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Affiliate Succes

Affiliate Brand awareness: Focus more on your Customer Service

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Did you know that over 80% of the customer messages that are left on Facebook pages are unanswered?

It seems that the majority of Facebook page owners did not understand that Social Media is your public relations nowadays and not answering to you customers that leave a message on your Social Media is not an option. Itā€™s like not replying to e-mail and ignoring it even if you could just reply with a thank you or maybe a short text saying ā€œThank you for contacting us, one of our Customer Service Represents will contact you shortly.ā€

Facebook is the perfect source for services and business relationship building. Donā€™t think that your players that find the review of an online casino or any other gambling affiliate activity that you work in and would like to ask about more infos are all going to fill out your contact form on the website. Since nowadays everybody is connected to a social media account at lest 16 hours a day, itā€™s much easier to leave a message to a social media page.

Well, in one of our recent discoveries we have found the new Facebook feature which shows your fans or visitors your Facebook Pageā€™s Response Rate

All Page admins must Respond to 90% of the messages and maintain a median response time of 5 minutes for all replies that are sent to get a Very responsive to messages icon below their Pageā€™s cover photo.

Since this feature has been added, we have discovered the true testing power of Facebook. We have received 200% more messages during last week from users that donā€™t exist anymore. Some of them saying ā€œHolaā€, ā€œHelloā€, etc.

We found that Facebook has tested the pages to enable the feature for those who reply within 5 minutes to the received messages and award the first Responsiveness icons to those who started focusing more on their Customer Service.

As we said earlier this is a slap on the face to the page owners to wake up and realize that you must have a quality customer service in order to grow you brand and customer/player base.

If you are looking to grow your affiliate websites or affiliate programs exposure be sure to join the only Social Media Network dedicated to gambling affiliates, The Affiliate Voice.

With an experience of over 8 years in the online gambling industry, as an affiliate, later affiliate manager and consultant, I consider myself a veteran of the industry and can guarantee that you will be served with the most accurate information.

Affiliate Succes

Casino Hacksā€“ the world’s first Casino Bonus & News TV!

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Casino Hacksā€“ the world's first Casino Bonus & News TV!

New online casino affiliate combines the successes of MTV, Top GearĀ and Late-Night Talk ShowsĀ with casino games entertainment


Ā Online casinoĀ fans now have the perfect platform for their interests in slot machines, blackjack, baccarat and roulette.Ā Casino Hacks.comis launching the world’s first TV show for online casino players.

Targeting millions of online casinoĀ fans worldwide, and having already partnered with some of the major online casino operators and casino games suppliers, Swedish-owned Casino Hacks has been created by a tight team of former gaming operators, producers, marketing & SEO experts, including former executives at MTV, Mr Green, Bethard, Raketech, Pokerstars and Metal Casino who are also passionate online casino lovers.

Casino Hacks Founder Clas DahlĆ©n was named ‘Sweden’s Best Marketer’ in 2014 when heading up Mr Green in Sweden, and is also the former Founder and Brand Strategist behind Metal Casino. The host of the show, Jonas Lutteman, who worked in the editing rooms of MTV in London will lead the entertainment and competitions in the CASINO HACKS show as well as manage Casino Hacks’ Twitch Program.

Even before the launch, Casino Hacks has already contracted major online casino operators and casino games suppliers to partner up on the affiliate platform and sponsor the TV show. It is a perfect platform to reach casino players and high rollers in a confined online casino games channel. Only a selection of online casinos will be partnered initially, as Casino Hacks only will work with the best online casinos offering the best casino bonuses as a trade off to a new, more beneficial, business model for the partnered online casino.

Clas DahlĆ©n, the CEO, or ‘The Sales Guy’, as he would rather be referred to, says:

“Casino Hacks is here because we believe that online casino players, across the world deserve a higher standard of live entertainment. Looking for tips, hacks and great casinos and the best bonuses should not be like going through the Yellow Pages! We believe this part of the casino experience should reflect all the fun and action one can expect from an online casino today.

Ā “It’s now my mission to market and sell this amazing website. I’ll be a sales-focused CEO who will introduce our outstanding service to casino players and make sure the content is entertaining. That is my full-time job for now!

Ā “Coming from the operator side we felt it was time to do something new in the affiliate sector, creating new energy and with great design, broadcasting and all the fun entertainment that the online casino experience truly is about.

“The ShowĀ will reveal the latest online casino news, broadcasting casino reviews, new slots and interviews with interesting industry people such as the best Twitchers. The daily show will naturally run fun and rewarding competitions continuously.”

Casino Hacks is set for an international launch this week in Canada and New Zealand, followed by Australia, Iceland and six other territories in 2020.

Clas DahlƩn describes their pioneering approach:

“Casino Hacks speaks out loud. We are the new kid on the block, and we don’t give a damn about our competitors’ conventional marketing or offers. Keeping our language real, trustworthy and staying true to our beliefs is something most people strive for. Few live up to it. Our members can count on us. As our brand platform describes, we are creative, honest and passionate in our communication with our members.

“We are Casino Hacks and we deliver winning Entertainment!”

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Affiliate Succes

Do the right thing

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Do the right thing

 

James Ashton from Find My UK Casino says that affiliates and operators must be responsible in their approach to engaging players over the coming months

As an online casino affiliate that prioritises responsibility and compliance above all else, I was saddened to receive emails from several of our operator partners regarding a small number of publishers that have looked to leverage the on-going global crisis to their advantage.

These emails are reminding affiliates of the terms and conditions which they agreed to when partnering with the operator, most notably that all marketing activity undertaken must be responsible and compliant at all times.

For those that are not, they risk having their accounts terminated with immediate effect. And rightly so. Professional online casino affiliates do not need to rely on a global crisis to drive traffic to their sites ā€“ if anything, they should be taking additional steps to protect their players.

Since the UK lockdown came into force last week, we have seen traffic numbers increase. This, of course, is to be expected as more people are now working from home or not working but being required to stay at home.

This is good for us and other affiliates, and equally positive for our operator partners. But we all have to take a responsible approach and ensure that we go above and beyond to provide players with the information they need to make an informed decision about if and where to play.

This includes ensuring bonus terms and conditions ā€“ significant and full ā€“ are correctly displayed while also creating explainers about wagering requirements, the tools available to help keep in control of their play and how to ensure they play at licensed and reputable brands.

We are prioritising pages such as these over high-volume ranking pages that are proven to drive players from the SERPs to our pages and ultimately to the online casino brands we recommended. As a result, we have seen retuning site visitors increase over the past two weeks.

One of the most effective ways online casino affiliates can protect players at a time when site traffic and demand is likely to increase ā€“ at least over the coming weeks and months ā€“ is to only work with the best online casino brands out there.

These are not necessarily the most established brands or those that hold multiple licences, but those that go the extra mile to educate players about responsible gambling and provide them with additional features to manage their play.

As an affiliate focussed on the UK market, we only work with those that hold a UK Gambling Commission licence. Others donā€™t do this and some even actively promote brands that are not UK licensed to UK players on pages about Online Casinos Not On GamStop.

This is irresponsible on many levels, but amid the current climate is putting the most vulnerable at greater risk than ever before.

We also work very closely with our operator partners to ensure that all the content we create around their brand(s) is 100% compliant, and also seek feedback on other aspects of our site to ensure we are doing everything we can to meet the highest possible standards.

This is always important but particularly right now as people find themselves with more time on their hands but perhaps with less disposable income to spend. Thatā€™s not to say they shouldnā€™t play online casino, but affiliates and operators must do all they can to ensure they play responsibly.

There is clearly an opportunity to target the growing number of people being confined to their homes, but affiliates and operators must do the right thing and ensure they do not take advantage of the situation and use is to their advantage.

Affiliates and operators should be investing time and resources into helping players enjoy online casino play if that is how they want to spend their time and money, but in a way that is healthy and within their means both personally and financially.

So although I was sadden to receive emails from operators stating that affiliates should not be leveraging the current global crisis and using it to their advantage, I was encourage to see that they had taken serious steps to identify, prevent and punish those that are.

That being said, it is really down to affiliates to do the right thing in the first place and it seems that despite the tremendous efforts being made by regulators, watchdogs, operators and publishers, a small minority continue to act irresponsibly, doing untold damage to the rest of the sector.

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Affiliate Succes

Leading betting affiliate sets sights on Virtual Sports market

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Leading betting affiliate sets sights on Virtual Sports market

In a historic shake up of the sporting calendar not seen since the Second World War, all major sporting events have been put on hold indefinitely.

With markets in turmoil, and traffic to online bookmakers and affiliate sites alike taking a significant hit, there is a lot at stake. Sporting events will eventually return, although itā€™s unclear exactly as to when.

It means that the iGaming community as whole needs to look to viable alternatives, although some feel that the present predicament actually provides opportunity.

Ā ā€œWeā€™re aiming to turn this unique situation into one where we can adapt, learn, and hopefully come out of the other side in a much stronger positionā€, says Eskil Kvarnstrƶm, CEO of Leadstar Media.Ā 

 

Viable alternatives to sports betting

ā€œWeā€™re quite lucky in the fact that weā€™ve always set out to hold a varied portfolio of products that set their focus across sports betting, online casino and a number of international markets,ā€ says Kvarnstrƶm.

Indeed that is the challenge for many betting affiliates and online bookmakers alike. How they act and react now could leave a pivotal mark in the immediate and distant future alike.

ā€œOne of the areas where weā€™re already seeing a significant upturn is in the realm of virtual sports, and thatā€™s exactly where weā€™re setting part of our focus for the time being. Itā€™s providing us with a great opportunity to improve in fields that might before have gone overlooked.ā€

A flagship product of Leadstar Media, BookiesBonuses.com, aims to provide the best overview of UK bookmakers for its users based in the British Isles, but also further afield.Ā 

ā€œWhile Bookies Bonuses is primarily geared towards providing a great deal of information on online bookmakers, it is one of our sites where sports betting takes centre stage, although online casino does play an ancillary role in what it has to offer.ā€

 

Itā€™s important to be reactive

Many sports betting sites are already seeking to develop their virtual sports betting products. The likes of Bet365, Betway and Coral have arguably the most advanced virtual sports packages on the market at present, while the BetVictor sign up offer has recently been updated to highlight its availability to players interested in virtual sports.Ā 

ā€œWeā€™re actually surprised that more online bookmakers arenā€™t yet seeking to promote their virtual sports packages given that we already know many of the major football leagues in Europe in particular are going to be out of action for at least another month or so. But thatā€™s where we come inā€, states Kvarnstrƶm.

 

The role of the affiliate

ā€œIn many respects the virtual sports market goes overlooked by many players who are interested in sports betting, simply because there is a constant availability of real-life events taking place all over the world at any given time.ā€

ā€œWe see our role at Leadstar Media not only to provide the best products for the consumer, but in being a key conduit of disseminating valuable information on distinctive areas of the sports betting and online gambling sector. Itā€™s not just about what is on offer, but also how particular aspects of the market like bonuses and deposits methods fundamentally work in practice, and providing that information accordingly,ā€ says Kvarnstrƶm.

ā€œIn many respects the virtual sports market is an untapped resource ready for development, especially in such unique times. Our company has a lot of experience in nascent markets across the world, such as Africa and India, so we feel confident we can inform and advertise to our users everything that virtual sports have to offerā€.

In such unique and uncertain times, it certainly provides food for thought in how the iGaming sector as a whole will look to react, adapt and develop, and more importantly, what the landscape will look like when we come out of this period on the other side.

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