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MGA Publishes Alternative Dispute Resolution (ADR) Directive
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The Malta Gaming Authority hereby notifies its licensees and the general public that in pursuant to article 7(2) of the new Gaming Act (Cap. 583 of the Laws of Malta), it is issuing the Alternative Dispute Resolution (ADR) Directive, found here, as a binding instrument in order to delineate in further detail the specific requirements in relation to Alternative Dispute Resolution.
By virtue of regulations 13 and 14 of the Player Protection Regulations, B2C licensees must make readily available to players the applicable procedures for making a complaint to them and for referring a complaint to an ADR entity. This Directive is intended to provide additional guidance to B2C licensees as to the nature of the ADR entity which B2C licensees must refer players to, and details as to the specific information which must be notified to the MGA.
Those who have not yet informed the MGA as to which ADR entity they have entered into an agreement with, are to do so as soon as possible, by sending an email on [email protected] with the subject “ADR Notification”, detailing the name(s) of the ADR entity or entities, and the duration of the agreement.
Monthly reports which detail all the disputes which have been referred to ADR entities, including the player ID and the subject-matter of the dispute, as well as the conclusions of the ADR entities may be submitted as of 21 January 2019. More guidance as to the format which such notification should follow will be issued closer to the date.
The MGA will be distinguishing between players’ complaints and disputes. As of 1 April 2019, the MGA’s Player Support Unit will no longer be delving into the merits of a dispute between a player and a B2C licensee, since this function is reserved for the relevant ADR entity. Disputes are understood to be a disagreement between a player and the MGA B2C licensee with which that player is registered.
However, the Player Support Unit will be open to receiving complaints from any individuals. Complaints are understood to be a report by any individual that any aspect of the provision of the gaming service by an MGA licensee is unlawful, or conducted in a manner which is not safe, fair, or transparent. In the event that the Player Support Unit receives a dispute which also includes a complaint, the Unit will be examining the complaint independently of the ADR entity, as part of its compliance functions.
Furthermore, the Player Support Unit will be examining the monthly reports submitted by B2C licensees which details the disputes which have been referred to the relevant ADR entities.
To this end, B2C licensees are instructed to ensure that their player dispute procedures do not refer players to the Malta Gaming Authority, but rather to the relevant ADR entity, in accordance with Article 4 of this Directive.
This Directive is applicable as of 3 December 2018.
Source: Latest News on European Gaming Media Network

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HIPTHER Launches FREQ404: Tune in for a Sonic Journey of Balance by Sound and Error by Design
HIPTHER, the renowned online media and event organiser for Gaming and Tech, is turning up the volume – quite literally – with a powerful new initiative that brings music, identity, and community together. Meet FREQ404: an electrifying monthly music mix curated by HIPTHER’s very own Co-Founder, Zoltan Tuendik, under the HPT.R profile.
From the stage to the strategy room, the creative spark of Zoltan and his wife, Betty Tűndik Kiszner Szilágyi, Co-Founders of HIPTHER, has always been a driving force behind the brand. But long before the conferences and curated content, Zoltan was better known to many as DJ Hawkie – a curator of soundwaves and moods. With performances at iconic venues like Ministry of Sound London (during iGB 2014), his passion for electronic music has always been loud and clear.
Now, with FREQ404, he returns to his roots, remixing electronic music and innovation in true HIPTHER fashion.
“My first sessions were live back in 2005–2006, and I recorded my first mix in 2008. Over the years, I’ve dropped the occasional annual mix, but something always pulled me back to the decks. With FREQ404, that pull is now a purpose. To reconnect with the roots, the rhythm, and the community. This time, it’s monthly. This time, it’s staying.” — Zoltan Tuendik a.k.a. HPT.R
The #hipthers are known for their passion for life, wellness, and connection – fostering innovation, sustainability, and movement. Now, they celebrate these pillars with their community and the world through a shared musical experience.
“Error by Design. Balance by Sound.”
HPT.R broadcasts FREQ404 from the glitch in the system, delivering monthly sonic transmissions that blend progressive, techno, vocal house, and deep electronic cuts. Each mix is a journey – hypnotic, immersive, and impossible to ignore.
This isn’t just background music. It’s a frequency for those who feel the pulse of innovation and want to ride its beat.
Why FREQ404?
Because sometimes, the best signals come from the errors in the system. And because music is a companion and inspiration throughout our everyday lives.
From the edge of the digital frontier, HPT.R is setting the tone for a new kind of HIPTHER vibe – one that unites tech, culture, and energy across borders.
🔗 Follow and listen now on Mixcloud and Spotify.
📡 New mix every month. Stay tuned – this is only the beginning.
The post HIPTHER Launches FREQ404: Tune in for a Sonic Journey of Balance by Sound and Error by Design appeared first on European Gaming Industry News.
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‘Growing the Power of Play’ unveiled as creative proposition for 2026 edition of ICE Barcelona
Delegates attending iGB L!VE 2025, the first edition to be held in London following its relocation from Amsterdam will receive a sneak preview of the new creative which has been produced in support of the January 2026 edition of ICE Barcelona.
The ‘Growing the Power of Play’ creative embraces gaming’s ecosystem and serves as a celebration of the role played by ICE exhibitors and visitors in cultivating, nurturing and growing all aspects of the industry across every gaming sector and in every jurisdiction. The visual depicts an ICE Digital Garden of inspiration with the broader creative including subtle nods to key cultural icons including the Sagrada da Familia and the work of Salvador Dali.
Outlining the narrative Clarion Gaming Managing Director Stuart Hunter said: “Each year we place a lot of emphasis on our creative which sets the tone for the next edition of what is recognised as the most influential and important b2b gaming technology expo in the world. Every defining game, every gaming innovation and every adaptation of new technology has been shown at ICE and whether it’s planting the seeds of innovation, pollinating ideas or cultivating connections Growing the Power of Play encapsulates what the ICE experience is all about. The creative is both brave and different and has huge potential to be applied to experiential activations on-site.”
“It will underpin our global comms campaign as we focus on building on what was a hugely successful debut edition of ICE Barcelona.”
The post ‘Growing the Power of Play’ unveiled as creative proposition for 2026 edition of ICE Barcelona appeared first on European Gaming Industry News.
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MGA Games Awarded Best Technology Provider at the 2025 Jdigital Awards
The online gaming sector in Spain gathered yesterday in Madrid to celebrate the 10th edition of the Jdigital Awards 2025, an event that brought together operators, providers, and industry figures at the WPP La Matriz Campus. During the gala, cleverly hosted by non-verbal communication expert Jordi Reche, MGA Games was recognized as the Best Technology Provider, reaffirming its leading position in innovation and product development.
The award acknowledges the company for always staying one step ahead, tirelessly innovating, and offering reliable, effective, and close customer support. MGA Games proves that technology can also have a soul when it is placed at the service of clients and the growth of the sector—an essential ally for the online gaming industry in Spain.
The evening was full of memorable moments and familiar faces, including Jesús Martínez, General Director of Technological Innovation of Melilla, and Felipe Masa, Director at EY and tax advisor for Ceuta. As is tradition, the main star was the now-iconic “golden duck”—the unique statuette awarded as a prize, symbolizing the highest recognition of excellence in Spain’s online gaming industry. With its unmistakable silhouette, it once again shone amidst applause and countless photos.
This new award adds to the accolades the company has earned to date, including Jdigital Awards for Best Technology Provider (2018 and 2024), Best Product for Gnomos Mix (2022) and La Voz (2023), Best Initiative for Promoting Gaming Activity for the Spanish Celebrities productions (2022), and Best Technological Innovation Initiative (2024) for its ongoing reinvention and contribution to product certification.
The post MGA Games Awarded Best Technology Provider at the 2025 Jdigital Awards appeared first on European Gaming Industry News.
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