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GamCare Appoints New Director of Clinical Operations

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The gambling support charity GamCare is delighted to announce the appointment of its new Director of Clinical Operations, Tim Hodgetts, who will take on the new role from August 2024.

Tim brings over 22 years of experience across the health and social care sector. Before joining GamCare he held senior leadership roles for the NHS, most recently responsible for the management and leadership of healthcare services across the county of Dorset – integrating health, social care services and voluntary organisations to align with the National NHS objectives.

As Deputy Director for Integrated Care Services with Dorset HealthCare University NHS Foundation Trust, Tim was responsible for all aspects of quality improvement, quality monitoring, risk management, safeguarding, financial management and performance management.

Under his leadership Tim transformed the urgent care services, including the local NHS 111 telephony and on-line service to become the best-performing in the country.

In his new role, Tim will work closely with GamCare’s Leadership team and will be responsible for the strategic oversight and all operational management of GamCare’s clinical and support services, including the National Gambling Helpline and online support, regional treatment services, and the broad range of impactful prevention and education programmes the charity provides.

Tim Hodgetts, Incoming Director of Clinical Operations at GamCare, comments: “I’m delighted to be joining GamCare and supporting the team to deliver its priorities. The opportunity to lead and support the organisation to continue delivering high-quality, personalised, support services, including the National Gambling Helpline – outstanding of its kind – that ensure the best possible outcomes for people experiencing gambling harm, is why I was attracted to the role.

“I’m excited to work closely with existing partners, the NHS, and government, and to establish new relationships to help shape the future of prevention, education, and treatment within the gambling harms space.”

Margot Daly, Chair at GamCare, adds: “I am delighted to welcome Tim, whose significant expertise, knowledge, and insights will be invaluable to the clinical leadership of the GamCare team. I look forward to making further senior appointments in due course.”

GamCare operates the National Gambling Helpline – available 24/7 – for people to call for free practical advice, information and support around gambling. The charity also provides free treatment sessions across London, the South East, Yorkshire, the East Midlands and Scotland as part of the National Gambling Support Network.

GamCare also delivers a broad range of impactful prevention programmes, including the Women’s Programme, Criminal Justice Programme, and Money Guidance Service. Since April 2020, GamCare has led the Young People’s Gambling Harm Prevention Programme (YPGHPP) alongside five partners. The largest programme of its kind in the UK, the YPGHPP has reached over 133,000 young people, 28,000 parents and professionals.

 

The post GamCare Appoints New Director of Clinical Operations appeared first on European Gaming Industry News.

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Relax Gaming appoints Antonia Svensson as Chief Commercial Officer

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Relax Gaming, the iGaming aggregator and supplier of award-winning content, has announced the appointment of Antonia Svensson as its new Chief Commercial Officer, marking a key step in the company’s next phase of commercial growth.

Svensson brings over 13 years of experience in the gaming industry, having held senior leadership roles across payments, content supply, and operations.

Her career began at Trustly, overseeing payment solutions for the gaming vertical, before joining Yggdrasil Gaming as Chief Commercial Officer. Most recently, she served as General Manager Malta at Light & Wonder, where she was responsible for the company’s online casino business across Europe.

In addition to her executive background, Svensson has sat on several gaming industry boards, including Fantasma Games, contributing strategic insights to support business development and innovation.

Now based at Relax Gaming’s Malta headquarters, Svensson will oversee all commercial activity across the group, supporting its global roadmap and driving new revenue opportunities through strategic partnerships.

Martin Stålros, CEO at Relax Gaming, said: “It’s a pleasure to welcome Antonia to Relax as our new CCO. Her standout experience and industry knowledge can serve as a fantastic asset to the company on a commercial level and I’m delighted that she has joined Relax at such an exciting stage in our development.”

Antonia Svensson, Chief Commercial Officer at Relax Gaming, said: “Relax Gaming has carved out an impressive reputation as one of the most forward-thinking and dynamic companies in iGaming. Having watched its growth closely over the years, I’m incredibly proud to now be part of this journey.

“I’m eager to collaborate with the talented team here to drive strategic growth, strengthen our partner relationships, and unlock new commercial opportunities across global markets.”

The post Relax Gaming appoints Antonia Svensson as Chief Commercial Officer appeared first on European Gaming Industry News.

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Neosurf and BridgerPay announce new strategic partnership

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Pioneering cash-to-digital payments company teams up with market-leading payment orchestration platform to help partners unlock their full potential

Neosurf, the progressive online payments company known for its expertise in cash-to-digital solutions, smooth user experiences and providing ongoing responsible gaming and AML support to its partners has announced it has formed a new strategic partnership with the highly scalable and data-centric payment orchestration platform, BridgerPay.

Famed in the online payments industry for its prebuilt connections, unified dashboard and single-source reporting, BridgerPay is a fully agnostic platform that can be integrated into any set-up to help clients automate their payment flows and gain real-time insights into their customers.

Among the company’s wide range of solutions, BridgerPay is particularly well-known for its Bridger RetryTM capability, which empowers clients to save up to 30% of soft declined card payments by automatically referring them to fallback providers without disrupting the customer experience.

“Like Neosurf, BridgerPay is a company that’s fully committed to improving the online payments experience not just for operators, but for their customers as well,” said Andrea McGeachin, Neosurf’s Group CEO. “By teaming up with them, we’ll be able to ensure that Neosurf is seamlessly integrated into their clients’ checkouts as a payment option, giving bettors even more freedom over how they deposit.

“Not only will this improve the online cashier experience for customers by giving them instant access to our quick and secure cash-to-digital solutions, but it will also allow all BridgerPay partners to serve the huge number of players who prefer to use cash for their online transactions.”

With BridgerPay already helping organisations worldwide connect with hundreds of payment providers through simple, ready-made integrations,  adding Neosurf further expands merchant choice and customer access.

“We’re delighted to partner with Neosurf. Their cash-to-digital payment solutions will play an important role in helping our clients reach and engage new customers across a wide range of markets,” said Matthew Boundy, PSP Partnership Manager. “Offering a service that reduces operators’ transaction costs, supports responsible gaming and AML best practice and provides a frictionless user experience to customers, they’re a key partner for us and will add enormous value to our clients.”

Though initially covering just European markets, the partnership between Neosurf and BridgerPay has plenty of scope to grow in future and will also see the two companies share knowledge and collaborate on technical solutions as they continue to innovate within the online payment space.

The post Neosurf and BridgerPay announce new strategic partnership appeared first on European Gaming Industry News.

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Bede takes gamification to the next level with all-new Tournament feature

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Bede, the data-driven iGaming technology provider known for its market leading software and full-service platform solutions, has announced the launch of a proprietary Tournament feature that has the potential to completely revolutionise partners’ gamification options.

Created to provide a flexible and cost-effective solution for customers looking to engage their players via tournament and leaderboard promotions, the new feature makes it easy for operators to create their own custom contests without any of the limitations of normal provider-led offerings.

Whereas traditional tournament packages are typically tied to one provider – meaning operators can only incorporate games from a pre-defined line-up – Bede’s Tournaments offer a completely agnostic solution, allowing partners to have greater freedom and offer much more choice to their players.

The feature also alleviates the need for admins to learn provider-specific systems in order to set up their tournaments as they can simply create them in the centralised Bede back office, enabling them to take a more consistent approach and reduce the front-end work required to get them up and running.

Of course, all tournaments built via the Bede back-office can also be combined with any of the other services that are included in the company’s platform tool kit, meaning operators can easily create and automate prizes or view tournament history and performance data in the Player Account Manager (PAM).

From an end-user perspective, Bede Tournaments use APIs that make it simple for players to understand and check their current leaderboard position, creating an intuitive and highly immersive front-end experience that helps keep them engaged for the duration of every contest.

With these core product features working in tandem to drive user activity and increase customer satisfaction, Bede’s new Tournaments will change the way operators think about their gamification options and provide partners with a more dynamic way to incentivise players.

Colin Cole-Johnson, Chief Executive Officer at Bede Gaming, said: “With gamification features becoming an increasingly important part of operators’ engagement tool kits, our latest innovation makes it easy to create exciting tournaments that boost activity and truly appeal to players.

“Designed to address the drawbacks of traditional provider-led tournament offerings such as limited game choice and complicated technical set-up, our Tournaments will give operations teams the freedom and flexibility to create their own custom contests without the hassle of having to learn a new system each time. This way, they can pick the games and prizes they like, while also utilising our full suite of platform services to create an altogether more enjoyable experience.”

The post Bede takes gamification to the next level with all-new Tournament feature appeared first on European Gaming Industry News.

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