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Tomobox Announced the Winner of Prestigious SiGMA 18 Startup Pitch Competition

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· Online Gaming Industry’s First Artificial Intelligence-Driven, Player Churn Alert System

· Leading online gaming providers have reported a significant uplift in revenue due to churn reduction and extended active playing days

 

Tomobox, an artificial intelligence (AI) platform provider for online gaming operators, once again demonstrated its leadership by winning the iGaming industry’s prestigious SiGMA 18 startup pitch competition.

Tomobox is the first real-time platform for identifying player issues and predicting churn to extend customer active playing time.

With ten leading startups selected to present at SiGMA out of 100 eligible prospects, Tomobox was announced as the winner of the competition pitch.

Among esteemed judge panelists were industry veterans Mellisa Blau and Simon Collins, as well as leading tech investors and influencers Carla Maree Vella and Igor Samardziski.

In the heat of growing competition, gaming operators spend significant sums of money to acquire new players, but keeping players engaged has become a challenge for many operators due to player mobility and competitive sign-up bonuses.

Operators are losing highly valued players due to lethargic and slow responding customer support. Understanding players and responding in real-time to customer issues has become vital to keeping them happy and playing.

Tomobox uses scientific methods based on machine learning to predict player churn in real-time. Leveraging an understanding of language through the analysis of player in-game chats and customer emails, combined with dozens of additional player data points, Tomobox helps agents identify and solve customer issues in seconds, not hours, to keep the player happy and content.

Ongoing data validation shows that in 65% of registered incidents, providing immediate player relief results in extended player time. Player complaints that appear in emails, chat support and in-game chats are identified automatically by Tomobox’s algorithms, in all languages.

Tomobox’s platform alerts the agent to player frustration, prioritizes churn probability and advises the agent on how to best address the player issue.

David Sachs, Tomobox CEO, said: “Keeping players at the table immediately translates into added revenue. In some cases, gaming platform owners and operators using Tomobox report an uplift of 30K-50K EUR per day, which is huge on any scale.

“We’re excited to partner with some of the leading online gaming providers to implement advanced AI to improve the player experience.”

Baruchi Har-Lev, Co-founder and Tomobox VP R&D, added: “We’ve made sure that onboarding new gaming operators and integrating into Tomobox is quick and efficient by using our secure RestAPI. We’ve seen our customers up and running in a matter of hours, not days or weeks”.

 

About Tomobox:

Tomobox is the first Artificial Intelligence (AI) driven concierge for online betting operators and casinos. It’s become super challenging to acquire new players, just to lose them in a whim of a second due to poor customer experience. Tomobox’s AI solves player issues in real-time, making sure they keep playing. Tomobox is backed by Nielsen Ventures and The Founders Group. Tomobox leverages its proprietary machine learning algorithms to identify player issues in real-time and help agents solve incidents, uplifting revenues and extending consumer active playing time.


Source: Latest News on European Gaming Media Network

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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INCENTIVE GAMES SIGNS DISTRIBUTION DEAL WITH ARISTOCRAT INTERACTIVE™

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Incentive Games, a leading B2B games provider specialising in acquisition and retention, has announced that it is collaborating with Aristocrat Interactive™, Aristocrat’s online Real Money Gaming (RMG) division.

Under the terms of the agreement, Incentive Games will distribute its suite of high-quality Free-to-Play and Real Money Gaming content through the Aristocrat Interactive network. Its expert team will tailor the games to align seamlessly with the platform, ensuring it resonates with the Aristocrat Interactive’s valued operators and their players.

This agreement unites two industry leaders in iGaming, combining their strengths to deliver exceptional player experiences and elevate customer engagement.

John Gordon, CEO of Incentive Games, commented: “We are thrilled to work with Aristocrat Interactive, a renowned industry leader and exceptional aggregator that we know will showcase our games with the care and attention they deserve. The agreement marks a landmark moment for our company, opening the door to new markets and enabling us to bring our best-in-class products to new audiences worldwide.”

Ashley Bloor, Director of Partnerships at Aristocrat Interactive Content & Aggregation, said, “We are delighted to offer Incentive Games content through our aggregation platform, further enhancing our ability to provide diverse and dynamic experiences for our customers. This is an exciting opportunity to expand our portfolio, and we look forward to working closely with Incentive Games to create exceptional, tailored experiences that help us deliver premium gaming experiences to our global audience.”

 

The post INCENTIVE GAMES SIGNS DISTRIBUTION DEAL WITH ARISTOCRAT INTERACTIVE™ appeared first on European Gaming Industry News.

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Boomerang make statement appointment with Justin Browning-Smith joining as Product Director from Aspers Casino

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Boomerang Digital, the technology-driven entertainment solutions provider built by Andrew Ludlow and Air Dice has announced the appointment of Justin Browning-Smith to the newly created post of Product Director. 

Justin, whose industry career started as a Gaming Machine Manager with Scottish and Newcastle in 1994 joins from Aspers Casino where he was Director of Electronic Gaming.

Reporting to Chief Operating Officer Chris Wrigley Justin will take responsibility for Boomerangs growing suite of products, services and innovations ensuring the expanded portfolio is completely aligned and represents best-in-class delivery and value to our customers.

Confirming the news which he described as an ‘appointment of intent’ Boomerang Group Chief Executive Andrew Ludlow said: “I am personally and professionally delighted to be able to announce what is a Tier 1 appointment to a role which will be pivotal to the growth of Boomerang and to our drive to consistently exceed the expectations of our growing customer base across every sector we now supply.

“This is a dynamic new role and Justin’s track record of delivering high profile, industry leading projects including Gala Touchpads for Gala Bingo, Virtual Racing streaming channels and the shop of the future to Ladbrokes and Coral as well as the Aspers’ betting office confirms the calibre of industry talent that we are attracting.”

“Boomerang is about deploying best in class technologies in order to meet the specific operational requirements of our customers and Justin is ideally qualified to help us achieve this. With the exception of a period at PwC, his entire career has been in land based gaming working across the pub, betting, bingo, adult gaming centre and casino sectors.

Justin Browning-Smith added: “Over the past 15-years my focus has been on product development and I am seriously looking forward to continuing that core delivery with Boomerang, a company that is built on enterprise and which has innovation running through its veins.

“The Boomerang culture is underpinned by a real energy and enthusiasm and I am relishing the opportunity to work alongside a highly talented team and of course contributing to Boomerang’s compelling future vision and success story.”

 

The post Boomerang make statement appointment with Justin Browning-Smith joining as Product Director from Aspers Casino appeared first on European Gaming Industry News.

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Plaza Hotel & Casino hosting Nike Pickleball Camp, March 14-16 Registration deadline extended to March 13 but only a few spots remain

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Offering 16 rooftop pickleball courts, the most of any Las Vegas resort, the Plaza Hotel & Casino in downtown Las Vegas will host a three-day Nike Pickleball Camp led by nationally-ranked professional pickleball player Rick Witsken, this weekend Friday, March 14 through Sunday, March 16, from 1 to 4 p.m. each day.

Open to players 18 years or older and at any skill level (beginner, intermediate, or advanced), the weekend camp gives participants the option to attend one, two, or three days of pickleball lessons and play that are designed to address specific needs, increase knowledge of the game, and help improve play in a fun and friendly environment.

The Nike Pickleball Camp will be led by Rick Witsken, a top ranked senior pro and co-founder of the National Pickleball League (NPL). Previously world-ranked on the Association of Tennis Professionals (ATP) in both singles and doubles play and currently ranked #1 on the Association of Pickleball Players (APP) Senior Pro Men’s standings, Witsken has won more than 100 senior and open pro medals and has served as director of over 50 camps. He currently hosts the “RipSken Pickleball” podcast and posts instructional videos online via the Midwest Pickleball club. He also founded the first public scholastic middle school pickleball team at Zionsville Middle School in Whitestown, Indiana.

The first day of the camp will focus on short and soft game skills, like dinks and drops. The second day highlights aggressive game skills, including drives, serves, returns, speed ups. The final day will culminate with strategy and positioning lessons.

All camp participants will receive a Nike Pickleball Camp t-shirt and prizes with their registration. They must bring their own athletic shoes and water bottle, and if they do not have their own paddle, one will be provided free of charge.

Upon arrival, all participants are evaluated by camp staff so that their personal instructional needs can be addressed throughout the weekend. Participants are grouped by ability first then by age per the camp director’s discretion, and adjustments are made as needed during camp.

Interested players can register for one, two or all three days of the camp online at plazahotelcasino.com/pickleball/. The deadline for registering has been extended to Thursday, March 13 but only a few spots remain.

The Plaza Hotel & Casino will also offer exclusive hotel room packages for participants that can be booked online. Depending on demand, additional Nike Pickleball Camps at the Plaza may be scheduled in the future.

 

The post Plaza Hotel & Casino hosting Nike Pickleball Camp, March 14-16 Registration deadline extended to March 13 but only a few spots remain appeared first on European Gaming Industry News.

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