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International operator SKS365 partners with Wiraya to focus on player experience for leading Italian brand planetwin365
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SKS365, the leading sports betting operator,has announced the roll out of Wiraya’s software for automated customer interactions for their core brand planetwin365, with an initial focus in the Italian market. This approach delivers enhanced customer experience to generate increased conversion rates.
“We have always tried to have a player-centric culture, and we wanted to make all our customer communication touch points as personalised as possible. This means moving beyond the traditional, un-targeted mass-marketing messages that so many operators use to approach players.” Says Adalbert Wisniewski, Head of Sales Operations for SK365.
“While enhancing the experience for our players is key, ultimately, we feel by using Wiraya, we can build intelligence into our systems, targeting the right players, at the right time, to increase the customer lifetime value for the business.” Says Wisniewski.
“There’s a real challenge now for iGaming operators. A combination of tighter regulations, increased competition and greater expectations from customers, means that Customer Experience is becoming the prime way to differentiate your brand. In Italy in particular a ban on advertising makes the need to focus on existing player loyalty, more important than ever.” Says Wiraya’s iGaming Director, Hampus Lindberg.
Lindberg continues “With this is mind, combining planetwin365’s fun in game experience with engaging player communication, we think is a really pretty powerful combination. This not only delivers a positive experience for players, but ultimately increases deposits for planetwin365.”
About SKS365:
SKS365 Group is a multi-licensed international bookmaker and gaming operator from Austria, which has made significant gains in the European gaming sector since it’s foundation in 2009.
With over one and a half million registered customers today, including the flagship brand planetwin365 is one of the fastest growing sports betting portals in Europe.
Find out more at: sks365.com
About Wiraya:
Wiraya is an Automated Customer Interaction software that dramatically improves your customer experience KPI’s. It uses data and artificial intelligence to generate the optimum blend of voice, text and mobile messaging to inspire action from your players.
Started in Sweden in 2008, Wiraya now has offices in Stockholm, Malta and London, working across industries with a number of Europe’s largest brands as clients. Wiraya has processed over 100 million interactions to date.
Source: Latest News on European Gaming Media Network
eSports
CS:GO Betting Gains Momentum in the iGaming Sector
The emergence of betting on CS:GO has transitioned from a niche market to a considerable portion of the iGaming market. This article looks at the reasons behind the growth, the most popular formats, trends, demographics, geography, and implications for the market. Based on estimates from Esports Insider, the betting market was valued at US$2.5 billion in 2024 and is expected to reach US$2.8 billion by the end of 2025, highlighting the growth of betting in competitive gaming.
The scope of wagering on competitive shooter titles like CS:GO has shifted from informal betting between individuals to sophisticated betting systems involving wagering virtual items, live match bets, and case opening.
The convergence of high-visibility esports, interactive and gambling mechanics, and real-world value gambling items has developed a strong sub-market in the iGaming market, examined in this article.
The Rise of CS:GO Gambling Across Platforms
As central hubs for wagering activities on CS:GO skins and other virtual items, leading CS2 gambling sites have become increasingly popular. Users deposit in-game assets, open cases, and bet on matches or games involving items. The business model is based on converting digital items into gambling entries and completing rapid, high-volume transactions.
For February 2025, a UK Gov.uk review reported 6.9 million unique visits to skins gambling sites worldwide, with 44.9 per cent of the audience in the 18 to 24 age bracket. Members of the 11 to 14 age group were more than twice as likely to participate in skins gambling as those aged 22 to 24.
For analysts, this is proof of the rapidly expanding gambling ecosystem centered on CS: GO and the increasing interest it is attracting from mainstream iGaming operators and affiliates.
The gambling and betting industry has also noted this expansion. Esports Insider place the 2024 esports-betting market at 2.5 billion USD, with projections for the end of 2025 sitting at 2.8 billion USD, confirming that the industry is moving from niche wagering into more mainstream betting.
How Player Engagement is Driving Industry Growth
Players are no longer limited to betting on the outcome of a game; they now participate in the more immersive experiences of skins and case openings and even event mini games. As of late, almost fifty per cent of bets placed on esports are in-play as the streams are ongoing.
The excitement in skin gambling is derived from the thrill of trying to acquire scarce game elements, where the high and the low are strikingly similar to casino games. The above-mentioned review from Gov.uk shows a disproportionate capture of the under-18 audience, where engagement is particularly high and entrenched in behaviours that are predicting gambling.
Participatory growth contributes to turnover, increased market share, and the capture of advertisers and affiliates. We are beginning to see affiliates take a more product-focused approach as high engagement and growth of user bases are influencing design.
Emerging Trends in Virtual Item Wagering
Several trends are changing the nature of gambling with virtual items. Analysts share that the first of such trends is the acceptance of skins and other game elements as a quasi-currency wherein the buying, selling, and wagering of such items have real-world gambling implications.
Hybrid formats other than traditional match betting continue to grow in popularity. These formats primarily rely on chance and are more akin to traditional casino games than sports betting and include case openings, coin flips, crash games, and jackpot games.
Per a regulatory review, the skins-gambling platforms are designed with weak age-gating and responsible gambling controls. These platforms are largely accessed by adolescents, and users exhibit behaviours that are consistent with traditional gambling.
Analysts suggest that operators on these platforms are adopting new trends which include mobile-first interface designs, live micro-betting, skin deposit methods, and cross-platform marketing. The use of these features suggests that betting on virtual items has become part of the mainstream wagering practices in the esports ecosystem.
Partnerships and Market Expansion in iGaming
Partnerships for market expansion between operators, esports organisations, streaming platforms, and item marketplaces are key developments in the gambling market.
Industry sources from the likes of SiegeGG and Bookmaker expert report that operators use strategic partnerships with content creators and esports teams to promote visibility for skin betting and wagering software. Operators are going beyond traditional sports betting and incorporating skin commerce, live-streaming, and cross-platform inventory management.
On the affiliate side, those who understand gamer behavior and the content distribution and inventory flow ecosystems will have better opportunities to capture and retain users.
Looking Ahead
With the recent expansion of CS:GO wagering, it has become a substantial sub-segment of the iGaming industry. Industry forecasts show revenue growth and greater engagement, indicating strong momentum.
However, the potential for success hinges on effective risk management, respect for the relevant regulation, and a command of the virtual item economy.
Analysts explain that operators need to find the balance between growth-led product design and the obligations of player protection, while affiliates need to master the skin wagering mechanics, cross-platform engagement patterns, and promotion accountability.
Investors will want to understand the market potential in the context of legal, operational, and demographic factors that will influence wagering activity.
Latest News
PH 3RD QUARTER GGR FLAT AT PHP94.51B AMID ONLINE GAMING REFORMS
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The Philippine gaming industry posted Php94.51 billion in gross gaming revenues (GGR) in the third quarter of 2025, a slight dip from the Php94.61 billion a year earlier as the industry adjusts to online reforms and tighter rules on digital payments.
The Philippine Amusement and Gaming Corporation (PAGCOR) said the Electronic Games (E-Games) segment remained the strongest performer, rising 17.4% to Php41.95 billion from Php35.71 billion year-on-year.
PAGCOR Chairman and CEO Alejandro H. Tengco noted, however, that the E-Games growth was mainly due to strong July 2025 numbers as revenues in August and September declined following the mandatory delinking of e-wallets from legitimate gaming platforms.
“The figures reflect an industry that is adjusting to necessary safeguards,” he said. “The delinking of e-wallets resulted in a short-term decline in activity toward the latter part of the quarter,” he said. “However, these measures are vital to protect players and ensure secure, transparent transactions.”
He also cautioned that while legitimate operators strictly comply with the new rules, illegal online gaming sites continue to expand aggressively, putting players at risk.
“These unauthorized platforms do not follow responsible gaming standards, do not pay taxes, and put players at risk of data theft and fraud,” Mr. Tengco said. “We urge the public to avoid illegal sites and to engage only with PAGCOR-licensed platforms.”
Outside of E-Games, all other gaming segments registered lower earnings during the third quarter.
PAGCOR-operated casinos recorded an 11.6% decline from Php3.64 billion to Php3.22 billion, while licensed casinos fell 10.2% from Php50.72 billion to Php45.56 billion. Bingo revenues likewise slid 16.2% from Php4.52 billion to Php3.79 billion.
In terms of GGR share, PAGCOR-operated gaming venues generated 3.4% of the GGR pie while licensed casinos brought in 48.2%. E-Games contributed 44.4% and bingo operations accounted for 4% of GGR during the quarter in review.
Despite the downward trend in some gaming segments and adjustments in the online digital payment ecosystem, Mr. Tengco expressed confidence that the industry would regain momentum as players adapt to new e-wallet protocols while authorities strengthen enforcement measures against illegal gambling portals.
The post PH 3RD QUARTER GGR FLAT AT PHP94.51B AMID ONLINE GAMING REFORMS appeared first on European Gaming Industry News.
Latest News
Kambi Group plc’s CEO Werner Becher acquires shares in Kambi
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Kambi today announces that CEO Werner Becher acquired 28,360 shares in Kambi on 7 November 2025.
Werner Becher has on 7 November 2025, through his associated company WBCH Invest Ltd, acquired 28,360 shares in Kambi. The average price for the transaction was SEK 114.24 and the total value was SEK 3,239,846.
Following the transaction, Werner Becher holds a total of 98,360 shares, equal to 0.33% of the total share capital, and 279,724 options in the company.
The transaction was reported to the Malta Financial Services Authority on 10 November.
The post Kambi Group plc’s CEO Werner Becher acquires shares in Kambi appeared first on European Gaming Industry News.
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