industry News.

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Leading games developer, Incentive Games is proud to announce the official launch of ‘Prize Matcher’ a daily free-to-play game for bet365 in New Jersey and Pennsylvania. This expansion marks a significant milestone in bet365’s ongoing commitment to delivering innovative, engaging gaming experiences for players in regulated U.S. markets.

Prize Matcher builds on the success of previous free-to-play games, offering an exclusive experience tailored for bet365’s audience.

Now available to players in New Jersey and Pennsylvania via the Casino and Sports products, Prize Matcher provides an exciting opportunity to win prizes by collecting symbols throughout the week. Each day, players can reveal three tiles, collect symbols, and claim rewards. Every Monday at 5pm local time, the game’s grid resets, delivering fresh opportunities and surprises.

A particularly exciting feature is the ‘Diamond’ symbol. Players who uncover this rare gem will receive an instant prize (no symbol matching required).

Ahmed Baker, Chief Commercial Officer at Incentive Games, commented, “Expanding Prize Matcher into New Jersey and Pennsylvania is a major milestone for Incentive Games and a testament to our strong partnership with bet365. We take pride in creating innovative, free-to-play experiences that enhance player engagement. This launch reinforces our commitment to delivering cutting-edge products that drive customer retention for our clients.”

A bet365 spokesperson added, “Once again, our partners at Incentive Games continue to raise the standard for innovation with the launch of Prize Matcher. We’re confident that our customers in New Jersey and Pennsylvania will enjoy a fantastic free-to-play gaming experience!”

Players in New Jersey and Pennsylvania can access the game via the following websites: 

  • NJ: casino.nj.bet365.com/promotions/us/prize-matcher
  • PA: casino.pa.bet365.com/promotions/us/prize-matcher

 

New and eligible customers only. Your Bonus Bets are non-withdrawable. Any returns from Bonus Bets wagers will be added to your Withdrawable Balance, but the Bonus Bets wager is excluded from any returns. Returns exclude Bet Credits stake. Max. prize, time limits, bet/game restrictions, and T&Cs apply.

You must be over 21 to play. If you or someone you know has a gambling problem, and wants help, call 1-800-GAMBLER.

Significant Offer Terms and Conditions

· Promotion runs from 05:00 PM local time on April 7, 2025 until 04:59 PM local time on July 28, 2025. The promotion is divided into weekly periods. Each weekly promotional period will begin at 05:00 PM local time on Monday and end at 04:59 PM local time the following Monday. Once the weekly promotional period has ended the grid will reset.

· You can reveal up to three tiles on your grid each day by clicking them. Unused reveals will not carry over to the following day. You are not guaranteed to win a prize in any promotional period. Your prizes will be credited automatically. In the event that your prize is not credited automatically, it may take up to 72 hours from the end of the corresponding promotional period for your prize to be credited.

· Your Bonus Bets will expire 7 days after they are added to your Bonus Bets balance. If additional Bonus Bets are added to your Bonus Bets balance within this 7 day period, the total Bonus Bets balance will expire 7 days after the last addition.

· To claim your Bonus Bets, go to the Account menu on Sports, choose My Offers and click Claim. You will have seven days to claim.

· Cash prizes must be accepted within 7 days of crediting and will be added to your withdrawable balance. Any unaccepted cash prizes will be removed after 7 days.

· You can claim your Spins by logging in to your Casino account and clicking Accept on the pop-up. Alternatively, navigate to Casino in the Sports app and click Accept on the pop-up. Spins must be accepted within 7 days. Once accepted, you will have 7 days to use your Spins. Spins can be used on Book of Claddagh, Book of Sekhmet Deluxe and Chamber of Alchemy and are valued at $0.10. Any unused Spins will removed 7 days after claiming.

· $10 Casino Bonuses must be accepted within 7 days. Once accepted, you will need to wager the bonus once on eligible games before you can withdraw your bonus funds and any winnings from them. The bonus can only be used on the following games: Sticky Stacked Fire 7s, Cash Eruption and Lightning Blaze. If the wagering requirement has not been met within 7 days of acceptance of the bonus, any funds held in the Bonus Funds balance will be removed. A bet on a single game round cannot exceed $1.

· All prizes won from the New Jersey Prize Matcher must be used when you are located in the state of New Jersey.

· This offer is only available to new and eligible customers.

 

The post appeared first on European Gaming Industry News.

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New football tournament is part of iGB L!VE’s London iGaming Week

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iGB L!VE will be underscoring its status as one of the industry’s most popular business, networking and social igaming events this year following confirmation that it has teamed up with the LatAm Media Group to stage the first London LMG Futbol Experience. 

Taking place on Friday 4th July at the BallerZ Dome in Bluewater, the live-streamed 6-a-side tournament will be played on a state of the art 5G pitch with games officiated by fully qualified referees.

With free transportation provided to and from ExCeL London, a journey which takes less than 35 minutes, the day’s activities will run from 1pm – 10pm and comprise a host of networking opportunities and events including lunch and a prize giving cocktail reception as well as a post-match poker tournament.

Expanding on the day’s activities, Agustin Cikes COO and Jorge Gomez, CEO of LatAm Media Group said: “This will be the 14th LMG Futbol Experience with previous editions being staged in Argentina, Brazil, Colombia, Mexico, Peru and Spain. The mix of competition and camaraderie sits at the heart of the LMG Futbol Experience and we are looking forward to bringing the excitement and competitive fun of our Latin American events to London. To be able to hold the tournament alongside iGB L!VE represents a true milestone.”

Welcoming the opportunity to deliver another high profile event as part of iGB L!VE’s London iGaming Week, Global Portfolio Director Naomi Barton noted: “London is the birthplace of igaming so it’s totally appropriate to hold a prestigious industry tournament in the country which was the birthplace of football!

“It’s fantastic to able to work with LatAm Media Group to celebrate the relocation of iGB L!VE to London and create a series of social events to complement all the business lead generation and networking activities that will be available on the iGB L!VE show floor. July’s edition will not only be the largest iGB L!VE on record but also the most valuable and inspirational for our customers, as the event continues to provide an ultra-professional environment in its new London home, right at the heart of the igaming community”.

To enter a team in the LMG Futbol Experience and/or take advantage of the tournament branding and sponsorship opportunities contact Agustin Cikes at [email protected]

iGB L!VE (2nd– 3rd July, ExCeL London) will welcome a projected 15,000 igaming and affiliate pioneers, helping businesses throughout the online gaming ecosystem to navigate an ever-changing landscape via networking opportunities, cutting-edge innovations and crucial market knowledge-sharing. To register for the first edition of the show to be held in London visit: igblive.com

 

The post New football tournament is part of iGB L!VE’s London iGaming Week appeared first on European Gaming Industry News.

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