Latest News
iMovo partners up with DigitalGenius – The Artificial Intelligence (AI) Platform for Customer Service
Reading Time: 3 minutes
iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies and generate value and cost savings through the adoption of Artificial Intelligence (AI).
Customer service management has been a main focus for iMovo, since the inception of the company in 2010. As the complexity of managing customers’ interactions and expectations with a business, is continually increasing, it became increasingly clear to iMovo that its own customers needed technology that would radically enhance productivity without impacting the bottom line of the company in an exponential way. The advent of AI in customer service, brings with it a lot of opportunities, more so as it builds on existing investments organisations have made in customer service.
The partnership between DigitalGenius and iMovo has a broad scope and will see the two companies co-operating to work with customers across several industries and markets, including iGaming, retail, utilities, financial services and the travel industry. By combining iMovo’s deep expertise in CRM especially with platforms such as Salesforce, Zendesk and Dynamics CRM with the powerful DigitalGenius AI platform, customers will be able to benefit from introducing AI to rapidly reduce costs and enhance the working lives of their customer service personnel.
DigitalGenius is an AI platform that helps put your customer service on autopilot by understanding conversations and automating repetitive processes. The company was founded in 2013 and has been seed funded by leading venture capital funds including Salesforce Ventures.
Commenting on this new partnership, Pierre Mallia, Managing Director at iMovo said “Our partnership with DigitalGenius propels us into an exciting new area of technology and business. It brings to bear the strategy we laid out 3 years ago when we set AI as a business goal to provide a unique offering to our customers. We have a lot of experience working with organisations across several countries and we see a lot of scope in helping these organisations to innovate and move their customer service departments into the sphere of AI.
With nearly a decade of working in the field of customer service automation behind us, organisations are increasingly seeking us out to advise them as to how to approach automation and customer service team enablement. With DigitalGenius we are now able to offer expert and practical experience in seeing how AI can help their organisation. We believe that this allows us to give our customers more transformative advice and expertise with the unique blend we bring to the market.”
Dmitry Aksenov, CEO and Founder at DigitalGenius, added “We’re delighted to partner with iMovo to extend our leadership in AI-powered customer service automation to new customers and markets. Their platform and market expertise is a strong and exciting complement to the solutions we’ve built for our customers, and we look forward to a deep and fruitful partnership with iMovo.“
For more information about iMovo please visit www.imovo.com.mt or send an email to [email protected].
About iMovo:
iMovo specialises in Customer Experience Management (CEM), Business Intelligence (BI) Big Data Analytics, Workforce Management (WFM) and Artificial Intelligence (AI). Blending some of the most innovative technology solutions in the market with a formal advisory approach, iMovo enables organisations to build long-term value relationships with their customers resulting in consistent & profitable growth.
iMovo is a Premier Solution Provider for Planday, Qlik, Salesforce, Tableau, Talend and Zendesk.
About DigitalGenius:
DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you’ve been waiting for.
The DigitalGenius AI platform is used by KLM Royal Dutch Airlines, The Perfume Shop, Air France and other forward-looking businesses to improve their operations through the use of practical, AI-powered customer service automation. Learn more about how it works at digitalgenius.com.
Source: Latest News on European Gaming Media Network
Latest News
PH 3RD QUARTER GGR FLAT AT PHP94.51B AMID ONLINE GAMING REFORMS
Reading Time: 2 minutes
The Philippine gaming industry posted Php94.51 billion in gross gaming revenues (GGR) in the third quarter of 2025, a slight dip from the Php94.61 billion a year earlier as the industry adjusts to online reforms and tighter rules on digital payments.
The Philippine Amusement and Gaming Corporation (PAGCOR) said the Electronic Games (E-Games) segment remained the strongest performer, rising 17.4% to Php41.95 billion from Php35.71 billion year-on-year.
PAGCOR Chairman and CEO Alejandro H. Tengco noted, however, that the E-Games growth was mainly due to strong July 2025 numbers as revenues in August and September declined following the mandatory delinking of e-wallets from legitimate gaming platforms.
“The figures reflect an industry that is adjusting to necessary safeguards,” he said. “The delinking of e-wallets resulted in a short-term decline in activity toward the latter part of the quarter,” he said. “However, these measures are vital to protect players and ensure secure, transparent transactions.”
He also cautioned that while legitimate operators strictly comply with the new rules, illegal online gaming sites continue to expand aggressively, putting players at risk.
“These unauthorized platforms do not follow responsible gaming standards, do not pay taxes, and put players at risk of data theft and fraud,” Mr. Tengco said. “We urge the public to avoid illegal sites and to engage only with PAGCOR-licensed platforms.”
Outside of E-Games, all other gaming segments registered lower earnings during the third quarter.
PAGCOR-operated casinos recorded an 11.6% decline from Php3.64 billion to Php3.22 billion, while licensed casinos fell 10.2% from Php50.72 billion to Php45.56 billion. Bingo revenues likewise slid 16.2% from Php4.52 billion to Php3.79 billion.
In terms of GGR share, PAGCOR-operated gaming venues generated 3.4% of the GGR pie while licensed casinos brought in 48.2%. E-Games contributed 44.4% and bingo operations accounted for 4% of GGR during the quarter in review.
Despite the downward trend in some gaming segments and adjustments in the online digital payment ecosystem, Mr. Tengco expressed confidence that the industry would regain momentum as players adapt to new e-wallet protocols while authorities strengthen enforcement measures against illegal gambling portals.
The post PH 3RD QUARTER GGR FLAT AT PHP94.51B AMID ONLINE GAMING REFORMS appeared first on European Gaming Industry News.
Latest News
Kambi Group plc’s CEO Werner Becher acquires shares in Kambi
Reading Time: < 1 minute
Kambi today announces that CEO Werner Becher acquired 28,360 shares in Kambi on 7 November 2025.
Werner Becher has on 7 November 2025, through his associated company WBCH Invest Ltd, acquired 28,360 shares in Kambi. The average price for the transaction was SEK 114.24 and the total value was SEK 3,239,846.
Following the transaction, Werner Becher holds a total of 98,360 shares, equal to 0.33% of the total share capital, and 279,724 options in the company.
The transaction was reported to the Malta Financial Services Authority on 10 November.
The post Kambi Group plc’s CEO Werner Becher acquires shares in Kambi appeared first on European Gaming Industry News.
Latest News
xpate Automates Fraud and Chargeback Management for Regulated Industries
Reading Time: 2 minutes
New tools help merchants in regulated industries react faster to fraud, reduce losses, and streamline dispute resolution through the xpate merchant portal.
Fraud and chargebacks continue to weigh heavily on high-risk sectors, with fraudulent chargebacks making up more than half of all disputes worldwide. In this context, xpate, the all-in-one payments and banking hub, has launched new fraud and dispute management automation features to help merchants in regulated industries manage risk in real time, minimize financial losses, and simplify dispute handling.
With regulated industries facing fast-moving fraud patterns and complex dispute environments, xpate’s automation tools give merchants operational control, enabling them to identify, manage, and resolve potential fraud and chargebacks directly within the xpate merchant portal. Automated notifications ensure timely responses and consistent adherence to acquirer and network requirements.
“xpate’s mission is to simplify every part of the payment process, including the moments that require extra protection,” said Mike Shafro, CEO of xpate. “By automating fraud alerts and dispute processes, we’re removing friction and giving merchants back valuable time to focus on growth.”
The launch comes at a time when chargeback values in these industries average nearly $100 per case, underscoring the need for faster, automated solutions to protect revenue and maintain compliance. xpate’s real-time fraud notifications from card schemes and issuers give merchants an early chance to act before a chargeback occurs, for example, by issuing a refund to avoid penalties and protect their dispute ratios. Automated alerts ensure merchants respond within strict timeframes, helping them stay ahead of acquirer and card network requirements.
xpate has also introduced a fully integrated dispute workflow within its merchant portal. Merchants can now manage every stage of a dispute in one place, from reviewing new chargebacks and collaboration requests to submitting evidence or accepting liability. Larger operators can feed xpate’s notifications directly into their internal automation systems to streamline processing at scale.
“Every minute counts when it comes to collaborations, disputes, and fraud. Automation means our merchants can react in minutes, not days,” said Alex Fedorov, Senior Product Manager at xpate. “Whether they prefer to manage disputes manually or let xpate handle them, they now have full visibility and control.”
The new automation capabilities reflect xpate’s broader goal of simplifying payments and back-office operations for businesses of all sizes. xpate focuses on removing complexity rather than adding to it, a principle that continues to set the company apart as it develops solutions shaped by real merchant needs. In fast-moving, highly regulated industries where compliance requirements change quickly, xpate takes a practical, forward-looking approach to risk management and regulation, adapting to new standards instead of outdated industry barriers.
xpate is reshaping how businesses move money across borders. Founded in Riga and operating across Europe, xpate provides a single payments platform that connects banks, cards, and alternative payment rails, allowing merchants, marketplaces, and financial institutions to manage transactions and compliance in one place. With built-in orchestration and account management, it enables merchants to route, reconcile, and manage payments across multiple banks and payment rails. The company is among the first non-bank institutions with direct access to the Single Euro Payments Area (SEPA), giving clients faster and more transparent settlements.
The post xpate Automates Fraud and Chargeback Management for Regulated Industries appeared first on European Gaming Industry News.
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