Latest News
Tomobox Announced the Winner of Prestigious SiGMA 18 Startup Pitch Competition
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· Online Gaming Industry’s First Artificial Intelligence-Driven, Player Churn Alert System
· Leading online gaming providers have reported a significant uplift in revenue due to churn reduction and extended active playing days
Tomobox, an artificial intelligence (AI) platform provider for online gaming operators, once again demonstrated its leadership by winning the iGaming industry’s prestigious SiGMA 18 startup pitch competition.
Tomobox is the first real-time platform for identifying player issues and predicting churn to extend customer active playing time.
With ten leading startups selected to present at SiGMA out of 100 eligible prospects, Tomobox was announced as the winner of the competition pitch.
Among esteemed judge panelists were industry veterans Mellisa Blau and Simon Collins, as well as leading tech investors and influencers Carla Maree Vella and Igor Samardziski.
In the heat of growing competition, gaming operators spend significant sums of money to acquire new players, but keeping players engaged has become a challenge for many operators due to player mobility and competitive sign-up bonuses.
Operators are losing highly valued players due to lethargic and slow responding customer support. Understanding players and responding in real-time to customer issues has become vital to keeping them happy and playing.
Tomobox uses scientific methods based on machine learning to predict player churn in real-time. Leveraging an understanding of language through the analysis of player in-game chats and customer emails, combined with dozens of additional player data points, Tomobox helps agents identify and solve customer issues in seconds, not hours, to keep the player happy and content.
Ongoing data validation shows that in 65% of registered incidents, providing immediate player relief results in extended player time. Player complaints that appear in emails, chat support and in-game chats are identified automatically by Tomobox’s algorithms, in all languages.
Tomobox’s platform alerts the agent to player frustration, prioritizes churn probability and advises the agent on how to best address the player issue.
David Sachs, Tomobox CEO, said: “Keeping players at the table immediately translates into added revenue. In some cases, gaming platform owners and operators using Tomobox report an uplift of 30K-50K EUR per day, which is huge on any scale.
“We’re excited to partner with some of the leading online gaming providers to implement advanced AI to improve the player experience.”
Baruchi Har-Lev, Co-founder and Tomobox VP R&D, added: “We’ve made sure that onboarding new gaming operators and integrating into Tomobox is quick and efficient by using our secure RestAPI. We’ve seen our customers up and running in a matter of hours, not days or weeks”.
About Tomobox:
Tomobox is the first Artificial Intelligence (AI) driven concierge for online betting operators and casinos. It’s become super challenging to acquire new players, just to lose them in a whim of a second due to poor customer experience. Tomobox’s AI solves player issues in real-time, making sure they keep playing. Tomobox is backed by Nielsen Ventures and The Founders Group. Tomobox leverages its proprietary machine learning algorithms to identify player issues in real-time and help agents solve incidents, uplifting revenues and extending consumer active playing time.
Source: Latest News on European Gaming Media Network
Latest News
PH 3RD QUARTER GGR FLAT AT PHP94.51B AMID ONLINE GAMING REFORMS
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The Philippine gaming industry posted Php94.51 billion in gross gaming revenues (GGR) in the third quarter of 2025, a slight dip from the Php94.61 billion a year earlier as the industry adjusts to online reforms and tighter rules on digital payments.
The Philippine Amusement and Gaming Corporation (PAGCOR) said the Electronic Games (E-Games) segment remained the strongest performer, rising 17.4% to Php41.95 billion from Php35.71 billion year-on-year.
PAGCOR Chairman and CEO Alejandro H. Tengco noted, however, that the E-Games growth was mainly due to strong July 2025 numbers as revenues in August and September declined following the mandatory delinking of e-wallets from legitimate gaming platforms.
“The figures reflect an industry that is adjusting to necessary safeguards,” he said. “The delinking of e-wallets resulted in a short-term decline in activity toward the latter part of the quarter,” he said. “However, these measures are vital to protect players and ensure secure, transparent transactions.”
He also cautioned that while legitimate operators strictly comply with the new rules, illegal online gaming sites continue to expand aggressively, putting players at risk.
“These unauthorized platforms do not follow responsible gaming standards, do not pay taxes, and put players at risk of data theft and fraud,” Mr. Tengco said. “We urge the public to avoid illegal sites and to engage only with PAGCOR-licensed platforms.”
Outside of E-Games, all other gaming segments registered lower earnings during the third quarter.
PAGCOR-operated casinos recorded an 11.6% decline from Php3.64 billion to Php3.22 billion, while licensed casinos fell 10.2% from Php50.72 billion to Php45.56 billion. Bingo revenues likewise slid 16.2% from Php4.52 billion to Php3.79 billion.
In terms of GGR share, PAGCOR-operated gaming venues generated 3.4% of the GGR pie while licensed casinos brought in 48.2%. E-Games contributed 44.4% and bingo operations accounted for 4% of GGR during the quarter in review.
Despite the downward trend in some gaming segments and adjustments in the online digital payment ecosystem, Mr. Tengco expressed confidence that the industry would regain momentum as players adapt to new e-wallet protocols while authorities strengthen enforcement measures against illegal gambling portals.
The post PH 3RD QUARTER GGR FLAT AT PHP94.51B AMID ONLINE GAMING REFORMS appeared first on European Gaming Industry News.
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Kambi Group plc’s CEO Werner Becher acquires shares in Kambi
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Kambi today announces that CEO Werner Becher acquired 28,360 shares in Kambi on 7 November 2025.
Werner Becher has on 7 November 2025, through his associated company WBCH Invest Ltd, acquired 28,360 shares in Kambi. The average price for the transaction was SEK 114.24 and the total value was SEK 3,239,846.
Following the transaction, Werner Becher holds a total of 98,360 shares, equal to 0.33% of the total share capital, and 279,724 options in the company.
The transaction was reported to the Malta Financial Services Authority on 10 November.
The post Kambi Group plc’s CEO Werner Becher acquires shares in Kambi appeared first on European Gaming Industry News.
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xpate Automates Fraud and Chargeback Management for Regulated Industries
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New tools help merchants in regulated industries react faster to fraud, reduce losses, and streamline dispute resolution through the xpate merchant portal.
Fraud and chargebacks continue to weigh heavily on high-risk sectors, with fraudulent chargebacks making up more than half of all disputes worldwide. In this context, xpate, the all-in-one payments and banking hub, has launched new fraud and dispute management automation features to help merchants in regulated industries manage risk in real time, minimize financial losses, and simplify dispute handling.
With regulated industries facing fast-moving fraud patterns and complex dispute environments, xpate’s automation tools give merchants operational control, enabling them to identify, manage, and resolve potential fraud and chargebacks directly within the xpate merchant portal. Automated notifications ensure timely responses and consistent adherence to acquirer and network requirements.
“xpate’s mission is to simplify every part of the payment process, including the moments that require extra protection,” said Mike Shafro, CEO of xpate. “By automating fraud alerts and dispute processes, we’re removing friction and giving merchants back valuable time to focus on growth.”
The launch comes at a time when chargeback values in these industries average nearly $100 per case, underscoring the need for faster, automated solutions to protect revenue and maintain compliance. xpate’s real-time fraud notifications from card schemes and issuers give merchants an early chance to act before a chargeback occurs, for example, by issuing a refund to avoid penalties and protect their dispute ratios. Automated alerts ensure merchants respond within strict timeframes, helping them stay ahead of acquirer and card network requirements.
xpate has also introduced a fully integrated dispute workflow within its merchant portal. Merchants can now manage every stage of a dispute in one place, from reviewing new chargebacks and collaboration requests to submitting evidence or accepting liability. Larger operators can feed xpate’s notifications directly into their internal automation systems to streamline processing at scale.
“Every minute counts when it comes to collaborations, disputes, and fraud. Automation means our merchants can react in minutes, not days,” said Alex Fedorov, Senior Product Manager at xpate. “Whether they prefer to manage disputes manually or let xpate handle them, they now have full visibility and control.”
The new automation capabilities reflect xpate’s broader goal of simplifying payments and back-office operations for businesses of all sizes. xpate focuses on removing complexity rather than adding to it, a principle that continues to set the company apart as it develops solutions shaped by real merchant needs. In fast-moving, highly regulated industries where compliance requirements change quickly, xpate takes a practical, forward-looking approach to risk management and regulation, adapting to new standards instead of outdated industry barriers.
xpate is reshaping how businesses move money across borders. Founded in Riga and operating across Europe, xpate provides a single payments platform that connects banks, cards, and alternative payment rails, allowing merchants, marketplaces, and financial institutions to manage transactions and compliance in one place. With built-in orchestration and account management, it enables merchants to route, reconcile, and manage payments across multiple banks and payment rails. The company is among the first non-bank institutions with direct access to the Single Euro Payments Area (SEPA), giving clients faster and more transparent settlements.
The post xpate Automates Fraud and Chargeback Management for Regulated Industries appeared first on European Gaming Industry News.
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