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SOFTSWISS wins Best Customer Service Company of the Year at IGA
One of the most important events in the gambling and betting world, the International Gaming Awards (IGA), was held in London last week where the best players of the iGaming industry received recognition. We are pleased to announce that SOFTSWISS was awarded Best Customer Service Company of the Year.
The list of nominees for the award, which has been presented since 2008, includes many of the leading companies in the iGaming industry. However, SOFTSWISS’ impeccable service, innovative solutions and expertise based on years of experience have once again received international praise. The company was also shortlisted in three other categories:
- Gaming Software Supplier
- Sports Betting Platform of the Year
- Technology Provider/Supplier
This is not the first time SOFTSWISS’ quality of service has been praised in the iGaming world. In May 2021 SOFTSWISS Managed Services were also shortlisted for the prestigious EGR award.
Ivan Montik, founder of SOFTSWISS, comments: “We are very proud and grateful to the IGA for the opportunity to call ourselves the company with the best customer service. Behind each award like this are years of experience and the efforts of hundreds of people who ensure the growth and development of our large team day after day. Thanks to this, the number of loyal clients satisfied with the service and interaction with our products is also growing. SOFTSWISS priorities have been and remain the innovative solutions we use and our exceptional expertise in all things iGaming. Our customers and partners can always rely on SOFTSWISS’ professional service, which is now recognized as the best in the world. We will continue to grow and strengthen our status as one of the best companies in the gambling and betting world.”
About SOFTSWISS
SOFTSWISS is an international tech brand supplying widely acclaimed, certified software solutions for managing iGaming operations. SOFTSWISS holds a number of gaming licenses, providing a “one-stop-shop” white label solution by taking care of all technical, legal, and financial processes on behalf of its customers. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, and a sportsbook software platform. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimized online casino solution. The company has thus been regarded as the leading technical expert when it comes to the use of cryptocurrencies in online gaming.
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Sought-after software provider’s enhanced Premium release sees players step into the glow of the Far East as wild symbols and Quadspins combine for huge rewards
With Swintt having already opened the way to a world of wonder in the original Lucky Fortune Door, this month the award-winning software provider is back in action again with Lucky Fortune Door Wild – an exciting reboot that gives players even more ways to win!
Like its SwinttPremium predecessor, Lucky Fortune Door Wild is a five-reel slot that can be played with either five or ten paylines. Boasting an engaging Far East theme, the slot combines dragons, yin and yang pendants and coins with new golden ingot wilds that substitute for all other symbols.
The good news for fans of the original game is that the slot’s signature Quadspin mechanic again makes a welcome return. Activated whenever a win of at least 4x the bet is triggered, players will have the choice to either claim their current prize or gamble a portion of it to activate Quadspins.
Should they decide for the latter option, the gameboard will be divided into four separate reel sets to potentially quadruple the prizes on offer – and of course, with substitute wilds now also in play, the chances of players landing the slot’s maximum 6,000x win multiplier will be greatly increased.
As a further incentive, during Quadspins, an extra mystery symbol is also added to the reels. Should any instances of this icon appear on any of the four reel sets, they will be replaced by a random matching symbol to create additional payline wins and generate potentially huge prizes.
On top of this, should players continue to land wins of 4x their bet or greater during Quadspins, they can elect to remain in the feature for longer. With a maximum of 50 Quadspin available per set, the odds of them embarking on a prolonged winning streak are, therefore, much more likely.
To cap it off, all wins in Lucky Fortune Door Wild are paid from both left-to-right and right-to-left, meaning that no matter how aggressively players choose to play, fortune is only ever a spin away.
David Mann, Chief Commercial Officer at Swintt, said: “With Swintt’s signature Quadspin mechanic proving a hugely popular addition to our Premium line-up, we’re delighted to be giving the feature another outing in Lucky Fortune Door Wild. Offering the same great gameplay as the original release but now with added wilds, it’s sure to be a big hit with players and operators alike.”
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