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National Gambling Support Network Offers Treatment in 3.5 Days
Thousands supported and short waiting times highlighted on one-year anniversary of the National Gambling Support Network
- National Gambling Support Network is urging anyone who may be struggling with gambling to contact their local service for free, confidential and personalised help and support.
- New figures from the GambleAware-commissioned National Gambling Support Network show that people were offered a treatment session in just three and a half days on average.
- It comes as new data released for the one-year anniversary of the launch of the National Gambling Support Network also reveals the number of calls to the National Gambling Support Network helpline in January of 2024 reached the highest monthly level on record.
The National Gambling Support Network is encouraging people to join the over 28,000 people who have been supported via brief interventions through the National Gambling Support Network helpline since April of 2023 and the thousands who have been supported through their local service provider.
People seeking support for issues with gambling were offered a treatment session with a trained professional in three and a half days on average between October and December of 2023, according to new figures from the GambleAware-commissioned National Gambling Support Network. The data also shows that organisations within the National Gambling Support Network, who are highlighting the free support that is available ahead of this weekend’s Grand National, contacted those seeking treatment in just 1.3 days on average in the last three months of 2023.
New data from the National Gambling Support Network helpline also shows that there were more calls and online chats made in January of 2024 than any previous month on record – the sixth time the record has broken since the beginning of 2023 – with 4,816 calls and online chats made across the month.
Additional data from the National Gambling Support Network helpline reveals that over 28,000 (28,175) people have been supported via brief interventions – conversations of 20 minutes or more – since April of 2023.
The GambleAware-commissioned National Gambling Support Network comprises 11 different organisations across Great Britain. Services within the National Gambling Support Network offer a seamless experience for people using them locally, regionally and nationally. It offers a range of support for people experiencing harm from gambling – whether their own or someone else’s – including residential treatment, one-to-one support and cognitive behavioural therapy amongst others.
The service was recommissioned in April of 2023 and was expanded to include additional services for people across Great Britain including peer-to-peer support and support with recognising gambling harms among GPs as well as other concerns linked to gambling such as debt advice and financial support.
Additionally, a recent YouGov survey of over 5,000 United Kingdom participants revealed that people were most likely to choose weekly support sessions with a trained professional as an effective way to reduce gambling harms. Out of the alternative options, two-thirds (66%) of people believed that sessions with trained professionals such as these would be an effective way to reduce harm caused by gambling. Six in ten (59%) also said that tools to block access to gambling websites would be an effective way to control their gambling and 58% chose speaking to a family member.
“Having accessed support through Beacon Counselling Trust years ago myself, I know the positive impact these services can have in rebuilding people’s lives after experiencing gambling harm,” said David Quinti, who was supported by organisations within the National Gambling Support Network. “Talking to a professional each week about what I was experiencing was an enormous step to help understand my relationship with gambling and, ultimately, help me recover from it. I would urge anyone who may be struggling with gambling to reach out.”
“The GambleAware-commissioned National Gambling Support Network is designed to prevent the escalation of harms associated with gambling,” the Chief Commissioning Officer for GambleAware, Anna Hargrave, said. “The National Gambling Support Network provides people with easy access to treatment and support wherever they are across Great Britain. It is heartening to hear the positive impact the services have on people’s lives and the difference they make. These essential third sector providers play a vital role for people across the country and we look forward to continuing to share this expertise and experience alongside the NHS under the new system once a levy is introduced.”
“Being able to speak to someone if you’re struggling with gambling is a vital tool in curbing gambling harms,” Gambling Minister Stuart Andrew said. “The increase in calls to the National Gambling Support Network helpline shows the importance of getting the right help in place for those who may be suffering.
“That’s why in our ‘white paper’ published last year we introduced a range of measures to prevent harms before they occur including stake limits for online slot games and financial risk checks as well as a levy on gambling companies to increase funding for research, prevention and treatment of gambling harms.”
The post National Gambling Support Network Offers Treatment in 3.5 Days appeared first on European Gaming Industry News.
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Safer Gambling Charities recognised on opening day at ICE Barcelona
Safer Gambling charities Gordon Moody (€30,000), Fejar (€25,000) and FES (€10,000) have been named as the beneficiaries of the charity fund generated by the sponsors of the ICE Sustainable Gambling Zone.
The €65,000 fund was the result of generous donations from leading brands comprising Cirsa, Grupo Orenes, Betsson Group, Flutter, Acordjoc, Alea, Novomatic, Playtech, and Novomatic Spain and takes the total donated at ICE to €385,000.
Ewa Bakun, Clarion Gaming’s Director of Industry Insight said: “Thanks to the generosity of our sponsors I am delighted to be able to announce what are significant five-figure donations to the three charities all of which do outstanding work in the safer gambling space.
“Player Protection is a fundamental objective shared by everyone associated with the Sustainable Gambling Zone. The overarching objective of the Sustainable Gambling Zone is to be at the vanguard of initiatives to help develop healthy play from the outset of the player journey.
“This includes the incorporation of safer gambling considerations from the very start rather than as just a compliance requirement. The goal is to create a more sustainable business in which players continue to enjoy their gambling entertainment experience but where the small proportion who are at risk of developing problems are proactively identified and assisted by operators.”
Clarion Gaming was the first event organiser to embrace safer gambling when it introduced the ICE Consumer Protection Zone seven years ago which went on to establish a template for other events to follow.
Featuring a total of 26 safer gambling bodies, including Spanish organisations ASENCAS and FEJAR, the SGZ will also host three days of educational content dedicated to consumer protection and ESG.
For more information on the world’s biggest gaming technology event and to register: icegaming.com
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Global bettors demand payment choice, speed, and security in play
Paysafe’s annual ‘All the Ways Players Pay’ report reveals insights from 4,300 online sports bettors across Europe, North America, and LATAM
A positive payment experience makes 82% of global online sports-bettors stay to continue wagering with sportsbooks, according to new research released today by leading payments platform Paysafe (NYSE: PSFE). Beyond player retention, the latest ‘All the Ways Players Pay’ annual report underscores the critical role payments play in customer acquisition and the importance of sportsbooks offering localized cashiers with alternative payment methods (APMs) to ensure payment choice plus fast and secure transactions.
The 2025 edition of the report, which includes Latin America for the first time, reveals players in the region share North American and European bettors’ priorities when choosing a sportsbook. Globally, quick and easy payouts are the top factor in sportsbook selection, with 34% of bettors prioritizing payout speed over brand trust (33%), promotions, and odds (both 24%), user experience (18%), and sports market variety (17%). Cashing-out quickly is particularly important to bettors in Romania (prioritized by 42%), the U.S. (41%), and Argentina (37%).
Beyond payouts, global players consider other payment factors more important than everything else except brand trust. Bettors seek rapid deposits (25%) and the availability of their preferred payment methods (also 25%) when choosing a sportsbook.
Players’ desire for diverse payment preferences demonstrates the importance of operators maximizing payment options. In the regions surveyed, debit cards remain the top payment choice (42%), trending even higher in Mexico (63%) and Peru (56%) as well as in jurisdictions that ban iGaming credit card transactions like the U.S. state of Tennessee (51%) and the U.K. (48%).
Despite restrictions, credit cards are preferred by 24% of players globally and remain the top payment method in France (39%). But APMs like digital wallets are challenging cards’ popularity. Digital wallets are a top choice for 38% of global players and are even more popular in Argentina (52%) and densely populated U.S. states like New York (48%) and Florida (46%).
Interest in local payment methods (LPMs) available only in specific regions is robust in the U.S. (16%), where Venmo is popular, but trends highest in Colombia (29%) and Ecuador (24%).
Against the backdrop of a resilient cash culture, LATAM players favor eCash for iGaming, with 30% of Colombians and 25% of both Peruvians and Ecuadoreans considering it a preference, though cash’s popularity also stands strong in Spain and the U.K. (both 22%).
In addition to localizing their cashiers, operators need to focus on transactional speed. With players demanding rapid payouts, 42% of global players expect to cash-out instantly. And 34% consider fast deposits critical to their payment experience, trending highest in Colombia (45%) and Ecuador (43%).
Transaction security is even more important, with 41% of global bettors prioritizing this in their payment experience. Players in Argentina (51%), Peru (48%), and Colombia (46%), as well as Romania (44%) and Italy (43%) appear particularly sensitive to security concerns.
Players’ confidence in the security of their transactions continues to improve, with 66% more confident than a year ago, though there’s no room for operator complacency, with 8% less confident and 26% on the fence. These doubters almost certainly impact operators’ revenue, with 32% of players who’ve not wagered in 6+ months saying fraud concerns were their major blocker.
Looking ahead, players reveal a strong appetite for real-time payments, with 73% expecting this to become the norm at sportsbooks within two years. Over the same period, adoption of APMs like digital wallets and eCash will likely grow, with 60% expecting to wager more with one. Bettors in Colombia (85%) and Peru (81%) are particularly bullish on upping the ante with APMs.
“Our latest ‘All the Ways Players Pay’ research report surveys online sports bettors’ transactional preferences across an unprecedented range of regulated markets in the Americas and Europe,” said Zak Cutler, President of Global Gaming at Paysafe. “Payments are crucial for player acquisition and retention in every single market, but there can be no one-size-fits-all approach. Operators will only maximize conversions and minimize churn if they localize their cashiers and respond to player demand for an exhaustive range of payment options that balance transactional speed with security.”
The post Global bettors demand payment choice, speed, and security in play appeared first on European Gaming Industry News.
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SPAYZ.io reflects on milestone achievements in 2024
SPAYZ.io, a global leader in payments technologies, has reflected on a remarkable year of milestones and achievements as it prepares for a series of exciting new industry initiatives. Its expansion into new markets, integration of next generation technologies, and active participation at industry events have collectively paved the way for strengthened partnerships and innovative solutions in 2025.
In 2024, SPAYZ.io launched new payment methods in established jurisdictions like Europe (Open Banking) and South Korea (Virtual Accounts) and emerging markets including Pakistan (Jazzcash, Easypasia), Malaysia (Touch’n’Go, FPX), Indonesia (Dana, OVO), Vietnam (MobileMoney, Viettel). Three new geos were also added; Kenya (M-Pesa), Ghana (MobileMoney) and Congo (MobileMoney).
SPAYZ.io made huge upgrades to ensure its platform,including enhanced provider balance management to optimise operational efficiency, increased fault tolerance to mitigate the impact of Distributed Denial of Service attacks, strengthened fraud prevention measures to safeguard transactions, and a tiered commissions policy.
A key highlight was the enhancement of SPAYZ.io’s existing IT product block. A new structure for team integration and alignment, double productivity output, reducing development time by 20. This was backed by the processing of 77,000 requests, 210 requests per day, in 2024 by the customer support team, offering fast assistance anytime the day.
Alongside these launches, SPAYZ.io took part in 19 exhibitions across 13 countries with 4 booths, expanding its network of partners.
Finally, in line with SPAYZ.io’s philosophy of rewarding partnerships and simplifying collaboration, it launched a new tiered commissions policy in 2024. This structure ensures its partners can benefit from incentives, while providing access to SPAYZ.io’s suite of payment tools.
The past 12 months have laid down a strong foundation for 2025, positioning SPAYZ.io for even greater achievements. The team looks forward to providing regular updates to our expanding network, particular with the 2025 event season well underway.
The post SPAYZ.io reflects on milestone achievements in 2024 appeared first on European Gaming Industry News.
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