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Zagranie, a sports and bookmaking portal based in Poland, launched the first-ever help center in the country called Zapytaj Buka! (Polish for ‘ask the bookmaker’). Now users can ask any questions about their doubts and get quick responses.
Here is how it works.
Every player who has played a little, encountered on his way more or less problems with the bookmaker. Late payment, ambiguity in the coupon calculation or no bonus. These problems will be solved by Zagranie.com experts who constitute a bridge between the user and the bookmaker.
The user asks a question which is forwarded to Zagranie.com experts. They try to solve the player’s problem – until he is satisfied with the answer. If the thread is too complex, then the experts forward the case to the bookmaker, who prioritizes the user’s query as much as possible.
“This type of project was born quite naturally. So far, we have received many inquiries from players on our Facebook or groups, just about the rotating conditions of bonuses, the best offers or coupon settlements. Help Center is the answer to such queries. Everyone can ask a question and other users can go back and save time. The knowledge base is huge. In the Response Help Center, answers “do not get lost in the network” – commented Wiktor Wojtkowski, editor-in-chief of Zagranie.com
Source: E-PLAYOnline
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