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iMovo partners up with DigitalGenius – The Artificial Intelligence (AI) Platform for Customer Service
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iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies and generate value and cost savings through the adoption of Artificial Intelligence (AI).
Customer service management has been a main focus for iMovo, since the inception of the company in 2010. As the complexity of managing customers’ interactions and expectations with a business, is continually increasing, it became increasingly clear to iMovo that its own customers needed technology that would radically enhance productivity without impacting the bottom line of the company in an exponential way. The advent of AI in customer service, brings with it a lot of opportunities, more so as it builds on existing investments organisations have made in customer service.
The partnership between DigitalGenius and iMovo has a broad scope and will see the two companies co-operating to work with customers across several industries and markets, including iGaming, retail, utilities, financial services and the travel industry. By combining iMovo’s deep expertise in CRM especially with platforms such as Salesforce, Zendesk and Dynamics CRM with the powerful DigitalGenius AI platform, customers will be able to benefit from introducing AI to rapidly reduce costs and enhance the working lives of their customer service personnel.
DigitalGenius is an AI platform that helps put your customer service on autopilot by understanding conversations and automating repetitive processes. The company was founded in 2013 and has been seed funded by leading venture capital funds including Salesforce Ventures.
Commenting on this new partnership, Pierre Mallia, Managing Director at iMovo said “Our partnership with DigitalGenius propels us into an exciting new area of technology and business. It brings to bear the strategy we laid out 3 years ago when we set AI as a business goal to provide a unique offering to our customers. We have a lot of experience working with organisations across several countries and we see a lot of scope in helping these organisations to innovate and move their customer service departments into the sphere of AI.
With nearly a decade of working in the field of customer service automation behind us, organisations are increasingly seeking us out to advise them as to how to approach automation and customer service team enablement. With DigitalGenius we are now able to offer expert and practical experience in seeing how AI can help their organisation. We believe that this allows us to give our customers more transformative advice and expertise with the unique blend we bring to the market.”
Dmitry Aksenov, CEO and Founder at DigitalGenius, added “We’re delighted to partner with iMovo to extend our leadership in AI-powered customer service automation to new customers and markets. Their platform and market expertise is a strong and exciting complement to the solutions we’ve built for our customers, and we look forward to a deep and fruitful partnership with iMovo.“
For more information about iMovo please visit www.imovo.com.mt or send an email to [email protected].
About iMovo:
iMovo specialises in Customer Experience Management (CEM), Business Intelligence (BI) Big Data Analytics, Workforce Management (WFM) and Artificial Intelligence (AI). Blending some of the most innovative technology solutions in the market with a formal advisory approach, iMovo enables organisations to build long-term value relationships with their customers resulting in consistent & profitable growth.
iMovo is a Premier Solution Provider for Planday, Qlik, Salesforce, Tableau, Talend and Zendesk.
About DigitalGenius:
DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you’ve been waiting for.
The DigitalGenius AI platform is used by KLM Royal Dutch Airlines, The Perfume Shop, Air France and other forward-looking businesses to improve their operations through the use of practical, AI-powered customer service automation. Learn more about how it works at digitalgenius.com.
Source: Latest News on European Gaming Media Network
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EGT at ICE Barcelona 2025: Get ready to be stunned
EGT is prepared to make a long-lasting impression on visitors at ICE 2025, which will be held in Barcelona for the first time. The Bulgarian manufacturer of gaming equipment will showcase its compelling selection of bestsellers and high-potential new developments at one of the largest stands at the exhibition 3F30.
Among the novelties that will arouse the greatest interest will be 2 brand-new slot cabinets – 32-32 St and 32-32 Up. These models will certainly not go unnoticed by the event guests.
On display will be the newest addition to the company’s jackpot family – the 4-level Asian-themed Zhao Cai Shuang Yu. It will reveal the astonishing world of its 2 games, Prosperity Strike and Rising Coins.
The attendees will also be able to see and test the latest multigames from the Supreme Selection slot series. The Mega Supreme Fruits, Supreme Red, and Supreme Buy Bonus Prize Selection will present a lot of new slot titles, offering a perfect mix of fascinating themes, attractive bonus features, and great entertainment.
EGT will show its newest ETG developments as well. Among them will be the 32 T terminal, which will make its debut during the show. It will complement the company’s rich portfolio of ETG products, which are the preferred choice in numerous gaming venues around the world.
Expanding its offering, EGT will present the Supreme Series of game mixes, currently including the Supreme Roulette Union and Supreme Green Union multigames. Focusing exclusively on roulette, the Supreme Roulette Union blends the excitement of classic roulette gameplay with innovative jackpot systems and versatile features. Supreme Green Union combines popular games from the company’s portfolio with roulette, Keno, Baccarat, and Blackjack, offering players a unique and engaging experience.
Numerous new AWP and VLT products, created specifically for different markets, will also be at the visitors’ disposal, as well as the casino management system Spider, which will show its latest modules.
EGT Digital will also present its vast array of iGaming solutions, including instant and casino games, jackpots, and its in-house developed “all-in-one” betting platform X-Nave.
Nadia Popova, Chief Revenue Officer and VP Sales & Marketing at EGT, commented: “ICE is a very important event for us, which gives us the opportunity to meet with industry professionals from all over the world. We will welcome our current and potential new customers and partners at our stand to present them all new products from our portfolio, divided into zones, covering all gaming verticals. I believe in the positive potential of changes. That is why I think that the relocation of the show to Barcelona will open new business horizons and bring many opportunities for building fruitful partnerships, for which we as a company are ready. “
The post EGT at ICE Barcelona 2025: Get ready to be stunned appeared first on European Gaming Industry News.
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Vibra Group Completes the Acquisition of TSA
Go-to LatAm content and platform developer purchases longstanding Brazil-based tech development partner to accelerate growth plans
Vibra Group, the ‘go-to’ content and platform developer for the LatAm region, has acquired TSA, a Brazil-based technology company and one of its longest standing development partners.
The acquisition will further strengthen the award-winning company and accelerate its growth plans with 55 specialist platform development experts based in Northern Brazil.
TSA and Vibra Group have been long-term partners with TSA contributing significantly to Vibra’s technological growth. TSA, which operates under the ServiceNet brand name, also has existing contracts with several Brazilian lotteries including Loteria do Tocantins, Loteria do Maranhao, Loteria de Sergipe and Loteria da Paraíba.
The integration of TSA’s expert teams will immediately enhance Vibra’s platform development roadmap with additional resources dedicated to the Vibra Solutions business unit and will consolidate the Vibra Group’s structure across the LatAm region. The LatAm based team is focused on game studios, Remote Gaming Server (RGS), and Electronic Gaming Machines (EGM). The Brazil-based team specialising in Player Account Management (PAM) and sportsbook solutions.
Vibra’s product strategy is to service every client need delivering a complete solution on three core areas: sportsbook and casino platform with multiple levels of customization and flexibility; content aggregation platform including proprietary titles and third party games from the main brands in the industry; and a state-of-the-art EGM platform allowing operators to distribute products and content through VLT / retail terminals. The group’s 3 business divisions: Vibra Gaming, Vibra Solutions and Vibra VLT / Retail.
Ramiro Atucha, CEO, Vibra Group, said: “We’re delighted to close the acquisition of TSA and welcome the team to the Vibra family. TSA are one of our closest and most trusted partners with whom we’ve closely collaborated across several significant projects as well as ongoing development work, therefore joining forces makes perfect strategic sense.
“Our expansion and first M&A deal follows significant customer demand and growth across the LatAm region in the last 12 to 18 months so the timing is ideal. We’re very excited to have the TSA team join us as we continue our journey.”
Werter Luna, CEO, TSA, said: “We’re thrilled with the outcome of joining Ramiro and the Vibra team after having worked together for so long. The synergies were very clear and both companies know we are stronger together. The future is very bright and we’re ready to go on the ambitious plans we have to significantly grow our business.”
Founded five years ago by a management team of highly experienced industry experts with decades of land-based and online experience, Vibra has emerged as one of the most exciting and innovative content studios and software developers in the industry and rapidly grown to become the LatAm market’s ‘go-to’ partner for local and international operators.
The post Vibra Group Completes the Acquisition of TSA appeared first on European Gaming Industry News.
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GIANTX begins its 2025 LEC journey with fresh faces
The global esports organization GIANTX is ready to kick off its journey in the League of Legends EMEA Championship (LEC), Europe’s premier esports competition. With a revamped roster and a clear goal of qualifying for the 2025 Worlds in China, the team begins its campaign this Saturday with a challenging schedule.
Led by renowned coach André Guilhoto, the roster features Lot (toplaner), Closer (jungler), Jackies (midlaner), Noah (AD carry), and Jun (support). Jackies, the 2024 Rookie of the Year, returns as the only player from last year’s roster. Lot, a standout in the LFL, joins as a promising top laner. Closer, a three-time Worlds participant and North American champion, brings leadership and experience. Meanwhile, Noah and Jun, from Fnatic, aim to establish themselves as one of the best bot lanes in the LEC.
GIANTX continues to rely on advanced data analytics and statistics in building its roster. “We believe in this roster. It’s a mix of hungry, talented players and experienced individuals. This team has the potential to be a strong contender in the LEC,” said David Alonso, GIANTX’s head of esports.
The journey begins on January 18 against SK Gaming (7:30 PM), followed by Rogue (Sunday, 6:45 PM) and Karmine Corp (Monday, 9:00 PM). In the second week, GIANTX will face Movistar KOI, Team Heretics, and G2 Esports, closing the regular phase against Fnatic, BDS, and Vitality. With a demanding schedule ahead, GIANTX is set to prove it is ready to compete at the highest level.
The post GIANTX begins its 2025 LEC journey with fresh faces appeared first on European Gaming Industry News.
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