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Malta’s National Lottery Goes Cashless with NOVOVISION

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NOVOVISION is the solution of choice of National Lottery plc, the exclusive concessionaire of the national lottery of the Republic of Malta. The company operates a network of 240 licensed lottery shops, 170 of which are operated via a network of authorised distributors, while 70 are directly operated by the National Lottery of Malta. National Lottery offers a broad range of lottery products, sports betting, electronic gaming machines (EGMs) in the retail market. All products offered through the retail network are also offered online via three distinct ecommerce sites, offering casino, sports betting and lottery products.

The operator has implemented several modular NOVOVISION functionalities to support smooth business processes and maximum user convenience for the players. The NOVOVISION wallet serves as a unique single wallet solution for slots play and sports betting, and is supported by biometric fingerprint recognition to guarantee secure authentication for all wallet transactions.

NOVOVISION cash terminals have been deployed by the National Lottery of Malta with the aim to establish cashless payment transactions in the proprietary retail network. A total of 32 cash terminals have been installed in the shop network to date, half of which are the NCM 40 model and the other half the slim-line successor model NCM 70. This medium-capacity cash terminal provides reliable cash handling for mid-size venues with up to four possible denominations and 500 banknotes per cassette, as well as a 11” PCAP touch user interface. The robust cabinet guarantees best-in-class reliability and ease of use with excellent ergonomic positioning for all user interface units and front service access. A broad variety of options such as NFC reader, numeric keyboard, fingerprint scanner and full TITO capacities recommend this cash terminal for all operator requirements.

The rollout of the NOVOVISION cash terminals with the National Lottery of Malta started in July 2022, with 16 machines installed by the end of 2023, and was accelerated in 2024 with a further 16 terminals installed in March and the remaining 24 units pending delivery in the weeks to come. The terminals have been customised to perfectly fulfil the operator’s requirements and facilitate a number of processes, such as cashless top-up and withdrawals from the player’s NOVOVISION wallet, cash payout of the National Lottery’s EGM, lottery and sports betting tickets generated by third-party systems from a single terminal as well as the issuing of vouchers for non-dispensed cash.

“The implementation of the NOVOVISION product across our retail network is part of an innovative strategy that the Group has been pursuing over the past years. Our intent was to provide a customised solution for our retail customers via a single wallet across a diversified product portfolio. The NOVOVISION solution has proven to be an ideal solution for our environment and has been very well received by our customers. The product has enabled us to implement a process that is built on delivering efficiencies and enhancing our safety measures across the retail network. The customization of the product to our needs has been one of the most important elements of this project,” Franco de Gabriele, Chief Commercial Officer of National Lottery plc, said.

“Our solution for the National Lottery of Malta is a prime example of the high degree of customisation that NOVOVISION delivers – with a unique product that facilitates slots, lotteries and sports betting payments from a single cash terminal, while having a single wallet that caters for different products with the use of our NOVOVISION wallet solution. It allows for ultimate customer satisfaction. We are very grateful for the excellent cooperation with the teams of National Lottery plc in this project and particularly proud to provide a leading-edge cashless solution that brings so many benefits for both, the operator and its customers,” Werner Kearns, Sales Manager at NOVOMATIC Biometric Solutions, said.

The post Malta’s National Lottery Goes Cashless with NOVOVISION appeared first on European Gaming Industry News.

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Amusnet Releases Coin Gobbler – Christmas Edition

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Amusnet has unveiled a great seasonal addition to its Online Casino portfolio, Coin Gobbler – Christmas Edition. It features one of the company’s most likeable characters and a new theme that brings joy and a Christmasy mood.

Once again, the distinguished gentleman Oscar and his favourite pet – the golden piggy – are here. This time, they are set within a fun and colourful Christmas theme to put everyone in the right mood for the upcoming winter holiday season while guiding players through the game and helping them gather the precious Bonus coins. Again, the game features a cluster pay method and a 6×6 layout complemented by high-quality graphics and cheerful sound effects.

Apart from the fruity symbols and the combinations they form on the reels, players should also watch for the Golden Coin, which is the Free Spins symbol, and will help them boost their winnings. All Golden Coins are collected in their piggy bank, and the more coins players collect, the higher level they reach and the more Free Spins they get. The most impatient players can also use the Buy Bonus feature to try out the Free Spins as quickly as possible without collecting the necessary number of coins.

Cluster

A unique type of online slot game that eliminates traditional paylines and features cluster pay mechanics, where a minimum number of matching symbols must appear adjacent to each other horizontally or vertically to form a cluster and secure a win.

Progressive Free Spins

The Free Spins have a round progression feature. Besides the slot screen is a Progression bar with five levels – 2×2, 3×3, 4×4, 5×5 and 6×6. Each level indicates the size of the Wild symbol once reached. All Bonus Coin symbols landing anywhere on the reels are collected until the end of the round, with a new level reached for every 4 Bonus Coin symbols collected.

Buy Bonus

When the “Buy Bonus” button is activated, the player is enabled to buy Free Spins.

Gamble

Play the game and multiply your winning through the Gamble feature!

Jackpot Cards

Once the Jackpot Cards bonus game is triggered, impressive Jackpots are revealed!

The post Amusnet Releases Coin Gobbler – Christmas Edition appeared first on European Gaming Industry News.

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Betsson’s Customer Service Team Nominated for Award at the CX Exchange Awards 2024

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Betsson Group’s Customer Service team has been shortlisted for the “Best Customer Experience” at this year’s prestigious CX Exchange Awards 2024.

Melissa Zalbeigi, Director of Customer Service Operations at Betsson Group, said: “We are honoured and excited to be nominated for this award. It’s a privilege to be recognised alongside industry leaders and to compete against such esteemed companies. This nomination is a testament to our team’s dedication to providing exceptional customer service.”

The post Betsson’s Customer Service Team Nominated for Award at the CX Exchange Awards 2024 appeared first on European Gaming Industry News.

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Marcus Boyle to Step Down as Chair of Gambling Commission

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Marcus Boyle has announced his decision to step down as Chair of the Gambling Commission, with his term set to conclude on 31 January 2025.

Over the past three years, he has led the Commission through a period of change in the industry and regulatory landscape.

During his tenure, the Commission reached several key milestones, including the awarding and launch of the fourth National Lottery licence, which has driven funds raised for good causes to exceed £50 billion. He has also overseen the ongoing implementation of the Gambling Act Review and White Paper aimed at reducing gambling harm, as well as the recruitment of a whole new Board of Commissioners.

In April 2024, the Commission published a comprehensive three-year strategy outlining planned advancements through 2027, focusing on transparency and data use. With the strategy now in motion, Marcus leaves the Commission in a strong position and with a clearly defined path forward.

The Board of Commissioners and colleagues at the Gambling Commission have expressed their gratitude for Marcus’s leadership, dedication, and contributions over the past three years, wishing him well for the future.

The Minister for Gambling, Baroness Twycross, said: “The past three years have been very significant for the Commission, as it takes forward measures set out in the Gambling Act Review and the start of the fourth National Lottery licence.

“I am grateful for Marcus’s hard work and commitment to the Gambling Commission and public service over his tenure and wish him the best for his future endeavours.”

The post Marcus Boyle to Step Down as Chair of Gambling Commission appeared first on European Gaming Industry News.

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